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Beam Telecom

India,
Andhra Pradesh

Consumer complaints and reviews about Beam Telecom

User486342
 
Jul 8, 2011

New Connection Problems

i am facing same problem with them but i am seeing where to complaint my mobile num 9989714071 manikrao.raj@gmail.com
User486342
 
Jul 8, 2011

Failed to give broadband connection within time and NO RESPONSE

my ticket number is 2403032 i have called beam call center and thier employee shekar i have paid 2, 300 on 5th he asked 10 days for
connection junction box but now 35days over but no response, my mobile num is 9989714071
please i want to take action on them what is solution
User486342
 
Jul 8, 2011

Failed to give broadband connection within time and NO RESPONSE

my ticket number is 2403032 i have called beam call center and thier employee shekar i have paid 2, 300 on 5th he asked 10 days for
connection junction box but now 30days over but no response, my mobile num is 9989714071
please ntake action on them what is solution
User491348
 
Jul 4, 2011

New Connection Problems

I had applied for a new beam telecom connection (this being my 4th connection) for my office. The payment was made(22nd June) 12 days back with a receipt in my hand. But since the very same day the technical team did not get back for the installation.

I have been repeatedly lodging complaints and they assure us a time period of 24hrs wherein the connection will be installed by their technical team. The first complaint was made on 24th June. All there commitments have been failing repeatedly since then. The sales executive has not taken my calls since the day payment was made.

Mrs/Ms Ruchi - The nodal officer was involved in this issue on 2nd July where she committed the connection to be installed by 4th July finally. They have failed yet again after 4 reminders given by me to the department.

Is this some kind of a joke? They take an advance payment with a commitment to provide the best services and this is what we get. If there is any person facing the same problems please contact me I am ready to move to court for it.
User469733
 
Jul 2, 2011

connection delay

Hi manikrao,

Even i have faced the same problem. Please inform me once you get your connection. even i have submitted my complaint on this. Lets c what is response we get. These people are really irresponsible.
User486197
 
Jun 29, 2011

No response from Beam Telecom for refund

kind.attention. ruchi.nodal officer, beamtelecom. our account no.209915. new connection given on 22.6.2011 after paying for six months rentals on 10.6.2011. from 23.6.2011 onwards net not connecting. please look into the matter by using your good offices. R.S. KAMESWARA RAO, MIG 866, FIRST FLOOR, KPHB COLONY,
HYDERABAD-500072.
POWER CONNECTION GIVEN FROM OUR HOUSE. BOX FITTED IN OUR HOUSE. FROM OUR SIDE ALL FACILITIES EXTENDED. BUT BEAMTELECOM IS NOT COMING IN TIME AND NOT RECTIFYING THE GENUINE PROBLEM.
User486197
 
Jun 29, 2011

No response from Beam Telecom for refund

kind.attention. ruchi.nodal officer, beamtelecom. our account no.209915. new connection given on 22.6.2011 after paying for six months rentals on 10.6.2011. from 23.6.2011 onwards net not connecting
User486342
 
Jun 29, 2011

connection delay

my ticket number is 2403032 i have called beam call center and thier employee shekar i have paid 2,300 on 5th he asked 10 days for
connection junction box but now 30days over but no response, my mobile num is 9989714071
please ntake action on them.
User486197
 
Jun 29, 2011

Connection Not Provided

we have got beam broadband connection on 22-06-2011 night and from 23-06-2011 we are unable to acess the internet please check the connections address : MIG-866, 1st floor, kphb colony road no.3, 3rd phase, hyderabad.
User486197
 
Jun 29, 2011

Connection Not Provided

we have got beam broadband connection on 22-06-2011 night and from 23-06-2011 we are unable to acess the internet please check the connections address : MIG-866, kphb colony 3rd phase, hyderabad.
User482433
 
Jun 25, 2011

Relocating my connection.

Hi,
I got beam internet connection in February 2011. I got 6 months plan. That is I paid for 6 months at once.

In first week itself internet didn't come for 6 days. With lot of difficulty I got it finally. Afterwards service was very inconsistent.
In May 29th I relocated from Miyapur to Kondapur. I raised SR in beam before relocating itself.
SR numbers : 2245529, 2375138, 2375110.
They promised me that within a week they will relocate my connection. I was cool with that. But, even after 15 days I didn't hear anything from them. I started calling them, mailed them, raised many SR.

Every-time I call them, they tell same thing. "Sorry for the inconvenience, we will solve the issue as soon as possible". Later nothing will happen. On 17th June they started telling they have already shifted the connection and they closed my service request. But there was no cable in my home. Today it's almost 28th day. I get same reply every-time.

I asked them to give their manager's number. They refuse to give me. It seems they will call me once my 6 months plan gets over. I literally lost 2000 rupee for nothing. I couldn't work from home for 1 month.


If anyone is planning to go for Beam telecom connection, my advice is please don't go for it. Till you make payment they will respond very well. Once you pay money they will ignore you if any problem comes in between.

I am pasting some of their replies,
======================= 1st example ================================

Dear Sir / Madam,

A customer support staff member has replied to your support request, #160853 with the following response:

Dear Mr.Prakash Yaji,

Please accept our sincere apologies for the inconvenience you have experienced with respect to the Installation of Internet. Appreciate your patience.

We are very sorry to inform you that unfortunately the connection got delayed more than the committed date. We have escalated your issue to the concerned team you would reacive a call from them shortly. Kindly bear with us until such time.


We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

You can view the status of your ticket here: http://ticket.beamtele.com/view.php?e=prakash.idagunji@gmail.com&t=160853

Now, you can also upgrade to 10 Mbps at Rs. 1000 per month and get a CHILD PLAN FREE. Visit http://portal.beamtele.com for more information.

Greetings,



=================================== 2 nd example ===========================

Dear Subscriber,

UserName :prakash.idagunji@gmail.com

Please note that your ticket No.2398085 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference
Ticket No:2398085
Ticket Type: SHIFTING
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:20-JUN-2011 08:20:00 PM

For any further information and clarification regarding this ticket, please call our customer support on 040-66272727 or reply to this mail (always mention the ticket no: or account no for reference).

Regards,
BEAM TELECOM


========================================================================


Please tell me how to resolve this issue..

Thanking you,

regards,
Prakash S. Yaji
Phone : 7842776376
User76471
 
Jun 19, 2011

Absolutely disgusting service

Come Rant here .. Put this issue on the official beam page and yes they are solving as quickly as possible.
the link is www.facebook.com/officialbeamfiber
User474631
 
Jun 17, 2011

Absolutely disgusting service

If you are planning to use Beam for your Business then BEWARE!! Taking up Beam telecom is the biggest mistake ever made by our company. We provide IT services to Overseas clients and the amount of connection dropouts and Internet downtime is absolutely disgusting.

There was no power back-up on their lines so every time there was a power outage in the area our internet was down. Almost 5 days and 20 phone calls later it is still not fixed so I don't know how long this company is going to be open with service like this. In addition to this, we loose internet connectivity at least 2-3 times a week during business hours which interrupts everything from Conference calls to our VPN connections. This is actually getting embarrassing when explaining to our clients that we loose Internet connectivity 2-3 times a week.
All the Customer Care do it to get you off the phone as quickly as possible and you never hear back from them to see if the issue is fixed.

Hope this complaint reaches the Executives of BEAM Telecom. If this is the quality of service you provide for a Business Line then god knows how India is going to Advance technologically.
User455844
 
Jun 2, 2011

Installation fraud

I have paid Rs.1800 towards a new broadband connection to Beam Telecom.(http://www.beamcablesystem.com/)A/c No 204937

I reside in D.D Colony, Bagh Amberpet-500013. I made the payment on 30/5/2011 and was promised that installation will be done in 24 hours. However till date no one has responded.

The customer care is so horrible that the sales representative does not even take my call.

Please look into the issue and do the needful or else I might be forced to approach Law enforcement agencies for justice.

Thank you.
User455610
 
Jun 2, 2011

New BB connection, a harassed consumer

I am facing the same problem. Please take some action on beam telecom. I have given 6 months advance on May 22nd and today is June 2nd. No update till now..
User446647
 
May 26, 2011

After payment is done, No Internet connection is given and customer is ignored.

Hi,

I have taken a Beam Telecom Internet connection 'B-Max 400' and paid 2300 to the Beam representative on 21 May 2011. They promised me that the Internet set-up will be done in 2 days. But till now I haven't got the internet connection and no idea if I get it anytime soon.

Whenever I call the customer service centre, they say that one of their repesentative will call me for set-up asa soon as possible. And they raised the following tickets for the same - 2203174, 2208948, 2215272, 2219175, 2226247, 2227799, 2228419.

Plan: "B-Max 400"
Paid: 2300 INR

I think those who take money and ignore customers/consumers should be punished and penalised by the Consumer disputes redressal commission.

Regards,
Sharath.
User439099
 
May 20, 2011

New BB connection, a harassed consumer

I had opted for a new Beam connection 7 days back and yesterday was my SLA for the connection to be given. I have already paid for Beam's 6 months package for which money has been deducted by Beam folks, but noone has even talked to me after the first day and there is no initiation of net connection at my home. I have logged at least 6 complaints since day one and none of which are being acted upon (all of them are open still with no progress). There is no escalation matrix, published on Beam's site and their call centre guys do not escalate the issue, saying they dont have a supervisor. The SLA's given to me are not being respected by the Beam people and the call centre guys are good for nothing. All they do is irritate consumers. I want my money back now, else I am going to the Print media and COnsumer forum apart from campaigning about this loot by Beam
User429637
 
May 13, 2011

CHARGING FOR LANDLINE PHONE NOT SUBSCRIBED

Dear Sir

I would like to bring to your attention the irregularities and negligence of Beam Telecom/Beam Fibre. My Beam A/C: 140256

I have been associated with this service provider since October 2010. At first I am using their service Cable TV7 and subsequently started using the Internet service since 10th March 2011. In early April I realised that the company is charging me for a service which they called as TATA Centric Beam Cable Plan. It came to light on enquiry that the TATA Centric Beam Cable Plan is a landline phone. I have made numerous phone calls to them and made very clear that I never applied nor use the service and it's unfair on their part to charge me like that. As to the landline phone the customer care executives aren’t even able to tell me what the landline number is.

As a result of my complaint they have made a reconciliatory adjustment of the amount I am being charged for the landline phone for April i.e. Rs 369. This adjustment is shown in their invoice for May 2011. But in the same invoice they charged me for the same service again for May (the fee to be paid in May) and the amount is Rs 223.23 (their invoice number: 1688913). Very clearly they made a note in the invoice for May 2011 that “cs not having TATA phone but bill is generating from feb 2011. need to waiveoff 369 Rs/-“ (their reference number for this is 2317006) which means that they are well aware that I am not having/using the phone. Still then they charged me for the said phone again.

As a result of this billing dispute I am reluctant to pay the bill and told them that I will clear up the outstanding fees as soon as they rectify the figure (because in the online payment process you cannot pay a partial amount but you will have to pay the total amount as shown, which in my case the total amount is an exaggerated amount) so they even suspend my internet connection from 11th April 2011 to 24th April 2011 (they are charging me for full monthly fee). At some point out of frustration I told them to stop the services they provided me altogether. But on 24th April they revoked the suspension and restored my internet. So I started using the service again. Now for the month of May the same issue arose and I am a bit hesitant to pay again so they suspended my internet connection from yesterday, 12th May 2011.

I called up their customer service to see if I can raise a complaint to their higher authority, (in fact after numerous calls to customer care executives and issue not resolved) the executive gave me an e-mail address ruche.nodalofficer@beamtele.com which isn’t even working.

In my locality, only beam is authorised to provide such services and whether I like it or not, whether they provide good service or not I am compelled to use theirs only. I do not have much of a choice and it is really frustrating and it causes me a lot of headache as well.

Kindly take relevant action and let Beam resolve the issue as soon as possible.

Yours sincerely


Muan Valte
Malaysian Township
Kukatpally
Hyderabad
User295246
 
May 9, 2011

Failed to give broadband connection within time and NO RESPONSE

I RECENTLY SENT A MAIL TO support@beamtele.com ( address given by the manager of beamtelecom , mehdipatnam branch --Abeth Khan)

iam expecting reply from them -- the mail details are

I have paid 1800 rupees to beamtelecom for 2 mbps plan at 08 Mar 2011. At the time of paying your people said "Connection is given in maximum 20 days" And Customer Care people told that my commence date is 26thMar 2011.
Area : SHIVARAM PALLY , RAJENDRANAGAR , HYD-052
Reg Mobile No : 8008752175
From that day on wards Iam calling Customer Care people and they are simply saying "YOUR CONNECTION WILL BE GIVEN IN 24 TO 48 HOURS, OUR TECHNICAL PEOPLE WILL CONTACT YOU"
NO TECHNICAL PEOPLE CONTACTED SINCE THEN. IAM JUST GETTING TICKET MESSAGES TO MY MOBILE AND MAIL( i collected them ) AROUND EQUAL TO 20 IN THESE DAYS ( the same story repeats every time but no response or no intimation from any technical people , every time i called customer care people and they just register the complaint and give me a TICKET , NOTHING HAPPPENS )

TODAY AFTER 31 DAYS 9TH ARIL 2011 , I PERSONALLY WENT TO YOUR MANAGER (ABETH KHAN , MEHIDI PATNAM BRANCH,PH NO 9948515155) AND GIVEN A COMPLAINT TO HIM. MANAGER IS SAYING THAT

" THE MATERIAL FOR YOUR AREA (SHIVARAM PALLY , RAJENDRANAGAR , HYD-052) IS NOT SANCTIONED TILL TODAY AS YOU ARE ALL ONLY MONTHLY PAYERS, BUT TODAY IT IS SANCTIONED ( HE SHOWED ME A MAIL )
AND WE WILL GIVE YOU CONNECTION BY SATURDAY (14 APRIL 2011) OR 5 TO 8 DAYS.
IF WE FAIL TO GIVE CONNECTION IN TIME WE WILL RETURN YOUR MONEY. THEN I ASKED A CONFIRMATION MAIL FROM THE MANAGER. HE TOLD ME TO FORWARD A MAIL TO support@beamtele.com. THEY WILL SEND YOU CONFIRMATION MAIL ( OF RETURNING MY MONEY 1800 WHEN FAILED TO GIVE CONNECTION WITH IN THE TIME).

THATS WHY IAM FORWARDING THIS MAIL TO YOU , SO PLEASE SEND ME THE CONFIRMATION MAIL TO ME. MY REG MOBILE NO IS 8008752175.IF ANY QUERIES ON THE ABOVE MATTER YOU CAN ASK YOUR MANAGER OF MEHDIPATNAM BRANCH (ABETH KHAN-9948515155).



My Status As Per the Latest Ticket

On Mon, May 9, 2011 at 2:51 PM, <do-not-reply@in.beamtele.com> wrote:


Dear Subscriber,

UserName :prashanthpadamati@gmail.com

Please note that your ticket No.2091998 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference
Ticket No:2091998
Ticket Type: PENDING CONNECTION
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:05-MAY-2011 01:58:00 PM

For any further information and clarification regarding this ticket, please call our customer support on 040-66272727 or reply to this mail (always mention the ticket no: or account no for reference).

Regards,
BEAM TELECOM
User76471
 
May 2, 2011

Internet connection is not given

kindly requesting you to follow up with this page called STILL NO INSTALLATION!
http://beamhyd.blogspot.com/
User415598
 
May 2, 2011

Internet connection is not given

I have applied for beam connection on march 9th 2011,but till now (May 2nd 2011) i didn't get the connection.

I took 6month plan and paid 2000RS.When i had given the payment,executive said that you wil get the connection in 3days(his name is sai kumar,bill colletor,9912342916,madinaguda). After 3days when i called the call centre they said minimum time is 10day..which made me shock.Why should he lie to me for the payment.

Now till now i didn't get the connection.I called nearly 31 calls in this 20 days time. my mobile bill increased but now use.As beam has no toll free number.

When ever i raised the ticket in the morning they use to close in the evening.Again i use to raise the ticket in the morning..This is the way call centre people work.When ever i call to them i need to start form the starting.What my problem is and when i applied to the connection and all.

They have so many teams,for wiring one team.They take 2units current from home, for connecting that box one team.For wiring inside the house on team.For putting power box one team.I got wexed.

They are not giving the technicians numbers and they are not forwarding to there managers.What should a customer do in this case.How long i should wait for them..

When i chat in online.They are telling that our server is down we can't connect to your information.Thankyou for conacting the beam.

They have done the wiring and gave the user name and password to me. But when i connected that beam wire to CPU,Beam page is not displaying in the IE and LIght is not displaying back side of the CPU,near cable.

They wasted my valueble time by lieing to me that i wil get the connection in 3days. I waited till 10days also..still i didn't get the connection..They failed to give the connection in 10days..No team work.They are playing with customers.Now even after 20days they are telling that we wil check with our concern department.They are taking tomuch time..For one one team i waited 20days.Still the connection is pending.

Untimate thing is my billing is in process..They are giving me the bill with out giving the connection..
Are customers are that fools to them?

Please take action on them..

Thanks...
XXXXXX
User407543
 
Apr 25, 2011

Cheating the costomers by saying unlimted plans in broadband internet connections

Dear sir

My name is B Anil residing at 12-11-1222/1/1, Boudhanagar, Jamai osmania, Secunderabad, 500061, i took a broadband internet connection from Beam Telecom co. I took an unlimited plan with a speed of 786 KBPS. Either at the time of taking the connection or afterwords they have not communicated any thing on downloading limit or fair usage policy. Now after i downloaded more than 30 GB my speed got reduced to 256KBPS. When i approached them they are saying that there is a fair usage policy it says if your downloads exeeds 30GB your internet speed is downgraded to 256 KBPS till the end of the month after which it will restored to your normal plan.

This is very very bad practice that no body has infomed me about the downloading limit or fair usage policy.

and they are charging the rentals based on the maximum speed they will provide. During the last one and half month period in very rare cases(Mostly after the midnight) it has reached the said speed.

I am very much dissatisfied with this and i paid six month rent in advance total Rs.3300/-

Please take a necessary action and refund me the money back

Regads

B Anil
12-11-1222-1/1
Jami osmania
Secunderabad.
500061
Ph:8008942220
User76471
 
Apr 22, 2011

Broad Connection service removed

Visit www.beamhelpdesk.blogspot.com
User95970
 
Apr 22, 2011

Broad Connection service removed

Hi,

I have paid money Rs. 4675/- for broadband connection (6 months package) on 2nd April 2011 and got the connection on 4th April 2011. My account number is 186608. From 16th April onwards the internet connection was not working and I have given the complaint and the Ticket No:1990847. Everyday I keep calling the customer support number to register the complaint again and without addressing the issue, the complaint was closed everyday . My last complaint id is 2020940 and 2018467. For the last one week the complaint was not addressed and whole purpose taking internet connection is gone now. I request you to address the problem immediately and compensate for the loss of connection which is a week time. As the service was not given by the service provider, I request you to disconnect the service and refund the money back as the fault is from yourside. Thank you.

Sankaranarayanan. K
8008793843
kitsankar@gmail.com

My complaint ticket numbers: From 16th April onwards:

2020940
2018492
2018494
2018467
2011742
2005597
2005597
2005584
2000698
2000245
1993311
1993529
1993311
1990847
1992578
1990847
User95970
 
Apr 22, 2011

Broadband connection

Hi,

I have paid money Rs. 4675/- for broadband connection (6 months package) on 2nd April 2011 and got the connection on 4th April 2011. My account number is 186608. From 16th April onwards the internet connection was not working and I have given the complaint and the Ticket No:1990847. Everyday I keep calling the customer support number to register the complaint again and without addressing the issue, the complaint was closed everyday . My last complaint id is 2020940 and 2018467. For the last one week the complaint was not addressed and whole purpose taking internet connection is gone now. I request you to address the problem immediately and compensate for the loss of connection which is a week time. As the service was not given by the service provider, I request you to disconnect the service and refund the money back as the fault is from yourside. Thank you.

Sankaranarayanan. K
808793843

My complaint ticket numbers: From 16th April onwards:

2020940
2018492
2018494
2018467
2011742
2005597
2005597
2005584
2000698
2000245
1993311
1993529
1993311
1990847
1992578
1990847

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