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Consumer complaints and reviews about care@irctc.co.in

papluchotu
 
Dec 1, 2013

activation of my account

sir,
my account has not yet been activated kindly activate my account

moblie no:8984537044
PichumaniV
 
Nov 29, 2013

non-delivery of i-tickets booked through irctc within the time

Sir,

I booked 2 I-tickets both ways through IRCTC on 28th November 2013 at 0715 hrs. and I received an email stating that the tickets would be delivered through courier and if the tickets are not delivered within 36 hours, I could e-track the same in the courier details page of the website or could contact the 24/7 customer care. Now the time is 0725 hrs. on 30th November, 2013 and the customer care number is unattended and I could not locate the courier details of the webpage. As both of us, the booked passengers, would be away from home for most part of the day to-day, we may not be available for the courier person to handover the tickets. The following are the PNR Nos. of the tickets:-

4157586284 - Train No.16184
4257586255 - Train No.16853

As the tickets have not been delivered even after 48 hours and as we would be away today, it might take another 12 hours, it is not fair on the part of the IRCTC to hold the Service Charges of Rs.88/- (Rs.22/- per ticket) collected during the booking of the ticket and the i-tickets may be treated as if they were booked as e-tickets and the service charges collected be refunded. This may please be confirmed by SMS.

V. PICHUMANI
muku_sulo
 
Nov 28, 2013

problem in updating mobile number

My user id is muku_sulo I want to change my mobile number as 9447800111 (old registered number was 9486102679). I am trying to update my new mobile number (9447800111) in my profile for the last 1 1/2 months but it has not been updated. Today also I repeatedly tried to update the new number and I get the message that the new number has already been registered. But even now the ticket booking sms is going to the old number which is no more in use. Please do the needful to update my new mobile number (9447800111) in my profile-- K. Mukunthan
kvmudenur
 
Nov 28, 2013

forgot user id. password& also email id pass wor

dear sir i have forgotten both user id &pass word and also the password of my mail id. i asked to reset the password and it has been reset and the new password has been sent to my mail id.but the problem is i have forgotten the password of that mail id so please send the new pass word to my registered phone no 9900638262 or to my another mail id :- kvmudenur123@gmail.com at the earliest
giriraj pareek
 
Nov 28, 2013

rly ticket refund amount

I have booked a rly tkt PNRNO-6721744281 ,date of journey 01/12/2013, trainno-12791,amt paid RS2595+taxes, i cancelled the same ticket , in responce of regund amt SMS received of RS 490/-only ,which is not correct amt , it should be nearly RS 2500/- kindly check refund amount and correct your SMS at the earlist, matter is MOST URGENT, with regards ,pareekgr,mobileno 9848011191
muku_sulo
 
Nov 28, 2013

problem in updating mobile number

My user id is muku_sulo I want to change my mobile number as 9447800111 (old register number was 9486102679). I am trying to update my new mobile number (9447800111) in my profile for the last 1.5 months but it has been updated. Today also I repeatedly tried to update the new number but the ticet booking sms is going to the old number which is no more in use. Please do the needful -- K. Mukunthan
Salman10
 
Nov 27, 2013

irctc sign up problem

I am first sign up the irctc fully clear but your time is expired ok close the webpage
Next day i return to sign up my mobile no is already used.
How to sign up irctc help me
pramod123009
 
Nov 27, 2013

i don't get password on my email id

sir I create an account on irctc but don't get password on my email id I got massage fo successful registration by irctc and also get mobile verfication code but don't get password on my email id so please send password on my email id on followin email id

pramodway33@gmail.com
LADDISUNIL
 
Nov 25, 2013

mobile verification code not receaved

respected sir
today i open an account in IRCTC
my user name is LADDISUNIL
sir i am not able to open my account as i don't get mobile verification code
my mobile no is 9622220480
requesting you to please do the needful
adithu
 
Nov 23, 2013

fraud website in the name of irctc

MOST IMPORTANT TO PASSENGERS I have lodged one complaint regarding the ticket reservation through credit card transaction(amount deducted but PNR not recieved)
through a website www.complaintsboard.com(that was the first time iam making a complaint and i dont know the correct web address of irctc complaints zone)at 5.40pm today.

Immediately at 5.43 a person from the mobile no917766082168 called me and i foolishly
. informed him about my credit card details(not the pass word) by which they where tried to misuse the card.

As hdfc bank officials alerted me immediately I have blocked the card.

kindly safeguard me such innocent passengers from these like websites. My name is ramesh babu and

My mobile no-09790680527 and email-premram2222@gmail.com
suprememed
 
Nov 22, 2013

regarding ticket booking

Sir,
I travelled on 25th Feb. 2012 from Ludhiana to Amritsar on Shabadi. I do not remember any PNR No. etc. Is it possible to get the copy of ticket.
Thanks.
Aruna Mahesh
 
Nov 22, 2013

Forgot Password & ID

Dear Sir,
Please reset my password & ID as I have forgotten the same.
My email ID: arunakmahesh@gmail.com
Mob No: 9447581208
Please do the needful
Thank you
Regards
balooja
 
Nov 22, 2013

ticket issuing problem

very very very poor worst website of irctc ticket booking amount deducted from our bank account but ticket not issued very poor speed of railway server this is fully haresment from irctc no body cares about custmers problem for long waiting the site opens and end session expired game finished amount cradited in irctc account customer suffered irctc enjoing intrest of cradit amount when ticket will not get to custmoer then totaly tour planning urgent works progrrames ect will cancelled so what can customeour do help less becuase irctc is totaly duff and dumb this is totally open gundagardi corrupption of irctc always sit in front of compouter for wait to open site when waiting for hours then its open and then result comes amount dabited session expired we means all higher officers of indian railways are deeply sleeping they have no care of customers complaints from rajiv kumar lucknow
Kulkarni Anand Gopal
 
Nov 22, 2013

Refund of one ticket amount.

I have booked online ticket using my ICICI bank credit card for my travel from PUNE to SOLAPUR. Details are as below
PNR No.8318408439, Train no. 19406 ,YPR Express, Date of journey 10/11/2013, Time 7:30, Class 1A , Coach No.H1 seat No.14
From PUNE to SOLAPUR. For this single ticket double payment has been made. I come to know this by the message from ICICI bank credit card. Double amount is debited to my credit card account for single ticket. and therefore i request to refund one ticket amount and credit it to my ICICI bank credit card account. Thank you.
gvssnarayana
 
Nov 21, 2013

refund of ticket cancellation amount

i have booked railway tickets trough irctc the details are
train no 11019 TD 0735428708 PNR no 8115676117 date of journey is 12-10-2013
train no 12875 TD 0736636848 PNR no 6522299916 date of journey is 13-10-2013
i have not perform the journey due to cancellation of trains for PHILAN tufan
further i informed to careirctc through e mails but no action till 2 date
i view of above pl consider the case and refund the amount at early date please
regards
vssngollakota@yahoo.com
UOUOK
 
Nov 21, 2013

forget my password and security quesation

Dear
I have forgotten my Password & I.D.Please do send the same on my mail address:- hariom.chauhan24@gmail.com M0b.No.9729949408

Regards,

HARIOM
ajitiiit
 
Nov 20, 2013

Money could not refund Refund

Dear Sir/Madam
I booked e-ticket whose PNR 4155269345 date of jurney was 30th oct 2013, but unfortunately train cancelled. My money has not refund, Now I called IRCTC customer care they are saying that even train was cancelled but you could not cancelled e-ticket/file TDR within 72 hours so your money will not refund. Now my complain is If train was cancelled then why Railway/IRCTC is not refunding my money. After train cancellation any how I reached to my destination it took approximately 70 Hours, how can I cancelled and file TDR within 72 hours, even just before 30 minutes of departure time when i inquired then railway staff told me its cancelled before this there was no pre announcement for train cancellation. Please tell me if you are not refunding the money then who is eating my money.
Thanks
rizvi syed aijaz
 
Nov 19, 2013

forgot my password &id

Dear
I have forgotten my Password & I.D.Please do send the same on my mail add;-sarsonsrizvi@gmail.com M0b.No.9419001192.

Regards,

syed aijaz rizvi.
ravisri
 
Nov 18, 2013

refund ticket amount

Dear sir,
we reserved our ticket from visakhapatnam to nellore on 27th October the train no:22871 due to heavy rains the train was cancelled so please refund our amount of Rs.426/- as early as possible.But not reach the amount on the date

PNR NUMBER:652-4413414

PASSENGER NAME
RAVI KUMAR 48M mobile no : 8008570104

Thanks regards
harsitsing
 
Nov 17, 2013

forget my password and security quesation

forget my password and security quesation
kasina ramesh
 
Nov 15, 2013

TRAIN CANCELED AMOUNT REFUND

PNR .NO.6124368373 DATE OF JOURNY:27.10.2013 DATE OF BOOKING 24.10.2013

FROM:VSKP TO:BZA TRANSACTION ID:0781489976 TRAIN NO:12717


DEAR SIR

PLEASE ARRANGE MY BOOKING TRAIN CANCELD AMOUNT REFUND

WITH REGARDS

K.RAMESH
kasinaramesh72@gmail.com
9246634112
hariharanramasamy
 
Nov 14, 2013

activate my acct

dear sir my acct id harisamy its automatically deactivate. please activate my acct.
my phone no 9865023114
rkjupudi
 
Nov 14, 2013

Refunfd money doesnot come back

I booked my ticket on 9th October 2013 to travel form Vijayawada to Chennai on 14 Oct 2013,but due to train indefinite late i file TDR,till now it shows refund under process,so i want to know how many days for process.

PNR NO: 6223952929
REF NO:ekt201301409716662
NITIN3039
 
Nov 13, 2013

i forget my old user id and password

i forget my old user id and password
dear sir i forget my user name and password.my 1st name isNITIN and last name is HELCHAL D.O.B. is15/04/1978.
Mob No9822293039. my g.mail id is Helchal.Nitin2011@gmail.com
kindly send my new user name and e mail my g.mail id.
NITIN3039
 
Nov 13, 2013

i forget my user id and password

i forget my user id and password
dear sir i forget my user name and password.my 1st name is NITIN last name is HELCHAL and . D.O.B. is 15/0481978
Mob No.9822293039. my g.mail id is Helchal.Nitin2011@gmail.com
kindly send my new user name and password in my g.mail id.

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