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Beam Telecom

India,
Andhra Pradesh

Consumer complaints and reviews about Beam Telecom

User512529
 
Jul 25, 2011

LAN cable burnt

Hi All

My name is Srinivas from Hyderabad(East Anandbagh). On Friday morning(5.00 AM), I found some spark near my laptop and when I went near and saw that LAN cable burnt. I tried powering-on laptop, but its not powering-on and found even power adaptor was working.

I complained to Beam(Ticket No.2613749) and its closed on Sunday(they didn't any reason and asked me to call back CAll center any clarification, I am yet to call them now).

Here is my account number: Your Account No. Is 224925


Will LAN surge proctection help in this?


Currently, seems like mother broad is burnt...


Thanks
Srinivas
9885908646
User506361
 
Jul 19, 2011

New BB connection, a harassed consumer

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [9705074130] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.
User506361
 
Jul 19, 2011

Not providing internet service for more than 11 days

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [9705074130] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.
User506361
 
Jul 19, 2011

After payment is done, No Internet connection is given and customer is ignored.

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [9705074130] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.
User506361
 
Jul 19, 2011

Broadband connection

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [9705074130] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.
User506361
 
Jul 19, 2011

CONNECTION NOT PROVIDED

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [9705074130] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.
User506361
 
Jul 19, 2011

Installation fraud

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [9705074130] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.
User486342
 
Jul 8, 2011

New Connection Problems

i am facing same problem with them but i am seeing where to complaint my mobile num 9989714071 manikrao.raj@gmail.com
User486342
 
Jul 8, 2011

Failed to give broadband connection within time and NO RESPONSE

my ticket number is 2403032 i have called beam call center and thier employee shekar i have paid 2, 300 on 5th he asked 10 days for
connection junction box but now 35days over but no response, my mobile num is 9989714071
please i want to take action on them what is solution
User486342
 
Jul 8, 2011

Failed to give broadband connection within time and NO RESPONSE

my ticket number is 2403032 i have called beam call center and thier employee shekar i have paid 2, 300 on 5th he asked 10 days for
connection junction box but now 30days over but no response, my mobile num is 9989714071
please ntake action on them what is solution
User491348
 
Jul 4, 2011

New Connection Problems

I had applied for a new beam telecom connection (this being my 4th connection) for my office. The payment was made(22nd June) 12 days back with a receipt in my hand. But since the very same day the technical team did not get back for the installation.

I have been repeatedly lodging complaints and they assure us a time period of 24hrs wherein the connection will be installed by their technical team. The first complaint was made on 24th June. All there commitments have been failing repeatedly since then. The sales executive has not taken my calls since the day payment was made.

Mrs/Ms Ruchi - The nodal officer was involved in this issue on 2nd July where she committed the connection to be installed by 4th July finally. They have failed yet again after 4 reminders given by me to the department.

Is this some kind of a joke? They take an advance payment with a commitment to provide the best services and this is what we get. If there is any person facing the same problems please contact me I am ready to move to court for it.
User469733
 
Jul 2, 2011

connection delay

Hi manikrao,

Even i have faced the same problem. Please inform me once you get your connection. even i have submitted my complaint on this. Lets c what is response we get. These people are really irresponsible.
User486197
 
Jun 29, 2011

No response from Beam Telecom for refund

kind.attention. ruchi.nodal officer, beamtelecom. our account no.209915. new connection given on 22.6.2011 after paying for six months rentals on 10.6.2011. from 23.6.2011 onwards net not connecting. please look into the matter by using your good offices. R.S. KAMESWARA RAO, MIG 866, FIRST FLOOR, KPHB COLONY,
HYDERABAD-500072.
POWER CONNECTION GIVEN FROM OUR HOUSE. BOX FITTED IN OUR HOUSE. FROM OUR SIDE ALL FACILITIES EXTENDED. BUT BEAMTELECOM IS NOT COMING IN TIME AND NOT RECTIFYING THE GENUINE PROBLEM.
User486197
 
Jun 29, 2011

No response from Beam Telecom for refund

kind.attention. ruchi.nodal officer, beamtelecom. our account no.209915. new connection given on 22.6.2011 after paying for six months rentals on 10.6.2011. from 23.6.2011 onwards net not connecting
User486342
 
Jun 29, 2011

connection delay

my ticket number is 2403032 i have called beam call center and thier employee shekar i have paid 2,300 on 5th he asked 10 days for
connection junction box but now 30days over but no response, my mobile num is 9989714071
please ntake action on them.
User486197
 
Jun 29, 2011

Connection Not Provided

we have got beam broadband connection on 22-06-2011 night and from 23-06-2011 we are unable to acess the internet please check the connections address : MIG-866, 1st floor, kphb colony road no.3, 3rd phase, hyderabad.
User486197
 
Jun 29, 2011

Connection Not Provided

we have got beam broadband connection on 22-06-2011 night and from 23-06-2011 we are unable to acess the internet please check the connections address : MIG-866, kphb colony 3rd phase, hyderabad.
User482433
 
Jun 25, 2011

Relocating my connection.

Hi,
I got beam internet connection in February 2011. I got 6 months plan. That is I paid for 6 months at once.

In first week itself internet didn't come for 6 days. With lot of difficulty I got it finally. Afterwards service was very inconsistent.
In May 29th I relocated from Miyapur to Kondapur. I raised SR in beam before relocating itself.
SR numbers : 2245529, 2375138, 2375110.
They promised me that within a week they will relocate my connection. I was cool with that. But, even after 15 days I didn't hear anything from them. I started calling them, mailed them, raised many SR.

Every-time I call them, they tell same thing. "Sorry for the inconvenience, we will solve the issue as soon as possible". Later nothing will happen. On 17th June they started telling they have already shifted the connection and they closed my service request. But there was no cable in my home. Today it's almost 28th day. I get same reply every-time.

I asked them to give their manager's number. They refuse to give me. It seems they will call me once my 6 months plan gets over. I literally lost 2000 rupee for nothing. I couldn't work from home for 1 month.


If anyone is planning to go for Beam telecom connection, my advice is please don't go for it. Till you make payment they will respond very well. Once you pay money they will ignore you if any problem comes in between.

I am pasting some of their replies,
======================= 1st example ================================

Dear Sir / Madam,

A customer support staff member has replied to your support request, #160853 with the following response:

Dear Mr.Prakash Yaji,

Please accept our sincere apologies for the inconvenience you have experienced with respect to the Installation of Internet. Appreciate your patience.

We are very sorry to inform you that unfortunately the connection got delayed more than the committed date. We have escalated your issue to the concerned team you would reacive a call from them shortly. Kindly bear with us until such time.


We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

You can view the status of your ticket here: http://ticket.beamtele.com/view.php?e=prakash.idagunji@gmail.com&t=160853

Now, you can also upgrade to 10 Mbps at Rs. 1000 per month and get a CHILD PLAN FREE. Visit http://portal.beamtele.com for more information.

Greetings,



=================================== 2 nd example ===========================

Dear Subscriber,

UserName :prakash.idagunji@gmail.com

Please note that your ticket No.2398085 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference
Ticket No:2398085
Ticket Type: SHIFTING
Ticket Priority: Higher
Ticket Status: Pending
TicketDate:20-JUN-2011 08:20:00 PM

For any further information and clarification regarding this ticket, please call our customer support on 040-66272727 or reply to this mail (always mention the ticket no: or account no for reference).

Regards,
BEAM TELECOM


========================================================================


Please tell me how to resolve this issue..

Thanking you,

regards,
Prakash S. Yaji
Phone : 7842776376
User76471
 
Jun 19, 2011

Absolutely disgusting service

Come Rant here .. Put this issue on the official beam page and yes they are solving as quickly as possible.
the link is www.facebook.com/officialbeamfiber
User474631
 
Jun 17, 2011

Absolutely disgusting service

If you are planning to use Beam for your Business then BEWARE!! Taking up Beam telecom is the biggest mistake ever made by our company. We provide IT services to Overseas clients and the amount of connection dropouts and Internet downtime is absolutely disgusting.

There was no power back-up on their lines so every time there was a power outage in the area our internet was down. Almost 5 days and 20 phone calls later it is still not fixed so I don't know how long this company is going to be open with service like this. In addition to this, we loose internet connectivity at least 2-3 times a week during business hours which interrupts everything from Conference calls to our VPN connections. This is actually getting embarrassing when explaining to our clients that we loose Internet connectivity 2-3 times a week.
All the Customer Care do it to get you off the phone as quickly as possible and you never hear back from them to see if the issue is fixed.

Hope this complaint reaches the Executives of BEAM Telecom. If this is the quality of service you provide for a Business Line then god knows how India is going to Advance technologically.
User455844
 
Jun 2, 2011

Installation fraud

I have paid Rs.1800 towards a new broadband connection to Beam Telecom.(http://www.beamcablesystem.com/)A/c No 204937

I reside in D.D Colony, Bagh Amberpet-500013. I made the payment on 30/5/2011 and was promised that installation will be done in 24 hours. However till date no one has responded.

The customer care is so horrible that the sales representative does not even take my call.

Please look into the issue and do the needful or else I might be forced to approach Law enforcement agencies for justice.

Thank you.
User455610
 
Jun 2, 2011

New BB connection, a harassed consumer

I am facing the same problem. Please take some action on beam telecom. I have given 6 months advance on May 22nd and today is June 2nd. No update till now..
User446647
 
May 26, 2011

After payment is done, No Internet connection is given and customer is ignored.

Hi,

I have taken a Beam Telecom Internet connection 'B-Max 400' and paid 2300 to the Beam representative on 21 May 2011. They promised me that the Internet set-up will be done in 2 days. But till now I haven't got the internet connection and no idea if I get it anytime soon.

Whenever I call the customer service centre, they say that one of their repesentative will call me for set-up asa soon as possible. And they raised the following tickets for the same - 2203174, 2208948, 2215272, 2219175, 2226247, 2227799, 2228419.

Plan: "B-Max 400"
Paid: 2300 INR

I think those who take money and ignore customers/consumers should be punished and penalised by the Consumer disputes redressal commission.

Regards,
Sharath.
User439099
 
May 20, 2011

New BB connection, a harassed consumer

I had opted for a new Beam connection 7 days back and yesterday was my SLA for the connection to be given. I have already paid for Beam's 6 months package for which money has been deducted by Beam folks, but noone has even talked to me after the first day and there is no initiation of net connection at my home. I have logged at least 6 complaints since day one and none of which are being acted upon (all of them are open still with no progress). There is no escalation matrix, published on Beam's site and their call centre guys do not escalate the issue, saying they dont have a supervisor. The SLA's given to me are not being respected by the Beam people and the call centre guys are good for nothing. All they do is irritate consumers. I want my money back now, else I am going to the Print media and COnsumer forum apart from campaigning about this loot by Beam
User429637
 
May 13, 2011

CHARGING FOR LANDLINE PHONE NOT SUBSCRIBED

Dear Sir

I would like to bring to your attention the irregularities and negligence of Beam Telecom/Beam Fibre. My Beam A/C: 140256

I have been associated with this service provider since October 2010. At first I am using their service Cable TV7 and subsequently started using the Internet service since 10th March 2011. In early April I realised that the company is charging me for a service which they called as TATA Centric Beam Cable Plan. It came to light on enquiry that the TATA Centric Beam Cable Plan is a landline phone. I have made numerous phone calls to them and made very clear that I never applied nor use the service and it's unfair on their part to charge me like that. As to the landline phone the customer care executives aren’t even able to tell me what the landline number is.

As a result of my complaint they have made a reconciliatory adjustment of the amount I am being charged for the landline phone for April i.e. Rs 369. This adjustment is shown in their invoice for May 2011. But in the same invoice they charged me for the same service again for May (the fee to be paid in May) and the amount is Rs 223.23 (their invoice number: 1688913). Very clearly they made a note in the invoice for May 2011 that “cs not having TATA phone but bill is generating from feb 2011. need to waiveoff 369 Rs/-“ (their reference number for this is 2317006) which means that they are well aware that I am not having/using the phone. Still then they charged me for the said phone again.

As a result of this billing dispute I am reluctant to pay the bill and told them that I will clear up the outstanding fees as soon as they rectify the figure (because in the online payment process you cannot pay a partial amount but you will have to pay the total amount as shown, which in my case the total amount is an exaggerated amount) so they even suspend my internet connection from 11th April 2011 to 24th April 2011 (they are charging me for full monthly fee). At some point out of frustration I told them to stop the services they provided me altogether. But on 24th April they revoked the suspension and restored my internet. So I started using the service again. Now for the month of May the same issue arose and I am a bit hesitant to pay again so they suspended my internet connection from yesterday, 12th May 2011.

I called up their customer service to see if I can raise a complaint to their higher authority, (in fact after numerous calls to customer care executives and issue not resolved) the executive gave me an e-mail address ruche.nodalofficer@beamtele.com which isn’t even working.

In my locality, only beam is authorised to provide such services and whether I like it or not, whether they provide good service or not I am compelled to use theirs only. I do not have much of a choice and it is really frustrating and it causes me a lot of headache as well.

Kindly take relevant action and let Beam resolve the issue as soon as possible.

Yours sincerely


Muan Valte
Malaysian Township
Kukatpally
Hyderabad

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