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Calcutta Telephones Land Line ( BSNL )

India,
West Bengal

Consumer complaints and reviews about Calcutta Telephones Land Line ( BSNL )

Mita Chakraborty
 
Jul 2, 2013

Interruption in Telephone Line

To,
The Officer in Charge
Manicktala Telephone Exchange
Raja Dinendra Street
Kolkata - 700 006

Sir,
My Telephone Number is 033 23520072 and it is not working properly. Sometimes line is ok but almost many times it is out of order situation. I have already paid full year's bill of this line. The handset of this line is also not working properly. So please do the needful as early as possible.
My Mobile No. is 9433679663 and e-mail address is mitach22@gmail.com.
Samrat Mukhapadhyay
 
May 24, 2013

Sudden change of number & noisy connection

I am connected with the Telephone Number 033-24381098 and suddenly from yesterday,23.05.2013 evening,in others colour ID on calling them showing the number 033-24537307.But on calling from others telephone to my previous number, the call is being received. Secondly due to tremendous noise, nothing can be heard in the telephone. This has created immense problems in telephonic conversations. Requesting to look into the matter early in solution of my problem.
Regards, Samrat Mukhapadhyay,Customer ID 3006944671, Account Number:8006964659
gt_karmakar
 
Apr 19, 2013

Telephone and broad band Dead

My no is 24310004. It is along with broadband. Thie same is dead sing last friday( for 7days). I raised complaint 7 days before and got the docket no.since then I have been trying and talked at least 10 people of ranikuthi and putiary exchange bu they informed that they are on strike and can no do anything.

I do not understand how this is gettign resolved and when??
Panchugopal Manna
 
Mar 25, 2013

Telephone dead for 8 days

MY TELEPHONE NO. 26716138 IS DEAD SINCE MONDAY 18TH (8 DAYS AS ON TODAY). I LODGED THE COMPLAINT WITH BALLY GHOSHPARA TELEPHONE EXCHANGE ON MONDAY, THE 18TH OF MARCH, 2013 AND MY COMMUNICATION ID IS 11873065852. NO ACTION HAS YET BEEN TAKEN. THE AUTHORITY IS REQUESTED TO ENQUIRE WHY NO ACTION HAS BEEN TAKEN AND ALSO TO ENQUIRE WHETHER THE OTHER "TELEPHONE DEAD" COMPLAINTS LODGED ON THE SAME DAY ARE REMAINING UNATTENDED. IF SHORTLY NO ACTION IS TAKEN COMPLAINTS WILL BE LODGED WITH HIGHER APPROPRIATE AUTHORITY.
sircarrita
 
Jan 17, 2013

LANDLINE OUT OF ORDER

Our landline 24236551 has been out of order for the last 3 days. We lodged a complaint on the 1-800-345-1500 but no action has yet been taken.
Subodh Sil
 
Jan 16, 2013

Kolkata Telephone Land line out of order

Telephone Land line Dead

My sister is a senior citizen. Her land line telephone number is (033) 2272 3516 has been out of order for over a month. I believe she has reported numerous times this to the customer services of Burrabazar Telephone Exchange but no action is taken to resolve this problem as of to date. It has not only caused great inconvenience to her but also to me as I live in London and have been unable to contact her.

On 15.01.13 I called the customer services on 2241 2901 and spoke to Poly Das who told me that the above problem was reported on 04.01.13. I asked her why no action had been taken till now. She could not answer my question but said an engineer would be sent to my sister's residence on 16.01.13 to fix the problem. On 16.01.13 first of all I tried to call my sister but found out her telephone line remained dead, I then contacted Poly Das again and this time she told me that due to damage to an external cable it would take a further 7/8 days to repair the cable and fix the problem. I then asked her again the reasons for the delay in resolving the problem since this was reported on 04.01.13 but instead of answering my question she provided me with the divisional manager, Mr. Shaw's contact number (2241 88880) . Subsequently , I tried to call this number several times but received no answer.

It would not be out of place to mention that the current problem with my sister's telephone is not an isolated incidence. During the last 12 months her telephone line had been out of order at least 3/4 times. I would like to know the reasons for the frequent recurrence of this problem.

I hope you will appreciate my concern and take the necessary action to resolve this ongoing problem once for all as soon as possible.

Regards

S Sil
BHOWRAJ
 
Jan 2, 2013

Calcutta Telephones Landline Dead====

My landline( 033 24962247 ) is dead for quite some time now.I have registered a complaint in the local exchange phone no-24962198.There is no action still and when I try to lodge a new complaint through the above mentioned exchange phone number,the IVR doesnot register a complain mentioning the previous complain is still open (Work in Process ). Please help....
abhaumik
 
Nov 20, 2012

dead landline phone

Phone no. 23297007, is not working since last 2 months
Siladitya Mondal
 
Nov 4, 2012

Dead Phone

To,
The Distt.Officer (Consumer Affairs)
Grievance cell
BSNL
Calcutta Telephones

Ref:- The telephone device of land line No.2467-8250 is not working.

My Tele phone no. is 2467-8250, my landline connection is out of service ( dead ) from last 20 days. Several times I have lodged a complaints but no action is taken till now.
Please take the action as early as possible.


Regards

Sanat Kumar Santra
Thakurpukur, 3A Bus Stand.
04/11/2012
User839675
 
Oct 8, 2012

Dead Phone

My telephone number is 24641890. The phone is continously engaged since last 4 days. It had happened in a similar way one month back also but normalised after a day or 2. this time it is aleady 4 days and I have already launched a complaint last saturday( 6/10/2012)

Shall I get immediate action ?
ajay kashyap
 
Jul 21, 2012

to the office in charge bsnl

sir after 10 days to my teleohone is dead condition any one complain not response your staff so sir kindly i request to my phone start now my phone number 033 26653485
WBCROS-SSM
 
Jul 20, 2012

Dead Tele phone (No. 23213215)

My Tele phone no. is 23213215, my landline connection is out of service ( dead ) from last 7 days. Several times I have lodged a complaints (No.11507332462 Dtd.16-07-2012) but no action is taken till now. Please take the action as early as possible.
manjunath
 
Jul 13, 2012

Www.chitra8359009965.escortfiles.com BIGGEST CHEATER IN ESCORTS www.chitra8359009965.escortfiles.com, NIKITA OR CHITRA MOBILE NO 08359009965

CHEATERS MOBILE NO BE CAREFUL FROM THESE ROAD SIDE UNEDUCATED CHEATERS MOBILE NO 08359009965 / 08359022884. THEIR ACCOUNT NO IS ALSO GIVEN BELOW. BE CAREFUL
www.chitra8359009965.escortfiles.com vikrant is the biggest cheater. I deposited Rs 80k from Vizag and got brutally cheated.
vikrant has opened a website http://indiahotbaby.com/ whosever customer comes he ask him to do a deposit into following accounts:
1.SBI ACCOUNT: 32046513875, DEEPAK J PAWAR, IFSC CODE: SBIN0005413

2. ICICI ACCOUNT: 031001512983, VIJAY KUMAR SINGH, IFSC CODE: ICIC0000310

CHEATERS MOBILE NO AND ACCOUNT NO IS FOR SAFETY OF CUSTOMERS.
timu020759
 
Jul 13, 2012

wrong in bill amount

MY TELEPHONE NO. IS 26316077. I AM IN TWO YEAR PLAN. BUT YOU HAVE SENT BILL CLAIMING ERONOUSLY RENTAL CHARGE WHICH I HAVE PAID EARLIER. KINDLY CORRECT IN YOUR PART AND COLLECT CORRECT AMOUNT FROM MY ACCOUNT. KINDLY DO THIS AT AN EARLY DATE. MY CUSTOMER ID IS 3005621181. THANKING YOU,
AZIZUR RAHAMAN MONDAL
 
Jun 8, 2012

work order received 3months back but till now new connection is not connected.

NEW BSNL LAND LINE NO.2438-1352 WORK ORDER NO.-11341751701 DATED ;28.03.12 BUT TILL YET NEW CONNECTION
IS NOT COONECTED NEITHER WE ARE GETTING ANY FEEDBACK FROM JOKA TELEPHONE EXCHANGE.
Goutam Das
 
Jun 4, 2012

DEAD PHONE

To,
The Distt.Officer (Consumer Affairs)
Grievance cell
BSNL
Calcutta Telephones

Ref:- The land line No.24076661 is not working.

The above telephone 2407 6661 was dead since 1st week of April 2012 to 3rd week of May 2012. After several request and personal visit with the Line man and the In charge it was rectified in the 4th week of May 2012 and within a couple of days there huge disturbance in the line and nothing was audible.Again after personal visit The matter was rectified.

I am very sorry to say that again it is our of order since 31st May 2012. I am staying at Ranchi and it is not possible for me to visit the exchange every time or make a phone call for fault repairing.

May I get some permanent solution , if YES please do the need full at your earliest and oblige.

Regards

Goutam Das
Dinante Apartment
25/1, Diamond Harbour Road, Kolkata - 700008
June 4ht, 2012
pranabk
 
May 23, 2012

Telephone no-033 2541 5723

Respected sir,
My Telephone no is 033 2541 5723.Customer I.D-3005518926. A/c no-8005526448. it is earlier complaint that , my telephone is totally dead since a week. There is no one receiving my complain in 033 2541 2198. More over my Broad band connections is often lying out of order day after day. I also prayed to change my backdated modem but no one is there listen to me . I also enjoyed ecs facility but they preparing bill two months together at a time for which I've to pay in cash the bill as the bill is over my ecs limitation. If it deducted by per month by ecs no problem will be there but they does not deducting the bill in every month for which my ecs facility is meaningless for me. If bsnl does not able to give service properly, there will be no way to me except withdrawal my bsnl broad band connection it appears that your concern also desired that , if not , I want immediate solution please
with regards
Pranab Kumar Chattopadhyay
User721501
 
Apr 22, 2012

Dead Phone

My mother is a senior citizen (aged about 75 years). Her land phone no. is 25563052. Her land line connection is out of service (dead) since last one month. I have lodged a complaint dt. 23.03.2012. But no action is taken till now. It causes great inconvenience to me to contact with my old mother who resides alone in her residence. Please take necessary step immediately.


M. Roy
User720150
 
Apr 20, 2012

Dead Phone

For one reason or other my Telephone no 033 2548 1402 remains dead occassionanily. It is connected to Broadband unlimited scheme of Rs 625/- pm + tax etc.
Numerous complaints has been lodged. Visited personally Mr N.C.Roy, DET, Jessore Road, Dum Dum & another officer namely Mr N.Konar on 16.4.2012 followed by telephonic call to Mr Gopal Das, SDE on 17.4.12. My Complaints nos are 11356691961 dtd 7.4.12 and 11374012682 dtd 19.4.12. It would not be out of place to mention that abruptly false billing use to come number of times for more than Rs 2700/-, 4800/- or so. Subsuently it got corrected after number of personal visits to their office . As a matter of fact I am paying at least Rs 771/- pm having no benifit from their Broadband service.
What I strongly feel is that number of top officials of BSNL are getting undue advantages from other service providers & in turn they are obliging them at the cost of maligning the name of BSNL. Getting the same infrustructure of BSNL other service providers are providing excellent service to their customers and on other hand we are getting most callous service from BSNL. What is the use of keeping such line ? I am getting fed up with BSNL.

A.K.Karmakar
User529776
 
Aug 10, 2011

Dead Phone

dear sir my BSNL land ohone is out of order since 07.08.11. I complained at thakurpukur exchange on the same date but the complaint is still unattended, causing great in convenience to me.- dipak.kr. banerjee
PH.NO- 24536563.
User521391
 
Aug 2, 2011

Dead Phone

My Tele phone no. is 2410 5541, (MALINA KISKU) MANIK JOR 9432339652
MY BILL IS NOT DESPACHED FROM POST OFFICE, DUE TO ADDRESS PROBLE.

OLD POSTAL ADDRESS : 6 VIDYASAGAR PARK LANE
PIRPUKUR ROAD, PALPARA, BANSDRONI, KOLKATA-700 070

PRESENT POSTAL ADDRESS : 7 VIDYASAGAR PARK LANE
PIRPUKUR ROAD, PALPARA, BANSDRONI, KOLKATA-700 070

PLEASE ARRANGE ME IN FAVOUR OF ME AND TAKE NECESSARY ACTION AS SOON AS POSIBLE .
User378864
 
Apr 1, 2011

Dead Phone

My Tele phone no. is 25326253, my landline connection is out of order ( dead ) from last 2 month Several times I have lodged a complaints but no action is taken till now. Please take the action as early as possible.

With regards,

MALAY GHOSH
7D, P.N.C.Lane
Calcuta 700 002
User369595
 
Mar 24, 2011

Dead Phone

To,
The Distt.Officer (Consumer Affairs)
Grievance cell
BSNL
Calcutta Telephones

Ref:- The telephone device of land line No.24550011 is not working.

The above telephone instrument is dead for few days, though we can receive calls fine but can't phone through this device. I have lodged complaints, the docket no. is 2010, 2094 etc. but receive no response from Calcutta Telephone till date.
Please do the needful at the earliest and oblige.

Regards

Avik Ganguly
Jadu Bhattacharjee Lane.
Kolkata - 700026
23-3-11
User357812
 
Mar 14, 2011

Dead Phone

My Tele phone no. is 24295111, my landline connection is out of service ( dead ) from last 10 days. Several times I have lodged a complaints but no action is taken till now. Please take the action as early as possible.
User357812
 
Mar 14, 2011

Dead Phone

My Tele phone no. is 2429511, my landline connection is out of service ( dead ) from last 3 days. Several times I have lodged a complaints but no action is taken till now. Please take the action as early as possible.

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