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Aircel

India,
West Bengal

Consumer complaints and reviews about Aircel

AircelSupport
 
Aug 27, 2015

Aircel

Hi md suleman,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
md suleman
 
Aug 27, 2015

balance deduction

hello sir, yesterday my was Rs. 57 and today when i checked my balance it showed Rs. 37. don't know why this company adopt such a mean practice to harass the customer. my number is 8013550077. plz look into the matter. thanx
AircelSupport
 
Aug 25, 2015

Aircel

Hi Indrani Mondal,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Aug 24, 2015

Aircel

Dear mehbub95,

The offer is eligible only for some recharge if done from the retailer end by *150# procedure. Post system check it has been found that recharged was not done through the SOMA procedure. Hence, you are not eligible for claimed benefit.

Regards,
Aircel Customer Care
AircelSupport
 
Aug 20, 2015

Aircel

Dear Lovely Maity,

We have already shared with you that no such deduction of 100/- have been found in your no.recently.

Regards,
Aircel Customer Care
Lovely Maity
 
Aug 20, 2015

Balance Deduction

Hi Aircel

I am Lovely maity my on is 7278561865 my balance deducted on 14/08/2015 i already complain on 16/08/2015 in this site and i got a massage from Aircel on 17/08/2015 .But they cannot revert me after 19/08/2015. please resolved my problem & i went my balance back Rs.100 . My complain is on 14/08/2015 balance deducted on account rs.100 i have a netpack on my phone rs.78 for 15 days .
AircelSupport
 
Aug 19, 2015

Aircel

Dear Saurabh Joshi ,

Post system check it has been found that your balance Rs. 28 /- got deducted dated- 18/6/2015, due to Activation of VAS - VPACK, CTS- COMVIVA, techzone through WAP, USSD . Credit of 28/- have been posted in your A/C from our end dated -19/8/2015 .

Regards,
Aircel Customer Care
AircelSupport
 
Aug 19, 2015

Aircel

Dear tapassaha123,

As per our system records our team had out called you and educated you about the issue.

Regards,
Aircel Customer Care
AircelSupport
 
Aug 18, 2015

Aircel

Hi Saurabh Joshi

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
Saurabh Joshi
 
Aug 18, 2015

Deduction of Balance

Sir,
My Mobile no is 7059531014, and My Balance is repeatedly deducting everyday by 1or 2 ruppee without calling or messaging. Last week my 35 ruppess was deducted by automatic activating VAS and refunded after complaining but, 3rd day they again deducted 23 ruppees automatic and saying that i have clicked and chargeable link. why this links are comming in my Phone I have asked for DND but still getting calls and messages from company and they are charging money. Please I want refund of money which they are robbing. This type of robbing service is bounding me to surrender the connection. One time Aircel was most reliable and Good Service Provider But today these company is acting like theif.
Thanking you.
Saurabh
AircelSupport
 
Aug 18, 2015

Aircel

Dear Lovely,

Post system check no such deduction of 100/- have been found in your no.recently.

Regards,
Aircel Customer Care
AircelSupport
 
Aug 17, 2015

Aircel

Hi Indrani Mondal,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at aircelsocialmedia@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in
Indrani Mondal
 
Aug 17, 2015

Unknowly balance while net surfing

While surfing internet unknowingly aircel website came and activated all channel week tv. And deducted my 15 balance as charges applied... I want my money to be refunded as soon as possible...

Unknowly balance while net surfing Unknowly balance while net surfing

AircelSupport
 
Aug 17, 2015

Aircel

Hi debbornali,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Aug 16, 2015

Aircel

Hi mehbub95,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Aug 16, 2015

Aircel

Hi Lovely Maity,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
Lovely Maity
 
Aug 16, 2015

Balance deduction & rude behabiour from customer care exicutive

Hi I am Lovely Maity my mobile no 7278561865 last friday balance deducted rs.100 after that i call customer care and customer care exicutive not informed me about my balance deduction and put down the call exicutive name Dipankar after that i call customer care 2 more time and the exicutive laugh with call without informing put down the call. Please look out the mater and kindly refund my balance back.
mehbub95
 
Aug 13, 2015

Didn't got the service as it said before..

there was an offer on my no. 9804032214. that 1gb 3g data for 7 days..i recharged it on 12th august 2015 and the recharge was successful too..then after 30 minutes i got message that "Your Recharge of PI 48 is successful, Benefit : 600 MB High Speed 3G & Unlimited 2G for 5 days"..is it not fraud ??

Didn't got the service as it said before.. Didn't got the service as it said before..

AircelSupport
 
Aug 13, 2015

Aircel

Dear Saurabh Joshi

Post system check it has been found that your balance Rs. 35 /- got deducted dated- 12/8/2015, 13/8/2015 due to download of VAS -CRIC, COMEDYK- IMI, techzone through IVR . Credit of 35 /- - have been posted in your A/C and the service have been deactivated from our end dated - 13/8/2015 .

Regards,
Aircel Customer Care
AircelSupport
 
Aug 12, 2015

Aircel

Hi Saurabh Joshi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
Saurabh Joshi
 
Aug 12, 2015

Deduction of Balance

Sir,
My mobile number is 7059531014, Last night my balance was ruppees 40/- but in the morning i checked it was rruppees 5 and got message of activating VAS automatically, Kindly deactivate it and refund my balance. Please sto p this type of unethical activites in future.
Thank You,
AircelSupport
 
Aug 11, 2015

Aircel

Hi tapassaha123,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
tapassaha123
 
Aug 11, 2015

WRONG DEDUCTION WITHOUT CONSENT BY AIRCEL

My aircel prepaid no is 7685923811. I have recharged on 4th August,2015(txn no:15080417552600559) rs 60 and i have received rs 59 instantly. from 4/08/2015 i have not used my phone for any call or sending any message till 11/08/2015 at 11pm.When on 11/08/2015 at 11:30 pm checked my balance it shows rs 8.11.I was shocked to see the balance and checked my phones message box for any message for deduction and i did not find any message for deduction but there was no message for deduction. Then i have called customer care for clarification for the deduction and the customer care executive Mr. Tanmoy told me that i have downloaded a song from internet and for this reason balance deducted. From his conversation it is clear that he has no other reason to give me for deducting balance and he was repeatedly said that deducted balance could not be refunded. I have explained him that the phone is a very basic phone and not used for any internet and there is no internet connection in this phone and it is used by a 65 years old citizen my mother who only knows how to receive a call and don’t know how to make a call. Mr. Tanmoy said to me in wrong tone that you can do anything but aircel will not refund the balance. What kind of behavior from aircel customer care???? he has no right to talk with customers like this. I have all related prove that she did not used her phone for downloading any song. I think it is a very big joke that Mr Tanmoy said to me. You people are provide wrong information to customer. Please sort out my problem and refund my deducted amount in main balance. Please take immediate action. Otherwise I will go to consumer court.
tapassaha123
 
Aug 11, 2015

WRONG DEDUCTION WITHOUT CONSENT

My aircel prepaid no is 7685923811. I have recharged on 4th August,2015(txn no:15080417552600559) rs 60 and i have received rs 59 instantly. from 4/08/2015 i have not used my phone for any call or sending any message till 11/08/2015 at 11pm.When on 11/08/2015 at 11:30 pm checked my balance it shows rs 8.11.I was shocked to see the balance and checked my phones message box for any message for deduction and i did not find any message for deduction but there was no message for deduction. Then i have called customer care for clarification for the deduction and the customer care executive Mr. Tanmoy told me that i have downloaded a song from internet and for this reason balance deducted. From his conversation it is clear that he has no other reason to give me for deducting balance and he was repeatedly said that deducted balance could not be refunded. I have explained him that the phone is a very basic phone and not used for any internet and there is no internet connection in this phone and it is used by a 65 years old citizen my mother who only knows how to receive a call and don’t know how to make a call. Mr. Tanmoy said to me in wrong tone that you can do anything but aircel will not refund the balance. What kind of behavior from aircel customer care???? he has no right to talk with customers like this. I have all related prove that she did not used her phone for downloading any song. I think it is a very big joke that Mr Tanmoy said to me. You people are provide wrong information to customer. Please sort out my problem and refund my deducted amount in main balance. Please take immediate action. Otherwise I will go to consumer court.
AircelSupport
 
Aug 10, 2015

Aircel

Hi debbornali,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at aircelsocialmedia@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in

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