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IFB WASHING MACHINE

India,
Delhi

Consumer complaints and reviews about IFB WASHING MACHINE

Saravanan41
 
Feb 28, 2016

Poor Customer service IFB washing machine - Ticket No 1101725735

Hi

I logged ticket under ref 1101725735 for IFB washing machine door lock problem on 16-Feb-16.

Though Engineer visited and informed that he will replace the door lock unit within 3 days. But he did not turn-up even after one week. When we enquired telephonically we were informed it will take another 20 days for replacing and fixing the door lock. It is shocking to note such small component replacement requiring almost 1 month. I am really surprised at very poor after sales service capability of IFB washing machine and will not buy in future any IFB product after experiencing very poor service during past 3 years

My family members are put to hardship , as most of them senior citizens and finding it very difficult to manage without washing machine in working condition. Please look into the issue and respond quickly

Mohandas_s@mailcity.com
Saravanan
customerservice@ifbglobal.com
 
Feb 26, 2016

ifb

Dear Pranu,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Feb 26, 2016

ifb

Dear Nireka,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Nireka
 
Feb 24, 2016

1101692011

Hi Team,

We raised an issue to your customer care office, and the ticket no is 1101692011, Person by name “Vijay Kumar” came and addressed the issue.

He said mother board is not working, so we need to change the motherboard, also he advised to take Annual Maintenance Charge.

So, we gave “Rs. 5557/-“ for motherboard and Annual Maintenance Charge on 26th December 2015, On 17th Feb 2016, service member changed the Motherboard and on the same day we operated the machine, but we got "DL" error.

Attached the receipt for the same.

So we informed the same to your service team member, but they are not responding and also, we are not getting good response from your service team members.
pranu0809
 
Feb 23, 2016

RUDE BEHAVIOUR

We have lodged online complaint NO.1101508730 on 19.1.2016 and the bearings were replaced on 13.2.2016 i.e after 20days. On the same date we ve requsted the service person to bring a new water inlet as the old one has broken. He assured for suppl of the same after two days, but dragged one week. When we contacted the service point at Tanuku in No.8500643170 for early supply, the contact person replied very rudely and she/he replied in very improper way which would irritate the customers instead of convincing. She asked why didn/t u make online complaint instead of telling to the service person. If the service person/service point told me to lodge complaint for supply of inlet , i would ve done it. After delay, they talked like that. I ve waited patiently for one month for complete repair. But the response of your service point is not at all tolerable. Please guide your employees in the service point at Tanuku to behave properly.
Suvannita Laha
 
Feb 19, 2016

USED parts and poor service

complain No : 17393513 ... drum bearings and bracket to be changed .... after multiple calls and harassments finalle engineer arrives with USED AND OLD parts in the name of new parts taking full payment ... when asked he put the entire blame on the service centre and when we called up the franchise service centre then they shrugged off the responsibility saying that IFB HAS SENT THAT PART .... so WHERE DOES THIS END ? WHY ARE YOU PENALISING US FOR BUYING A FAULTY EXPENSIVE MACHINE WHICH IS JUST 6 YR OLD AND ANYWAYS CONKS OFF EVERY NOW AND THEN ??????????
Navyamonika
 
Feb 18, 2016

Problem not solve since one month

Hello sir I am Monika bansal and my washing machine is under Amc.now I facing a problem with machine last one month I call to the customer care continue but they are not solving my issue and the manger of my area Rohini sector 21
110086 said that he will not solve the problem why you will do
My complain no. Is 17407350.last time I also face same problem with ifb. Ifb customer care service is 3rd class service.if you can do anything then plz do
Thanks
customerservice@ifbglobal.com
 
Feb 18, 2016

ifb

Dear Pushpa,

Thank you for your feedback. We are glad your problem is resolved . In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Feb 18, 2016

ifb

Dear Divya,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Feb 17, 2016

ifb

Dear Manju,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers: 1860 425 5678
Other subscribers: 1800 3000 5678
Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team
balagopalarul
 
Feb 17, 2016

IFB Poor service

Below is my worst experience with IFB

I raised my first call on november(ticket id -1101006507), one guy attended the call and told display panel board is having
problem we will change the board give us one week time...... he took almost 3 weeks and did not came back when
I called they told franchise has been closed you will get call from new franchise, I called customer care to
get new franchise contact number they told your call has been closed I will raise new call. On december 17th
new call has been raised(1101246766) one guy came he told same thing we will change panel in one week, since
there is no answer i called that guy.... he told i left the job. I called customer care to get the status they
told your call has been closed, while speaking he raised another call without telling the status of the closed
call, On jan 27th one more call has been raised(1101573745) till now 17th Feb panel is not changed.

below are my question i am raising with IFB Team.

1) 3 months solution is not given what is your answer?
2) when new franchise peoples are coming in why old franchise peoples are not handing over pending calls to them?
3) why calls are closed with out solution?
4) what is the use of going for AMC?
5) what is the use of buying branded machine?

expecting answer for all above questions.

Regards,
Balagopal
customerservice@ifbglobal.com
 
Feb 16, 2016

ifb

Dear Divya,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
divyachawla
 
Feb 16, 2016

Poor service of IFB ticket no 17126556 and subsequent ticket 17328437

I had registered a complaint with IFB on 22nd Dec 2015 regarding the problem in intake of water in my Serena SX washing machine. The mechanic visited and told that the solenoid valve needs to be replaced. Subsequently after 2-3 follow ups in IFB, the mechanic visited on 24th jan 2016 and replaced the valve. However he was not properly trained and replaced it with difficulty. After that HE COULD NOT EVEN FIX THE MACHINE COVER properly. Also the problem was not solved completely. He left and closed the complaint even after my protest. Subsequently I raised the incidence with reference no E111872 on 25th Jan. Since I received no call, I made a call again to customer care on 30th jan and was told to register the complaint once again. Since then, I am again waiting for someone to visit and attend my complaint.
customerservice@ifbglobal.com
 
Feb 15, 2016

ifb

Dear M.N.Prasad,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers: 1860 425 5678
Other subscribers: 1800 3000 5678
Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team
customerservice@ifbglobal.com
 
Feb 15, 2016

ifb

Dear Bhanu,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678 Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Feb 12, 2016

ifb

Dear M.N.Prasad,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Feb 12, 2016

ifb

Dear Krishnankutty Unnithan,
'
We tried to establish contact with you but unfortunately we could not get
through. We are unable to find your details in our database with
this number you provided. Please provide an alternate number preferably
the number you were using when you purchased / registered your product.

Alternatively you can email us at customerservice@ifbglobal.com and we will try
our best to meet your expectations.

IFB Team
M.N.Prasad
 
Feb 11, 2016

Repair to IFB washing machine

I have made complaint on 28-12-2015 and I have been given ticket No. 1101328045 informing that IFB care will get in touch with us. But till date no body from IFB hasattended to my complaint. Pl. attend
customerservice@ifbglobal.com
 
Feb 10, 2016

ifb

Dear Bhanu,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
customerservice@ifbglobal.com
 
Feb 10, 2016

ifb

Dear Surinder Kumar,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
geeta datta
 
Feb 9, 2016

MY CALL PENDING FOR FIVE DAYS

I have lodged a complaint with IFB call centre under two ticket nos.17371973(8.2.16) and 17356034 (5.2.16) and I have called innumerables times the call centre helpline. Technicians have not turned up even after escalation to area manger (Mr. chanchal 9313778756) Mr. Nimish - 8826272372 and Ms. Srivastava - 9350447606. The issue is that call centre is just taking the complaints and giving ticket no. but there is no follow up on ticket no. New ticket nos keeps on generating.

After having spoken again to call centre helpline have spoken to Mr. Ajay their manager who promised that technician will surely visit after call. Now it is more than one hour and when I tried to call the helpline no. they said that Mr. Ajay has gone out.

This is sheer harassment to a customer

I seek your support in ensuring that someone is attending to my machine and repairing it.

Thanks
customerservice@ifbglobal.com
 
Feb 9, 2016

ifb

Dear Annaisathya,

We regret the inconvenience caused to you.

We have forwarded your Request to the concerned department and will get back to you shortly with further updates.

Assuring you our best services.

IFB Team
skagni
 
Feb 8, 2016

fully automatic washing machine STR-6

Dear sir,

I am the victom of IFB. I complaint on customer care no and panipat office reslove my complaint some time without visiting my home.

Here are the detail of complaint for last one month.
1. complaint no. 17273743 dated Jan 19, 2016.
2. Complaint no. 17288468 dated Jan 22, 2016
3. Compaint no, 17351469 dated Feb 04, 2016
4. Complaint no. 17351792 dated Feb 04, 2016

I called all the senior person
I am regular in touch with Panipat customer care head Mr. Ashok on his cell #88160-59575 and 93552-39525. I also speak with Area head Mr. Davinder Cell # # 7876222100. And Mr. Amrit Sharma 9729995560
No body able to solve the complaint.

what to do ?????


pl help me to resolve the problem of my fully automatic machine.


Thanks and with best regards

Surinder Kumar
Cell : +91 9812004663

Vaibhav Buying House,
1811, HBC, Sector 13-17, Near Ansal,
Panipat- 132103, Haryana- India
E.mail : skagni@vaibhavbuying.com
vaibhav.surinder@gmail.com
Bhanu2512
 
Feb 8, 2016

complain

Ticket 17328876 No one has shown up for anything till date. The senorita machine that i have purchased is leaking from front door and shaking a lot kindly help.
customerservice@ifbglobal.com
 
Feb 5, 2016

ifb

Dear Ravichandran,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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