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Consumer complaints and reviews about BWSSB

KN Chandrasekhar
Nov 17, 2015

Commercial Rate on domestic consumption.

Meter No. SE399236100 : This connection working in No.40, 2nd Block, KOramangala, Bangalore.
In the above premises a residential place for two families consume about 35/40 KL PM on a regular
basis, We have a small office in the ground floor, with one lady staff using water not more than
500 lit PM. However, we are being charged 50% commercial on our entire water usage which is
not justified. I have sent several mails in this regard and wish this unnecessary charges are reduced
to justifiable levels.

We sincerely request this matter is resloved at the earliest.

40, 2nd Block, Koramangala, Bangalore 560034.
Tel 9845069641
Nov 10, 2015


Drainage pipeline located at 7th Main Ward No 184, BSK Vth Stage, Opposite Mantri Alpine, Uttarahalli-Kengeri Main Road fully blocked and sewage water flowing on the road, especially in front of my house and during rainy season the sewage water came into the house. Moreover the chamber is opened and not seen as the grass is covered on it, as it may leads serious accidents. May I therefore requesting to the concerned staff, to look into the matter seriously and resolve the problem immediately.
b s damodar
Nov 3, 2015

Faulty water meter


B.S.Damodar(Senior citizen, aged 70 yrs)
Perody Place Apartment,
#53-57, Sy.No.42 Vijayashree Layout
Kodichikkanahalli, Bangalore-76
Complaint against: BWSSB
Reg:- Faulty meter RR no. S-34044/M50

This meter has been not functioning since July 2014! In spite of several complaints, lodged by our Association since then and even after paying new meter charge of Rs.4500/- vide Challan No. S-230042015068 dated 30.04.2015 , so far the Dept. has not taken any action to replace the meter.

In addition, as an insult on injury, we are receiving an email from your CC Executive as follows:

On Tue, Nov 3, 2015 at 2:16 AM,
bwssbcms@gmail.com <bwssbcms@gmail.com> wrote:

Dear P S Vittal,
Request raised by you was closed. The title of the request is :
Replacement of Faulty Meter - RR No. S-340444/M50 Resolution is : As per the AE feedback complaint has been resolved
BWSSB CC Executive

It is really shame on the part of a Govt. Authority at the helm of affairs to give such a reply, so casually, with out verifying the fact as to whether the work has been really carried out or not! . Further, it is really very strange when BWSSB is replacing all the earlier meters with digital meters in the entire Bangalore city by outsourcing the task to L&T, why in this building no step has been taken to replace the meter so far – that too it has already become defunct very long back. In fact, while without levying any charge to the house owners, BWSSB is replacing these meters elsewhere, as to why BWSSB has made this building to pay the replacement charge so heavily of Rs.4500/- is really unexplainable. I have also got one meter replaced in my earlier house some time back, wherein I was to pay only Rs.750/- as cost of the new meter. As I understand the ownership of the meter lies with the BWSSB and that is the reason why the BWSSB is taking deposit and also levying rent in its monthly bills. We fail to understand the reasoning of local BWSSB authorities for their such an action in this regard.

Hope the Authorities at the helm of affairs will understand the seriousness of the issue and predicament of the residents, and would take a rectification step immediately.

Your early action is solicited - B.S.DAMODAR
Oct 13, 2015

No water at all

No water supply in btm 1st stage giving complaints daily nobody is responding
Oct 13, 2015

No Under ground drainage system in the area.

I am a resident of Kothanur gramatan, J.P.Nagar 7th Phase, Behind Meenakshi Temple,Bangalore-560078, here we don't have the Underground manual/septic tank/ drainage sytem, All the houses are releasing the water into the drain which was built for rainwater as per rules. Since the same was released into pit dug in the road, during the rainy days the water is mixed in front of houses & affecting our health from bad smell. Kindly we request the concerned BWSSB authorities to look into this matter, help us to reslove this issue.
Thanks & Regards,
Prashanth HM
Oct 8, 2015

excess billed for many months no refund

RR num W-330992 unresolved by bwssb aee,pro,and chairman. they have delayed the refund of excess amount paid for 5 months.I had paid amount as i was in hurry and did not get time to go to office.When i visited office they just took complaint and kept it pending.They said that I will get refund,but were waiting for lineman or some other inspection person report.Till this date they have not done this.Very very worst BWSSB, only advertisements they say it is good.I plan to take this matter to legal when i get time this.
Aug 31, 2015

water bill not received

lancy fernandes
Aug 4, 2015

wall damaged while fixiing leaks underway by L&Tcontractors

L&T contractors while implementing project to fix water leaks have damaged the wall next to water meter giving easy access for rats and pest to enter our bed room.
Inspite of politely reminding to fix the damage they spoke rude to my mother who is partially blind and sick.
Please take necessary action.

Name . Lancy fernandes
Mobile 9483519519
Jul 15, 2015

leakage in valve

There is heavy leakage at valve located at metro-DPS school road junction of kanakapura road.

Please maintain sufficient level at kotnoor dibba and open this valve, other wise there will not be
pressure at many locations. causing artificial scarcity.

Capt. Swamy
Jul 14, 2015

NO Water since a year

No Water Supply Since a year
Hi BWSSB Team,

Residing in Byrappa Layout, Nagshethalli, Bangalore (1st cross, 1st Main A,. Since a year by now we are facing of no proper water supply to our Area. Even after several complain the in-charge has not taken any responsibility to supply water to our lane, where the neighboring lanes receive water regularly without any disturbance. We are facing this problem since many months. I kindly request the officials to look into this issue seriously and do the needful in time.
Jul 7, 2015

No Water Supply Since a week

Hi BWSSB Team,

Residing in Hosahalli, Vijayanagar, Bangalore (1st Main, 5th Cross). Since a week there is no water supply to our Area. Even after several complain the in-charge has not taken any responsibility to supply water to our lane, where the neighboring lanes receive water regularly without any disturbance. We are facing this problem since many months. I kindly request the officials to look into this issue seriously and do the needful in time.
Jul 5, 2015

BWSSB Billing Compliant of RR no. C-305996/C4-39

Every Month time to time I am getting my bill from BWSSB but there is No Water supply at all in that connection many times I have given compliant at the Cubbonpet BWSSB office but no use, the main issue is NO WATER SUPPLY AT ALL But even though I need to pay RS.675.00 Monthly for that NO water Supply Connection, even today (06-07-2015) my meter reading is just 64.37 Liters but according to the BWSSB Bill Meter Present Reading is 95000 Liters & Previous Reading is 94000 & Consumption Ltrs. is 1000, every month without seeing the meter reading the BWSSB Employ shows 1000 Ltrs. Consumption where as we are not even getting 10 ML Water Supply in that Connection Many times the complaint is given they just sent us from here & there & the new sense is they are telling us to get it checked from some plumber that what is the problem or get the Peiping changed it seems. Hope now my compliant will be taken up seriously & solved immediately without any further delay. You can even check all the previous bills for no water supply in my connection for which i have paid to BWSSB & please ask the BWSSB employ to check the meter reading & then generate the invoice .Thank you
Jul 2, 2015

Water Connection Problem

Im resident M.Govinda Rajulu, No-231/1,New Bazaar Street,K.R.Puram, Bangalore 560036, ph-9900581578/9886054301. We are not getting water to home from the day they have given water connections in K.R.Puram, All other people staying before my house are getting water. looks like the water pipe is blocked, we are following with dooravaninagar branch office. none of them ready to accept the issue. always they are routing to call that guy this guy, number is displayed on the wall. Hence we are continuously reporting this issue from day 1 till date none of them are responding, Looks like the people want some money in order to get these things fixed. None of them responding properly. none of them are bothered to attend.

Please let us know if we have to pay money & get this issue fixed, unofficially to any other people. Hence forth we are not voting anybody until we get justice for this,
Jun 27, 2015

Bad smell in the water

Sewage mixed with kaveri water
Please urggently check the pipe connections as there is a mix up with sewage pipe
There are particles floating in the water and water has very bad odour.

24 Saunders Road
Frazer town
Bangalore - 560 005
Jun 27, 2015

Sewage mixed with kaveri water

Urgently require the BWSSB to check the pipe connections on Saunders Road, Frazer town.
There are particles floating in the water and water has very bad odour.

24 Saunders Road
Frazer Town
Bangalore 560 005
Near Syndicate Bank
Jun 27, 2015

Sewage and Water pipe mix

Since a few days there is a bad odour in the water from taps used on Saunders Road, Fraser town and Spencer Road as well. We need the BWSSB to take action immediately. Thanks.
Sridhar gowda
Jun 24, 2015

water leakage

There is water leaking in chamrajpet in front of makkalakoota park from 3 days...please repair it soon to avoid wastage of water.
Jun 24, 2015

Not suufient cauvery/Bore well water.

Respected sir,

We have scarcity of water supply in our area.Yelchanhalli ward No:-185-We have been requesting BWSSB to do the needful for the past one year.They told us , they are up grading the cauvery pipeline from 4 inch to 6 inch.in our area.This didnot happen.We get cauvery only one hour that too alternate days .Timings of supply not known.Whoever have got sump,they get cauvery water for one hour ,others no cauvery water.Bore water also ,we get alternate days.It is really very hard to handle Bore water supply waterman.We should plead,beg,bribe and do all kinds favours to him to get water.Only influential and moneyed people get suffient water and others donot get suffient water.

So, we request your higness to take appropriate action and do the neeful.
We hope our hubmble request will be fullfilled at your earliest possible.
vijaya harsha
Jun 19, 2015

water leakage

Kaveri Water is leaking from the valve situated near the gate of Technical Board, Palace Road, Bangalore from many days.
Jun 17, 2015

Road not restored in Amruthnagar

The ugd work started in the 2nd cross of Amruthnagar 2 months back and the road was dug for this reason. Even though the work is complete the road is not restored . There are nearly 10 apartments on this road and all are suffering because of this. When it rains the situation becomes hell because of slippery road and chances of getting hurt is high. No one has taken any action for this.
Sumanth B A
Jun 16, 2015

Drinage block

sanitary block and the flow is very slow causing difficult to every one living.

NO 81, KHB Colony,
3rd Cross, Gandhinagar
(Near Railway track)
Yelahanka old town , Bangalore - 560068
Jun 12, 2015

Sanitery problem

BWSSB sanitery pipes leakage.
Dear sir,
Hi this is INAYATH resident in No.#16/1, 4th cross 2nd main road valmikinagar mysore road Bangalore-560026.from some many months sanitery pipes connection leakage infront of houses its effecting to our health from bad smell. Please do the needfull urgently before its effect for health of the people.
May 14, 2015

Drainage Blockage

Hi Team,

I am a resident of Kaveri apartments in Agrahara Dasarahalli on Magadi road. We noticed that drainage chamber is blocked as it is filled with mud..and it needs immediate attention. We have raised n number of complaints however no response. We request your team to initiate some action by clearing the mud and the drainage. Kindly resolve this at the earliest.

Our address:

Kaveri Apartments
Behind Anjaneya temple,
9th A Cross, Agrahara Dasarahalli, Jai Muni Rao Circle, Magadi Road
Bengaluru- 560079
May 6, 2015

Water leakage and wastage

Respected BWSSB,

Please note that there is leakage of water in the below mentioned area.

Opposite to Kendriya Vidhyalaya,
Kammagondanahalli arch,
Jalahalli west

Kindly requesting you to do the needful.

Thanks and Regards,
Responsible citizen
May 5, 2015

Kaveri water leakage in BSK 3rd Stage

Dear Sir,

We are seeing Kaveri water leakage near below address

Near BSNL office, Next to Basket ball stadium.
Chennammana Kere Acchukattu, Srikanteshwara Park,
Banashankari 3rd Stage Bangalore - 560085

Water has been leaking from past 7 days. We have tried complaining on same several times, but no one responded. Please help to resolve it as soon as possible. Also there is open drainage hole next to the water leakage. Which is exposed due last week's heavy rain. We have covered it temporarily, but needs to be taken care as soon as possible. Since it is next to the ground and lot of kids are playing next to it.

Responsible Citizen.

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