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West Bengal

Consumer complaints and reviews about CESC

Jan 18, 2016

Excessive Electricity Bill

Sir ,

This is to inform you that we are facing issue related to excess bill amount on every month. Would request to validate the reading if required and also the meter as our usage is not so much that the amount can deviate .

Consumer No - 29063355027
Customer ID - 29000695702
Name - Jitendra Mahto.
Address - 1 Dhapa Road, Saradhapally
LP-26/8, Kolkata-700105.
Please look into the matter .

Thanking You,
Jitendra Mahto.
Dec 30, 2015

Payment receipt not yet given

Dear Sir ,

I have paid my monthly Electric Bill (November 2015) of Rs.750.00 on 24.12.2015 through Axis bank net-banking ,

but neither received the Receipt or any confirmation in my e-mail.

Hoping that you will take necessary steps immediately .

Thanking you ,

Pranab Kumar Chakrabarti

Consumer No.08021100002
Shibu Rao
Dec 17, 2015

High Electric Bill

Hi Sir,

Since I am having CESC connection from the starting.It is really very sad to informed you that
this time my Electric bill has crossed all the limit when I received my electric bill for the Month of
November 2015 Net Amount is Rs 5470 which makes me shocked which is never expected from CESC.
Every month I pay Electric bill since the billing margin are within my limit.It is my request to look into this issue
very seriously if possible arrange someone to check my electric meter also.

Docket Number for my Complain:31522020
Consumer No : 10155077000
Customer Id : 10000300302

Thanks and Regards

Shibu Rao
Nov 17, 2015

High electricity bill amount

Dear Sir/Madam

This is regarding excess electricity bill(From CESC) our consumer numbers and consumer IDs are

Customer ID 48000310736

Customer No 48180049001

Customer ID 48000310754

Customer No 48180051001

We are receiving bills with high amounts the last month bills are over Rs 2500/- and over Rs 1700/- for these two consumer numbers respectively . But there are not much use of electricity in my house. It seems to me like that something is wrong. Please take some action and check the same immediately.

Thnking you

With Regards

Somnath Chakraborty

Contact number :- 033 25492591
Mobile:- 09331938342
Oct 25, 2015

Gas Leak

Since I had a gas leak situation, I tried to call Indane Gas Helpline in Kolkata but no one was there to take the call. I tried 2 landline numbers and 2 cell numbers but to no avail. What kind of helplines are these? Lastly I sent an sms to one of the numbers. But there has been no revert in last 4 hours.My distributor is Kishore Gas Service, located South Kolkata on Prince Anwar Shah Road who also was not too keen help.I hope this gets escalated to the highest level of Indian Oil Corporation considering the apathy shown by their support xtaff in such potentially hazardous situation.
Sushil Kumar mukherjee
Sep 14, 2015

Wrong msg of other customer id

Customer ID 34000124091 of one Mr pradip belawala wrongly my mob no 9038255548 is registered as a result each month I am getting notice of o/s bill. Please rectify the error.

Sushil Kumar mukherjee
Aug 7, 2015

high billing.

Cesc con.no.02134138018 please stop billing abnormally high every month as i am receiving the same from your co.i.e.CESC.please rectify the defect immediately and start billing normally at actuals.it is highly irritating to see such huge billing without any reason and hence please check the meter and bill correctly.
Jun 30, 2015


6, Mandeville Gardens,
Kind attention : Dy. General Manager(Central).

Dear Sir,

Re: My consumer ID – 07000530162
Bill number - 0719200420305155 FOR THE MONTH OF MAY, 2015.

This is to draw your kind immediate attention that the above mentioned bill seems to be abnormally high as most of the days the flat left vacant during the billing period.
It has also happened in last year during same period and the same had been duly informed but without any effect that time.

You are therefore , requested to enquire the reason and inform us the report as well as your action to enable to proceed further steps to get back suitable compensation.
Awaiting your earliest action and reply.

Thanking You
Avishek Samanta
Jun 12, 2015

Power Supply Not Present


I am an unfortunate customers of yours residing in Arjun park, Mukundapur, Kolkata-99. I made a complaint at 1 PM today(12/06/2015) that electric supply in our house is broken. At 4 Pm one team arrived and they were unsuccessful to do so. They informed that another team would arrive shortly and resolve the issue. We waited till 6 Pm but no one arrived, Hence we called up again but each time we call up your customer care team reported us that there is fault related to transformer in our area and they are working on it. We repeatedly tried to convince them that report is wrong as I can see except our home each and every home in our home is lighted. But they disconnected our call without providing any resolution. It's 7:30 pm and we are still waiting.

My Complaint Number - 0615017391
subhabrata roy
Jun 5, 2015

Address Update

Please tell me the procedure of update the address
maya roy
May 6, 2015

illegally approve new connection without verification of address

my residential address is 41/4 sisir Bagan Road behala Kolkata 700034 and the stated address has allotted by kolkata corporation and the same is muted in my name I am paying corporation tax for this premises. on the basis of my residential address CESC has allowed the following electric meters in my residence:

Maya Roy consumer No 09089025006

Saptarshi Roy consumer No 09089025015

Partha Roy consumer No 09089026003

It is come to our notice that one person fraudulently misusing of my above stated residential address applied for new electricity connection and CESC with out verifying the same allowed new connection. I have written several letters with documentary proof to CESC that this is a fradulently activity and to take necessary action against it. but CESC neither given reply to my letter not takee any action against it instead of this they have illegally allow new connection to the fraudstar either not verifying the same or there is some involvement in CESC part for such type of illegal activity. I need solution in this regard and let me know how CESC has allowed to new connection in my given address

Maya Roy 9433074314
Apr 24, 2015


I applied for new meter connection. Inspection completed on 23.04.15.But when i checked the status on today in secs online website, i saw the reason "SUPPLY
REGRETTED FOR SPLIT LOAD". please tell me the meaning.

Sep 26, 2014

Correction of Name

Dear Sir,
Ref. Consumer No.08107036111
Sub.: Correction of Name

I, Mr Ranjit Majumder request your good self to rectify my name in your records as mentioned below.

Wrong Name: Ronjit Mojumdar
Correct Name: Ranjit Majumder

Request you to rectify my name in your record amp; do the needful.

Ranjit Majumder
Partha S Chakraborty
Sep 6, 2014


Dear Sir/Mamdam

I want to install 1.5 Ton Split AC ( 1 no ) in my house . Please inform me the procedure about installing . I don't know that how much I shall pay to CESC , please inform .

My details :--
Consumer No. = 10083087006
Consumer Type = DOMESTIC
Address = 136A , BONOMALI NASKAR ROAD , KOLKATA-700060

Thanx & Regards
Partha Sarathi Chakraborty
Rahul Agarwal
Jul 17, 2014


This is to bring to your kind notice that I,Gayetri Roy use this consumer no 02150005001(3 rd Floor,142/1A Picnic Garden Road,Kolkata-700039,LP 1/19) of CESC would like to inform you about your billing amount and meter read units which are fluctuating and increasing gradually for last months. No power consumable equipments being added to my house and usage are normal as before, but why there is so much difference of the meter reading? The meter reading is jumping up continuously for last few months. How can it happen? Why should I bear it?I had never consumed such huge units of energy. My last record of electric consumption will also proof the same. I have a doubt in my mind that either Electric Metre is not working properly or someone is doing Electric theft from our metre as we are unable to check what exactly happening because the metres are locked in a room.
You are therefore requested to kindly get my meter checked i.e. if it is faulty, do the needfu & adjust excess amount charged by you in last few bills,& make sure that I get correct bill in future. Please le me know, the action taken by at the earliest.Hope you will look after these matter and take the necessary action as early as possible for overcoming the consumer harassment.

Thanks & Regards
Gayetri Roy
3 rd Floor
142/1A Picnic Garden Road,
Contact- 9230432022
E-mail: rahul.agarwal0101@gmail.com
Mar 26, 2014

DOCKET NO 0314042516

Against above docket CESC men attended the problem on 25th March,2014. However, again somebody from CESC came and handled the system at 11 AM on 26th March,2014 although we did not make any further complaint. We have doubt that this man is not an authorized CESC man. We tried to intimate this through SMS at 56070 but SMS reply came that is number is not active and we should contact support services but no contact number was given. We want to keep this information under record.

sabyasachi bhattacharya
Feb 21, 2014

Erroneous bill generated and high amount charged for Consumer No. 76039066001 for Feb 2014/Dec 2013 and Sept 2013 bills


We had submitted a written application in April 2013 that we will not be residing in the above premises till Sept 2013 and so we should not be charged for any consumption
But we continued to pay the bills through netbanking but when we reached kolkata on 4th Sept there was no power and after complaining it got restored
Again on account of my daughters ill health I had to leave kolkata on 28th Oct and since then we are in Hyderabad
I am startled to find so much amount being charged
I can provide the train tickets as proof and even the bills doesnt show any present reading
Please rectify going forward and arrange for refund of the extra money being paid by me

Dec 8, 2012

new connection

Sir, in the year 2007, applied for a new connection,accordingly an inspection was conducted by the engineers who physicaly inspected and advised to build 10'' wall for fixation of meter and a L shape poll thereafter as per their security bill I submitted the payment after few days but when they came for meter installation, they wanted to install it in another shop, where the concerened shopkeeper objected which resulted return of meter, the personnel came for the purpose advised to get in touch with the the then district engineer Mr. Kirit Rana whom i visited on a good number of times, each time i visited, got advice thatb i personaly will go and make the matter solved.since then number of D.E. came adn all assured will see it and will talk with the previous D.E, but till date i am running from pillar to post but not getting the meter installed till date. so through you i want to draw the attention of the concerned deptt to please look into the same and take appropriate action so that i can get the meter imeediately installed.Please refer to my MA bill no-01/14366/06/8/1. Dated;27/03/2007. the bill was paid on 05/04/2007.All the letters written in this regard on a number of times had been given to the all the D.E. came after D.E Mr Kirit Rana.
s k atta
Dec 7, 2012

wrong bill

My cesc consumer no-76151074034. I have reeived a bill of rs.1530=00 for the month of Oct'12 which is totally wrong meter reding taken. In the bill meter reading shown previous-236 & present-520, reading date 03/11/12. But the actual meter reading was 243 on 23/11/12. I have made a complain to CESC vide sl no-29/11/12/175323 with a photo of meter, it shows meter reading.
Still I am waiting for a corrected bill to be paid to cesc.

sazid ali
Nov 26, 2012

not receiving bill last 3 months

my self sazid ali , consumer no.14088058013, address, 13/h/2 Mayur Bhanj Road, Kolkata 700 023, not recevied my electricity bill last 3 months.for this i am not able to deposit my current bill.
please send my bill to above address.
Ganesa Narayanan
Nov 21, 2012


CONSUMER NO. 11383126006

This is to inform you that the meter reading has not been done properly and during the month of September, 2012 and October, 2012 the Electricity bill has come for 3 Units and 0 Units respectively/

I afraid that because of the negligency of the CESC authorities, I afraid that huge burden will come on me in future and as such request you to take up the matter with the CESC authorities to take proper reading and charge me as per the Tariff for Domestic Consumers on monthly basis.

Hope to hear from you at the earliest.

Thanking you

Apr 23, 2012

Meter Reading

Dear Sir / Madam,

It is observed that the voltage supply is not remaining adequate (i.e. 220V) throughout the day in all CESC service area. As a result of this the ampere consumption is increasing which in turn increasing the Meter Reading of individual meters of CESC.

It is considered that this is a technical way of generating more electricity bill for all CESC subscribers.

May I request you to kindly look into this matter to restrict CESC authorities in cheating its subscribers and let us pay the actual amount as per actual consumption of electricity.

I look before you for your kind help in this regard.

Thank you.

Rajeev Karmakar, MCA
Ph: 8013909233
Mar 11, 2012

Required information

I want to a 1.5 ton split AC for my flat but I don't know what is the procedure to get connection for AC. Can anybody help to know can I obtained the connection for AC from CESC.
Jun 22, 2011

Supply breakdown remain unattended almost 6 days over.

My consumer No. is 09225086007. In our lane, supply breakdown occurred in four houses (My house and my neighbour's house-Mr.& Mrs. Mukherjee, Mr. Ghosh and another one) on 17-06-11 at about 10:30 AM. Accordingly, we have tried to made complaints/information over 1912/4403-1912 but failed to contact with such IVR number since the same is not working properly.However, through sms on 56070, I made it possible to inform CESE about the above power breakdown at about 01:20PM. I have been given docket No.0611029005 against my above complaint.

Now 6 days have already passed. Temprorary connection from other residence’s phase have been provided after 2 days but No one from CESC Authority attended the actual course of action till date. Mr. Mukherjee is a serious kidney patient. He is passing his days with very hardship. I have also tried to contact with CESC Authority's HQ, South-West Regional Office,Taratola over so many phone nos. but no one lifting the phone. As such I am visiting their office personally but of no results.
Jun 9, 2011

Meter reading not done in regular basis

My self Joy Ranjan Mukherjee am consumer of CESC supply. My Consumer No.09191050107.Now a days I face a problem that your billing department does not taken meter reading properly and regular basis. They sent me an average bill for current month (i.e.May'2011).So I feel worried about my electric bill.
So, my earnest request to you that please take my meter rate properly and billing properly that means on actual basis not on average basis.

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