Log inRegister
Submit Complaint

ICICI Bank Credit Card


Consumer complaints and reviews about ICICI Bank Credit Card

Jan 16, 2017

Credit card Not Received

Dear sir ,I applied for ICICI credit card ,and it has been approved also ,and I receive my Pin number also but credit card not received ,kindly give dispatch detailed or kindly inform me whom should I call for the concern.
My application Number - 2016366956189
Mob -7709888936
Manisha Khare
Nov 27, 2016

Credit card not received yer


I have applied for credit card and i haven't received card yet and started receiving email statement. Obviously i woulnd't be able to pay because i dont know my credit card number. And there is no way to contact customer care since i dont know my credit card number.
Please find below my credit card reference no 2016274759029.

Manisha Khare
Nov 14, 2016

Platinum credit card pin

I received platinum visa credit card, but pin no not received. how can I use the credit card or how can I activate my card
Oct 21, 2016

Delayed information and no proper communication

I Ravi praksash yadava i have submitted all the document but did not provide any application number
I have try to so many called to Neha which one of vendor she always ignoring calls
Kindly i would request if i have submitted all the why he/she not provide any information

Please look the matter and revert back
Jul 26, 2016

Icici coral credit card

ICICI coral credit offers never work. I have been trying since ages to avail the offer of 100 Rs. off on movie tickets, but can never book it. If the quota for tickets is over for the day, then logically it should be refreshed at 12 am. But I cannot seem to be able to book a ticket at 12 am with 8mbps WiFi either. This leads me to the conclusion that ICICI is defrauding customers by enticing them with cool offers and never making true on them. Very shameful ICICI.
Jul 20, 2016

annual Fee for 3rd year

Dear Sir / Madam,

This is with reference to your credit card statement dated 15/07/2016, You have charged Rs.99/- as annual fee for 3rd year but when card was given to me I have been told that no annual fee will be applicable. I do not have any proof for the same. Though the amount is not big but it breaches trust.

Request you to have a look and see what you can do for the same.

With regards

Bahadur Singh
Credit Card Number 5241 9313 7497 0006
Contact Number 9960641478
Email Id : bahadursingh@ismt.co.in
Jul 18, 2016

Stop the Processing of Corporate Credit Card

Dear ICICI Team,

Today I have received a mail from ICICI credit card team regarding a credit card application where it is clearly mentioned

Dear Mr. / Ms. Das,

Sub: Your ICICI Credit Card Application Ref No. 2016193866503

Thank you for your interest in ICICI Bank Credit Cards.

We acknowledge receipt of your application for a credit card. To enable us to process your application, we request you to reply to this mail, from your official e-mail ID, in confirmation of the request for the credit card.

Looking forward to your co-operation in helping us serve you better.

Cards Team
ICICI Bank Ltd.

and I have replied that

"Dear ICICI credit card Team,

Kindly confirm me the below mentioned details:

1. As per your representative the card is free for lifetime (without any target amount of purchase)- is it true?
2. He also confirmed that if I withdraw money from it, there will be no charges till 89th day- is it true?
3. Repayment days of this card is 90 days - is it true?
4. Also provide any relevant information related to this card.

Ref No. 2016193866503

Please reply as early as possible so, that I can confirm you for further proceedings.

Thanks and Regards,
Sougata Das"

But I have not got any answer from them.

After sometime I have a confirmation message (in my mobile) regarding the processing of credit card without answering to my desired queries.

In this scenario I wish to stop further processing of this card with immediate effect.

Here I am attaching the screen shots of the mail trail with ICICI in this regard.I have tried many a time to contact your customer care executive but numbers are not reachable or not available.

I request you to stop the process without further delay.

I do not want this card at all.

Thanks and Regards,
Sougata Das
Jun 23, 2016

Regarding wrong charges


i am using ICICI credit card fom last 2 year, last month i make a purchase of Rs 17206/- form my credit and on 27/05/2016 i received the bill and on 26june one of the merchant decline my one of order and process the refund of Rs.. 16721/- in my account which is reflect in my account on 28 may 2016 and the i will make the balance payment of Rs 500 in my credit card account,but on 20june 2016 when i check my account there is a late fee charge in my credit card regarding this when i speak to customer care they told me that you should pay the whole amount, i don't understand the reason why should i make the whole payment when the merchant is already refund the amount in my account then what is the meaning to make extra payment to iICICI bank account kindly look into this matter on priority

Name- Nitin Bansal
Credit Card number 5241931503513016
Jun 9, 2016

Change of payment of last payment not done and charge late fine .


Jun 8, 2016

Pin Number not yet received

Hello ICICI,

I have received my credit card via Blue dart. I didn't receive the pin number for the same. So how can i use my Credit card without pin Number. I tried to set my pin number through ICICI ATM, but unfortunately i am unable to set it. When i was inserted my card into ATM it asking PIN number. There is no option like set your pin number. So how can i resolve/get my pin number ASAP.
Please help me in this.

chandni parikh
May 18, 2016

wrong charges

i mrs chandni rupesh parikh holding credit card with your bank since 15 years, and for rthe same i am making regular payments for my credit card statements.
but sorie to say since last few months i am not getting proper reminders from bank for my payments n dur to that bank have charged me late payments charges in my march statement, for the same i spoke to cust care exc n thy told me that will b reversed in next statement but its not done. n now in this month again i m gettin messages that if i dont amke payment my card will b suspended n that to ust for rs 650/-
kindly chk in to this matter n reverse my charges as soon as possible
thanking you

chandni parikh
May 13, 2016

ICIC Coral Credit Card


I received a call from 8892940849. And they told me that i need to send the document because my ICICI card will be replaced by new card. I send all my documents, it is been 4 days there is no verification call. I afraid that i send my documents to some fraud people
They asked me mail geticicicard@gmail.com.
Apr 4, 2016

regarding credit card pin

i received platinum visa credit card, but pin no not received. how i can use the credit card.
Feb 18, 2016

ICICI Bank Care

Dear Customer (ManjunathC),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

ICICI Bank Customer Service Team
Feb 18, 2016

Credit Card Not recieved

Hi ,

Sir, From Delhi Credit Card has been Dispatched But courier guys they didn't called me.. even after tracking courier Number i called to blue dart courier but they are telling we got request from bank to send it back to Delhi..... & they are telling your number has not mentioned in that courier.....Same for pin Number......Please kindly Solve this problem & Re dispatch that card......icici bank customer care they are not responding....

Feb 17, 2016

PIN received But Credit card not Received

i am received a PIN number for my Credit Card but not yet received the Credit Card till now please furnish the details for me as soon as possible

Feb 8, 2016

Without consent offering credit card with additional charges

Your bank employee called me though cell no.917210497693 and told me some offer which i had never applied and never expected.

You employee crosschecked the present Credit card with me and told me some complimentary offer indicating below gift vouchers -

1. Wrist watch costing about 4000 Rs. - free of charge
2. Belt and wallet costing about 2000 rs. - free of charge
3. Holiday stay in hotel in India / abroad with Rs.7000 which i have to pay, bank will pay some 30% of the charges etc.

I clearly told your call center employee, I don't want the offered card as well as I don't want the offers too.

In last moment he told me that this is already dispatched, we are just completing the formalities, your credit card will automatically charged for Rs. 7000.

Pls take actions against such fraudulent. This kind of attitude is spoiling your brand image and reputation.

p.mahendra @rediffmail.com

Jan 27, 2016

Credit card

I have applied for icici credit card online.a person has come and took all the details and signs .he had not given me application number.would like to know the status of my card process
Jan 5, 2016

Credit card returned without information

Long back I have ordered icici credit card. Even then speed post guys dint call regarding delivery and directly I got the message that it has been returned. Really dissatisfied from the service. My awb number is EA306845777IN already I received pin kit.
Dec 19, 2015

ICICI Bank Customer Care Team

Dear Ms. Nandini S,

We regret the inconvenience caused. Please write to care@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2p7gy_aadn2) in the subject line.

ICICI Bank Customer Service Team
Nandini S
Dec 18, 2015

not received icici credit card

One of the ICICI credit card executive came to our office & took all documents for processing Credit Card

Though I received Msg that My credit card has been approved & will be despatched in 8 working days till now i have not received

But Iam getting msg about my credit card mentioning last four digits that my mobile number is upated , my residence address is updated

Whom to contact Customer card Iam Unable to reach as there are asking for my card number

Pls help
Maitreya Kulkarni
Dec 8, 2015

card request placed without consent


In last week some guy called Virat Shinde called me for credit card is being offered to me. When I forwarded documents to the same offer, that person replied that I cannot apply on my current months salary slip of my company (Edelweiss) . At that time the same guy said that I am processing your request on any other companies ID (i.e. I am on payroll of some other company) I said don't process my request I will send you the updated salary slip then only process my request. Today morning I got text message Credit card application no 2015332926107 is under process and after few minuets I got text message that my request is rejected. Now this process was done with out my consent now who has given you authority to process the request with out my consent??? who will be responsible for for loss of my CIBIL score??? I am not taking any kind of responsibility for today's incidence as it is processed without my consent. I want higher authorities to look into this matter.
Dec 8, 2015

Change of Coral Credit Card

I just got a call from a person who said to be from ICICI Bank. He told that ICICI bank is going to block the existing Coral Credit Card and will provide Rupay Card instead. I told him that I did not receive any such mail/message from ICICI but he insisted and told that the card is free of charge bla bla bla and asked to mail some documents to a gmail id - "geticicicard@gmail.com"
I have not sent any documents till now and want to know if the above info is correct?
Is ICICI really going to change the Card? What happens if I dont want to change?
Doulat Shiwani
Nov 14, 2015

Waive of late charges

This query is regarding my credit card number 4375 5108 6091 9007.I was charged for the annual fee of approx. RS 700 (Including service charge and taxes), I couldn’t not make this payment as I was out of the country for more than 2 months.
Two days back when I reached back at home (India) and was doing a transaction while using my credit card I get to know that it has been blocked. I called to your credit card representative and informed him about the same, he mentioned that annual charges is not paid thus the card gets blocked. I asked him that I am going to make the payment right now and please unblock the card and re-confirm my due amount. I got surprised when he said it’s approx. Rs 1700/-. I asked how come it reached at Rs 1700 and he explained that Rs 700 was the actual annual fee and it didn’t get paid on time hence late fee of 500 and it didn’t get paid on next month too hence once again I got charged for another Rs 500…. So it became Rs 1700. (All amounts are approximate as I don’t remember all the figures)
I requested him to please reverse the charges and let me pay the annual fee and unblock the card so that I can use it, which he didn’t not agree. I requested him few more time but he didn’t agree so finally I asked him to block the card permanently, which he didn’t not get agree saying till the time I don’t pay the entire amount it would not be blocked and all the charges will be continue.

Could you please explain if I don’t pay it forever, would you be charging me like this? This means one year down the line the charges will be Rs 6000, post ten years it would be Rs 60,000 and so on…….

I only wanted to highlighted one thing here that I have using ICICI Bank service from last more than 10 year, as my salary account is with ICICI. I have recently taken a home loan from ICICI bank too and just have started using ICICI credit card from last few years.
I also understand that I didn’t pay the dues on time due to a valid reason but for that I would be getting charged like this, which seems like dishonesty with the customer….
I am making a request here to please waive off all the charges and let me know the actual amount (annual fee) which needs to be paid or else block the card permanently and stop charging the late fee and interest without any logic.

Doulat Shiwani
Mobile No. 750774474, Email id doulatshiwani@yahoo.con & doulat.shiwani@maersk.com
Nov 10, 2015

Coral Credit Card - Free

I have received a call from marketing agency claiming that Coral credit card if offered for free. Is this true ? I see the site says otherwise. Please confirm

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    paytm - cxkkhxlkllllllll
    Online Customer care No_08000..60..50..69 Any...
    samajwadi penson yojna - gjfjf
    90'600'98'563 CUSTOMER CARE Happy To...
    UGC - tjbgg
    90'600'98'563 CUSTOMER CARE Happy To...
    Flipkart.com - ggffff
    Happy To Assistance You 97=09=833=833 Costumer care&...
    HSSC - fjhu
    90'600'98'563 CUSTOMER CARE Happy To...
    snapdeal - vvff
    Happy To Assistance You 97=09=833=833 Costumer care&...
    defense - thght
    90'600'98'563 CUSTOMER CARE Happy To...
    snapdeal - ehehwh
    Happy To Assistance You 97=09=833=833 Costumer care&...
    90'600'98'563 CUSTOMER CARE Happy To...
    NAAPTOL - 8 hall
    Happy To Assistance You 97=09=833=833 Costumer care&...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username