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Consumer complaints and reviews about 121---in.airtel.com

syed zulfikar
May 6, 2015

delay in receiving bill &not deducting previous payment

this is to bring to your notice that we are receiving bill from airtel fixedline and broadband services after due date and as payment has been made for the month of march for amt of 1233.72 rs bill no 779849845 this amt has not been deducted and added to the bill of april 2015 bill no 820433504 for the amt of rs 2667.44 our user id no is 02277808348 and we had issued cheque no 657215 dtd 05 05 2015 of icici bank juhu branch for the said amt our relationship no is 7018349142 hence we request you to kindly look into this matter and adjust the excessive amt charged by your company and sernd the bills on time and oblige
May 5, 2015

worst customer care

my airtel internet was not working properly as a result i had to call 121 custome care(unfortunately)..the first tech i reached was just trying to get rid of my call..he said there was a maintance going on for airtel internet,i asked how come my friends do not hav tat problem,then he stared blabering as he was caught,when asked for a supervoisor he put me on hold hold for 20min and then transfered me to another tech who was not a supervoisor..(well he got rid of the call finally)..
i had to explain the same to the other tech as well who basically didnt understand english
no matter what i say the tech used just one sentense
"my supervoisor will call back"
i asked 10 question and the answer was
"yes,my supervoisor will call back"
guess wt i said. u suck and the answer was
"yes,my supervoisor will call back"
oh my go!
do u train ur agents just to get rid of the call or just to say the sentance again and again
i m a tech agent myself for a laptop and printer company and if we did the same we would hav been terminated
customer care is a back bone of any company and people buy a product wit their experiences wit the customer care
For a company and for a agent customers are the bread and butter for their daily life
y do u want customer when u cannot standby ur products
and for ur agents,y are u in tis process when u cannot resolve a simple issue and just want to get rid of each and every call
really frustrated wit ur support
i would hav stoped using tis number bv tis is for my business,unfortunately i ll hav to bare wit it,
the moment i get a chance i m changing tis number
and will never buy a airtel connection again and will not recoment it to anyone
May 5, 2015

i want to re activate my broadband 01145678321

Ativate my broadband as soon as possible my number is 01145678321 alternative number 9582760574
May 4, 2015

deactivate of my airtel post paid sim

i chendreshaker requesting u to deactivate my 2 airtel post paid sim card's,, num's 9632555277 & 9686602005 and my alternate number is 9035622735
i am getting new sim card from office in best plans so plz deactivate this numbers thank u...
#14/3 9th F main road pipeline vijaynagar blore- 560040
Vinod Hongal
May 4, 2015

post paid to prepaid migration

I had taken 5 corporate post paid connections.But now I want to migrate from post paid to prepaid.Since last 2 months I have been constantly in contact with your executives for the same but none of your executives are competent enough to give me a solution.
Am really fed up of the service which I am getting from your organisation.I had been to your store and they had provided me new prepaid sim card but they are neither activating those sims nor they are cancelling my post paid connection.
This is to inform that if the connections are not migrated within next 10 days then neither I am going to pay the pending bills nor I am going to take any Airtel connections in future.Let me know the status of my complaint for these phone nos
May 1, 2015


Name Vijay Bhanot
Address j-6/64 Rajouri garden New Delhi
CEF NO. 3833547
mobile 9811060303
ISSUE I have cancelled my connection
because Of some issues.
So please give my payment back as
Soon as possible.
Vijay Bhanot.
May 1, 2015


sir i am living in silicon city a well known area of indore(m.p) and there is no airteel broadband connection is here .
Rajan G.D.
May 1, 2015

Conversion of post paid connection to prepaid connection

I have submitted an application with photograph and relevant address proof for conversion of my post paid connection to prepaid connection initially during March 2015. But this was not done till end of April 2015. Subsequently, I had visited the Airtel Kadavanthra office on saturday, 25-04-2015 and enquired about the present position. Then some body in the office told me that the documents and the photograph submitted by me earlier is not traceable and to give a fresh application with photograph and address proof. I gave the same again and I have paid all my post paid dues. I was given to understand that within 24 hours the sim will be activated. But till date this has not been materialised. It is not understood why such lapse comes from a responsible organisation like yours.

In view of the above, kindly do the needful at the earliest.

With regards

Mob No. 9895123175
e-mail - gdrajan1948@yahoo.com
Apr 29, 2015

Signal problem

Facing severe signal problem in old judicial complex, civil lines gurgaon. Please try and resolve the problem as soon as possible
Apr 28, 2015

Airtel 3G service network

Sir I want to deactivate my Airtel 3G service on my phone but in my city 3G network is not there so deactivate my Airtel 3G service please sir and my Airtel number is 7682018046 and any information is there please send information on my gmail princeaj900@gmail.com
Apr 28, 2015

Fatty amount of bill due to discontent on non-receipt of data usage alerts

Airtel postpaid account manager
This is Dipankar DOLAI
,a postpaid customer of mobile number 9007825905 ,I have got this month
postpaid bill (relationship number  1141405759,bill number 81179900,Bill date
21Apr-2015) in my  mail inbox for which  I want to draw your kind attention.
There is highest upper limit of my connection which has been set since the
beginning is Rs 1500only,what's the significant of it?I didn't get any kind of
information even after approx 4times higher amount,and at the end of my billing
period there is unexpected amount mentioned in Bill(Rs 5,927). Although my
mobile device is showing here I have used only 0.97 GB ,much lesser than your
system's estimation.
Now my question is what kind of business you are running?I cant afford so much
of amount for a single month only due to the negligence of your system,why have
you not stopped service (or at least a warning by any kind of communication)
when my biling amount was just crossing my account's upper limit?
It's only the negligence from your end,hence I will never ever want pay such a
fatty amount.please look into the matter and get my bill corrected in a
judicious amount.Otherwise we have to meet in consumer court very soon.And after all my data services still activated despite of my 3times in 3 days(20/04/15,23/04/15,&28/04/15) request for deactivating it to your dumb customer care representative .
please terminate my two POSTPAID connection as soon as possible. I have very
bitter experience with ur company.
Thank you.
Awaiting for a sympathetic positive response from your end.
Apr 28, 2015

data offer

My new airtel number 8292920724 have not any data offer
Apr 27, 2015



My self Hemant Mhatre & my prepaid no is 9664796402. I had done Online recharge for 2g internet on yesturday with 35/- inr. But its still not activated.

My trans id is427805453. so please check at your end & activate the same asap.
sanjay galve
Apr 25, 2015

Bill payment

I don't know my Bill cycle last day . I calling to costumer care he say your last date 26 and I was use internet 26 /2/15
This date internet charged in bill . I'm not paid bill because costumer care wrong information to me
Plz call me & solved problem.
7 am To 4 Pm my job time, this time I'm not call recived . Sunday I'm free.....call me

Sanjay galve
mohammed shameemuddin aziz
Apr 25, 2015


sir, i recharge 200 rupees on 29 december 2014 by mydebit card on online but amount is not deposited in my phone ie 9849354257 not yet. my bank transection no. POS 436379096131 BHARTI AIRTEL LIMITED. i complain but not yet any responsible. i also ask bank manager but amount not return . pl recharge my amount 200 rupees to my mobile no. 9849354257. thanks
samar shah
Apr 23, 2015

my post paid plan

dear sir i got a post paid plan for rs 199 and rs 99 get a one number free but it ddntn happend that was my post paid bill rs2358 my mobile no is 9997165689
Apr 22, 2015

bills not receving in timely

post paid mobile bills not being received in timely even followed by us so many times. at bikaner-sadulganj airtel office., the details are as under:-
mbl. no.
9829218184,9829218186,9829218187 and 9829225187
Apr 21, 2015

anomalies-Committed Cordless Land Line instrument not received and asked for cash payment against free instrument

This is for your information that I have taken connection ofr Wifi and Landline usage from your company my no. is 01145535449
Further I want to inform you that during the installation conversation your company guy committed me ton install Landline instrument and connection which was available with my plan 1299 kombo plan for installation they have collected Rs. 1300/- in Cash but they have not provided any receipt for same for which I have also informed in your office and I also told them to collect cheque but than they told that the connection will be activated only after clearing of cheques, due to being little early of connection I have paid the amount in cash

but I am very sad to inform you, that now around three months passed but till date I have not received any instrument than I again call at your customer care to disconnect the the connection because of so much of indiscipline and fake commitment , also net neutrality
after looking so much anomalies I have decided to disconnect with you for that I called your customer caser at 011-44444198 where I was connected with a leady and than she transferred it to Md. Rehman and Mr. Tahir Ali, who told me to me Binaton Cordless but asked for money against that i.e. Rs. 995/- but I was told that for free anyhow I agreed for that to pay which I should not pay because I was committed for free instrument
I also came to know from other who has taken same plan from ytour company that installation fee is only Rs. 1000. and free instrument which I paid Rs. 1300.00 and now more than 2.5 months did not get any Instrument

again Mr. Rakesh mb. No. 9716387248 and told me that He is unable to install the instrument
as I am not paying the same in cash
than I again call your customer care no.
today there I spoken with Mr. Rohit Kumar Singh at your customer care
He told me that I am right and the instrument is free and installation fee in only Rs. 1000.00 and you should not have to pay any money against the installation and cost of instrument

I want to ask why are these kind of people are working for your companies and leaving bad impression with the customer

Do you know India has more skilled and good worker as compare to China and Vietnam and other Asian countries but do not get any manufacturing assignment from foreign companies because they knows the Indian people are having cheating mentalities

Plz. provide me my cordless instrument tomorrow and my Rs. 300/-

I request you to look in to the matter and do the needs full as earliest
sauraj singh
Apr 21, 2015

Pathetic customer service with misleading information and fraud.

My name is Sauraj Singh, phone# is 911147330739 and alternate phone # 9711170739, i would like to get the phone line and broadband connection removed now, as i am not happy from your services , as i was informed something else, that i am not getting at all, The bigggest reason of discontinuing the services is your pathetic and rude customer service.

Please discontinue the services and people like me will never get services from airtel in future..

Thanks and Regards,
Sauraj Singh
Mob# 9711170739
Landline# 911147330739
sanjay lohera
Apr 20, 2015

additional charges

Dear Sir / Medom,
My name is Sanjay Dharampal Valmiki. My mobile no. 9619127057 and i potable to my vodafone no. convert to airtel. your Executive present me the plan. 1170 Local min. and 160 STD min. and 3 month 3g free. so i used the net 9 day then company sms come to me. your net charge 250mb Rs.750. this amout is remove my bill.and that region my bill is pending.

so please remove the additional charges.

your truly
Sanjay dharampal Valmiki
Apr 20, 2015

get my refunt

I paid advance Rs.1000- for Air Tell Brode Band land line connection (your acc. serial no. (0f the CRF IND) TNPC 066114. dt. 26/02/2015.But after that your area manager told they cant provied connection some other problem. they promies Head office refund the money.Notyet I didnt get any cheqe from you. pl sent without dealay
Apr 18, 2015



aayiram karankal neeti anaikindra thayi pottri
arul pongum mugaththai kaatti irul neekum thanthai pottri
thai innum parinthu thaga thararai anaipaai pottri
thalaikum oar uyirkalluku ellam thunai karam kudupai pottri
thooyavar ithayam pola thulagidum oliyae pottri
thoorathil nerupai vaiththu thagaththai tharuvai pottri
yairae nalamae vazha nayagan vadivae pottri
nanilam munalam mattum podruvom pottri pottri



Apr 18, 2015

rental objection phone # 9871361857

1. Monthly rental should be Rs 298 instead of Rs 537 as I have not asked any change in rental
2. Please disconnect the internet from my phone as I have never asked for it
3. My phone number is 9871361857
4. Name Attar Singh Yadav
Apr 17, 2015

Very Low Speed

----- Original Message -----
From: newnashik@gvmfl.com
To: 121@in.airtel.com
Cc: appellate.mah@in.airtel.com
Sent: Saturday, April 18, 2015 7:42 AM
Subject: Unique Service Request number is 61356445 Not Solve

What is the resaon of not solve this problem & upto not contact Me ?????????

-- Original Message -----
From: 121@in.airtel.com
To: newnashik@gvmfl.com
Sent: Wednesday, April 15, 2015 7:22 PM
Subject: Re: [|BAL|Ref14242206|] R HIGH BILL AMOUNT & NOT GOT SPEED

Dear Ganesh Arangale,

Greetings from airtel!

This is in reference to the email regarding the network coverage issue, for your airtel datacard number 7387092700.

We wish to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.

To address your current concern, we have raised a complaint regarding the network issue with the relevant team. For your reference, the Unique Service Request number is 61356445. Our team will contact you by 16/04/2015, 04:30 pm, with an update on your concern.

Best Regards
Service Specialist
airtel - the smart phone network

"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."

---------Original Message----------
From: newnashik@gvmfl.com
To: 121@in.airtel.com
Sent: 15/04/2015 05:47:39 PM
Subject: Fw: [|BAL|Ref14240600|] R HIGH BILL AMOUNT & NOT GOT SPEED

----- Original Message -----
From: 121@in.airtel.com
To: newnashik@gvmfl.com
Sent: Wednesday, April 15, 2015 5:39 PM
Subject: RE: [|BAL|Ref14240600|] R HIGH BILL AMOUNT & NOT GOT SPEED

Dear Ganesh Arangale,

Greetings from airtel!

This is in reference to your email regarding 3G speed issue on your airtel
datacard number.

In order to address your concern, we require the following details:

* Complete address & landmark of where problem is being faced - Plot no
32,Behind Church,Laxmi Nagar ,Mahale Mala Cidco Nashik /422009 PH -
9975336964 ,8796157247,09597083

* Duration of problem - Very Low Speed But covrge is high (WCDMA) All Ragne
Tower .

* Speed in kbps - 1kbps10-digit airtel datacard number.- 7387092700

Issue will be attended as soon we receive these details. Inconvenience

Further, please write us back with your 10-digit airtel datacard number.

For further queries, please do email.

Best Regards
Ishwariya R
Service Specialist


---------Original Message----------
From: newnashik@gvmfl.com
To: 121@in.airtel.com
Sent: 15/04/2015 05:15:43 PM
Subject: R High Bill AMount & Not got speed

Respected Sir,

I use the Airtel 3G Dogal in Last 2.5 Year For office purposse .But Now Bill
Amount Is Very High & Not give Speed to Proper Work time ,I have Monthly
2GB Plan Rs 512 ,Now Bill Amount Come to Every Month 1700/- Rs .
What is the resaon For high bill Amount & Not give the proper Speed ,I
Call to Toll Free Number but Not given me Proper Plan Or Information , So I
Want Information What is the Plan & Why Speed is Very Low ( Speed Test speed
0.1 MBPS ) .Beacoue Our Branch Work In Online Software .& this type Speed Not
Possible to Complted Work .So Please Solve this Problem As soon As possible
other wise I change the other Internet Connection . please Replay Urgent
..........Mob NO 9975336964...........
Apr 16, 2015

expences bill .

Expances bill. That is too much for me . so I can not pay any amount. Pls. Inform me about 399 pac Which was not inform me that I have already complain in customer care

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