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Tamil Nadu

Consumer complaints and reviews about IRCTC

Jul 21, 2011

Refund not credited

Dear Sir/Madam,
I have booked a e-ticket on 18th July 2011.I have done the payment through Axis Bank. Once the payment was successfully done from the bank I got an information saying there was an communication error and I got a mail that I have copied below. After 4 days I have send a mail about refund I got reply that I have copied below

Mail 1.

Email From IRCTC
From: "ticketadmin@irctc.co.in" <ticketadmin@irctc.co.in>Add to Contacts
To: tsathesh_kumar@yahoo.com


This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in

Dear Customer,
We deeply regret that this reservation (reference no.0365705023) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account,We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.

For any problem please contact us at 24*7 Hrs.
Customer Support at 011-39340000 or mail us at care@irctc.co.in

We will be glad to assist you in every way so that you do not have any inconvenience in future.
We solicit your continued patronage to our services.

*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.

Mail 2

[IRCTC #1680939] Ticket Confirmation: Refund for the unbooked ticket
From: "care@irctc.co.in" <care@irctc.co.in>View Contact
To: tsathesh_kumar@yahoo.com



This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Refund for the unbooked ticket",
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [IRCTC #1680939].

Please include the string:

[IRCTC #1680939]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

Thank you,

I really don't understand whether I really get my refund or not....

Take this issue seriously.
I already once faced same situation I don't know what is the problem with the railway department to keep the logined user for atleast 2 minutes inside their site...
It is really disgusting...
I strongly need my refund immediately..
The number that has been given as 24*7 is not at all responding but attending the call with recorded voice to cut the money.
It is really irritating I tried almost 4 times nobody is answering the call.....
IRCTC is doing totally hell for their customers.....

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