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IFB WASHING MACHINE

India,
Delhi

Consumer complaints and reviews about IFB WASHING MACHINE

pallavi77
 
Nov 10, 2016

Machine not working - no resolution by IFB

My Washing machine has not been working for over 1 week now and I have been repeatedly trying to get it repaired. However, no technican has bothered to visit. The customer service of IFB is extremely poor and the system seems completely broken.

When you call the call center number they keep promising you that the complaint will get resolved and an engineer has been assigned etc but nobody turns up.

I regret not having bought an LG which was my previous machine and the Customer Service was perfect.

My complaint number is IFB - 18709974 and phone number is 9810040839
customerservice@ifbglobal.com
 
Nov 9, 2016

IFB

Dear Prabhat

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
customerservice@ifbglobal.com
 
Nov 9, 2016

IFB

Dear  VIPUL

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
VIPULBHANDARI
 
Nov 5, 2016

pathetic service

my complaint number 18611361 has complained on 8th October as the technician who earlier visited and changed the drum after so many calls made to Mr rawat whose number is 7696025722
After that when we started our machine it went non-functional and call was made to customer care
technician who visited the premises said now we can use the washing machine
that time it was under Amc
next time when we started the machine same problem occured
and again same technician visited and had broken the switch board
and now mr rawat is saying that since you have crossed Amc due date now he cant do anything but let me inform here that Amc last date was 16/10/2016
and it is not that we dont wanna get it extended but least solve the previous complaint that was logged
today i called up mr Gagan whose number is 9779025722 and told him the incident after that he started using abusive language by saying it seems as if he is speaking to a dog
for what do you guys get salary if you dont know how to speak to a customer nor solve his problem
with this kind of service do you think we will ever buy any product of Ifb as our washing machine is going to get out of order and we have to buy a new washing machine
P.s give genuine reply rather than giving nonsense and unrealistic excuses which are not welcome
customerservice@ifbglobal.com
 
Nov 5, 2016

IFB

Dear slkumari,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
slkumari
 
Nov 3, 2016

problem with washing machine

012341140510029869
slkumari
 
Nov 3, 2016

problem with washing machine

electric shock is coming
customerservice@ifbglobal.com
 
Nov 1, 2016

IFB

Dear  Prabhat,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Prabhat Kumar Tiwary
 
Oct 27, 2016

Poor service Quality by the Installation & demo executive

I have purchased IFB Washing Machine 6.5 KG RDW from one Authorized Dealer on 23.10.2016 and got it shipped the next day. The local service centre contacted for installation and demonstation at my home and they sent an executive on 25.10.2016 for the same.
When he came for the same, I was not at home. He asked my wife to tow the Carton to the point of installation and also told her to unpack the same. On checking the connection, the power point was having some issues and power was not there in the socket. He not only refused to check the socket himself, but also denied the screw driver to my wife for checking by herself. He was behaving as if he is the CEO of IFB and pushed for the installation at my house. Being Least interested, he gave all the excuses for delaying the installation and went back without completing the job.

My grievance is not for the installation as it includes no rocket science to plug in a machine and use it as the User Manual says. My point is that the first hand experience (its my first IFB product) with the Company's service culture is devastating and I would never like to go for IFB again in my life time and ensure the same in my sizable circle. Even if the product develops some problem later, I wont request for a service by such an insensitive service team, rather I would go for a new machine of some other Company but IFB.

P K Tiwary
Jamshedpur
9031033391
customerservice@ifbglobal.com
 
Oct 26, 2016

IFB

Dear  Krishnuma,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
customerservice@ifbglobal.com
 
Oct 26, 2016

IFB

Dear Prakash,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
customerservice@ifbglobal.com
 
Oct 25, 2016

IFB

Dear Prashant,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
prakash ghansela
 
Oct 24, 2016

complaint for ifb washing machine

Sir,
I purchase a ifb washing machine from dehradun..12/12/12...
Maine iski complain 3/10/2016 ko toll free number per ki thee..
But abhi tak koi technician hamaare ghar per nahi aaya..
maine toll free per phone karke pata kiya to unhone bataya ki 13/10/2016
ko hamare pass ok report aa chuki hai..

Please aisa kyon hua
Isli details deejiye or wrong information kyon bheji
Krishnuma
 
Oct 24, 2016

Servicing of IFB washing machine

Sir,
Kindly arrange for servicing my washing machine.
R Krishnan
Address: 216, Canara Bank Apartments E4 Sector 26 Noida 201301
9968329186
Alternate no. 9971161075
customerservice@ifbglobal.com
 
Oct 21, 2016

IFB

Dear Srivallid,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
Prashant Agashe
 
Oct 21, 2016

Heavy charges and poor service

Dear Sir/Madam

This has reference to my earlier complaint made on yesterday dated 20/10/2016 I want to add few words as under
I have taken opinion from technician and I have decided to sale my IFB washing machine in scrap as most of the technicians told that after replacement of clutch assembly/gear set it may work for 2 to 3 years and I have to face same problem after this period. This type of problem is frequently occurs in IFB WM No one assuring about the service life of parts to be replaced.
In Chandrapur IFB does not have any service support and if provided it is not at all economically viable.
Mr. Sayyad service provider at Chandrapur is having very bad reputation about providing service and attending complaints. His service charges are also at higher side.
Recently 6 months ago I have suggested my friend to purchase Front loading full automatic IFB washing machine which I seems to wrong decision Definitely I will not purchase IFB home appliances in future

Thanking you
Yours faithfully

Prashant Agashe
(A frustrated customer)
psbanerjee67@gmail.com
 
Oct 20, 2016

Washing Machine not working

On 9th Cot I put a complain ( ticket no. 18549263) as my 5 year old Elene Dx 5.5 Kg washing m/c stopped working. The technician ( mob no 8743087316) visited on 10th and told me it needs replacement of some major parts and will visit on 12 th as 11th was holiday. When he dis not respond till 13th called him. For few days he went on giving us dates only. On 15th he finally told that the parts he ordered did not reach ( rather he got wrong parts and the right part will come on 19th. On 19th he confirmed he will repair on 20th morn. Since 20th he stopped picking up the phone. When I complained customer care again ( with ref to tkt no) they also could not provide any solution except telling it will be enquired in next 24 hrs. is this the service we expect from a reputed co ?
customerservice@ifbglobal.com
 
Oct 20, 2016

IFB

Dear Shailaja

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
Prashant Agashe
 
Oct 20, 2016

Heavy charges for repairing work

Dear Sir/Madam,

I have purchased full automatic top loading IFB washing Machine 10 years back.
I frequently receives SMS from company regarding free service from the company to their existing customers
After few days I receive SMS from the company regarding closure of complaint with auto generated request ID of said free service
I got surprise to see that without visiting any technician from company how the service call gets closed?
After verifying the fact I received justification that your center is 26 km away from our service center, hence we are unable to provide you free service.
Last year The machine get out of service.After making call for the same I have been charged for Rs. 1800/- for change of one capacitor which seems to be at higher side.
Now as on date machine is making huge sound while spinning. I have called the IFB technician. He has given estimated cost of repairing of around Rs.4500/- + Service charges which also seems to at higher side. ( Clutch assembly needs to be replaced)
I found that there is no control of company on service provider regarding charges to be levied to customer and service provider deliberately avoid to attend free services and attends only paid service calls. Please send details of Customer policy and price list of spares for my record and verification

Hoping for your positive reply and action

yours faithfully


Prashant Agashe
Bhadrawati
Dist Chandrapur Maharashtra
Mob 9850479988
email prashantagashe8@gmail.com
customerservice@ifbglobal.com
 
Oct 19, 2016

IFB

Dear Sarithasuthram,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
sarithasuthram
 
Oct 18, 2016

Washing Machine

hi, this is Saritha.S from Begumpet, hyderabad.. my front load Washing Machine is not start to work and i observe the sound is coming is deferentially please salve the problem as well as possible
customerservice@ifbglobal.com
 
Oct 18, 2016

IFB

Dear  Shailaja,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
shailaja rajkiran
 
Oct 17, 2016

complaint not attended

dear IFB,
we have a washing machine, ELENA DX, 5.5 KG taken an AMC in the month of may 2016. On september 30 registered a complaint that the knobs and one of the washing mode are not working properly, complaint no 1103591364. Inspite of regular calls to your service centre , today one of the customer care person tells me that my complaint has been cancelled. when i ask the reason , he gives another number to verify it. The worst response i have got. Actually on the same date, september 30 , i have given complaints for other appliances to samsung and eureka, they responded the same evening.
customerservice@ifbglobal.com
 
Oct 14, 2016

IFB

Dear Atlantic,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
customerservice@ifbglobal.com
 
Oct 14, 2016

IFB

Dear Premtarun,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: 1800 3000 5678  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   

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