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IRCTC

India,
Tamil Nadu

Consumer complaints and reviews about IRCTC

pkp12
 
Nov 25, 2016

not recieved pnr no but amount debited

i booking a ticket ndls to pnbe through irctc by visa card i have transaction id 10005915433 and ticket id #4419768 amount has been debited 490 but not send pnr no on the phone or email so please send response what do this. email id- lovepk289@gmail.com
cs2913
 
Oct 25, 2016

unable to login

Hi., Sir
My Login Id is cs2913
if i login my account the msg has been display


You are not allowed to recover your password as your account is de-active.

Pls activate my account other pls tell the solution for this
My Mobile is 9841371311
My email id is csvideos2000@gmail.com

If i create new the mobile no & email id is already registered telling
Thank you.,
K.Chandrasekar
kamlesh mistry
 
Dec 27, 2015

not received PNR no.

Dear sir/madam,
I booked tatkal ticket today @11.0 am and make payment through sbi bank. I had received the massage stating your transaction is successfully done,but i have not received the PNR no. yet. Please let me know how to get 15 digit transaction id. I received only 13 digit no.

Thanks
rmuthusa89
 
May 4, 2015

Ticket Cancellation

Hi Team,
I have booked a ticket from KPD to SA junction on May 1st 2015.This ticket went to waiting list and cancelled on 2nd May 2015 .The cancellation id is:-100000045599480.But i have booked this ticket for 232.47 rupees.After cancelled there they mentioned the refund amount as Rs/-150...The remaining 82.47 rupees i didn't get yet. Even though its cancelled under the waiting list,its not fair of deducting the 80 rupees now.Kindly consider this as an urgent and return the whole money into bank account asap...

Regards,
Raj Kumar.M
8861047149
rmuthusa89
 
May 4, 2015

Ticket Cancellation

Hi Team,
I have booked a ticket from KPD to SA junction on May 1st 2015.This ticket went to waiting list and cancelled on 2nd May 2015 .The cancellation id is:-100000045599480.But i have booked this ticket for 232.47 rupees.After cancelled there they mentioned the refund amount as Rs/-150...The remaining 82.47 rupees i didn't get yet. Even though its cancelled under the waiting list,its not fair of deducting the 80 rupees now.Kindly consider this as an urgent and return the whole money into bank account asap...

Regards,
Raj Kumar.M
8861047149
sudhaa
 
Jun 24, 2014

Refund my money

I have booked the tickets from Mumbai to Chennai on 20.06.2014, due to some problem ( My grandma was not well) my family missed the train.

I strongly need my refund immediately..

ticket ID [IRCTC #4214347]

Kindly help me in this matter.

With regards

Sudha
ohmpraveen
 
Jun 18, 2014

no refund of amount

dear sit/madan
i book two ticket on 2-jun-2014 its conform .
i cancel these ticket on 15-jun 2014 it is successful done but
amount of refunding is not in my account .

pnr:- 6530666522 and
pnr:- 6728475689

my user name is ------ ohmpraveen
sir ple refund my amount in my sbi account and
ple email me on (((( praveenzone2012@yahoo.com)) or 9771542426
User69137
 
Jul 21, 2011

Refund not credited

Dear Sir/Madam,
I have booked a e-ticket on 18th July 2011.I have done the payment through Axis Bank. Once the payment was successfully done from the bank I got an information saying there was an communication error and I got a mail that I have copied below. After 4 days I have send a mail about refund I got reply that I have copied below


Mail 1.

Email From IRCTC
From: "ticketadmin@irctc.co.in" <ticketadmin@irctc.co.in>Add to Contacts
To: tsathesh_kumar@yahoo.com


--------------------------------------------------------------------------------

________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in
________________________________________________________________________

Dear Customer,
We deeply regret that this reservation (reference no.0365705023) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account,We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.


For any problem please contact us at 24*7 Hrs.
Customer Support at 011-39340000 or mail us at care@irctc.co.in

We will be glad to assist you in every way so that you do not have any inconvenience in future.
We solicit your continued patronage to our services.



*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************


Mail 2

[IRCTC #1680939] Ticket Confirmation: Refund for the unbooked ticket
From: "care@irctc.co.in" <care@irctc.co.in>View Contact
To: tsathesh_kumar@yahoo.com


--------------------------------------------------------------------------------


Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Refund for the unbooked ticket",
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [IRCTC #1680939].

Please include the string:

[IRCTC #1680939]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

Thank you,
care@irctc.co.in

I really don't understand whether I really get my refund or not....


Take this issue seriously.
I already once faced same situation I don't know what is the problem with the railway department to keep the logined user for atleast 2 minutes inside their site...
It is really disgusting...
I strongly need my refund immediately..
The number that has been given as 24*7 is not at all responding but attending the call with recorded voice to cut the money.
It is really irritating I tried almost 4 times nobody is answering the call.....
IRCTC is doing totally hell for their customers.....

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