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Consumer complaints and reviews about IRCTC Official Website (www.irctc.co.in)

bsiri1988
 
Jul 6, 2014

sbh link not available for e ticket booking

Sir

Recently sbh link removed from irctc web page for e ticket booking.We r feeling very inconvinience for eticket booking.Kindly arrange to restore it as early as possible.

B M V Nagavendrarao
Manuguru
Telangana
bmvn9999@rediffmail.com
ashwini15
 
Jun 29, 2014

when train ar late no prior notification to passenger

today 28/06/14 sunday, I book tatkal ticket for Nagpur cstm spicalel train whose actual time is 4.15 pm bt whn I reach station frm I gfound train got late it was min nite 2.00am n m in shock please its my humble request too you all head who r manage irctc pleas infrom us if train get late ...... as simply as u people send other messages like when increased train fare and all
nayaklipika@gmail.com
 
Jun 27, 2014

Very bad service on train

My family is travelling via a special premium train from YPR to BBS. We have paid 2500+ per ticket fro 3-tier AC ticket. Issues faced

1) Train was late by 2 hours even though YPR was source station.​
2) It is 2.30pm in the afternoon and lunch is being not served.
3) For breakfast they served 2 piece bread and boiled egg.

Is this the breakfast for a person??​And, is this the service being served for Rs 2500+??
Nisha Rani Verma
 
Jun 21, 2014

Regarding deduction of Rs 6000/- without booking the tickets

Sir/Madam
On 05.06.2014 I have booked ticket from Irctc Tatkal kota in train no 15027 for 06.06.2014 and for 07.06.2014, but it was not booked and the a/c was debited respectively for two txns from Axis Bank Payment Gateway. First one was from Hatia to Gorakhpur and Second one was from Muzaffarpur to Gorakhpur. My A/c was debited for Rs. 3832.47 and Rs.2212.47 respectively. The Transaction Ids for the same are 0917361284 and 0917396507.
1 0917396507 Settlement Requested Not Booked Rs 2212 axisvbvpg
2 0917361284 Settlement Requested Not Booked Rs 3832 axisvbvpg

I have mailed many times but no action have been taken yet and still my money is not refunded.
Kindly look into the matter and sort out the problem at the earliest so that my a/c will be credited back with the same amount soon.


Nisha Rani Verma
pshah12767
 
Jun 12, 2014

irctc

Dear Sir,

I have Cancel ticket for following , till date i am not getting refund amount.

PNR ;4816937428, TRAIN ;17236 DOJ 07.06.14
PNR:4509303421 , TRAIN 16502 ,DOJ08.06.14

Please do the needful

Pritesh shah
pritesh.shah@live.in
09879547144
TITHI ROY
 
May 29, 2014

UNREASONLY AMOUNT DEDUCTED

I'M TITHI ROY, I HAVE BOOKED MY TICKET , PNR NO IS 2833456916 IT WAS OK BUT ALSO MY SBI ACCOUNT WAS DEDUCTED FOR INDIAN RAILWAY CATERIN POS - 052757771560 WORTH RUPEES 1391.24 WITHOUT MY INFORMATION AND EVEN I HAVEN'T RECIVIE ANY MESSAGE FOR IT . SO PLEASE REFUND MY AMOUNT IN SAME ACCOUNT IN WHICH I HAVE BOOKED MY TICKET AS SOON AS POSIBLE.
deepakdadhich1
 
May 14, 2014

Corruption is always there in different ways

Corruption is always there in different ways, Indian Railway spent millions on its server, but still one cannot get the tatkal tickets !!!
This is the corruption by selecting wrong servers or forcing the customers to go to the agents and pay 400-500 extra rupees on a tatkal ticket even after paying the tatkal charges to Indian Railway. This extra goes to the high authorities ( every one know's) just not to upgrade the servers and keep taking their share from the agents.

Railway corruption is the one every one in this country can feel directly.
visweswer
 
May 9, 2014

Website slow

Isseue : WEBSITE SO SLOW .

This is one of the frustrating issue that everyone is facing , Its been a couple of years been having the same issue .
why is it so slow , I was wondering , why is this website happening all the time , Its because number of people use at the same time.
there can be another website for tatkal booking , Eg : tatkal.irctc.co.in so that others will not suffer from normal booking . Its also taking time to login with username & password .
Railway department is such a huge one but they can improvise the website at least , Its completely not user friendly & frustrating .
ParvG
 
May 8, 2014

IRCTC Website sucks even during non tatkal hours

I tried booking tickets multiple time during non tatkal hours. My money got deducted twice but ticket was not booked. What is wrong with you people. Eating up people's money.
You guys should either work on your website or shut it down forever.
Suranjoy
 
Apr 16, 2014

Registration fail

Sir,
I would like to inform you about my dissatisfaction on your IRCTC registration system.
I had filled up many times for opening an account as a new user for booking a ticket for the journey of Premium trains but it's not working well. It said "account already opened in this user name, you should be 18 years above & some others".
I mentioned my date of birth 03/03/1983. Please do something for such system for being a helpline for us.
L. Suranjoy Singh
Lssinghuchiwa@gmail.com
9678636529
Waiting for your answer and thanks for your keen mind.
sheeba john
 
Jan 14, 2014

total refund of ticket fares

On 13-1-2014 we travelled by Train No.12713/Satavahana Exp, PNR No. 4812603194 from KZJ - SC bearing seat no. D3 58 & 59. We had a connecting reservation for Train No. 17058/Devagiri Exp, PNR No. 4504981817 S4 49,50 ,51,52 leaving SC at 12:55. Satavahana Exp which was supposed to reach SC by 11:45 reached SC around 1:30 pm. Due to which we missed Devagiri Exp. We had a very important work in NED which we could not attend. Return journey Train No. 18510/NED VSKP EXP , PNR NO. 4258913154 , S1 33,34, 36, 37. We request you to compensate the loss for the delay along with the total refund of our train fares to and fro from KZJ to SC and NED to SC and return journey NED to SC.
Prem Kumar
 
Jan 4, 2014

SITE IS SLOW

WASTE SITE IN THE COUNTRY. WHEN I TRY OPEN TO BOOK MY TRAIN TICKET SITE OPENS SLOWLY BUT WHEN I TYPE MY STATION IT NOT SHOWING (SECUNDERABAD TO CHIRALA) AT THAT TIME TATKAL AVAILABILITY IS 51 WHEN I AM TRY TRY NO RESPONSE FROM THE SITE THE TOTAL TICKETS COME TO WL6. I REQUEST TO IRCTC PLS SHUT DOWN THE SITE. THEN WE FEEL HAPPY. WASTEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE
CHETHAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
drgarima
 
Oct 25, 2013

refund the money

This is to inform you that because of the carelessness of tha announcer at tha ghaziabad jn railway station i missed my train no 15610 from ghaziabad on 20th of this oct .abt 300 passengers wer suferred and i am one among dem.kindly refund back my money ad soon as possible as it is the mistake of the railway authorities.seeking fo the quick response or else i have to take some other action.required details are PNR:2251798862,TRAIN:15610,DOJ:20-10-2013,TIME:08:45,3A,GZB TO LKO,garima sharma,B1 5,FARE:895,SC:22.47+PG CHGS...
jainshanku
 
Jan 18, 2013

not aWhy refund is dmissible for Partial waiting.

Ticket contains 3 persons out of 2 persons ticket were confirmed and
one person(Sandeep Singh's) ticket was in PQWL(Pool quota waiting list).

Ticket was from Mangalore to Agra Cantt. So we cancelled one of the
persons(Sandeep Singh) ticket(Filled TDR) on 9-Nov-2012.
Because of that waiting Mr. Sandeep Singh had travelled on 10-Nov-2012
from Rajdhani Express(12431) on PNR no. 4243005764.

But we haven’t got the refund for the cancelled ticket also the status is
regreted.

When we called to the customer care i haven't got proper response
and the reason he gave for non refunding the money was "IRCTC does not provides
Refund for partial waiting" that is not justified. Please let me know why i am not getting refund in this case.

Thanks In advance...
KHALASI RITESH V
 
Jan 12, 2013

MONEY IS NOT REFUND IN MY ACCOUNT

Dear representative,
i have booked my ticket online from irctc website from mumbai to vadodara at the date of 12th jan and return from vadodara to mumbai on 22nd of january, but due to some reason I cancelled both the ticket at the date of 8th january, But the amount for that tickets are not refund at now in my account and no transaction details were sent to my email.
now i did not get money fom irctc.
details of my transactions are
PNR Number: 8308711814 and second is PNR Number:8708316151
Transaction ID: 0606673368 and Transaction ID: 0606691072
irctc username :rvkhalasi
please look into my problem and let me know by email; khalasiritesh@yahoo.in
bismijose
 
Jan 6, 2013

i lost my money through irctc.co.in website

sir, i lost my money through this site irctc.co.in . what shoul i do now?
where should i complaint? please let me know.
Nagesh Salian
 
Aug 23, 2012

Worst Service And Sale of Food Products at higher price then MRP

Dear Sir,

Recently (17/08/2012) We traveled to Jammu by Swaraj Express. The Train condition was very worst all the seats where in bad condition. As it was long distance train there was no Pantry and even passenger where not informed about it. If this was informed passenger could have carried his or her food and water along with them (Atleast SMS should have been send to traveller who has given Mobile no. in the form filled) . And after Ahmedabad each and every station Food Stalls charged above 50% higher MRP price and there was no control over them. At Kota Station i had to call TC where shouted at food stall for charging high.

Hope Railway will give better service and control this over charging at food stall.
badri7758
 
Aug 13, 2012

IRCTC

I had booked ticket for Journey on 28/06/2012 vide PNR No: 4141912495 (Train No. & Name: 12604/CHENNAI EXP Quota: General - Transaction ID: 0509981399) from Secunderabad to Chennai in the name of my spouse K.Geetha. After preparing the chart (allotted A1 Coach-Berth11), AC 2 tier coach was not provided in the train and instead Berth was allotted in AC-3 tier. While enclosing the original certificate No.039135 of South Central Railway, obtained from the TTE/Conductor, I requested IRCTC for refund of difference amount on 29/06/2012. But to my surprise I received e-mail from IRCTC stating as follows:

"With Reference to your PNR No:4141912495, we regret to inform you that refund is not admissible as informed by Railways through their letter no : MSR060712V13665 and the reason being : 'Failed to collect TDR/TTE Certificate/GC'."

On receipt of the above e-mail, I had immediately taken up the matter with IRCTC vide complaint No.914570. But till date I have neither received the amount nor any reply. Please help me in getting the amount.
maahi1983
 
Jul 12, 2012

MONEY NOT REFUNDED AFTER 3 MONTHS

Hi All,

GOT THIS BULSHIT MESSAGE AFTER 3 MONTHS..........

REGRET Dear Customer, With Reference to your PNR No:2134374819, we regret to inform you that refund is not admissible as informed by Railways through their letter no : DNR100512V17287 and the reason being : 15198-NR/OL12 Failed to collect TDR/TTE Certificate/GC In case you require any further assistance, please mail us at tdrprocess@irctc.co.in With regards, TDR TEAM



First of all kindly let me know the exact reason of not refunding my hard earned money.............
I am totaly fade up with your these kind of services.......
what the hell u guys are doing i dont know.....i have booked my ticket with you it was my mistake..........N then i have waited 4 two months for my money 2 be refunded...n now you are telling you will not refund the money.....


BUT NOW I WANT MY MONEY BACK ASAP...
KINDLY DO IT ON URGENT BASIS....

YOU GUYS ARE BEHAVING LIKE BEGGARS............


PROVIDE UR CONTACT NUMBER....I WANT TO SPEAK 2 SOME SENIOR PERSON OF YOUR COMPANY.......
basannamkh
 
Apr 30, 2012

cash refund

dear sir
i have taken the e ticket by online but the cash was debited 4 times in my account.so kindly refund the amount of RS 904/-
basannamkh
 
Apr 30, 2012

cash refund regarding

dear sir i have taken the reservation ticket by online,the dated 27/04/2012.but four time debit rs 206, so kindly to be refund the amount urgently
snv_983
 
Apr 22, 2012

non-receipt of password

sir,
I have signed-up in irctc wbsite very long back i.e. 2 to 3 months back. Till date I did not receive any password. Whenever, I sign-up freshly, I am getting the message that Mobile number enetered is already registered. Kindly arrange to forward the password to my mobile no. 9490008150 and e.mail "niranjanvarma91@yahoo.com"
hanking you,

your's faithfully,

s.niranjan varma
chandanmal soni
 
Mar 21, 2012

irctc option is not working

sir my name is chandanmal soni in atom application irctc option is not working and my email id chandanmalsony@yahoo.com and mymobile no is 9441043681 is request you grt it work in my iphone
User40933
 
Oct 10, 2010

Site went down at sharp 8AM

Dear Customer Care/IRCTC

This is inform you that your website for online booking goes down at 8AM to 9AM, due to this a person (without agent) can't book e-tickets in Tatkal as well as normal e-tickets during this period. I won't say more about this disappointing services but i humbly requesting to you that if IRCTC is not able to improve the speed of railway booking site (www.irctc.co.in) during specified period then just stop the 'TATKAL' booking online so that no one can wait for online Tatkal booking.

Secondly,

IRCTC know very well that railway online booking site crashes at 8AM to 9AM even after that there is a 'Verification Code' required to proceed and most of time shown 'Verification Code' not accepted by system and error shows 'Verification Code' does not match.

I & everyone know that IRCTC can't improve the speed of website during 8AM to 9AM. So I requesting to you that at least just remove 'Verification Code' from system during 'TATKAL' booking at 8AM to 9AM.


Regards,
Alok Aryan
NEW DELHI.
User79143
 
Jul 9, 2010

Site went down at sharp 8AM

sir/madam,
it is very strange from your part that you closed my case on irctc site (tdr status)on view that party had filed tdr after 6 hrs of actual departure of train, on contacting your customer care she said that case is not closed & i will get back my refund but when.
sir i came to your notice that there is no option of filing tdr before the train completes his journey.on 27/5/10 the train was late more than 10hrs & so i filed tdr after train reached its final destination & option came in irctc site after that to file tdr.
so i request you to return my complete booked ticket amount as it is fault of railway that train was running more than 10hrs so i faced lot of problems with my family & after that you are returning only 1/4th amount of tickets value. earlier also when i reservation from counter, than i received full money back if train was so much late.
this is very very poor settlement done by irctc, fault at your system & you are deducting my money.take a relook in this matter & return my ticket amount.
i am enclosing here with all particulars
sanjay mittal
PNR Number 6342199452 Booked On 27-5-2010
Transaction ID 0215722341 Ticket Type eticket
Class SL Internet Service Charge Rs 10.00
Date Of Journey 27/5/2010 Ticket Charge Rs 328.00
Bank SBI Total Rs 338.00
Train No 3111 Railway Zone NR
From Station PHAPHUND(PHD) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station GHAZIABAD(GZB) Quota General

Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : CCM Regreted
Reference No : ekt2010052901285484
TDR Zone : NR
TDR Filing Date : 29-May-2010
Forward To Railway On : 09-Jun-2010
Reopen Status : 1
Refund Details
Refund Status : Refund Not Approved
Refund Date : 26-Jun-2010
Refund Amount : Rs.0.00
Remarks : 660-NR/21 Ticket submitted at destination after arrival of train.Refund less 50% has been given by the system currently.No further refund falls due as the party filed TDR after 6 hrs from actual departure of train. The case is repudiated.
Refund Details
Refund Status : Refunded
Refund Date : 04-Jun-2010
Refund Amount : Rs.82.00

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