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IFB WASHING MACHINE

India,
Delhi

Consumer complaints and reviews about IFB WASHING MACHINE

customerservice@ifbglobal.com
 
Dec 29, 2015

ifb

Dear K R Venu,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
krvenu8500
 
Dec 29, 2015

1101310674

Dear sir ,

My Name is venugopal i was brought IFB washing machine : 13-3-2014 , model number AW60-205T 6KG .REGISTER MOBILE NUMBER : 8500196769

1) I RAISE A COMPLAINT 26-12-2015 . THE COMPLAINT NUMBER : 1101310674

2) PROBLEM : WATER NOT TAKEN INSIDE .

3) AFTER 48 WORKING HOURS I CALL COSTUMER CAR NUMBERS 040-39004321. THE PEOPLE PROVIDE NAGARAJU MOB 9966062202 ON OF THE AGENCY :

4) I CALL MORE THAN 10 TIMES FROM MY MOBILE NUMBER 9900992449 TO 9966062202

5) HE IS NOT RESPONDED HE POST PONE THE WORK .

6) AGAIN I CALLED COSTUMER CARE NUMBER : 040-39004321 COSTUMER PEOPLE PROVIDE TWO NUMBERS 1) NAME HARITHA SERVICE MANAGER : 8663031592 & 2) S.JAGAN :9393122788 THEASE TWO NUMBERS I CALLED HARITHA NUMBER NOT WORKING AND S JAGAN NUMBER HE DINT PICK THE CALL


7) R U SALOVE MY WASHING MACHINE PROBLAM R I WILL GO TO CONSUMER FORAM.

8) U R SERVICE IS SUPER BAD

9) I AM WAITING FOR YOUR REPLAY
Sadhu Bhathal
 
Dec 28, 2015

IFB Washing Machine

VERY IRRESPONSIBLE

Ticket No. 17121054 Dt 21 - 12 - 2015 for washin machine.
No body cared to visit. The supervisory staff at Ludhiana, INCLUDING THE SERVICE HEAD is most irresponsible. What to talk of courtesy they do not care to attend to the client's phone, some time the phone keeps ringing no body picks up, some time they pick up and terminate the call without talking, They think the clients are fools and they, super clever. I'm having most harrowing time dealing with them.

Amar Singh, Ludhiana
mvssastry
 
Dec 27, 2015

IFB Washing Machine

Dear IFB Executive,

My ID 737604

This is in continuation to my earlier complaint. Subsequent to the visit of Mr. Karthik of your Quality Dvn, two representatives have come just 3-4 days back and replaced the bracket and bearing. At the time of replacing these parts, they have informed that the rubber parts also are the cause for noise. if they become hard also noise can be noticed, while the machine is running with load.
After replacing the bracket and bearing, the noise is reduced considerably. Now the machine is running not with much noise like earlier. We will observe for two three days and inform again about the noise so that your representative can visit and observe whether the rubber parts need change or anything else.
Thanking you,

M.V.S.SASTRY
9036801128
9449219355
9080025262008

PS: Please change my mobile number in your records instead of 9449219355 please change to 9036801128
Pradeep Kumar Dhandhania
 
Dec 26, 2015

washing machine not working properly

Dec 27, 2015

This is inform you that my washing machine is not working properly. I have already complaint about same on IFB toll free number but no one came to resolve.

Complaint No.16808315 Dt. 6.11.2015.
Reminders on 24.11.15/2.12.15/4.12.15/11.12.15
Problem :
1. Make sounds in mainwash, draining & drying.
2. Tube Clean not work properly.

My Contact
Pradeep Dhandhania
19, Anantram Lane, Sonapatty
Bhagalpur-812 002
Mob : +919431277533
Base: +916412400607

Please Get The Machine Repair at the earliest.
 
customerservice@ifbglobal.com
 
Dec 25, 2015

ifb

Dear Stanly,

We tried to establish contact with you but unfortunately we could not get through.   

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers: 1860 425 5678
Other subscribers: 1800 3000 5678
Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team
customerservice@ifbglobal.com
 
Dec 25, 2015

ifb

Dear M.V.S.Sastry,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
kanthanathan
 
Dec 25, 2015

IFB Washing Machine

Hi

We have registered a complaint about IFB Washing Machine Problem on 08/12/2015 (Complaint No: 1101176828). The engineer attended to the problem and said a plate has to be replaced. But till date this complaint is pending. The Service center had been saying that the spare has come and the engineer would come for service for the last 4 days on a daily basis, but till now nobody has turned up. Today also they informed that the engineer is carrying the spare and will attend to our service by 4pm, but about 15 min after lot of struggle over phone, we understand that the call will be attended 11AM tomorrow. We are not sure if this will be attended.

The support people have the least courtesy for the customer, by not responding to calls, disconnecting the lines and giving wrong commitments. They completely lack customer centric approach and dont even understand that washing machines have become an essential home appliance in today's world, without which it will be difficult to do day-to-day chores.

With lot of response from IFB team on this website, I assume, my complaint will be heard by a person carries ownership and will ensure the call is closed tomorrow without any further delay.
AtishayJain3011
 
Dec 23, 2015

Poor service by ifb

I had registered a complain on 13 December 2015, complain no. 17074940. And till today we haven't got anybody from the service team. From 13 to 24 December we have called several times, with everytime getting the same reply that they have registered our complain and a supervisor will contact us soon. At the time of buying the machine also we got the feedback that their service is extremely poor but the sales man assured us that they are good. Even their product are also very poor. It's only been 6 months we bought the machine and it is already having some technical problems. Getting such poor service I will never recommend this brand in future.
Regards: Ravi Jain
customerservice@ifbglobal.com
 
Dec 23, 2015

ifb

Dear Stanly,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear Avinash,

We would like to offer our deepest apologies for the trouble you had to experience with IFB. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect.

With reference to your complaint this is to inform that your claim for replacement of the machine could not be approved as no manufacturing defect had been identified in the machine. As per our service branch in Mumbai, it has been confirmed that the faulty part has been replaced and the machine is now functioning perfectly fine. The complaint no 16812117 is now closed. Please feel free to contact us if there are any further issues and we will be glad to assist you.

We deeply value your relationship with IFB and are committed to providing you with the highest level of service simply because our customers deserve the very best. We value your business and hope to retain you as a customer for many years to come.

IFB Team
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear Jeban,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear Akshit,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear P.Venkatadas,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
venny28
 
Dec 22, 2015

complaint no.1101184671 not attended till now.

Thanks, the complaint was attended and the stand amount refunded.
P.Venkatadas
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear Mohammed ,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers: 1860 425 5678
Other subscribers: 1800 3000 5678
Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear Anurag,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Dec 22, 2015

ifb

Dear Mangalam,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
venny28
 
Dec 21, 2015

complaint no.1101184671 not attended till now.

PL.refer my complaint dtd 17th ,you had assured that the problem will be attended immediately,today it is 22nd so far nobody reported.
why the delay?
P.Venkatadas
customerservice@ifbglobal.com
 
Dec 20, 2015

ifb

Dear Robin,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
mvssastry
 
Dec 18, 2015

IFB WASHING MACHINE SERVICE

Dear IFB Executive, Our customer code/PID 737604

This is in continuation to my complaint. Please note that the service personnel (sudhakar) have visited and replaced the motor on 17th December 2015. . Even after replacing the motor, he observed noise in the machine while running. He is of the opinion that shaft needs replacement. He came to this conclusion after talking to some of the service personnel. He said it will take 20 days to get the shaft. The same thing was recorded by me in the service report. However, your people called me over phone and informed that since the motor is replaced,they want to close the complaint. They also informed that I should raise another complaint for the shaft replacement. I am surprised at the policy of the company. I informed them since the problem is not completely rectified, the complaint need not be closed and requested them to keep it alive. To-day Mr.Karthik of Quality Dept visited and inspected the machine. He is also of the opinion that it will be known clearly as to whether any other parts such as bearing, bracket and or drum are also to be replaced when the service personnel come for replacement of shaft. He also informed that the same complaint will do and no need to make another complaint. He also confirmed that we can use the machine.

M.V.S.SASTRY
9036801128
9449219355
(080) 25262008
stanlyjecin
 
Dec 18, 2015

washing machine issue till not rectified

Complaint for our Washing Machine
This is inform you that our washing machine is not working well . I have already complaint about same on ifb toll free number. but no one came to resolve. now almost 50 days passed
Complaint No. 1101096809
Please Get The Machine Repair Work Done Reminder Complaint.

Address:
Stanly kumar
malinds manor, east tambaram, chennai:
cont no: 07358426440
stanlyjecin
 
Dec 18, 2015

washing machine issue not rectified

Complaint for our Washing Machine
This is inform you that our washing machine is not working well . I have already complaint about same on ifb toll free number. but no one came to resolve. Almost 50 days passed
Complaint No. 2955868
Complaint date .: 3/11/2015
Please Get The Machine Repair Work Done Reminder Complaint.

Address :
malinds manor, east tambaram .ch-59
contact no: 07358426440
Dr. Rajnish Sharma
 
Dec 18, 2015

Complaint for our Washing Machine

This is inform you that our washing machine is not working well . I have already complaint about same on ifb toll free number. but no one came to resolve.
Complaint No. 2955868
Please Get The Machine Repair Work Done Reminder Complaint.

Address :
Shahpura Hospital And Research Centre, Shahpura, Jaipur Road, 303103

Mob: 9829096480
customerservice@ifbglobal.com
 
Dec 17, 2015

ifb

Dear P.Venkatadas,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

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