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Consumer complaints and reviews about CPWD

Jul 26, 2015


My husband was allotted Quarter No. 71 E, in vasant Vihar Type-2 in General Pool on medical ground on 24.04.2015 and accepted the said quarter on 30.04.2015. I have taken technical acceptance on 01.05.2015 and was given 60 to physical occupation , since the quarter was not in habitable condition.
The said quarter has not been handed over whereas almost three month going to lapse. At present all windows are broken/rusty, wall is getting seepage as water of toilet emanates from upper quarter. Also there is electric point in that wall which wiring has been done with iron pipe through which there is possibility of getting electric current flow through wet wall which is dangerous for life. At stage I have requested several time to Junior Engineer, CPWD and contractor to sort out problems and give possession of said quarter. But they are not in a position to reply in this matter and not responding properly. At this stage I am facing lot of problems as we have already intimated my landlord about vacating flat hired on rent. I have also booked packers for boarding /de boarding of my household. At this stage I am facing mental problems and not is a position what to do what not to do, this has only occurred due to negligence of Contractor and Junior Engineer.
I therefore request to initiate enquiry against official and take punitive action against the person responsible for the delay and making harassment .
Jul 22, 2015

Painting work not done after 6 months of plaster work

Painting work has been not done after 6 months of plaster work .(complaint numbers are 123 dated 31/1/15 , 553 dated 9/3/15 , 781 dated 31/3/15, 1503 dated 27/5/15 , 573 dated 4/7/15, 644 dated 7/7/15 , 688 dated 9/7/15

many times i have visited the office and talked to the JE and also have gone through the complaint register ,but there is no response in it.

online complaint given before also complaint no 206 and 207 dated 11/6/15 and 12/6/15 respectively

so please see into this matter
Jul 18, 2015

Civil work

I am residing at CPWD quarter at G-39 Mirdard Road, Govt. Quarter Type -II, near Mata Sundari, New Delhi-110002

Civil Work
Bed room wall, Kitchen and corridor wall plaster have fall down I have lodge complaint online in Dated : 11-6-2015 at 10:05 Hrs. and which C.No. 8450306 in the complaint registered in CPWD Office, but no one can this short out problem .
So, I requested to you that kindly look into the matter of the above and please be repair at the earliest.
Anup Chanda
Jul 5, 2015

CPWD Civil

Anup Chanda, Qtr No. IC-735
Sec-3, Salt Lake, Kol-106

Please refer to my only representation dt. 19-4-2015 regarding replacement of broken glass in few of the windows. No remedial action in this regard has been taken yet, neither the complaint has been attended by at least courtesy visit. What more should I do so that the ibid compliant will be attended ? I with my family is facing problem, specially in the monsoon. Please take earliest action.

Yours sincerely
Anup Chanda
Anup Chanda
Jul 5, 2015

CPWD Civil

I am residing in Qtr No. 735, IC Block, Sec-3, Salt Lake, Kolkata, facing the following problems :-
1) Kitchen sink has been cracked and needs to be replaced.
2) One slab at the kitchen has also been cracked with a measurable part and some of it has been broken down and therefore, needs to repaired,
3) Latrine flash has become out or order and remedial action should be taken

Thanking You Sir,
Anup Chanda
IC-735, Sec-3,
Salt Lake, Kol-103
Jun 23, 2015

installation of exhaust fan

I have allotted house no 223 block B sarojini Nagar new delhi 110023 in the month of august 2015, I have lodge many complain from last 6 months to cpwd call cenetr and cpwd seva kender sarojini nagar near polliangi gown to JE (E) Mr. Sanjay Kumar Prajapati regarding installation of exhaust fan in kitchen but no action has been taken so for. Due to extreme hot it is not possible to do kitchen work without exhaust fan, But the said officer is so careless and does not hear any problems, a suitable action is required to taken against him.

house no 223 block B
sarojini Nagar new delhi 110023
Jun 20, 2015


There is heavy seepage in Type-V, A-28 Ekta Vihar, CBD Belapur, Navi Mumbai. Matter reported, but no action yet. There might be Electrical short circuit. Mr. Murkute is supposed to look after. Will he please?
Jun 19, 2015

CPWD Work against Enviorment

Dear sir/Madam,

I am draw your kind attention towards CPWD work at sadiq Nagar which is against Environment. They are doing lots of work as

1. Remove footpath for parking cars.
2. Remove ground floor Plantation or green area to make boundary wall
3. Remove water absorbing tiles on road.
4. Making parking for Srifort batminton stadium at our ground.
5. Making parking for Generators, Cars and tourist Vehicles.
6. Cutting trees and plants for more space on road

Please take action all these activities immediately.
om shanti
May 26, 2015


May 12, 2015

No water in the whole building

Sir, I am a resident of K-148, Kali Bari Marg (TYPE-I) Qtrs. Sir, I am to state that for the last four days in my whole building water supply is not in operational and for which I am made the complaint to Shri Mourya, JE (Water Supply) as well CPWD Sewa Kendra but no action is being taken so far. Kindly look into the matter to resolve the problem as we are facing lot of problem due to non supply of water in my building

Ajay Bajpai
May 8, 2015

window mason work

I have lodged online complaint about windows mason work in cpwd since 2 years. It is not completed till date. What should I do to solve the complaint???
P.S. Prabakar
Apr 24, 2015

pig breeding in side the building

I am P.S.Prabakar Sr. Audit Officer in Indian Audit and Accounts Department, Mumbai. I am residing at Sector IV with a single building (no.154) of central government staff colony, Antop Hill. My quarter no is.1364. This building has got 7 dwelling units and a central government aided school on the ground floor is surrounded by slums on all sides. Of late, pigs have started entering the rear side of the building through the broken fence. It has become a big health hazard. Though I had brought this to the notice of Shri. Venkat Executive engineer and Yadav Asst. Engineer, no immediate action could be seen for repairing the fence and preventing entry of pigs. There is nasty smell coming due to the breeding of the pigs. As it is a big health hazard due to breeding of pigs, I request CPWD higher authorities to intervene immediately and direct the EE/AE CPWD Antop hill for corrective action.
jal singh meena
Apr 23, 2015

Window need to be changed

Repected Sir My quarter No 529 pushp vihar sector-3 New Delhi-110017.

(1) 4-window is changed

I have lodged complain for the window change it is converted into major category 3 years are passed but still it is pending i have approached to the JE it is not solved kindly take appropriate action on this
Apr 20, 2015

Repair of Sever line and kitchen drain bloked

Dear Sir,
Kitchen sever pipeline blocked since one month but nothing has been done after so many complaints. Water supply is also not proper and requires repair in waterline.Pl do the need full.
Block 8 Flat no. 522, Lodhi Colony, New Delhi
Rabindra Nath Rout
Apr 16, 2015

Civil & Electrical

I am residing at CPWD quarter at Block-G, Flat No.4, 68-Purnadas Road, Kolkata - 700029.

Civil Work
Bed room wall damage plaster of rooms and dinning wall plaster have fall down I complaint in every week in the complaint registered in CPWD Office, Lake Area , Kolkata -29 but no one can this short out problem .
So, I requested to you that kindly look into the matter of the above and please be repair at the earliest.

Electrical work

Bed room Fan regulator and calling bell are out of order . It is requested that please be repair/replace at the earliest.

Rabindra Nath Rout
Block-G, Flat No.4, 68-Purnadas Road, Kolkata - 700029.
Mar 29, 2015

heavy wpc leakage in the celling of toilet and Kitchen

There is heavy WPC leakage in the ceiling of the toilet and kitchen, Room No. 2820 Bldg No. 207, Sector 3, Kane Nagar, Mumbai. I have written complaint several times and even personally met the Jr.Engineer. But they told, my above floor allot y Room No.2824 dose not allowed to do the repair work. But one Sunday my above flat allot y allowed to enter with lot of conditions to the labor but the labors of contractor has refused to do with his conditions and went away and the Jr Engineer is also not taking any action for that.
Due to these leakages of dirty water from the above flat my house has become inhabitable and smells badly and my small children are falling ill continuously. I request you take very urgent step to prevent the leakage completely
Thanking you in anticipation.
Your faithfully

From: G.Elango, Flat no 2820. Bldg no. 207, Sector 3, C.G.H.Colony, Kane Nagar, AntopHill, Mumbai.400037,.
puran chandra
Mar 19, 2015

Painting & Repair in new house accomdation

Hello Sir,

I have been alloted C1-618, new house at dev nagar multistories, new delhi on 27 feb 2015. There are so many issues related to painting(white wash) & repair, for which we have complained many times to JE, dev nagar. But as per them they are not allowed to do so as these buildings are newly alloted & AXM has approved them as ok. But i would like to inform you that our flat condition is so worst, hence we cant shift to our new home yet, however my HRA has been charged from this month only.

I hope you will look into the matter and do the earliest. As i want to shift with my family ASAP in my new home.

Puran Chandra Pathak
Allotee- C1-618, dev nagar, new delhi
Mar 18, 2015


Zonal Office

Respected Sir/Madam,
I (Avdhesh, Ministry of Water Resources, Govt. of India) requested you to please repair the footpath it is just near Metro Station Gate No.-4, in front of RAIL BHAWAN, Rafi Marg, New Delhi-110001 it is earliest because the public phased many problem in evening and morning time if possible make lighting as Gate No.3.
I am also complaint NDMC NO.0319232591, he said that this is not my work this is under CPWD.
Please start as soon as possible.
Thank you.

Ministry of Water Resources,
Govt. of India
Shram Shakti Bhawan
New Delhi-110001
Mar 14, 2015

Non-lodging of complaint online: regarding

It is brought to your notice that though I have been allotted a CPWD quarter (No. EB-089) at Salt Lake, Kolkata-64 on 17-12-2014 and occupied on 19-12-2014, no complaint is being got registered online. My mobile no. (7439024442) is being shown as not-registered. For lodging complaint online, when the person was contacted on Nos. 18002664499 & 1800114499, it was told that the ibid quarter was vacant i.e. the said quarter was not occupied by me. Due to the above reasons, I am unable to get my complaint related to my ibid quarter, lodged with the CPWD authority. I and My wife visited the office at EB Block several times, but JE could not be met with. It is also brought to your notice that on submitting the ‘Authority Slip’ (issued by your office) to the JE (Civil) at EB Block, Salt Lake, Kolkata on 19-12-2014, only “Inventory of Fittings Fixtures (Civil)” was handed over to me and no “Occupation Report” has been given to me till date. It is not understood without Occupation Report, how a person can be treated as an “Occupant”. In absence of the Occupation Report, what type of document is to be considered as my residential proof, it is not understood. In future, if it is required for any purpose, I may face a great problem at that time.

Further, though the said quarter was vacant from 04/2012, no work except white washing was done before its allotment to me. Detail of complaints is enumerated below:-

(1) There is not a single tile in any place in my quarter (EB-089).
(2) Sink in the kitchen, Mirror above the wash basin, Pane in the Toilet, Water Pipes etc. were changed and the Windows (some) were fitted with glasses only after its allotment to me.
(3) A window is still to be got repaired.
(4) There is seepage in a living room.
(5) There is no white wash in the balcony from outside.
(6) There is not a single curtain rod in the quarter for curtains.

For the remedy of the above quoted problems, I wanted to lodge the complaint, but could not succeed.

In view of the above, I would like to request you to issue necessary directives to the JE concerned to give me my Occupation Report and sort out the above quoted problems. In addition, it is also requested to report my occupation to the concerned authority so that I may lodge my complaint online. Copies of the Offer of allotment letter dated 17-12-2014 and the Inventory of Fittings Fixtures (Civil) dated 19-12-2014 are attached herewith for your reference please.

Thanks in anticipation.


(Niraj Kumar Tiwary,
Asstt. Accounts Officer
Q/No. EB-089
EB Block, Salt Lake
Kolkata-700 064
Mar 13, 2015

electrical and civil

I have been allotted Q no. 72 C in pushp vihar sector 4 and given my below complaints to the JE (Pushp Vihar) on 11/2014.
1. There is no window in the bathroom
2. There is no proper water supply and leakage in pipes due to which walls are not properly maintained.
3. White wash is also not done
4. sewer is also blocked in kitchen and wash basin, which is also cracked.
'we are so much disturbed as we have told the same problems atleast 8-10 times but no action has been taken, If this type of torture is started just after allotement of quarter what will happen when we shift in the quarter. Being a lady I have applied the quarter near to my workplace to reduce/minimize my tension but the position of this quarter increased the same.

It is requested to kindly take necessary action as early as possible as new session of the student is starting on 1/4/2015
Feb 24, 2015

electrical and civil

I am a resident of R.No.2349, Bldg.No.200, CGS Colony, Sector-6. I have repeatedly made requests for POP and painting to be carried out in my residence and have given an application to the Engineer Electrical Division, Nirman Bhawan, CPWD Office, CGS Antop Hill, for re-wiring and for fixing of new switchboards, as the exisiting one is broken and beynd repair, despite which, no efforts have been taken by the CPWD officials. The bathroom ceiling is having seepage problems and the glass panes in the toilet are missing. The condition of this room is downright pathetic. I would be obliged if necessary action is carried out in this premises at the earliest please.

C.R. Iyer.
Jan 9, 2015

Overflow of overhead water tank

My overhead water tank is overflowing for last seven days and I have complained about four times but not rectified so far. Due to this our room is also getting damped. Pl do needful to get it repaired urgently.
Dec 13, 2014

Terrace repairing and welding of doors

Respected madan/sir
I am a resident of House no 138 Block 23 Lochi Colony New Delhi. I have shifted on this house in 2010 and then I was told by the JE/AE Civil that my terrace will be setright within two months, but later on they keep on promisiing for within next three months. During these 4 years three JE has two AE and two Executive engineeer has joined and transferred but my complaint is still waiting for the action.Number of time I personely met with the JE/AE and EE and also submitted my application in writing and also logged on to the online compalint through phone but probably I am not having the resources to please or convince the CPWD authorities to attend my complaint. Now everyday I am getting around 250Gm of sands coming in my house due to very very minimal use of my terrace as it has not only become unusable but also creating the helth problem specially tomy wife who has just gone through the critical sergery. Moreover it is also becoming the source of dumpness inside my house too. Both the main door have become the main entrance for the rat/goouse etc as cpwd contractor has cutted the door while fixing the plain stone on staircase but he never turned up to fixthecutted part. This matter was also reported to the JE/AE of CPWD Sewa kendra but still I do not have any push or power to get the work done. Sir if this is the response of CPWD then may I request to the authorites that they should not deduct any licencefee from my salary and I may be permitted to get repaired by myself and CPWD should reimbrused the same. Otherwise first some senior officer of CPWD should vistit my residence and also setup an enquiry for inoderly delay to resolve the problem pl.
pankaj soodan
Dec 3, 2014

flooring repair of cooridor

Sir, my complaint is related to sewa kendra of cpwd.

I am staying at A-19, PV Hostel, Lodhi Road, New Delhi. I would like to draw your kind attention towards the indifferent attitude of officials of Sub-Division, which is responsible for Civil Works of PV Hostel Complex. Despite personal liaisons/ repeated requests/number of complaints through Online system/ their visits to my house during the past one year for attending civil complaints of my house, no concrete action has been taken. Every time false assurances are given and reasons for not attending complaints are best known to them. My complaints registered online are assigned to contractors for attending complaints, after some time they are converted to periodic up-gradation works and one fine day they are shown attended, without any physical work on ground. This can easily be checked through records of online system and verification of my house on ground.

2. One of the emergent complaint is repair of flooring of corridor outside entrance of my house in which many a times persons have fallen and may lead to some fatal accident some day if not attended.

3. Thanx and regards.
Dec 2, 2014

Repair of Central Government Quarter

Replacement of Bathroom and Latrine window frame.
Latrine Commode Cistern change.

Quarter No. 115, Block E, Tolly Gunge Central Government Quarters, Type II, Kolkata - 40

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