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DEN CABLE NETWORK

India,
Uttar Pradesh

Consumer complaints and reviews about DEN CABLE NETWORK

MAA ASHA
 
Jul 21, 2014

DD NEWS

DD NEWS (320) HAR EK MINUTES PAR RUK JATA HAI PURE BIHARSHARIF MAI.
Ramesh Kumar Khatwani
 
Jul 20, 2014

Set top box is unable to receive signal

I have four connections in my house.The cable connection does not work for many days continuously and no response is given by the local operator towards the complains.As per the mutual understanding of cable operators each area has one operator to deal with and no other operator can be approached for a better service.Due to this your customers are suffering and are forced to switch to other cable connection options.If such negligency persists your customer base will be narrowed soon.
hoping for a quick response.
Ramesh Kumar khatwani
Member - Food,civil supply and consumer affairs department of Rajasthan.
Mobile no. 9413661122
Rohit Lall
 
Jul 18, 2014

STB not getting activated by local operator

I got DEN STB(CISCO, White color) MAC-24767D6F7B09 from South Delhi & I told my local cable operator to activate it but they are denying to activate it, as they are saying that it will be activated directly from south Delhi from where I got this STB from, but when I called DEN customer care they said it is already activated & I have to just submit the form to the local cable operator. When I again called my local cable operator then they said that customer care people doesn't know anything & they are just saying for the sake of saying it & we will not activate your STB. Looking forward for your positive response asap as I am unable to activate it from last 4 days.
Regards
Rohit Lall
9811600735
Bhagat Vihar
 
Jul 17, 2014

Poor facility

Very disgusting and poor network. Please avoid that network and services are too poor. Employee dont have manners to talk the customer.
YADAV ASHOK
 
Jul 14, 2014

SET BOX IS NOT WORKING

MY SET UP BOX IS NOT WORKING ,BOX UNNABLE TO CUNNECT WHEN I COMPLAIN WITH LOCAL OPRATER HE DID NOT TAKE ANY ACTION SO I SUFFER LAST 10DAYS , THEY BEHAVE VARY BADLY AND THEY VARY CARE LESS ABOUT CUSTOMER , MY NAME ASHOK YADAV NUMBER IS 9999512090
ramakrishna m
 
Jul 13, 2014

worst service

always one or the other problem some times signal not found and some times not loading if we call they donot take any action and improper reasons
A K Sriwastava
 
Jul 12, 2014

Poor Customer Service

Whenever I am trying to contact customer care on toll free no we are being provided any information rather we are getting very improper response.This has put me under tremendous problem.Due to callous approach of customer executives I have decided to avail the services of other operator.If this attitude continues Den will have to close their business.
nraj
 
Jul 8, 2014

worst service

When you want to watch a Football match or F1 or any sport they go out of service!
Worst f@#$%&* arseholes!
don't ever thake this network!
idiots!

Regards,
Raj
Bangalore
srks
 
Jul 8, 2014

poor quality set top box

i had a good quality set top box of DEN MTN. one day my set top was complaint i give that set top box for repair to den mtn. They give new set top box . but that set top box was very poor quality. i asked my old set top box. they do not give . what can i do?
krishan 12316
 
Jul 6, 2014

no signal

Signal not found ples halp
virender singh sewa
 
Jun 30, 2014

complaint about signal

Most of the time my tv displays "signal not found".i had contacted to den office in the past but they are worthless,no help is rendered by my cable operator,always I have to call my cable operator to tell him about the bad signal.please take some working measures to provide us the good service.(I had tried your non working measures too like remove the set top box wires,clean it.plug it back etc etc."not working")
virender singh sewa
 
Jun 30, 2014

to know about cable operator's office

I only want to know address of my cable operator as his phone numbers are switched off always.
ashita@22
 
Jun 29, 2014

not taking complaint n using abbusive language

I lived in AF BLOCK OF SHALIMAR BAGG,DELHI.FROM LAST 15 DAYS NO CABLE IS DER IN MY JOME..OTHER HAVE FULL NETWROK,BUT ONLY IN MY PLACE ITS NOT WORKING,N CABLE OPERTOR MANOJ IS SO CHEEP N USE ABBUSIVE LANGUAGE WITH ME.."GO N DO WHATEVER YOU CAN DO"WHENEVER I HAVE TYM ONLY THEN I WILL VISIT".PLEASE TAKE STRICT ACTION AGAINST HIM ELSW I WILL LOGDE POLICE COMPLAINT.
Manoj(9268212545)

Regards,
Af block.resident
SANTU DAS
 
Jun 26, 2014

SIGNAL PROBLEM

Dear respected sir,
My self Santu das (ph:8296302525), Address: 33, uday bhilla udbastu pally, p.o.- kamarhati, 24 Pgs(N), west bengal, kolkata - 700 058.
Mera ghar mein 180 rental me DEN ka SET UP BOX hain. Usme jo jo channel ka facility hain us me se kafi channel last 1 month se dekh nahi pate hain (DURING SIGNAL PROBLEM) & communication problem also. Cable bala ko bar bar bolne ke bhi wo log kuch nahi kar raha hain. 1 banda aya tha 3 week pahle, usne set up box ko idher udher ghuma ke dekha or number note karke chala gaya. Lakin abhi bhi signal me koi improvement nahi hua. Mahine ke paise to this time me hum log pay karte hain, tab bhi itni problem kyun ho ga sir? Aap logo ke hat me agar kuch hai to please help us...
Local DEN cable operator ph no: 09330462424.
Thinks & regards,

Santu das
shiva119
 
Jun 21, 2014

den no signal problem

Mere den set top box me kafi din se signal nahi aa rhe hai cable wala call recieve nhi krta aur karta bhi hai to koi action nhi leta ek din usne ek labour ko bheja usne bas dish ka connection check kiya aur kehta h apka tv kharab hai jabki kharabi wahi se hai kyunki 24 ghante pehle usi tv me signal aa rhe the ab suddenly kaise kharab ho gya tv koi bataye mujhe dish walA koi kam nhi krta isliye is bar abhi tak humne uska payment nhi kiya kyunki 15 din bi thik se box chalta nhi h isi wajah se dish wala sahi nhi kar wa raha hai pls ap action lijiye uska nam Pawan hai uska mob no. 8923541514 hai plz jaldi ye problem solve karwaiye....
Shiva gupta
9012510365
Beharipur bareilly up
lkomith
 
Jun 19, 2014

for bad set top box change

I am Mithilesh Kumar from B-16/1 SHANKARPURI,KAMTA ,CHINHAT ,LUCKNOW ,UP ,227105......(M) 8765920928
मेरे सेट टॉप बाक्स मे लाईट नहीं आ रही थी जिसकी शिकायत टोल फ्री नम्बर पर एक सप्ताह पहले की थी , शिकायत नम्बर 1656675 है , जिसमे यह कहा गया की 48 घंटे के भीतर शिकायत का निपटारा कर दिया जायेगा मगर आज दिनांक 19.06.14 तक ठीक नहीं किया गया ,दिनांक 13.06.14 को लोकल कर्मचारी चेक कर यह बताया कि सेट टॉप बाक्स ख़राब हो गया है इसे कल दिनांक 14.06.14 को बदल देंगे मगर आज तक नहीं बदला गया ( दिनांक 19.06.14 रात तक ) बार -बार फोन करने पर यह कहा जा रहा कि " नया सेट टॉप बाक्स नए कनेक्शन वालो को उपलब्ध नहीं कराया जा रहा है तो आपको कैसे उपलब्ध करा दें ...: यह सरासर उपभोक्ता के साथ अन्याय है एवं सेवा की कमी का मामला बनता है , अत : अबिलम्ब इसे ठीक कराने का कष्ट करें अन्यथा मुझे उपभोक्ता फोरम मे जाना पड़ेगा ........धन्यवाद

My Set Top Box, MAC Number: 24767D6F57CF
DEN S/N 400012285353448
Sanjay Khanapara
 
Jun 19, 2014

DEN Network Connection Not Available

I live in Rajkot, Gujurat in King's Heights App. Vidhyakunj Society Main Road Area. I have already paid my rent to the representative of DEN company in my area yet there is no network connection at my house since past 3 days. I use two of the DEN company's network cables. His name is Tinu Bhai and I have already called him several times from which he picked up the call only once and gave a lousy answer. His phone number is: 07623955077. Now I want to know the process for making the connection work again as I have no idea of what to do. Please let me know as to what should I do.
Paresh Bhavsar
 
Jun 19, 2014

New Connection

we shifting my home, i have required new connection, we apply to cable operator from 31st May-14, till date cable operator not given for new connection, first cable operator ask to me setup box not in stock, secondly ask setup box is not activate, thirdly ask tomorrow given to connection, since 20 days some time ask we are coming 20 minutes. No one was responding from that day.
Kindly take necessary action , we are waiting from today, and get the private dish connection e.g.air tel, videocon etc.
Cabel operator - Vishal cable network, Nashik
Arjun1107
 
Jun 18, 2014

not providing proper channel

Sir i Arjun Singh Bhati. Plot no 127 zsb. Bjs colony jodhpur. Local cable operater and den customer care both not taking my complain regarding NDTV india a free to air channel not providing in area. They even not given me higher authority contact no. Please give me address and contact no so i can complain about mental harassment. NDTV INDIA &NDTV 24×7 my favourite channels
satish jainjangade
 
Jun 17, 2014

no cable network

I am satish jainjangade from sanpada sec 5 navi mumbai
pichale 16 dinose hamare yaha cable me problem aa rahi hai har 15 min ya 30 min ke baad cable chala jata hai.
humne iske bareme complent bhi dali hai local cable operator ke pas but o kuch khas dhyan nahi de rahe hai
aur phone bhi nahi uthate cable office me jao to bahane banate hai aap please kuch kijiye is bare me nahi to in
local cable operator ki vajah se aapke company ka naam badnam ho sakta hai.
I S Mishra
 
Jun 14, 2014

No Signal

Hi,this is IS Mishra from Sahara States Lucknow. DEN Services are so pathetic that we residents suffering from last so many months. No follow up by service provider when lodge ur complaint, they only turn up at the start of the month to collect money.
Taking up the matter with Dy. Commissioner Entertainment and other Agencies to take strict actions against them since they not capable.
marjadi devi
 
Jun 10, 2014

about cable opretor

We have been facing issues with the local provider in jaunpur shri sarda cabel opretor - is our local provider.
1. We have been given FAULTY Set Top boxes which needed to be changed multiple times.
2. INADEQUATE SIGNAL strength that never allows us to watch any channels
3. UNPROFESSIONAL BEHAVIOUR - never services our complaints on time, keeps us waiting even after multiple calls to them. I have senior citizen parents and they never hear their complaints nor support their services

The regulations by TRAI require the cable operators to service complaints within 8hours of complaint logded. I have reached out to DEN main office and logged a complaint too apart from calling the local service provider. No one has paid heed to our complaints. The DEN website has provisions for tracking complaints which never works! So what is the point of all this digitalization?? Is this another way to harass public in the hands of local cable providers? Please advise how should i fight this in the consumer court. pople are upset and going to diffrent oprators.
rajat m
 
Jun 10, 2014

cable doesnt work

The cable is not functional since 5 june 2014.
I have registered the complaint with both cable operator and
Den customer care firstly it is such a harrasment every time these
Fuckers ask for same details though i quoted the complaint no.
I think the no is for harrasment and not for well being of a customer.


Worst service provider.

No response over the complaint
marjadi devi
 
Jun 10, 2014

mental harresment by cabel oprator

We have been facing issues with the local provider in jaunpur shri sarda cabel opretor - is our local add Name:SHRI SHARDA TRACTORS, : Jaunpur, State: Uttar ... SHARDA TOWERJAYCEES CHAURAHAJAUNPUR - 222002UTTAR PRADESH.service provider.
1. We have been given FAULTY Set Top boxes which needed to be changed multiple times.
2. INADEQUATE SIGNAL strength that never allows us to watch any channels
3. UNPROFESSIONAL BEHAVIOUR - never services our complaints on time, keeps us waiting even after multiple calls to them. I have senior citizen parents and they never hear their complaints nor support their services

The regulations by TRAI require the cable operators to service complaints within 8hours of complaint logded. I have reached out to DEN main office and logged a complaint too apart from calling the local service provider. No one has paid heed to our complaints. The DEN website has provisions for tracking complaints which never works! So what is the point of all this digitalization?? Is this another way to harass public in the hands of local cable providers? Please advise how should i fight this in the consumer court.
induchaturvedi
 
Jun 5, 2014

cable not coming from last 4 days

Cable not coming from last 4 days. No one was responding from that day. Today the person ..
responsible asked. Cable connection came only for those 2 minutes. They don't pick up phone upto 5 O'clock and then switch off the phone. To whom should I complain.
Indu Chaturvedi
Saideep III, A-603, Sindhi Society, Chembur, Mumbai

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