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Consumer complaints and reviews about BMTC

Rakesh 999999999
May 2, 2016

Rude conductor

Hi Team,
Today I had a bad experience with one of the BMTC G3 conductor. I had to travel from Ecity to Adugodi. Gave 101 rupees to conductor helping out with change , he stared shouting and abusing for not getting the change. I travel on the same route every day and provide the change when I have it. How will I get the change everyday. I agree if it was small change than its difficult. I also told him to give change later as there is a long way to go. Then he told told to get down and pushed me. Again he had change with him.


Rude conductor

May 2, 2016

lost bus pass with ID card

lost bus pass with id card

I Roopa S G lost my current month (May 2016 )bus pass with id card on saturday 30.04.2016 while travelling from nagarabhavi 2nd stage to sunkadakatte. If you found please contact 9008107400 please.

May 2, 2016

lost bus pass with ID card

I Roopa S G lost my current month (May 2016 )bus pass with id card on saturday 30.04.2016 whike travelling from nagarabhavi 2nd stage to sunkadakatte. If you found please contact 908107400 please.

Apr 24, 2016

Rash driving and hitting public

The bus driver while parking the bus at neelsandra busstand just hit my brother who was getting down from bike. He did not even sound the horn nor even applied brake. The public supported us but the conductor started abusing me and my brother. The conductor went and complaint the police. Police came and slapped me telling not to play with government employees. I believed that police is to support public.
Deeba Anitharaj I.
Apr 12, 2016

Rude Conductor

On 12th April 2016 around 6.45 pm, I have boarded into KA 57 - 1468 from Ecospace. I have voluntarily showed my Bus pass and my BMTC ID as usual. The bus conductor (RAJENDRA) took both my bus pass and my BMTC ID and kept in his pocket. When I asked him the reason, he did not tell me anything and he was not even listening to me. I have been using the BMTC ID for the last 1 and 1/2 years and I am sure that it is not expired too. I literally begged him asking for reason, but he did not give me the reason.
Besides 2 girls in the same bus told me that he did not give them the ticket too.

I have complained to the nearest (AGARA ) depot but they said that I should go to Depot - 39 (Hosakote) to complain about the conductor. Since I am staying very far, I could not go there and make a complaint.Please look into it.

What if any other poor girl in my position would do when she is not having enough money for travel?
Anum Shafeeq
Apr 12, 2016

No bus on time


This complaint is about the bus from Chikkabanawara to KR Puram railway station which is suppose to board at 7am everyday is not available from 7th April 2016, there are many passengers dependent on this bus, not sure the reason for this bus not be be at this time.
Apr 6, 2016

Rash driving


I would like to raise a complaint against bus driver on the route Bus No. 364G KA-51-F-1503 for rash driving. The date of journey is 7th April 2016 8.30am.
The driver was overspeeding and wasn't paying heed to traffic signals. He was in a hurry such that he was driving on the wrong side of the road and the vehicles coming from the other side were totally taken aback.
This phenomenon is quite common on the streets of Bangalore with commuters accustomed to such poor road skills displayed by BMTC drivers.
It's time such drivers be penalised by confiscating their driving license.
Apr 5, 2016

Busses not stopping at Pallavi theatre stop

Busses will not stop in Pallavi theatre bus stop in evening time Especially around 6 to 8. I agree if the bus is over crowded the bus may not stop but even if the bus in not full we are not able to board the bus at the bus stop. Please make sure that all the bmtc busses moving towards Majestic will stop in bus stop only.
If you dont want to stop the busses at respective bus stop then what is the necessary of bus stops in Cities.
If u dont want public to board your bus, then why is BMTC required??????
Mar 24, 2016

Stubborn BMTC conductors

Today I am writing here to complaint against Bus conductor and driver of route No 342F. (Bus Number 1667). on 24th March, at around 5:30 on Chris College bus stop, where I faced issue. There was some traffic on that road and bus was standing just 100 meter distance from Bus stand. Driver opened the bus door and started asking passengers to get down there only. By seeing this, I ran towards bus, I tried to get into the bus but bus conductor did not allow me to get into the bus. I requested him but then also he was standing on the door of bus and asked driver to close the door. When traffic moved from this road, bus moved without stopping on Chris college bus stand. I really didn't understand that if conductor asked passengers get down without bus stop then why the hell he has allowed me to get in.
And this is just 1 incident, that kind of many issues Bangalore people are facing because of BMTC conductors and drivers.
Sometimes, driver is not stopping on IBLURU (Sarjapur Junction) bus stand and directly moving towards signal of Sarjapur. In fast moving traffic, they ask passengers to get out of bus. I have seen many times, how risky it is there to cross road. If some accident will happen who will be responsible for that?

Conductors are so rude and simply shouts on passengers for asking basic route details.I think, BMTC has not provided any training to conductors for their duties. Also I feel there is no checks by BMTC to find if passengers are getting BMTC services properly or not. Driver and Conductor are behaving like they are running their own bus and that too free of cost passengers are travelling. BMTC must remind them that they are Government servant and cannot behave like that.

If this kind of issues has not been addressed and BMTC conductors keep on behaving same way then definitely in future, passengers also will not remain quite. In this case, it may create more problems of everyone.
So kindly check on this issue and do the needful asap.

Hoping for positive response.
Rohini krishnan
Mar 20, 2016

Buses from peenya to shivajinagar is very less

Buses from peenya to shivajinagar is very less.

Kindly do the need full .k
Pradip Jasu
Mar 18, 2016

Heavy crowd at bus depo, bus stand makes people helpless to board into the bus

Please make a syatem in the bus stand, bus depo to board into the buses. Here evertime people rushes to enter the bus as a result person like me and many other passengers can not board into the bus. We stand for long time to get a place to seat or stand comfortabily into the bus. But due to heavy crowd everytime people like me can not get into the bus because whenever bus comes all people start running blocking the bus gate. Even if due to rush people get fall down and get hurt.

Bangalore police must introduce a system where for each route each bus there must be a queue. All people should follow first come first serve basis.

Personally i found this problem in shivaginagar bus stand, brigade road bus stand, madiwala etc etc. I am from kolkata. And in city like kolkata also have this system to stand in a queue to board in any public transport. Requesting you to implement something here in bangalore as well else in future people will hate to use public transport and start using private transport which will again cause more traffic jam.

Please look into this matter on high priority basis.
uma Vinod
Mar 17, 2016

Rude conductor

ಮಾನ್ಯ ರೇ,
ನಾನು ಜಂಬುಸವಾರಿ ದಿನ್ನೆಯಿಂದ ಕೆ.ಹೆಚ್.ರಸ್ತೆ ಶಾಂತಿನಗರ ಇಲ್ಲಿಗೆ ನಿತ್ಯ ಪ್ರಯಾಣಿಕಳು. ಇಲ್ಲಿಂದ ಶಿವಾಜಿನಗರಕ್ಕೆ ಸಾಕಷ್ಟು ಬಸ್ಸುಗಳಿದ್ದು ಬೆಳಿಗ್ಗೆ 9.30 ನಂತರ ಹೊರಡುವ ಕೆಲವು ಬಸ್ಸುಗಳಿಗೆ ವೇಳೆಯ ಮಿತಿ ಇರುವುದಿಲ್ಲ ಉದಾಹರಣೆ: ದಿನಾಂಕ:18.3.2016 ರಂದು ಬೆಳಗ್ಗೆ ಸುಮಾರು 9.35ಕ್ಕೆ ಬಸ್ ನಿಲ್ದಾಣಕ್ಕೆ ಬಂದಾಗ K6 ಡಿಪೋ ನಂ.34 bus No.KA-57 F-660 ನಿಲ್ದಾಣದಲ್ಲಿ ನಿಂತಿತ್ತು.ನಾನು ಅದರಲ್ಲಿ ಕುಳಿತಾಗ ನಮ್ಮ ಮುಂದೆಯೇ 3 ಬಸ್ಸುಗಳು ಜಯ ನಗರದ ಕಡೆಗೆ ಹೊರಟರೂ ನಮ್ಮ ಬಸ್ ಹೊರಡಲಿಲ್ಲ.ಸರಿ ನಾವೂ ತಾಳ್ಮೆ ಯಿಂದ ಕುಳಿತು ಇದ್ದವು. ತದನಂತರ ಬಂದ ನಿರ್ವಾಹಕ ಆರಾಮವಾಗಿ ಕುಳಿತಾಗ ಚಾಲಕ ನೀನು ಬೇಗ ಬಂದಿದ್ದಾರೆ ನಾವು ಆಗಲೇ ಹೊರಡಬಹುದಿತ್ತು ಎಂಬುದಾಗಿ ಅವರವರಲ್ಲೇ ಮಾತನಾಡಿಕೊಳ್ಳುತ್ತಿದ್ದರು. ಅ ಸಮಯದಲ್ಲೇ ಮತ್ತೊಂದು ಜಯನಗರದೆಡೆಗೆ ಹೋಗುವ ಬಸ್ ಬಂದಿತು, ಆಗ ಚಾಲಕರು ನಮ್ಮೆಡೆಗೆ ತಿರುಗಿ ಅ ಬಸ್ ಗೆ ಹೋಗಿ ಎಂದು ತಿಳಿಸಿದರು. ಇದರಿಂದ ಬೇಸರಗೊಂಡ ನಾವು ಜಯನಗರದ ಬಸ್ಸಿಗೆ ಹೋಗುವ ಹಾಗಿದ್ದರೆ ಆಗಲೇ ಹೋಗುತ್ತಿದ್ದೆವು ಇದೇ ಬಸ್ಸಿಗೆ ಯಾಕೆ ಕಾಯುತ್ತಿದ್ದೆವು..ಈಗಾಗಲೇ 4 ಬಸ್ಸು ಹೋಗಿ ಆಗಿದೆ ನೀವ್ಯಾಕೆ ಹೊರಟಿಲ್ಲ ಎಂದಿದ್ದಕ್ಕೆ ನಿರ್ವಾಹಕಿಯು ಜೋರಾಗಿ ಕೂಗಾಡುತ್ತಾ ನಾವೇನು ತಿಂಡಿ ತಿನ್ನೋದು ಬೇಡವಾ.,,ನಿಮ್ನದಾದರೇ ಅಯಿತಾ ಎಂದು ಕೂಗಾಡತೊಡಗಿದರು. ಮತ್ತೆ ಇದು 10 ಘಂಟೆಯ ಬಸ್ಸು ನಾವು ಆಗಲೇ ಹೊರಡೋದು ಎಂದಳು. ಅದಕ್ಕೆ ನಾವು 10 ಘಂಟೆಗೆ ಹೊರಡುವ ಬಸ್ಸನ್ನು stand ಲ್ಲಿ ಏಕೆ ನಿಲ್ಲಿಸುತ್ತೀರಿ ಎಂದು ಕೇಳಿದರೆ ಏನೂ ಮಾತನಾಡದೇ ನಾವು ಹೊರಡೋದೇ 10 ಘಂಟೆಗೆ ಎಂದು ಬೇಜವಾಬ್ದಾರಿಯಿಂದ ಉತ್ತರಿಸಿರುತ್ತಾರೆ.ತದನಂತರ ನಾವು ಬಸ್ಸಿನಿಂದ ಇಳಿದ ಕೂಡಲೇ 9.45 ಆಗಿದ್ದರೂ ಸಹ ಬಸ್ಸನ್ನು ಹೊರಡಿಸಿದ್ದು...ನಾವು ಬೇರೆ ದಾರಿಗಾಣದೆ ಓಡೋಡಿ ಬಂದು ಇದೇ ಬಸ್ಸನ್ನು ಹತ್ತಿಕೊಂಡೆವು...ಇವೆಲ್ಲದರಿಂದ ಬೇಸರಗೊಂಡ ನಾವು ಡಿಪೋಗೆ ದೂರು ನೀಡುತ್ತೇವೆಂದು ಹೇಳಿದ ಕೂಡಲೇ ನಿರ್ವಾಹಕಿಯು ಜೋರು ದನಿಯಲ್ಲಿ ಎಲ್ಲರ ಬಳಿಯೂ ವ್ಯೆಂಗವಾಗಿ ದೂರು ಕೊಡುತ್ತಾರಂತೆ ದೂರು...ಕೊಡಲಿ ನಮಗೇನು...ನಾವೇನು ತಿಂಡಿ ತಿನ್ನೋದು ಬೇಡವಾ ಎಂದು ಕಿರುಚಾಡುತ್ತಲೇ ಇದ್ದಳು. ಬಸ್ಸಿನಲ್ಲಿದ್ದವರೆಲ್ಲಾ ಸಾಕು ಮಾಡಮ್ಮ ನಿನ್ನ ಮಾತು ಎಂದರೂ ನಿಲ್ಲಿಸದೇ ಬಡಬಡಿಸುತ್ತಲೇ ಇದ್ದಳು. ಇದರಿಂದ ಬೇಸರಗೊಂಡ ನಾನು ಈ ವಿಷಯವನ್ನು ತಮ್ಮ ಗಮನಕ್ಕೆ ತರಬಯಸುತ್ತಿದ್ದೇನೆ.
Mar 1, 2016

Not issuing Tickets

On 28th Feb, I and my friend boarded BMTC bus from Hope Farm for Hoskote. The driver somehow managed to keep the middle door closed and asked everyone to get in from the front door. What actually he did, he stopped everyone at the entrance and asked for the money there itself and then allowed them to move inside the bus. Ticket was not issued. Conductor was sitting quietly at one corner as if he is the passenger. When we reached Hoskote, we asked for the ticket. He denied. Then we asked for his driver ID card. Then in a very cruel way he asked us to get down. We noted the bus number and started looking for the conductor. The conductor was not found afterwards.
Bus number : KA-01 FA-1059
lakshmi PR
Feb 25, 2016

Less frequency of Buses to Ramamurthynagar

People are struggling hard to reach ramamurthynagar due less frequency buses and travellers have to wait for 1hour for 1 bus if this is the situation inside the bangalore city then what is the status of outside the city its a request from all travellers to increase the frequency of buses to ramamurthynagar as early as possible old age, pregnant womens and childrens also travel inthat route so everyone are facing huge trouble due to nonavailability of buses
Feb 21, 2016

Conductor not giving tickets even after taking money


This is to bring to your notice that bus conductor of bus no KA-01-F 9404 does not issue tickets to passengers even after taking money.
Today on 21st of February 2016, at 4.25PM, me and my friend boarded the bus from SILK BOARD to UDUPI GARDEN. We gave 10 rupees and asked for 2 tickets. To which he replied he will give later. When bus reached UDUPI GARDEN, the signal went red. So i asked him for tickets before getting down the bus. He clearly denied. I asked him 3-4 times, to which he shook his head in a NO and signaled me to get down the bus.
So, I got down and noted the bus number. But now also, he did not give me the ticket, instead he laughed at me and said that "go ahead and note down the number, it wont affect me anyways."
Even after that I went back to me and sternly told him to give tickets. He forcefully handed over 2 rupees in my hand and pushed me.
At that time, signal went green and so i had to back off. I felt very helpless as all people were silently watching me but no one stood up for this.

Sir, please do something. If this continues to happen, youth of india will surely start loosing hope. Corruption at such small levels will produce wrong image of India.

Thanking in hope
Feb 15, 2016

not giving stop in bus stops


My name asha . i gave 1 complaint on 14.02.16. docket No : MBTCC 10151277.

i want to know the result


Feb 14, 2016

High Fare rates

The BMTC bus Rate fare is overly high.A normal person cannot afford to give too much just on public transport.Even daily passes are high costing around Rs65 and monthly pass rates increased to Rs825.I don't understand why Government wants to make money from public transport.
Abhishek Acharya
Feb 9, 2016

Rude Behavior of the Bus Conductor

I was Travelling in Bus KA01F4607 and boarded the bus from Sarjapur Junction. The Bus had a seat available at the last corner so I went to avail the seat. The conductor came and began to collect ticket fair, by the time it was my turn she did not realize and went back, and did hear to my numerous calls. And after that she did not come to the upper sitting area till Marathahalli, when I gestured her with 100 rupees note to come and collect the ticket fare. She asked me where did I board the bus from and I said Sarjapur, then she started screaming in local language which I did not even understand. The fair from Sarjapur to Vyedehi Hospital is 60 but she did not give me any change, instead she gave me two tickets of 50 each. This absolutely nonsense and should be taken care of, because its bad behavior and incompetency of the conductor to collect the pass fee on time (I would have easily lied and said that I boarded the from Marathahalli instead of Sarjapur, but I did not because I believe in honesty).

Rude Behavior of the Bus Conductor

Jan 25, 2016

Lost lunch bag in BMTC Volvo bud

I lost my lunch bag ( colour blue and white check ) with steel set lunch box inside in BMTC Volvo bus on 25/01/2016. Bus number is KA01FA1552. I boarded the bus from ITPL and go down at BEML layout around 9: 45 pm. Bus started from ITPL around 9:30 pm.

Ticket screenshot has been attached.

Please contact me @ 7829418944
Please help

Thank you

Lost lunch bag in BMTC Volvo bud

Jan 17, 2016

Ilogical Implication of Fine

I boarded Bus 335P on 18th Jan 2016 at 10.40 a.m. As usual the bus was heavily crowded, i managed to stand in one corner. The Conductor was in the other side of the Bus and I was waiting for him to come so that I can take the Ticket. Maximum crowd got down in the next stop and i took a seat. The Conductor was still in the back side of the Bus, suddenly a Lady ticket checker boarded the Bus and started checking tickets of every passengers. She came to me, i told i boarded the Bus just one stop back and was waiting for the Conductor to come this side as it was not possible for me to go back in such a crowded condition. The lady started speaking in local language and told me to give Fine. I tried to explain her again in English that i was in no fault as i was waiting for the Conductor to come this side while carrying the rupee note in my hand from beginning, moreover its duty of the conductor, and i boarded just one stop back. The Lady was no way listening and both the Conductor and that Lady started speaking in Local language. As i am new in Blore and not a localite, they were taking advantage of that and i paid Rs 170 and asked for a receipt for the same.
I want to escalate this issue as people are not aware of their Job and try and harass the people for no reason. The fine charged to me was totally illogical as i was not in a faulty position. Its never possible for the passengers to go to the Conductor and take Ticket in such a crowded condition, job of Conductor is to do that, if anyone was liable for Fine then it was the Conductor and not me. But the Lady official was not ready to listen a word. This malpractice need to be stopped
Kalaivani S
Jan 5, 2016

Complaint against a bus driver

Complaing about the bus driver BMTC bus number KA-01 FA: 0763. Happened in ESI

signal just before Brigade Metropolis.

It happened today 06 Jan 2016, The Bus driver of BMTC bus number KA-01 FA: 0763

was rashly driving in the traffic at 9.50 AM. I do not know his name, please give

the name board for them. while going to office we were moving in Car, we were

before him, when he was over taking and the guy was not listening to the sides of

the vehicle he was driving. Our car got damaged with due his assault. Who will pay

for that? I am very much worried the behavior he had when I was enquiring. Let him

know how to drive the bus and then he can be placed as driver. He was not

realizing what he had done wrong. After We stopped he was not even slightly moving

vehicle for not to touch us. There is a damage in our car. He is the worst driver

I have ever seen. I had my 2yrs child sitting on the car, we were shouting. He

hasn't stopped the bus. Non sence and worst behavior, I would like to see some

actions against it.

your's faithfully
Kalaivani (Public)
Jan 1, 2016

lost bus pass and identity card

I lost my purse ( small black bag with 2 zips)containing my BMTC bus identity card along with my monthly pass for Jan 2016 while travelling in BMTC pass from hebbal to Maharani college. The bus was a market bus via vidhan soudha which reached maharani stop by around 10am on 2-1-2016. The purse also contained my pensioner ID ( Govt. of India) , election ID etc. If that purse is not stolen and happened to fall down in bus, I request if the driver or conductor or any one el;se has got it may return to me - Remadevi

EMPRI phone no 080 26490746
Dec 27, 2015

Miss behavior of Conductor

Bus No: KA 57 F 87
Bus Route: 129 From Vijayanagar to Shivajinagar

I boarded bus at Vijayanagar at 9.43, bus was full rush. In that conductor came front and going back to end of the bus. In that he was touching all ladies in the bus. Initially we thought it because of bus overloaded he is not having space. When bus reached Magadi road, Conductor stood in middle of the way. He was taking ladies support to start. I f any humps and all.... he was falling on ladies. When bus reached K.R circle. still he is standing in the middle even though he is having enough space to stand in the corner. He was starting girls very badly.

Please take action on that conductor.

Or else I will raise complaint at Police station, I need response for this Complaint
Dec 18, 2015

Conductor used abusive , racist and sexually explicit gesture


I was walking on the sides of the road at around 1.20pm near madivala ayyapa temple road Bmtc bus KA 57 F 478 came from behind a hit me the bus didn't even horn to alert that it's coming from behind. When questioned about it, the conductor of the bus became very aggressive and started abusing used racist comment like you are not from Bangalore and many such comments in Kannada . The most painful event was when he raised his hand to hit and used sexual explicit gesture in full view of public its very difficult for a girl to take it . How can a man use such gestures to a girl that too a public servant I am very hurt mentally for getting Insulted in public for no reason because the bus hit me.
Dec 16, 2015

behaviour of conductor and driver

The bus number is ka-01f-4569 as on 17/12/2015 timing is around 7:50 route from hebbala to silkboard driver is not giving stops allocated by govt I.e 80feet road it is very difficult to travel from one stop to other the conductor behaviour towards women is very bad he always shout at ladies the driver is not giving full stop like wise before we could get out of the bus the bus moves on which leads to minor accidents so before any one would lost there life kindly take a strict action

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