i ordered a nicer dicer on 18/3/2013 from bhaap.com and till date they are making excuses , nothing else. how can anyone run a fraud company for so long ? it happens only in INDIA ?
what action one can take against them, any answers ?
rightnow I am contacting akosha.com and consumer-voice .org
mrs sapna singhal

I HAVE SENT SEVERAL E-MAILS TO YOU BUT IT SEEMS THAT YOU DO NOT CARE TO RESPOND. TODAY I HAVE SENT ONE MESSAGE ON YOUR WEBSITE IN THE MORNING AND NOW I AM SENDING YOU ONE MORE AFTER I NOTICED ON YOUR WEBSITE THAT MY ORDER #100003751 FOR PURCHASE OF ANCHOR HOCKING GLASS SERVING / BAKING DISH IS CANCELLED. I WANT TO KNOW WHY HAS THE ORDER BEEN CANCELED AND NO INTIMATION HAS BEEN SENT TO ME AFTER 25 DAYS. I JUST HAPPENED TO CHECK THE STATUS OF MY ORDER ON YOUR WEBSITE AND FOUND OUT IT MYSELF. WHEN WILL THE REFUND AMOUNT OF Rs. 598/- BE SENT TO ME. I AM AFRAID THAT MY AMOUNT MAY BE SWALLOWED BY YOUR COMPANY AS THERE IS NO RESPONSE FROM YOUR END FOR NEARLY 3 MONTHS. PLEASE URGENTLY REFUND THE AMOUNT IMMEDIATELY.

I PLACED AN ONLINE ORDER OF Rs. 598/- THROUGH MY ICICI BANK ACCOUNT ON 15TH JANUARY, 2013 WITH BHAAP.COM FOR THE PURCHASE OF ANCHOR HOCKING GLASS SERVING / BAKING DISH AND TILL THE 08FEB2013 THERE WAS NO RESPONSE FROM BHAAP.COM WHETHER THEY RECEIVED THE AMOUNT OR NOT. THEN, I CHECKED THEIR WEBSITE AND IT WAS THEN THAT I FOUND OUT THAT MY ORDER #100003751 WAS CANCELLED. THERE WAS NO INTIMATION FROM THEIR END WHY IT WAS CANCELLED. FROM 08FEB13, I HAVE BEEN SENDING DAILY E-MAILS AND ALSO ON THEIR WEBSITE FOR THE REFUND OF MY AMOUNT. I HAVE NOT RECEIVED ANY REPLY AS YET. IT IS 37 DAYS SINCE I PLACED THE ORDER. I AM AFRAID THAT MY HARD EARNED AMOUNT OF Rs. 598/- MAY HAVE BEEN SWALLOWED BY THE COMPANY AS THERE IS NO RESPONSE FROM THEM TILL NOW. I DO NOT HAVE THEIR TELEPHONE NUMBER OR ELSE, I WOULD HAVE CALLED THEM.

I ordered a product in November'12, order-id:100003488, still waiting for shipping.
There is no customer care responce, i want to teach him a lesson..

So anybody have idea how can i file a compaint against bhaap.com in cousmer court???

Sir
We have placed an order with bhaap.com, till date we have not received the product or refund, we request you take action against such fraud & scams.The order info as given below.

Hi Dhaanyaa Anand

Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.

If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.

Your order details are given below. We hope to see you again soon!
Your Order #100002034 (placed on July 20, 2012 10:37:53 PM IST)
Billing Information: Payment Method:

Credit Card / Debit Card / Net Banking


Free Shipping - Free Shipping
Item Sku Qty Subtotal
Amazon Kindle Touch 3G + WiFi 6" eBook Reader 2197 1 ₹9, 995.00
Subtotal ₹9, 995.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹8, 884.44
Tax ₹1, 110.56
Grand Total (Incl.Tax) ₹9, 995.00


Re: Bhaap Contact Us Submission
Inbox
x


Bhaap.com Customer Service cs@bhaap.com
Sep 17

to me
Hi Dhaanyaa,

We did say that we would ship by now and unfortunately we have been unable to keep that promise for reasons out of our control. We have edged closer to having your product shipped to you and are confident it will be done by the end of the week.

Nevertheless, if you are unwilling to wait, we will offer you a full refund. Please note the refund will take 3 weeks to process by which time you would have already received your product. I do understand this has been a frustrating transaction, but it is a once off which we have made sure will not happen again.

I look forward to hearing from you soon and once again thank you for your patience.

Kind Regards,

Priya
Bhaap Customer Crew


On Sun, Sep 16, 2012 at 12:32 AM, dhaanyaa.healthcare@gmail.com <"Dhaanyaa Anand"@test.localdomain> wrote:
Dear Bhaap.com Customer Crew,

A customer has just contacted us with a query. Please reply as soon as possible.

Customer name: Dhaanyaa Anand

Email: dhaanyaa.healthcare@gmail.com

Phone: 9443597288

Subject:Bhaap Contact Us Submission

Comment:Order #100002034 (placed on July 20, 2012 10:37:53 PM IST) kindly upadate the satus of my order as i have requested many email, no response, i as i was was promised te order will be shipped in 19 days (now it is three months gone). if not we will escalate this issue as needed. Dr Anand






Dhaanyaa healthcare dhaanyaa.healthcare@gmail.com
Sep 26

to Bhaap.com
dear priya

Thank you for for reply, (viz.Order #100002034 (placed on July 20, 2012 10:37:53 PM IST).As i am getting pressure from my boss, please give a time frame, so i that i can make over, or kindly refund the amount.


Regards
DR Aj

Sir
We have placed an order with bhaap.com, till date we have not received the product or refund, we request you take action against such fraud & scams.The order info as given below.

Hi Dhaanyaa Anand

Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.

If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.

Your order details are given below. We hope to see you again soon!
Your Order #100002034 (placed on July 20, 2012 10:37:53 PM IST)
Billing Information: Payment Method:

Credit Card / Debit Card / Net Banking


Free Shipping - Free Shipping
Item Sku Qty Subtotal
Amazon Kindle Touch 3G + WiFi 6" eBook Reader 2197 1 ₹9, 995.00
Subtotal ₹9, 995.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹8, 884.44
Tax ₹1, 110.56
Grand Total (Incl.Tax) ₹9, 995.00


Re: Bhaap Contact Us Submission
Inbox
x


Bhaap.com Customer Service cs@bhaap.com
Sep 17

to me
Hi Dhaanyaa,

We did say that we would ship by now and unfortunately we have been unable to keep that promise for reasons out of our control. We have edged closer to having your product shipped to you and are confident it will be done by the end of the week.

Nevertheless, if you are unwilling to wait, we will offer you a full refund. Please note the refund will take 3 weeks to process by which time you would have already received your product. I do understand this has been a frustrating transaction, but it is a once off which we have made sure will not happen again.

I look forward to hearing from you soon and once again thank you for your patience.

Kind Regards,

Priya
Bhaap Customer Crew


On Sun, Sep 16, 2012 at 12:32 AM, dhaanyaa.healthcare@gmail.com <"Dhaanyaa Anand"@test.localdomain> wrote:
Dear Bhaap.com Customer Crew,

A customer has just contacted us with a query. Please reply as soon as possible.

Customer name: Dhaanyaa Anand

Email: dhaanyaa.healthcare@gmail.com

Phone: 9443597288

Subject:Bhaap Contact Us Submission

Comment:Order #100002034 (placed on July 20, 2012 10:37:53 PM IST) kindly upadate the satus of my order as i have requested many email, no response, i as i was was promised te order will be shipped in 19 days (now it is three months gone). if not we will escalate this issue as needed. Dr Anand






Dhaanyaa healthcare dhaanyaa.healthcare@gmail.com
Sep 26

to Bhaap.com
dear priya

Thank you for for reply, (viz.Order #100002034 (placed on July 20, 2012 10:37:53 PM IST).As i am getting pressure from my boss, please give a time frame, so i that i can make over, or kindly refund the amount.


Regards
DR Aj

Made an online order for LG bluetooth headst with Bhaap.com on 3rd October 2012, subsequently sent 3 complaint/query mails to bhaap.com and received reply from cs@bhaap.com stating ticket numbers 1128, 1215 and 1339 that i will be contacted in 24 hrs and issue resolved. Till date nothing has happened, no contact, no product but have collected Payment of Rs.1995/- upfront.

I placed an Order at Bhaap.com on July 9, 2012 and got the Following Confirmation from Bhaap.com :
"Hi SIVA KUMAR KS
Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.
If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.
Your order details are given below. We hope to see you again soon!
Your Order #100001751 (placed on July 9, 2012 5:33:01 PM IST)
Billing Information: Payment Method:
SIVA KUMAR KS
PERSONAL
T: 9885301645 Free Shipping - Free Shipping
Item Sku Qty Subtotal
Targus Laptop Accessory Kit with Neoprene Slipcase, Mini USB Mouse & 4-Port USB Hub 2187 1 ₹799.00
Subtotal ₹799.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹710.22
Tax ₹88.78
Grand Total (Incl.Tax) ₹799.00"
On September 21st, I Received a Mail from their Customer Care Executive as follows :
"Hi Siva
Thank you for your understanding. If your product has not been shipped by October 1, we will refund your money.
I hope that helps.
Best Regards
Seema K
Bhaap.com Customer Crew"
But as on Today i.e. 6th October 2012, Neither I have received the PRODUCT nor the REFUND. WILL ANYONE HELP ME TO GET BACK MY AMOUNT & TAKE ACTION AGAINST SUCH FRAUDULENT COMPANIES.

I placed an Order at Bhaap.com on July 9, 2012 and got the Following Confirmation from Bhaap.com :
"Hi SIVA KUMAR KS
Thank you for shopping at Bhaap.com. We will send you a shipment confirmation email as soon as your purchases have left Bhaap HQ. Once you receive the shipment confirmation email, you can track the status of your order by logging into your account.
If you have any questions about your order, please visit our Frequently Asked Questions page. If you still cannot find the answer to your question don't hesitate to contact us.
Your order details are given below. We hope to see you again soon!
Your Order #100001751 (placed on July 9, 2012 5:33:01 PM IST)
Billing Information: Payment Method:
SIVA KUMAR KS
PERSONAL
T: 9885301645 Free Shipping - Free Shipping
Item Sku Qty Subtotal
Targus Laptop Accessory Kit with Neoprene Slipcase, Mini USB Mouse & 4-Port USB Hub 2187 1 ₹799.00
Subtotal ₹799.00
Shipping & Handling ₹0.00
Grand Total (Excl.Tax) ₹710.22
Tax ₹88.78
Grand Total (Incl.Tax) ₹799.00"
On September 21st, I Received a Mail from their Customer Care Executive as follows :
"Hi Siva
Thank you for your understanding. If your product has not been shipped by October 1, we will refund your money.
I hope that helps.
Best Regards
Seema K
Bhaap.com Customer Crew"
But as on Today i.e. 6th October 2012, Neither I have received the PRODUCT nor the REFUND. WILL ANYONE HELP ME TO GET BACK MY AMOUNT & TAKE ACTION AGAINST SUCH FRAUDULENT COMPANIES.

can you please give me their bank account number to find out their details ( on this domain only) . we can actually make complaint to the visa and master for tracking their whereabouts .

can you please give me their bank account number to find out their details ( on this domain only) . we can actually make complaint to the visa and master for tracking their whereabouts .