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Home Town GIP Noida

India,
Uttar Pradesh

Consumer complaints and reviews about Home Town GIP Noida

bhavesh13
 
Apr 23, 2014

damaged sofa delivered

ref:- order no 2000107171, invoice:90665375 dt: 21-04-2014

one sofa delivered to my house on 22april14 from noida (u.p.) showroom. its fabric is found damaged (having cut on two


places, see picture attached) today when ur associate came to install stand on it & he removed

polythine from the back (which was left uncovered by delivery person quoting that it will be

removed by the person who will assemble stand

i want immediate refund/replacement with new sofa of same. moreover i need reciept of

rs400/- charged for delivary but not mentioned on invoice.

BHAVESH MISHRA

cel:9412732952/8527038980
udeka
 
Nov 13, 2013

Delivery of Defective Product

I booked a Set of Carolina Chairs on 22nd Oct 2013 vide Order no. 2000102817. I received a SMS on 9th Nov 2013, informing the delivery of the items within 24 hrs. However, the delivery never occurred on 10th nor on 11th Nov 2013. After lot of follow-ups and also lodging a complaint (no. 0005022651) regarding the same, the chairs were finally delivered in the evening on 13th Nov 2013.

On delivery, the products appeared to be OK. But to my utter surprise, it was discovered later that one of the chair has been delivered with a broken leg. While trying to contact the customer care immediately, I found the phone was not answered, which I finally could contact this morning. While the person answered the phone told me that he will contact me with their plan for rectification, I'm still awaiting for the same after passage of more than one hour.

With the above experience, it will be very hard to believe that the company care for its customers, let alone practise CRM or CEM for effective business.

U. Deka
8588841695
AMIT KUMAR RASTOGI
 
Aug 2, 2013

DELIVERY OF PRODUCT

I BOOKED A DINING TABLE ON 25-7-2013 VIDE SO NO.2000100563
ON 25-7-2013 I RECD A SMS ON 31-7-2013 THAT THE PRODUCT WILL
BE DELIVERED WITHIN 24 HRS I WAITED ON 1-8-2013 BUT NO DELIVERY
EVEN THE PHONE NOS.GIVEN ARE NOT WORKING IT IS VERY SHAMEFUL
FOR SUCH A BIG COMPANY.IT IS JUST LIKE CHEATING WITH PUBLIC AS THEY
ARE TAKING MONEY FULL IN ADVANCE AFTAR THAT THEY DONT HEAR CUSTOMER
KINDLY SOMEONE GIVE ME THE PHONE NO. OF HIGH OFFICIALS OF THIS FIRM.NO
BODY SHOULD BUY FROM HERE.KINDLY ADVISE ME WHAT TO DO IN CASE OF NON
DELIVERY OF GOODS.
THANKS
AMIT RASTOGI
9811863173
aura1960@gmail.com
probir
 
Jun 30, 2013

Non Delivery of Mattress Order no 2000099114/ 2000099455

I have brought one Kurlon Mattress on 15/06/13 and made 100% payment in advance. Schedule of Delivery was 20/6/13. The Hometown matterss divn. sales person when conducted they said there was some internal payment problem and my order will be delivered on 25/6/13. Mattress was not delivered and they said they will give replacement mattress on 26/6/13. On 27/6/13 they informed that they are sending standby mattress which is of bigger size than what I have ordered and will not fit in my bed and asked them not to deliver that same. They said that matter with Kurlon has been resolved and will be able to deliver by 29/6/13. Again on 29/6/13 they said the mattress has arrived and next day I.e. on 30/6/13 the mattress will be delivered. I have checked with them on 30/6/13 morning and they confirmed the date of delivery. But at 10:00 P.M.on 30/6/13 they said they are unable to deliver the same and will deliver by tomorrow. To my surprise I have received a mail stating, "As per request the delivery for order no. 2000099455 is rescheduled on 10.07.2013".I have never requested to reschedule the delivery date, in fact I have asked to cancel my order if it is not been delivered by 30/06/13 and want my money back.

I don't find any other alternative but to lodge a complain on Consumer forum on this issue.

P, K.Roy Chowdhury (ID no: 8005076978)
84C, Super MIG,
Express View Apartments,
Sector 93, NOIDA 201304.
M.No 9711308273
kamlesh pathak
 
Feb 1, 2013

Non delivery of product

Hi,
I have bought a LG refrigerator on 26th of jan 2013 and at time of purchasing i have clearly told that persones that i want the delivery in first half of the weekday because my office timing is from 2 pm except saturday they said ok we will deliver it in first half on tuesday but now it almost one week and i have not got the delivery till dated 01-feb 2013 yet and now the person named kshitij is saying that we can only deliver after 3 pm. Now i just want to cancel my deal and want my money back. there is no any responsibility is showed by the staff of ezone toward the consumer, they have not called me a single time and asked that i got my delivery or not.

Kamlesh Pathak
8510047420
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Oct 14, 2012

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harshit Rastogi
 
Oct 14, 2012

Experience

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Harshit Rastogi rharshit84@gmail.com
Feb 2

to ht.noida, 84.rsarika, Sarika



HomeTown Future Group.
Pathetic customer service ... No response at all, no one seems to be responsible enough to even respond.
I bought goods worth Rs. 1.8 lacs from GIP, Noida. the same was suppose to be delievered with in 2 weeks .... even after 4 weeks I got only some of the goods ordered. then for a week the Furniture what I had received was lying at my home and there was no one to do the fittings.No one @ Hometown even bothers that what is your ( customer's ) problem. they keep on postponing delivery dates and fitting guy visits at their own will.. Even the goods received are not polished well.
I recently got married and had asked my wife to take leave for this stupid work but people at hometown hardly understand the importance of our time.
for past 10 days its like today / tomorrow is the response which I'm getting from the people when I call on the no. menitoned on my advance receipt. I just wanted to ask one question from the higher Authorities @ Hometown... did I , even for a moment said that I will pay you tomorrow or I will make a partial payment... I mean in Today's era how can you be so reluctant with customer service or it seems that you are completely reluctant to understand the customer requirement and not at all bothered about customer satisfaction level.
For sure in future, I would never ever buy anything from Hometown nor I would advise any of my known to buy it from hometown... Infact my biggest mistake was to order my house furniture @ Hometown.
First you people dont deliver the furniture on time then we should wait for your fitting guy. the goodwhat I have received yesterday was suppose to be received by me 4-5 days back as I got the confirmation call from home town, then next day when i called back someone told me that the can not deliver the good that day they will deliver it tomorrow then next the same story got repeated. finally yesterday i got the center table and dressing table ideally when its already delayed from your end you should have send someone yesterday itself but no one visited even today....

no one seems to be responsible and answerable.. I'm just stuck...... PEOPLE ATHOMETOWN DO everything at their own will.

Regards
Harshit Rastogi
9560920807 / 9312994121
Reply Reply to all Forward


Harshit Rastogi rharshit84@gmail.com
Feb 15

to ht.noida


wteam @hometown
I have bought furniture from hometown for which the details are mentioned below. I believe that nothing affects on deaf ears @ hometown. I complaint about the service and feedback in my earlier tailed mail but not even a single revert. . . I m being optimistic writing again to get a revert and a solution.
advance receipt no. is #2000079306,. and second advance receipt that we have is hand written and the receipt no. is 2781, dated 10th jan 2012. registered no. with hometown is 9560920807. from hometown someone was suppose to visit for polishing and finishing. someone called on Sunday morning that he would visit on Sunday afternoon I informed him that I m out of station and he can come on Monday around 4:00pm. but guy visited on Sunday itself and then fighting with me that I told him Sunday only and not Monday. to the fact that I was not in town why the hell I.ll ask your guy to visit. . .
Can u please check and send someone to do the required. its more than 3 weeks that I'm following up on the same. but staff at hometown seems to have instructed and do things as per their own will. seeking your immediate action.
there is no system at all, no customer care. . nothing. talking at the so called customer care locally is the utter waste of time.
one thing I'm sure off that you sell only ones and you don't have loyal customers or repeated buying.
harshit Rastogi
 
Oct 14, 2012

Customer service

Hi,

No words to describe the pathetic experience while transacting with Hometown ,they have the worst customer service section , don't have a recorded line for customer care records , their executive talks rubbish and top of it have no respect about the fact that we are the customers and they are their to serve us , to assist us till the time we are not satisfied. But i doubt on the business values provided by the organisation to its employees.

In my lifetime would never make aq purchase again from '' hometown '' ,rather ' Hell town '' . Neither would never ever recommend anyone to buy home stuff or any furniture from hometown.

Regards
Harshit Rastogi
9560920807 / 9953552340 / 9873597156
User276895
 
Jan 2, 2011

Casual Sales Personnel GIP Washing Machine Section

yes you r very correct, the Hometown sales guys most of them don't deserve to be there at all they are just spoiling the Company's name. I wounder if there is anyone taking any action or not.?
User83806
 
Jul 13, 2010

Casual Sales Personnel GIP Washing Machine Section

This is reg casual attitude of one sales person ( unfortunately I dont know his name ) in Home Town GIP Noida who was around in teh Washing machine section when we purchased a top loading cherry colour LG product couple of weeks back. My point in writting to you is to complain about teh casual behaviour of this person as todate he has not honoured his commitment to have our old washing machine sold as buy back from his so calle dtall claims of vendors. No basic customer service of calling back and intimation...pathetic CS...once sale is made they are least bothered...No wonder we rank so appaling in CS....and to top it his boss also assured that in a day it wud be resolcved ...nothing happened...Its not that we have still kept the old product with us ...Had to discard it as it was taking space its just that how undependable these so called big show room Sales reps are who just cud not be bothered about CS.

M Uday Kumar
33, Sanchar Vihar
Sector 62
Noida

Mob - 9899099651

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