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BSNL Bangalore

India,
Karnataka

Consumer complaints and reviews about BSNL Bangalore

User230935
 
May 24, 2012

No Service

Sir,

This is Ravikiran.K with BSNL Landline with number 080-25226291. My location is Belur Nagasandra area after Spandana Appartments. This area is under Vimanapura/ Indiranagar exchange.

Every Month the telephone and broadband will be dead for at-least 2 weeks and even after repeated complaints also, there is no improvement in the service. Request you to please look into this problem and provide us break-free service. The Main problem is JTO :Venugopal with mobile number 9449850803 will not even the pick the customers call at all. I would have tried reaching him atleast 1000 times till now.

I am not left out with any other option but to complain this problem here. The complaint numbers : 3031- registered at BSNL call center, last week.

Another complaint number : 16316357891, this complaint is raised in BSNL customer service portal.

Thanks,
Ravikiran.K
sureshtv
 
May 21, 2012

Telephone dead from last 10 months

I am Suresh living in Ananthanagara Huskur gate belongs to Bommasandra Hebbagodi telephone exchange. I had lodged complaint so many times from last 10 months by phone complaint #13/18 and personally complained to concerned officials, JE and by letter also. But till today it has not repaired and no feedback, If they told it is not possible to repair then I can surrender the phone do alternate. In the middle of this they collect the some months payment also only rental meter not run. When the phone is not usable is this correct to collect Money. What I have to do, please concerned official take action to get repair or if not possible let me know immediately contact phone: 9480592288
with kind regards
Suresh
User730479
 
May 5, 2012

delay in shifting of phone

My request for shift of phone No. 25678274 from G 202, Jagriti, Old Airport Rd (under Whitefield) to F 703 in the same building was submitted on 9 April 2012 and receipt obtained. This has not been done so far despite a formal letter of complaint and two personal visits to the officer in charge at the Brookfield Exchange building.
I was told that work order No. 25002653 was issued on 11 April 2012 and the shift shoud have been carried out, being in the same building where wiring exists. I was advised to follow up by phoning the following numbers: 28541457 and 9448386464. I have been dialling these numbers several times daily but get no response.
This is very disappointing.
I request action and response to my complaint.
I am a 86 year old senior citizen who has spent 56 years in the field of Telecom and Electronics and feel sad to see the gains of technology being squandered by such gross inefficiency.

- Col BK Rai (Formerly Secy to Govt and Chairman Uptron Group HCL etc.)
User229924
 
Apr 27, 2012

Messy meter reading/General indifference

Bangalore BSNL landline users had an excellent facility to ascertain their phone meter reading 24x7 - an IVR service by calling up 1679. Evidently BT (not British Telecom) could not spare a line & got one of its minions to respond to calls from subscribers - strictly on weekdays & within working hours. Why discard an excellent system & fall back on a tired churlish live response system? Only another minion somewhat higher up the pecking order can explain.

Broadband: BSNL's has been the best broadband service - pricewise & in terms of reliability. But let the port that serves your connection at the exchange develop faults & you are in trouble. It'd be months before they trace & set right the problem.

Modems are never available & The Minions' advice is "buy your own". That would be the only option if you don't have a more competitive ISP serving your area. The newest ISP in my area offerst a fibre-to-desk service at a more competitive rate - with no installation cost if 3 months' subscription is paid in advance.

And then the antiquated phone instruments. Only BSNL still issues instruments without messaging or caller ID displays. The few such instruments that are available are handed out to those favoured by The Minions.

No longer makes sense to stay with this PSU service anymore.
User712473
 
Apr 10, 2012

Direct Selling Agent fraud

Yes same has happened to me also . I am also really confused, how to track the same him as he is either not picking up the phone or it is switched off.
User704422
 
Mar 30, 2012

Direct Selling Agent fraud

Couple of days back I applied for new connection through http://udaan.bsnl.co.in. To my surprise, within 2 days a person called me and inquired about my application and asked me for couple of documents and photo for the connection. He called me for almost 50 times till he come to my home and collect the necessary documents along with Rs.500/- security deposit. He promised that I'll get a call in couple of days from BSNL for the connection. Finally he gave me a receipt for the cash payment bearing the name "NIDAGAL MARAMMADEVI PRASANNA". Now from the next day, the mobile from which I received 50 calls is switched off and when I verified in BSNL, they say that no application is submitted yet. This guy called me from the mobile 8050455582 and his name is Raviraj. Attached is the receipt provided by the DSA agent with code 1376.
User701122
 
Mar 26, 2012

Mismatch Name in the Bill

Dear Sir/Madam,

Recently I have taken BSNL broadband connection.In the generated bill I found my name is mismatch with correct name.

My consumer number : 54667500
My Actual Name: Aswini Kumar Hotta

Could you please change my name as mentioned above.
Please change name from "Ashwini Kumar Hotta" to "Aswini Kumar Hotta"

Best Regards,
Aswini Hotta
User671936
 
Feb 16, 2012

PHONE IS SHIFTING SINCE 3YEARS

Sir/Madam

I am residing at dubasipalya kengeri upanagar. Bangalore.
And my lland line number is 080 26751318 it is very sad say
That BSNL peoples are shifting my phone from last three years

Before that I staid in Mysore road new guddadahalli
I have asked in kengeri telephone exchange 4 to 5
Times regarding this issue but no one provides satisfied answer
They just say ,their is no new lines to provide.

Its OK but 3 years is very long time.


Please do the needful as soon as possible.
User536727
 
Aug 19, 2011

Telephone is dead since a month

I am a BSNL telephone subscriber from almost four years. My telephone(080-23620448)( Hno 108,11A Cross,Bhuvaneshwarinagar,Hebbal-Kempapur) is dead almost 30 days now. I registered complaints over phone which hardly yielded much result. The normal reply was "cable fault". I have been registering
complaints almost everyday and my has been begging everybody in the department including Top Brass at Sahakarnagar and Coffee Board Layout Kempapur. No body is cared about the complaints here.The service is in such poor state that I just want to change to other pvt service provider. I am Using landline for accessing Internet for my official work and private work. Now I have to go to Internet Parlors every day.Can this complaint will fall on deaf and dumb officials and expect any speedy action.
User439370
 
May 21, 2011

delay in shifting of phone

old phone number- 080-23456974
old consumer id - 53831497

Dear sir,

I have requested for a transfer on 7th May 2011. Its is not yet shifted to my new address.

I use broadband ona regular basis.

new address: 211/2A, 10th D cross, Sanjeevappa layout. Nagavarapallya. CV Raman Nagar.

I had registered 3 compliants from bsnk site.

complaints no: 13111331105210014
complaint no: KRK/CO/2011/2413

Please look into the issue.

Thanks & Regards,
Hari
User356437
 
Mar 13, 2011

LANDLINE TELEPHONE DEAD

our landline no 08025436150 is not working from 3 days
User255744
 
Dec 13, 2010

BSNL Bangalore - Delay in Shifting Landline-Broadband connection

Hi Sir,

I have applied for shifting my landline and broadband connection (25358663) from Domlur to 9th block of Jayanagar on 27-11-2010. I have submitted application for local shift on Nov 27th, 2010 at Indiranagar exchange office.

Then I approached the local office at Jayanagar I got answer the connection will be given in 3-4 days time as our new house area also comes under the same exchange but even after 18 days, there is no action against this.

Every time I call a person from BSNL exchange he will point out some other person and give other number. Likewise I have called some 20 numbers over this period. The worst part the officers at Jayanagar does not respond for telephone calls.

Being a software professional I need to take up late night calls because of this issue I will have to stay office late nights for my calls.I am really fed up with the service.

Concerned people please look into the issue and help the dependent users with timely service.

Thanks in advance,
Muthuraman S
Consumer No: 49794900
User210446
 
Nov 1, 2010

Delay in shift of landline

I had given a letter if shifting of Ph. No. 22106732 on 2nd of Sep.10. But no body bother to look into that.
Ours is an apartment, which had provided conclead wire to every flat. Once on lineman came and said that he will provide the connection through KHIDDKI only he would take wire all the way to terrace (next to 4th floor and hang the wire upto 2nd floor, and give the connection through windo to our Hall and then to our bedroom.
We spoke to the JE, that when concealed wire is available, then why to go through all the building, just give a connection to the junctionbox, and phone will work. But the JE never bother to attentd to this.

We have already surrendered two phones this will follow the third suit . Our Telephone dept. is run by poor Lineman only. Our all the ofificer are born and braught up in AC Roos only. Because of these lazy officers the department suffer huge losses, but they are least bothered, they get their salaries and perks. If same thing had happened in any Private telephone service provider, the conceren executive would have been sacked on the spot. But in BSNL they enjoy on tax payers money.

I think the time has come the public should asked the Question ? these lazy and corrupt officer should be questioned . and Honest and Hardworking officers should be allowed to take over.

I demand to the authority, Each and single Phone surrendered Be probed and the loss occured should be recovered from the salary of concerened officers.

I request to the Public also . If phone is surrendered, because of lac of service or other such reason alongwith the letter mentione the name of the responsible officer and send a copy to the Ministry of Telecom.
User194673
 
Oct 18, 2010

LANDLINE TELEPHONE DEAD

My telephone number 28483422 is dead since 4 month. three time compliant made to KENGERI exchange but no action for solve the complaint.

Kengeri exchange is not ready to accept written complaint.


Balbir Singh
User193803
 
Oct 18, 2010

LANDLINE TELEPHONE DEAD

08023212777 LANDLINE TELEPHONE DEAD
User58327
 
Jun 19, 2010

Drastic decrease in Prepaid mobile balance

Hi
There has been drastic decrease in my prepaid mobile balance. I need to know the outgoing and incoming calls from the number - 9483161300 between 01-Jun-2010 and 17-Jun-2010.
User21346
 
May 12, 2010

Delay in shift of landline

It has been 6 weeks since we requested for landline shifting from Old Madras Road to Cambridge Road in Bangalore. There has been no sign of anything moving. The frustating issue about this is knowing why it is not moving and nobody is doing anything about it.

1) Earlier occupant canceled his connection online while BSNL requires physical presence with surrender of phone and modem
2) Occupant refuses to come; BSNL refuses to cancel despite my assurance that I will pay for all the equipment they lose
3) Canceling is important since they are short of lines in that building - else they have to draw a new line
4) Canceling without presence OR drawing a line requires escalation to higher levels ---- being BSNL, no one is willing to escalate NOR willing to give me access to who to contact...

Now I know how bureaucracy can frustate you!!!!

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