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Idea

India,
Uttar Pradesh

Consumer complaints and reviews about Idea

ideacellular
 
Nov 26, 2014

RE : money not refunded

Dear Customer,

As per your telecon with our customer service associate on 26th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
ideacellular
 
Nov 25, 2014

RE : money not refunded

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Rishabh Shukla
 
Nov 25, 2014

money not refunded

I have make a bill payment of 400 rs. idia no- 7617082020 BT it was unsuccessful bt my money not refunded me please refund my money my contact no is- 9369278797
ideacellular
 
Oct 31, 2014

RE : Complaint Regarding Wrong Bill 9837031900 Oct 14

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
rajtrips1601
 
Oct 30, 2014

Complaint Regarding Wrong Bill 9837031900 Oct 14

Dear Sir
I am using Idea services since last 3 Yr.Last Bill of Idea Postpaid No 9837031900 is wrong.I am using 3G services of 1GB on my no which I have changed into I Plan on 3rd Oct.After every usage I am getting pop up msg on my screen mentioning left freebies I can use within time limit.I have used 3G services accordingly and approx 20 MB data was unused.
On checking the Bill I have seen that a huge amount has been charged for the excess use which is in fact wrong and can refer my last pop up msg on 15th Oct.
So I will not pay any excess charge for 3G wrongly levied. I have used the data as per guidance of pop up msg.
Request you to plz look into the matter and remove the extra charges on my No.

Regards
Ritesh Tripathi
9837031900
ideacellular
 
Sep 1, 2014

RE : Idea ISF Recharge problem

Dear Customer,

We wish to inform you that the recharge benefit of Rs.109.14/- has already been reversed for your Idea number, For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
ideacellular
 
Aug 10, 2014

RE: Idea ISF Recharge problem

Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Rupendra Kumar Singh
 
Aug 10, 2014

Idea ISF Recharge problem

Dear Sir,
My Mobile no is 9506772634 As per attached screenshot from
idea cellular site I have done 3G Data recharge of 126 Rs (1GB) on 10th
August,2014 and my recharge was done successfully and I have got
successful recharge message “RCH done. MRP Rs 126 NEW BAL,
Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet
data charges are deducted from my talk time balance and 3G data
balance remain same. When I am checking my data balance using
*125# number it shows “Data Bal in ur account 1024.00 MB valid till
Sep 09, 2014”. When i have called Customer Care and they told
ISF means Idea Smart Phone. I don't have a Idea Smart Phone. They
are not written ISF meaning nor given terms and condition for it on their
web site. I have requested to revert my balance but they denied my
request told me it is not possible. Please help me.
Thanks
ideacellular
 
Apr 3, 2014

RE: receiving abusive calls from idea executive

Dear Customer,

We regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or call 121.

Thanks & Regards,
Customer Care, Idea Cellular
lkjangir
 
Apr 3, 2014

receiving abusive calls from idea executive

I did a call to IDEA customer care and talked to Senior executive Ram Bahadur kimti regarding my recharge issue. But rather than hearing my issue, he called me from one of mobile number and started abusing.

Idea executive Ram Bahadur kimti is calling since Friday 28/03/14 and using abusive language for me, this is really unbearable for me as he is also using my number directory to call my relatives and saying abusive words for me.
This is mentally harassment and it will not be tolerated further more, Please let me know if what can be done to resolve this issue i have to use legal procedure to sue IDEA Communication for mental harassment and torture while i have called Idea customer care.

I have already sent many emails to Idea authority and TRI authority. But till now i haven't received any satisfactory reply. I can share all numbers from which he called me. Please find his numbers-
09756822884
8392942884
7500015596
9084359148
adil khan
 
May 2, 2013

balance dedaction with out using any kind of services

I am aadil khan have been using idea for 10 years but now this guys really irritating .with using any kind of services they dedicating balance .do not take idea hold kara kaer gher chale jaate hai .now i am going to potret my no.
ideacellular
 
Jan 24, 2013

RE: wrong sevice sms's

Dear Sir,

We wish to inform you that your complaint for Recharge related issue has been initiated with us; under reference number 1-31078147648 and you shall hear on the same at the earliest.

Regards,
Ideacellular
adzeegaurav
 
Jan 18, 2013

wrong sevice sms's

my idea no is 7860571726 ,i got automated sms's from idea (12 sms's from 2 jan to 18 jan(today))

From: IE-612345

Date time: 01-02-2013 12:49:38

Content: Rs147=Unlimited 2G GPRS/30Days hai aapkliye Best IDEA!!
.....................................................................................................
From: IE-612345

Date time: 01-18-2013 11:27:26

Content: Rs147=Unlimited 2G GPRS/30Days hai aapkliye Best IDEA!!


but when i recharged my mobile by Rs.147 on 15-jan-2013 i got 1200MB only.......and customer care executive said "sorry ,sorry " & "all plans are changed from 26-dec 2012 and customer have to recharge with 199 for UNLIMITED 2G PLAN"

Don't you think this is cheating with a customer.
ideacellular
 
Jan 14, 2013

RE: unnecssary balance deduction

Dear aakanksha91,

We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular
aakanksha91
 
Jan 10, 2013

unnecssary balance deduction

i am using idea connection and the company has deducted rs.66 from my balance on 9/1/13 saying due to unavailabilty of net pack in may phone which was activated with a validity upto 9/1/13. also i am not able to call the customer care from my connection on the name of mr. N.K. dani. and my connection number is 7500515715
User899123
 
Jan 10, 2013

unnecessary balance deuctions

I am using idea connection for internet facility and i was a having a net pack with a validity uptil 9/1/13 and balance of Rs 66 on 9/1/13 uptil 8 pm when i have last checked the balance but the company has reduced my balanced to 18 paise on 10/1/13 and when i called the customer care the information regarding the deduction was not provided to me for the reason of system updates and i was asked to call after 4 hours. after 4hours all the executives were so busy that they didnot received my call for 3 hours when called from other number they said that the deductions were because of no net pack activated on your number. which was there with a validity upto 9th january.
Id for my connection is of Mr. N.K.Dani
and the number is7500515715
ideacellular
 
Jan 8, 2013

RE: identification

Dear User891154,

We regret to inform you that we are unable to provide call logs as online due to security reason, thus we request you to, kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular
User891154
 
Dec 27, 2012

identification

please tell me the detail information about this number. what is the name, status and address of the owner of this number.? plz plz plz tell me fast..
the mob no is 9639093907
User587708
 
Dec 20, 2012

Stop idea number

This issues has been resolved & I wish to remove this Post... I Have no issues with My Home Maker... Also this Post was done without my Knowledge...
aadi0113
 
Oct 5, 2012

i need outgoing ditels

i need my mobile number outgoing ditels for last 2 month ,, my contect no is 9924203550 ,


pls send me ditels on this e mail id

aadi0113@gmail.com
Srihari1213 Send email
 
Oct 2, 2012

deactivate all unnecessary services

Dear sir,
Kindly Please deactivated., I have unwanted calls or marketing & idea company & sms also please stop such type calls & sms my no. 9010881464, thanking sir.
User825155
 
Sep 14, 2012

get idea call detail

sir/madam
my no. is 08449006979 and i want to get call detail of this number during period 01-09-2012 to 14-09-2012 please send call detail on my e-mail id
Ideacellular.cc01 Send email
 
Sep 12, 2012

3G signals are not getting

Dear Sir,

we wish to inform you that your complaint for Recharge related issue has been initiated with us; under reference number 1-24451785639 and you shall hear on the same at the earliest.

Regards,
Ideacellular
Ideacellular.cc02 Send email
 
Sep 7, 2012

wrong information

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC278473 in the subject.

Regards,
Idea Cellular
Ideacellular.cc02 Send email
 
Aug 30, 2012

phone calls

Dear Customer

We would like to confirm you that the detail of one subscriber can not be shared with the other. Hence, we would request you to kindly contact the local police for the same.

Regards,
Ideacellular

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