Log inRegister
Submit Complaint



Consumer complaints and reviews about BMTC

Oct 23, 2014

Looting public

BMTC (BANGALORE city bus) are looting the public with high bus fares and toll fares. I being an IT employee feel their fares difficult to afford then think about other people from lower class, will they be able to afford? Their calculation of fares are so illogical that some places just 1 km of bus travel will cost 12Rs. In the name of toll charges its a maha loot. They are not concerned about people but just worried about money collection.

Requests made with 100s of peoples signatures are just piece of paper to them and they do not entertain such public interactions. They do not have a proper complaint board from which we get proper responses.

Many routes just have Volvo buses leaving public no choice but to pay 100Rs for 10 kms. A depot manager denied arranging an ordinary bus in a route when hundreds of people requested because it affects their profit. Again no place for peoples problem. Trust me , for the wonderful weather conditions of Bangalore nobody wants so many Volvo buses running around.

Due to this many find car travel cheaper and commute by personal vehicle and causing traffic.

And what to tell about the staff behavior(drivers and conductors). The words they use to abuse even after paying "Corporate rates" cannot even be put up here.

I just want to meet the logic head behind all this BMTC planning.
On behalf of a female friend
Oct 21, 2014

Forced to pay fine for no mistake of mine

Today (21st October 2014) morning at around 9.10 AM, I got into a bus 324C at Marathahalli. I was sitting in the front waiting for the conductor to come from back. I had to go to Richmond Circle, which was at least 1 hr - 1hr30 min travel. Just within minutes after I got into the bus, a checking inspector came. She came and asked for tickets. I reasoned with her that I just got in a stop before and was still waiting for the tickets to be issued with 20Rs in my hand. She started arguing that it was not her fault and I was travelling without ticket and need to pay fine.

The conductor who knew that it was not my mistake also did not come forward. I tried my best not to pay fine for a mistake I did not commit. But the checking inspector was screaming at me like it was my fault. I was totally embarassed, I did not know Kannada and they did not know much English. It was getting very difficult to reason out with them and so gave in to the unfairness. I decided to pay 230Rs as fine to avoid me getting into any further problems. In the fine receipt also, she did not mention my boarding point. She just wrote some other boarding point in Kannada, which I did not understand. When I told her that, she refused to change that as well.

I have been a victim today, paying fine for the mistake I did not commit. It is not about the money, but about the plain unfairness. About forcing an innocent and honest person to accept that she is wrong when she is not. I am usually proud of our country, but when such unfairness happen, I lose a little bit of faith on fairness our country can provide.

The bus Route is 324 C. The bus number is KA 01 FA 1084. The checking inspector name is Suma. I am attaching the Fine receipt along with this complaint. If there is even a little bit of fairness left in the country, let it refund me the fine that I did not deserve to pay along with a simple apology for the embarassment that I did not deserve to go through.

A female IT professional yearning for Justice
+91 9962555497.

Forced to pay fine for no mistake of mine

Oct 15, 2014

BMTC driver and conductor Cheating passengers

I got into this bus number 500CA at Big bazar ITPL bus stop and asked conductor for a ticket till Kamakhya. As i knew some of these 500C series buses wont go till Kamakhya and will end the trip near Banashankari itself, i specifically asked the Conductor and he confirmed this bus makes it till Kamakhya and He charged me 95 rupees for the same. Surprisngly after reaching Banashankari, he asked every one to get down as thats the last stop. 6 people including me questioned why the far was collected till Kamakya but there is blunt reply that everyone should get down. I got irritated and took the picture of Bus registration number it is KA 01-F-9091.
Surprisingly i saw one more 500CA bus following this one and i got into that bus after conductor confirmed they are heading to Kamakhya. I went all the way to Kamakhya depot to complain. As it was already 9:45pm the depo manager left the office. One more incharge by name Madhu took all details from me patiently and to my dismay started asking for apology. He said he will ensure it wont be repeated again. I didnt buy that and asked for Depo manager details - he asked me to show up tomorrow morning by 8am.
I dont understand how can they simply skip the stops and force passengers to get down wherever they feel like, that too after collecting the fare too.
Oct 13, 2014

Rash Driving


Today when I was in Driving near Whitefield, I saw 2 BMTC bus were driven with heavy competition and worst rash driving. I have given the numbers of the buses, please take an action. Both are Hosakote Buses.

Oct 2, 2014

Misconduct of Conductor

I have boarded bus from Doddkasandra to bnshankari, conductor asked me to pay Rs.14 , i paid 20, he did not gove to ticket nor the change when i asked he said not to bargain and went off. Wen i asked again he asked to give the ticket which he did not give and shouted and abused in kannada. Please take action against this, they were acting like roudies.12:00PM approx bus picked me up from Doddkasandra bus stop, KA 57F 175.
Sep 18, 2014

Conductor Bad Behaviour

I want to bring to your notice the vulgar and sickening behavior of a bus conductor of BMTC(KA-01-FA-9442 Tinfactory- Silkboard 18th,sep,2014). Today, while travelling to my office by a BMTC bus, the bus got struck in a huge traffic jam leading to the traffic signal in front of my office. I then, decided to get down from the immobile bus and walk to my office. Therefore, I requested the conductor to open the door and allow me to get down from the immobile bus. The conductor refused to open the door, and instead, launched into a volley of vulgar words. He went on with his extremely humiliating and offensive behavior for a long time before opening the door. He was thoroughly abusive, loud and disrespectful. I am girl and an honest customer of BMTC, still I was made to hear a stream of abuses just for requesting the door to be opened when the bus was absolutely still and stuck in a traffic jam.
I also want to draw your attention to the behavior of the driver. I travel by the bus almost on a daily basis, and I have very often seen the driver abuse other passengers. He does not stop the bus at designated stops, rides rashly while changing lane and over-speeding according to his whims.

I request you ensure that the conductor and driver are administratively punished for their offensive and bullying manners, and that their behavior does not get repeated in the future. The experience has been thoroughly depressing and distressing, and I hope that you take appropriate steps to protect your customers and also the image of Bangalore from such abusive and brazen employees.
Sep 4, 2014


On 2/9/14 I got into a bus heading bommanahalli from majestic.I saw that though there were many ladies standing in the bus(including me), two of the ladies seats were occupied by police constables and kindly asked them to follow the rules by letting us sit, but to my horror what followed next was series verbal abuse directed towards me.It all started with those constables yelling at me that they wont be following any rules and me being a girl had to be docile and submissive and I shouldnt be questioning the authority,also they told me that they do social service and i'm being inhuman for not letting them sit to which i replied that its their duty to serve people and they aren't doing it for free,if they were really serving people they wouldn't have occupied ladies seat, and they are the ones who are supposed to uphold the law instead they are just crushing it under their feet. They also told me that they are not at all scared of any kinds of complaints against them and threatened to hit me if i back answered them, which was really barbaric.I was totally frustrated, deeply hurt and overwheled with anger because of their behaviour and it was so annoying to see that the conductor was just a dumb spectator of all these happenings.
Its my sincere request to the higher authority to take neccessary actions and steps to prevent the violation of rules. It will also be more helpful and kind of you if you made it even more clear that ladies' seats are meant only for ladies and not for gents, no matter whether they are police or just a layman(not to mention, rule is a rule even for a fool). And I ALSO HAVE A PHOTO OF IT INCASE YOU NEED A PROOF.I hope that u'll be taking necessary actions
ramya Raj
Aug 27, 2014

rude behaviour of bmtc conductors drivers

Hi tv9 team !!
I believe you can read and lessen the problem as possible respectively !!
I'm a girl who is travelling in bus for my studies and job from past 5 years in the same route !
I find very very difficult to do so .... not with the bus but with the cheap behaviours of many drivers and conductors .. They ll not give respect to anyone ! I agree that poor people ll travel too . But that doesn't mean that they should treat them cheaply . Speaking in a singular words like we are travelling for free . "Hogu .. eekade baa. .. mundhe saaibeda. . Lofer baro and all ...." .. scolding very aged man for not giving change . Please kindly take at least small action . I hope you understand. Everyone can understand if they think them self in that situation.
Aug 21, 2014

Increase frequency of the k-4

Respected Madam/Sir,

Please increase the k-4 bus frequency, as many people are travelling in this root, its creating problem
Root(chandralayout to C.V RamanNagar)

Aug 21, 2014

Rash Driving

Today 21/8/2014 at 10:20 AM near christ college koramangala i was travelling in my bike. A bus driver driving the bus number
KA 01 FA 1664 was very rash and was about to run on my legs. When asked why he is trying to squeeze when there is no place, he said this is what he does and he dont care.It was a matter of centimeter gap from his tyres and my feet.
I request humbly to educate these drivers of BMTC Bus on human live and how precious it is.
His behaviour was so cocky that he felt no system can touch him as he is a government employe
This is a serious shame on him and on our administration if no action is taken against him.
Aug 13, 2014

Rude behaviour of lady conductor and driver

I want to complain for the bus KA-01 F- 4395. I have forgotten the route number.

I boarded the bus from Gottigere to Meenakshi Mall today at 9.20 am. The ticket costs Rs 6. So I forwarded Rs 10. But the lady conductor rejected to give me ticket by giving the plea that she did not have Rs 4 change and forced me to get down at the middle of the road. I fell down in the bus due to sudden break the driver pressed to ask me to get down.

The behaviour of lady conductor and driver was too bad and they were laughing at me talking absurd in Kannada as I was talking to them in Hindi

My question is that BMTC bus conductors dont have even Rs 4 change to give?? OR they are in a habit to harass NON KANNADA people in the middle of the road?

I want strict action to be taken against the conductor and driver.
Aug 12, 2014

Rude conductors

Rude conductors, a shame for BMTC :

While taking the ticket from singsandra to Huskur Gate i asked the fare he Conductor didn't open his mouth so i gave Rs 20 i.e Rs 10 TWO Notes.The conductor took Rs 10 and another note he didn't collect as it was in my hand i took the hand back as he was started removing the tickets.Then all of sudden he shouted give that Rs 10 also in very rude way and told some bad word. I replied you are not aware of the fare why are you shouting first tell the fare so that i can give you the correct amount.

Then so many conversations happened and he kicked by his foot when i was sitting i the bus. As i told you don't have proper manners to talk.

Route No: Towards Ankle
Bus No : KA-01 F-9431
Date : August 12, 2014
Time : 8:15 PM
Stop Name: Singsandra to Huskur Gate

Kindly take the action on the concerned staffs how was on duty in that particular time.
Else this will be taken forward to the police control room.

Aug 12, 2014

not given change

Hello sir,

today 12/8/14 travelled in big 10 green bus G4 which comes from meenakshi temple via john son market to Brigade road.

i got in bus in toll gate bustop the ticket cost 6 rs.Have given him 11Rs. so that we would give back 4 rs change back.

But that conductor taken money but not given the ticket back.after sometime requested for ticket he didnt given later i pressurised then he gave 6Rs ticket but refused to give change back.when i asked him change he said he give after two days.

later he scratched something on ticket when my stop came near St.Patricks he didn't given the change rather he was giving to other communters change.

i hate this kind of third writer behaviour from the Conductor.I'd would kindly request you to take action on this.This G4 is reached Brigade road at 9.30 a.m.

Even 1 rupee also matters how can i give up my 4 Rs. and more over his behaviour was so rude towards me.

sir may be silly for 4 Rs, change but the way he behaved was so rude for refusing and speaking so funny with me as degrading me.

kindly please look into this matter and do the needful.
Aug 11, 2014

Rude Bus Conductor

Vehicle Number : KA-01-F3543

I am Senior Citizen boarded the above bus at BMTC Bus Station at 4;30 P.M & Purchased the ticket bearing number :KX-25096164
for Uttarahalli.I gave 20 Rs and the conductor issued ticket for 17Rs and return 3 Rs is payable on the back side of the ticket
at chikalasandra bus stop i requested him to give me 3 Rs back since i wanted to get down at bank colony to purchase medicines before uttarahalli the conductor spoke to me very Rudly and refused to give my 3 Rs back till the bus reaches uttrahalli Stop.
I am sorry to state that if this the tratement meted out the senior citizen like us what about the common man.in the curcumstances to take legal action against the conductor and do the justice .awaiting your kind reply and action initiated
satish Reddy chinnappanahalli
Aug 8, 2014

complaint against BMTC, BBMP, BDA, BWSSB

I had posted a complaint in September 2013, problem not resolved till date does this really work??? Maybe I typed in kannada you dint look into it. My name is satish reddy resident of chinnappanahalli since 35 years where more than 5k people live here. Many poor students, office goers, residents walk 2 kms to catch a bus even though we have a bus to our village 333 D KBS to Chinnappanahalli. We have complained several times to the depot manager about this issue they say they will rectify the problem, but not done since 5-6 years. We have also complained to our local corporator sri. N. R. Sridar Reddy and our MLA and ex minister sri. Arvind limbavali ji regarding the same even they called concerned person but not resolved. Same like this we are struggling in our village without basic amenities, we don't have better roads if some ill patient has to reach hospital in emergencies it's very difficult. All the Itpl going vehicles are creating problems to the villagers. Without following rules, they drive very harshly hitting the pedestrians many times. Even though we have complained both traffic law & order P S to take some initiative, they say they don't have enough men. Are we living in BBMP city limits or in some villages in panchayath limits. I pity my village. There is no enough water for the poor. There is no grave yard. We have a small school where 120 students study in three small rooms sitting on floor. There is no proper drainage system. Storm water drains have been encroached. Many are obstructing public roads. If construct a house after buying with a huge burden of loans engineers rush to the site saying that violation according to the law. Where is justice, where should poor people go. It's better to go to jungle, but we are not used to it. Even there animals will be there, even here. Where is the safe place. God bless our poor villagers.
Aug 1, 2014

Bus rate doubled by conductor

From kadbesanalli to RMZ ecospace (outer ring road), bus charge is " Rs 6 ".
I daily travel in the same route.

1. Today, conductor asked me "Rs 12".
Though I agrued with him that bus charge is 6 rs, he was not ready to listen.
2. Most of the times, for short distance passengers, conductors does not issue the ticket whenever we give the money.
They will roam here and there asking for ticket from other passengers to show off that they are busy.

If we ask., then only they will issue ticket.

Many a times i have collected ticket while getting down.

3. Non-electronically generated tickets does not have the "from - to" location information.
In such cases, I do not know how "ticket checking police" will veirfy.

This is a pure shame on our system. In this 21st century, we do not have proper system to track these things
and punish the culprits.
Jul 26, 2014

Lost Wallet

Lost Wallet
I left my wallet behind in BMTC Volvo on July 25, 2014 5pm. Bus was going from Marathahalli to Hebbbal.
I have my western union card , some money and Sudanese ID in it.

please If you find it, please call me at 9632275065( Osman )
Jun 26, 2014

Forcing me to get down at the wrong stop and charging extra


Bus number KA01F3949, 26th June 2014 at around 9 40 PM at CPWD quarters, HSR Sector 1 stop.

I got into the bus and told "Jakksandra". He issued me ticket of Rs 19 saying that he misheard to "Lakksandra". On asking back to return the change and charge Rs 12, he started abusing and asked me to wait. After some time, he exchanged the ticket. But the main problem begins now.

HE FORCED ME TO GET DOWN AT THE STOP BEFORE ACTUAL JAKKSANDRA, SAYING THAT IF I HAVE TO GO FURTHER I HAD TO PAY RS 6. He argued and abused again (in Kannada, I am not too familiar) , and I was forced to get down and walk till Jakksandra. This is TOTALLY unacceptable, and I urge you to take action against him.

He is around 5 feet 10 inches, very short hair and not too thin or fat. The bus driver was a senior person and wears spectacles.


--Atanu 9986017434
Bhawana Bothra
Jun 11, 2014

Lost wallet


I have lost my maroon coloured wallet on a bus from whitefield to Koramangala. The wallet contains my ATM card (INDIAN BANK), PAN card no. AMWPB3547K, my driving license (maharashtra govt.).

If found please contact:

Bhawana Bothra
Jun 7, 2014

No change and Insulting behaviour


I boarded a bus(F1218 which is a KBS bus) today morning at 7:40 from Ruppenagrahara till FORUM mall. The ticket costs 12 Rs but i did not have the change so paid 20. The conductor shouted at me and pushed me and did not return change and told me to collect it from majestic bus stand. Finally he wrote it on my ticket, i have uploaded an image. I don't know kannada and could not reply, but he was only talking with me in kannda although he knew hindi. this i came to know when finally he told me "change nhi hai, leke aana nhi to next time bus me nhi chadhna" which translates to he wont allow me in bus if i dont have change next time as if he is the owner of BMTC. And We say incredible India. Hoping to find some action taken against him.

Details :
Date - 7 june'14
Ticket no. - KC201437425
Time - 7.40 am
Bus no. - F1218


No change and Insulting behaviour

Jessica Janet
May 29, 2014

Harrasment by the conductor

Dear sir,
I am a female commuter and was travelling this morning at 09.45 am ,29/5/14 from ramurthy nagar to BEL circle via Bus No MBS17,(KA01FA1828), i was standing in the front portion of the bus, the conductor was issuing tickets at the back portion and did not turn up front to issue the tickets, and it was crowded to move around the bus for the commuters, When she finally did, i asked for a ticket, but instead she started yelling rudely and screaming for not taking it before,my profiency is kannada is not that great, and she harrased me for not knowing kannada and publilicly molested me in the bus like i am a culprit for not knowing kannada,and i had given 50 rs for a 20 rs ticket and she tendered me back only 20 rs, and did not return my 10 rs, who is the real culprit, She harrased me throughtout the entire journey and commented about me even while i was getting off the bus and literally made my life hell.Please take action against the respective conductor, travelling with such crew is a nightmare for the passengers.this incident has emotionally scarred me i want necessary actions to be taken against the concerned persons for causing me such emotionally permanent damage.
May 28, 2014

Not returned change

The buses going between Kengri and electronic city
Nearest bus stop: State Bank of India
Bus: 378 (All the buses in this route)
From the day the ticket price has increased to 12 Rs. between Nigliris stop to SBI bus stop, bus conductors has stop giving the change in return. I gave 15Rs. and asked for 3 Rs. change he gave me 2Rs. This is one day incident but this kind of not returning the change is happening daily. And if anyone asks for change they will abuse them. It is not necessary that everyone will have change all the time. I ensure almost daily that I should have 2Rs. change. But daily we can't have from where will we bring 2Rs daily. We lost so much money at the month end due to this. And BMTC is getting so many corrupt money from our pockets. Or moreover I should say conductors fill there pockets through this amount. And moreover I ask them to write the amount due at back of the ticket but they don't do so and say we remember it. And when we go to ask for change they will say we don't have the change. And we have to get down without change as they do not return us our money till the stop we have to get down.
And this abuse by conductors (lady as well as man conductors) is very common.
May 22, 2014

Re Regularization of 279F Busrout

we need to have the BMTC Bus rout from Bhophasandra to Chikkalasandra .,
We are regularly travel from bhopasandra to chikkalasandra in BUS ROUT No.279F and suddenly it was stopped from almost One month, we commuters from Sanjayanagar nearly 25 people use to travel almost 3/4th of this rout every days in the morning & evening & always these buses use to have more passengers we wonder why BMTC is Suddenly stop this rout buses.,Now we are facing lot of problem by changing 2 to 3 buses in a morning rush & we are getting lot of time loss due to changeover of too many buses to reach Chikkalasandra.,

We request BMTC Officials to consider to Re Introduce this Bus Rout (279F) & help the sanjayanagar & in between travelling Commuters ti Avail this Rout Bus Benefit & Save our Precious Time with your Patronage.
May 21, 2014

Very Less Bus Frequency

Hi Team,​
For your information this is the 3rd complaint I am writing and hope that I will see some response now.​
My name is Shyam and I used to live in Hulimavu.
As an IT professional at Electronic city, I daily board bus from gottigere to Electronic city through bannerghatta road.
The only bus that's run through this corridor is No- 378 and below are my complaints about it:-​

1. Very low frequency between 1PM to 2PM(sometimes I had to wait almost 1 or 2 hours for it).
2. No proper running co-ordinations between following buses(Many times two buses used to run simultaneously, Keep long waiting time after it).
3. Why there is no AC bus available on this corridor????.
4. Because of the less bus numbers I always find so much rush that I hardly remembered to ever find seat in it.

​As an sincere citizen I really disappointed by the BMTC bus services here.

Kindly look into this complaint as soon as possible and I hope for better service in future
Shyam Singh
Infosys Employee
Suresh Bangalore
May 8, 2014

Bus seats are not cleaned regularly

I am a regular BMTC user, travelling since 7 - 8 years regularly (almost everyday) and recent times I am seeing that the buses are not cleaned regularly. Today (08-May-2014) I boarded the bus (with number plate KA-01 F-3063) in Thanisandra around 11:50 AM and was shocked by the amount of dust layered on the seats. The last seats were even dirtier and none of the passengers even dared to go near the seats and it looked like the bus was not cleaned at least for 20 to 25 days. It is not because of the rain as the dirt were dried up and completely sticking to the seat. I haven taken the photo of this, but here upload photo option is not available.

I wanted to check the route number of the bus after getting down at Nagawara, but the number board was even dirtier (completely brown in colour) and I could not even see the number on the board. And I am sure that no passengers can make the Number board dirtier and this is completely a case of not cleaning the bus regularly.

Please take care of this, as the ticket cost is increasing almost every six months, as a commuter we are entitled to get some good service including the cleanliness inside the bus.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    Reliance netconnect /datacard - not connect in hsd mode and network issu
    i m using realince netconnect +. my number is 9389070876....
    jk bank - jk bank srinagar
    The Chairman, J&K Bank, Srinagar. Sub.:- Damage...
    EPFO - PF not recieved
    PF NOT YET RECD. Dear sir As per my employer...
    micromax mobiles - Frequent Mobile issue- Micromax A77
    Hi, I am facing frequent issue with my micromax A77...
    citicorp maruti finance ltd - Non -issue of NOC ( Form 35)
    Dear Sir, I got my car financed from your company. I have...
    flipkart - Asus zen fhon5 manufacture folt
    dear sir I am parches Asus. zen fhon 5 and model are...
    Mcd,delhi - garbage near apartment
    Dear Sir, Please find the attached pic...
    Reliance Communications - Not Terminating Broadband / landline services.
    Have been constantly asking / writing to Reliance...
    SATYA LIFESTYLE PALGHAR - Not compliting the project
    Dear sir, I have booked a apartment in SATYA...
    Sir I am the subscriber of reliance digital TV with reg...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username