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GSRTC/ gujarat ST BUS


Consumer complaints and reviews about GSRTC/ gujarat ST BUS

Harshit Sheth
May 22, 2014

Bus not stopped at bus stand

Dear Sir,

I have booked two tickets of express bus for Surat for today(22.05.2014). I have done online booking. Bus is Radhanpur to Surat our starting point is Ahmedabad Nehrunagar stand.Though we wave our hand towards our bus, bus driver didn't stopped the bus at specify bus stand. Now the authority at Nehrunagar GSRTC stand told us to go Gitamandir st stand( central bus stop). Though we have paid full amount of our ticket, we have to spend money to reach destination.
So kindly give us fare towards the Nehrunagar to Gitamandir stand and please take necessary action against the driver.
krunal kanse
May 7, 2014

Money not return

Khambhat To Vadodara Via Dharmaj

date : 6/5/2014

bus no : 6048

Conductor Batch No : 1153
To Request My Money Return
Hiren G Patel
Apr 23, 2014

stop without stop

Sidhpur-Pavagadh bus allways stop Supream Hotle without any stop 30 minutes minimum so kindly suggests to bus staff not stop without stop
Hiren G Patel
Apr 23, 2014

Stop without Station

Respectively Deesha Depot Manager,

I am allwys travelling to Baroda to Halol bus Driver and Conductore are stop at Suprim Hotle without any stop minimum 30 minit daily rutain this matter allways passenger are disopint and angry to both staff kindly suggest what i am doing for better travelling
Bus name- Sidhhpur to Pabagadh

Hiren Patel
Apr 23, 2014

Inquiry person absent

Most of the time there is no person for inquiry at Sami (Dist Patan) bus stand, during official hours. Please look into the matter for the convenience of passengers.
lokat sakina
Apr 21, 2014

Due to The conductor mistake passanger wants to suffer.

Respected sir,

I with my family were traveling to jamnagar from Savarkundla the bus was "Savarkundla-Jamnagar".
Due to some problem occurred in bus,the bus could not travell to jamnagar n they have stopped us at rajkot.
The conductor of our bus(Savarkundla-jamnagar) had told us to show the ticket to another conductor he will allow u to travel to jamnagar.
Now we had taken another bus from rajkot it was rajkot- jamnagar (local) now when we had shown ticket to the conductor he had stop the bus n told us to get down from the bus becose we were not having report card.
So sir I request u that please take some actions on conductor that they should inform passangers about this rules.
We had to suffer a lot there was emergency n due to conductor's mistake we had to suffer.

Thank you
Apr 20, 2014

bus 30 min ubhi rakhe che station vagar

Ambaji thi jagdiya jti bus 30min ubhi re che pokhiya (kapadvanj pase)..pokiya ma hotel vado mafat ma jmvanu driver conductor ne aapine bus ubhi rakhave che 30 min k tethi vadhu..driver conductor free ma jmva mate pessengers no tim bagad krine late kre che..
Apr 18, 2014

bus depo ni 1 km agal utari dey che

Hu surat thi 21:00 vage ni bus "surat -sirdi" ma betho...
Parantu utaravana samaye mane rate 00:45 kalake
Waghai check post pase utari Didho....tya thi Maru ghar 3 km bur hova na Dalil Kari parntu condoctor a
Waghai bus stop nai jay m kidhu ane waghai chek post pase uthari dedho
Tya thi mare rate chaltu javu padiyu please bus services sari karo bus stop par bus ny Lai jay
Mar 22, 2014

E ticket

Respected Sir,

I would like to know that why printing of E - ticket is required. You can see message which is send by GSRTC with valid Photo ID. After booking Ticket on mobile to take print Out of same is very diffcult. you should cahnge rule for the same. indian railway follow this rule.

Mar 15, 2014

but not departcher at its regular time

Bus no. Gj 18 y 6636
Bus from: ahmadabad to rajpipala

This bus was never departcher at it's regular time ( it's departcher time is 8:30)
Bus's driver says that he is not liable to come at it's regualar time.and also says that
We are not right to ask or argues about the bus timing
Pls do something about it this problem is regular.
And we are suffering a lot at this time.
bhavin panchal
Feb 19, 2014

Wronge Tickets

Dear Sir,

I would like to inform to you who is book tickets at counter they are sick ...

on 10:30 PM we have book tickets form Surat S.T stand from Surat to Baroda (Volvo 6:30 AM - 20/02/2014) but they give us Ahmedabad to Baroda.
I want to be reimburse for my money how is possible.

Tickets PNR: SS752385, SS752386.

Bhavin Panchal.
patel kishan
Jan 23, 2014

bunwi chlu karvani arji

busma full bhud hovath ahina studentne chhodi deva spade chhe mate ek bus chalu larva vinanti !!
Jan 21, 2014

bus bndh thav babat

respected sir,
hu regular kalol thi mahudha updown kru 6u. mari sathe ahmedabad thi gna bdha regular updown kre 6 pn ahmedabad thi mahudha avva mate ni savar ni ane sanj ni gni baso bandh kri ne express highway kri 6 savar ni ek bus conducter less kri ne let time kryo che ena karne amne savare k sanje koi express bus malti nathi ane ame bhu heran thaie 6ie. dakor ane sevaliya vala pn mahudha chokdi vala rout ni bus ma updown kre che etl e pn heran thay che. savare 8.30 pchi 10.00 sudhi koi express bus nathi ane sanje pn 4.00 vagya thi 5.30 sudhi koi express bus nathi so please sir aa mate koi pagla leso. amne ahiya updown mate bijo koi option nthi etl private ma aavan javan ma taklif pde che ane amaro transfer pn saky nthi fix pagar na karne. so plese aa prasn no koi ukel lavva mate vinanti che. please please sir take necessary action.

Dec 23, 2013

direct depo bahar bus java babat

Dear Sir,
I am regular traveling from Bardoli to Kadodara to Bardoli,
Sir roj sanje k'dara to Bardoli javana time par 50% bus depo ni andar & 50% bus direct jay rahe 6e. khas kari ne express bus, to sir tame j kaho k badha passenger road par ubha rahe k depo ma, depo ma ubha rahiye & road par bus ubhi rahe to dodi ne road kross karvo pade te bahu danger 6e, Please sir do something for us..............please..........please..........please.............Sirrrrrrrrrr

Thanking You, Sir.
vicky varma
Nov 6, 2013


respected sir,
Oct 31, 2013

tecket booking

Respected sir,
i am booking a tickit on line by my account "chauhanrafik". i book for mundra to somnath 1st Nov'13 9.45 AM Express bus 1 Mail ticket.payment is already cut in account but ticket is not book done.
kindly help for this mater.

Thank's and regard,
Chauhan Rafik,
Mo. 9723129874
Oct 20, 2013

gsrtc a/c luxury complain

Dear sir/mam

I am a regular traveller of gsrtc between ahmedabad to bharuch.
today I am travelling in one of the ac bus going from abad to surat. Departure time 1620 hrs from abad s.t.bus stand.
GSRTC is charging 236/-INR from abad to bharuch. Maintanance of the bus was not done and many things like a/c ...charging points.....television...etc were not working....so I want to ask that why gsrtc charges so much for the same bus not maintained and not giving all the services they charge for....

Gsrtc should reduce the rate of the tictket if all things are not working or as accordingly.

Please take some required steps for the same.

thanks and regards

Oct 19, 2013

non co-operation from conductor

Dear Sir,
I have reserved ticket from bus depo for the next day,that is i have pay extra charges for reservation.Unfortunately i was just 5 min late and bus depart from depo so i got that bus at next stop in city,but conductor said you reservation is valid only in depo,now you can not argue for seat. So i just want to know are there any type of rule? Can complaint against conductor?
Oct 19, 2013


Dear Sir/Madam,

I am the regular passenger of GSRTC travelling Vadodra-Dabhoi and back daily, holding the Express Service class pass vide dbh/dbh/0006047 for the month of Oct 13.

Today at 1415 hrs at ST Depo Dabhoi the bus No. GJ18 Y-7878 Dbhoi-Ahmedabad was waiting for passengers but the Bus conductor stopped me and told no pass is valid in this spacial Bus (although only 10-15 passengers were there in the Bus). So, immediately i approached to inquiry but i was astonish with the behavior of the person sitting at inquiry,was telling if we will allow the pass holders in the special bus he won"t be able to recover even the expense of Fuel. He was so rude and aggressive as i have done a crime by paying a advance fare to GSRTC in the form of monthly pass.

Due to this type of behavior and attitude the GSRTC is getting bad name and also highly uncomfortable/insulting for the passengers. If you also feel that due to the monthly service class pass, the GSRTC is going in loss please stop issuing pass with immediate effect or otherwise, I request you please investigate the matter and take strict action against the defaulters.

Thanks and Regards
Sudhir Dixit
Patel Ravi
Oct 17, 2013

Start Dhanera TO Palanpur New Bus

sanje 4:00 Pm pachhi Dhanera thi Palanpur java mate koi direct bus ni suvidha nathi. to passenger ne private ma javu pade chhe. aa vise aa pahela pan 2 vakht complain krvathi koi jvab malel nathi. have Dhanera thi Palanpur java mate sanje 5:00 pm pacchi direct bus mukvi.
piyush raval
Oct 10, 2013

Refund GSRTC booked ticket,

Dear sir,

On 06/10/2013 I was travelling from Unjha to Surat in Dessa to Navasari sleeper bus, I have booked online ticket but unfortunattly

I have'nt take print of booked ticket but got soft copy of ticket by the mail, When I was sitting in bus conductor told me to saw my

ticket I saw it in my mobile but he has refuse to me that this ticket is not valid he has req hard copy of ticket,again I have pay

money for same ticket,

Now told me sir how can i take refund my money

Online ticket details

1)PNR NO-GJ208835



Details of bus ticket,

1) TICKET NO-1911



Personal details

Piyush bhogilal raval

Mob no-7600703167

Please do needful...
kaushik prajapati
Oct 3, 2013

bus not stop

respected sir,
today i am travelling from nandasan to chhatral in nadiyad to disa.bus number is GJ18 Y 8736
I told to bus conductor that i have project work in chhatral but he did not stop bus in chhatral.
he stop bus next stop kalol ambika.from ambika i caught other bus and than i going to company.
chhatral is not dilax express stand?????????????????
most of conductor not stop bus in chhtral.
please quick reaction on this problem

your faithfully
kaushik prajapati
Sep 24, 2013

Issue regarding student pass

I am the student of engineering fild, i leave in dhasa- bhavnager and i study in engineering collage at rajkot.i want to up & down rajkot to dhasa becuse this is vry suitable for me. I hav complete document set. But problem is thair our st depo incharge could not get permition to issue pass to me. I realy reauest to you pls help me regarding issue of student pass.

Thank @ regards,
Aug 29, 2013

Bus not stopping at the bus stop

hello sir,
my name is kritika,i am working in narol.so now a days i am traveling daily by state transport bus at 8.00.its a bus from gandhinagar to maninagar .and i get down at kalupur char rasta.its a new white colour.before this bus when i was travelling from other buses every bus which use to stop at kalupur char rasta where there is a traffic police station,but this bus conductor donot stops there despite of every other buses stoping there.he argued with me and said,"m nai utarunga,agli bar bus me mat chadhna,koi utharta hai to utarta hoga,"...and every body was saying that ,"k uthar do stop h yahan pe..." then after arguing for atleast 20 min he stoped at a stop which was about 2-2.5 km away from my bus stop from where i take a connecting amts bus to narol at 8:35 ,which i missed today because of him and thats a only bus from kalupur otherwise there is only 1 bus after that which is 1hour late ,thats very late according to my office timing.
now i want you to take some serious action on this bus conductor.as it is effecting my travelling..when i am travelling all the from gandhinagar to-narol(pirana)...

kritika pandey
Aug 14, 2013

bus do not come frm last 2 week

Respective sir
Sir I am student at gandhinagar college. We are strugeling frm last two week because bus do not come. We call kalol depo manager but we have not get any positive feedback. Bus no 2194 time 3.30 kalol to gandhinagar. Sir we hope u will help us in dis. We are very strugeling and we are totally disapoint frm kalol depo services. Plz help us and take out solution

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