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Beam Telecom

India,
Andhra Pradesh

Consumer complaints and reviews about Beam Telecom

sudharani123
 
Sep 27, 2015

Please refund my money

Hello,


I have given the complaint .Technician also came.But no one accept to keep the setup box.Me also not interested to keep the setup box.So please refund money. My registered mobile no is 9989226772.


Thanks and Regards,
sudha
anand_2015
 
Sep 25, 2015

Connection not working and no technical team contacted for last 3 days.

Customer support is very very poor. Our connection in Kondapur(near Harsha Toyota) is not working from last 3 days. Complained to customer support team. The complaint booked and no service or technical contact contacted us. In our apartment we have multiple act fiber net connections and no one is working. There is no technical contact details available. Whenever we call customer service we just get a reply saying sorry for incontinence and your issue will be resolved in next 24 hours. Support team do not provide what is the issue and how much time it takes which technical person is working. No details. We are feeling why did we took Act Fibernet ? If service is continuous to like this then we will go for other operators and require the money back for the remaining period. Customer support is pathetic.
ACT Broadband
 
Sep 21, 2015

RE: Please refund my money

Dear Valued Customer,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad
sudharani123
 
Sep 20, 2015

Please refund my money

Hi,

We are unable to access internet from august28th to till now. Already we have given complaints from august 28th to sep15th but problem not solved.In this complaint board also i have given complaint on 15th sept.i know problem will not be solved.We have taken one year package.still there e are 5 months.Please refund the money.


our contact number 9989226772.
salman2828
 
Sep 18, 2015

Yellow Triangle

Hi, Since morning iam not able to connect to internet, showing yellow triangle on bottom right side of desktop. My A/c no is 101007354471. I have been trying to reach customer support but the number is getting busy.

Please help me out & resolve my issue
Salman
jewel89
 
Sep 16, 2015

Water coming through ACT Fiber cable and damaging the motherboard and processor- want justice

Can i please have any updates for the issue.
sudharani123
 
Sep 15, 2015

connectivity problem

contact no is 9989226772

please take action immediately.
ACT Broadband
 
Sep 15, 2015

RE: connectivity problem

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad
ACT Broadband
 
Sep 15, 2015

RE: no response from custmer care

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad
sudharani123
 
Sep 15, 2015

connectivity problem

Hi,

I have been a Beam customer for more than 4 years now. Earlier the service was very good, but now a days the service is not good. There has been a lot of frequent connectivity problems and the customer care service has been the worst.customer care services always busy and useless services.I have given complaints for august 28th to till now.there is setup box problem.how many times we have to give the complaint?if we call to customer care they are saying within two days we will solve the problem.even problem not solving they are closing the tickets.from last 20 days we are not getting internet.so i understood now there is no use to call to customer care.then whom to give the complaint.
shshshshsh
 
Sep 14, 2015

no response from custmer care

you have arranged a box in our premises for giving more connections and during that time you informed that there will be some discount in our bill amount. this happened 3 months ago since then we tried to reach the customer care before we pay our bill but its of no use. later I could get the bill collection executive number and requested him to collect the bill amount, after 3 days of continuous reminders also no one turned up and over that our internet got disconnected.

I just want ask are doing a service or cheating people, if you can not maintain a customer care don't ever give number and fool people like this. if you don't have a capacity run such business just windup and leave.
jewel89
 
Sep 14, 2015

Water coming through ACT Fiber cable and damaging the motherboard and processor- want justice

Registered User Id: aileensenjupta@gmail.com,
ACT Broadband
 
Sep 11, 2015

RE: Water coming through ACT Fiber cable and damaging the motherboard and processor want justice

Dear Valued Customer,

We will get in touch with you regarding your issue.

Warm Regards,
ACT Fibernet Hyderabad
ACT Broadband
 
Sep 11, 2015

RE: Water coming through ACT Fiber cable and damaging the motherboard and processor- want justice

Dear Valued Customer,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet Hyderabad
NagarajGoudR
 
Sep 10, 2015

Pathetic Service - WORST CUSTOMER CARE

Hi,

I have been a Beam customer for more than 2 years now. Earlier the service was very good, but now a days the service has been very pathetic. There has been a lot of frequent connectivity problems and the customer service has been the worst i have ever seen (always busy and useless services). I request the concerned team to look into this and do the needful ASAP before things get more worse.

Nagaraj Goud R- 9703127234
jewel89
 
Sep 10, 2015

Water coming through ACT Fiber cable and damaging the motherboard and processor- want justice

I am Beam Telecom Consumer and have been using Beam Connection for quite some time. i had absolutely no complains regarding it and I would very often suggest beam connection to my friends. How ever I am highly disappointed and at high loss with the destruction of the my computer by the cable that connects the laptop with internet as water came from the cable out of the RJ45 port and it destroyed my mother board and processor as well. I have incurred service cost as well as I have to replace the laptop now with a new one. When i raised this urgent concern with ACT beam they denied it outright, that this is never possible but at the same time raised the ticket 10118292257 so replace the cable, so my cable got replaced immediately, where as I am not the only one suffering from this problem. Wherever I went around with the laptop, all the service centers have reported that it is a very common problem with Act BEAM. THIS NOT ONLY DESTROYED THE RESPECT THAT I HAVE, I AM VERY ANNOYED AND AGGRAVATED, AND I WANT A FULL REFUND OF THE DESTRUCTION CAUSED. TODAY IS MY RENEWAL DATE FOR THE BEAM CONNECTION, BUT I AM NOT WILLING TO RENEW IT UNLESS I GET A JUSTICE. Please connect me immediately for the damage that you have caused me, and i want a refund of this money that i have suffered a loss for.

Aileen
ACT Broadband
 
Aug 23, 2015

RE: disconnecting frequently

Dear Valued Customer,

We regret the inconvenience caused, we will look into it and get in touch with you.

Warm regards,
ACT Fibernet
anunay.kishen
 
Aug 21, 2015

disconnecting frequently

Hi All,

Just want to share my experience with Act Fibernet. I am using this from more then one year but from 3 to 4 month net is disconnecting frequently. From 3rd of this month i am not able to access the net i have raised so many tickets(10118136770) and made so many calls but no use of it. No one as resolved the issue till now.
ACT Broadband
 
Aug 20, 2015

RE: No Username and password

Dear Valued Customer,

We regret the inconvenience caused, we will look into it and get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Aug 20, 2015

RE: Want to refund my money

Dear Valued Customer,

Please share your contact number, so that we can look into it.

Warm Regards,
ACT Fibernet Hyderabad
goldy128
 
Aug 18, 2015

No Username and password

Hi Team,
I paid an advance of 6600+1710 for new connection along with router. From the very next day the concerned executive Mr. Praveen is not attending my call, I later tried to reach you at your customer care they are daily promising me a connection within 24 hours and I didn't get any details yet.
Name: Vivek
Registered mobile no:9030272820
Address: Plot no.46, Surya Nilayam, Megha hills, Madhapur
Invoice no of bill: 703025
Sl No: 461333
Himadri Laha
 
Aug 18, 2015

Want to refund my money

on 13th August I have done two transactions

1. pay2002808709 - using central bank net banking. Money got deducted but that amount was not reflected in my internet account.
I got a mail from you that money will be refunded so please make another transaction
so I did the second one
2. pay2002808868 - this time it was successful. Money deducted from my account and was reflected in my internet account. This time it was done by credit card.

But still now I did not receive my mone back which I paid in the first transaction(pay2002808709). Today is 19th and I am still waiting. Can you check this and refund my money asap

Thanks and Regards,

Himadri
ACT Broadband
 
Aug 18, 2015

RE: Pathetic Service

Dear Valued Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or support@actcorp.in. Thank you for your cooperation.

Warm Regards,
ACT Fibernet Hyderabad
Nichyutha
 
Aug 17, 2015

Pathetic Service

I have applied for Internet connection on 05/08/2015 and paid bill, but till now I did not get the connection.I reached the customer care number - 04066272727 but no use as they raised a request and said within 24 hrs it will be resolved and now its been 72hr but no response from your end. I am calling the person who came to us and collected the bill amount (Ramana-7729997989), Day to day he is saying by eod it will be done.


This is a mere act of irresponsibility of Beam Portal.

Registered mobile no: 9949807039

Please act immediately and complete the installation process.

Regards,
Nishanth Reddy.
mdtanveer
 
Aug 11, 2015

Pathetic shifting experience: No shifting done even after 1.5 months

I have recently moved (a/c 579305) and applied for a shifting of connection on June 27, 2015. Since it is a new apartment, Beam staff came and got the agreement done promptly. But when it came to setting up the connection box, they are delaying it for months. Beam staff that initiated the process (agreement etc) have stopped receiving phone calls. They use typical delaying techniques, keep passing the buck to other departments with nobody taking any responsibility. Customer care is equally clueless and useless to give any meaningful information. Multiple tickets filed and no resolution so far (tickets 1755876, 17977696, 18099744). Pathetic experience with shifting connection.

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