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Jaquar Bathroom Fittings


Consumer complaints and reviews about Jaquar Bathroom Fittings

Jan 17, 2015

Horrible customer service

complaint no. 006506
I Jaquar water heater stopper working so I logged a call on the 3rd Jan, The customer care rep told me that the issue will be resolved within 48 hours and that someone will get back to me asap. I waiter but no one even called me back so I called back again the rep said the same thing. I have called back about 6 times since the 3rd Jan but till now no one has even bothered to call me back or visit the site to fix the issue. This is pathetic customer service, I will never buy Jaquar products again or suggest to anyone .
N Dhillon
094 5669 6962
Jan 5, 2015

Irritated Customer Service # Ref No. 633628

Hi Jaquar Support,

I have installed Wall Mixer model MQT-517B (Essco product by Jaquar) about six (6) month back, purchased from Navrang Sales, Rukunpura, Bailey Road, Patna.

I got problem in Center Nob (Got Slip) at 2nd week of December, 2014 and registered a complain on 16the Dec with complain ID 633628 and got assurance to fix issue with in 72 Hours.

But after a week time neither I get resolution nor received any call from your service people then I visited to dealer and conveyed the same as complain not fixed as of now. They given me the contact number of your area representative Mr Santosh # 9835036635 to talk.

I spoken to Mr Santosh on 24th Dec and conveyed my problem and they committed me to issue will be fixed on or before 25th Dec but still issue is on same.

I revisited to dealer yesterday (5th Jan, 2015) and said about the issue and they have given me assurance for resolution without any TAT.

This is showing very poor service from world famous brand Jaquar. You people are committing for service till 10 years after installation but not be able fix a issue raised with in a year.

Such kind of response is decreasing trust in your brand and it may hamper your brand image. Could you please let me know when said issue can be fixed?

If you people will decide to fix the said issue, please arrange to send your skilled technician at the below mention address :

Pramod Kumar
S/o Sri Suresh Prasad
Byapur, (Behind Byapur High School)
Danapur Cantt. - Maner Road,
Patna - 801503
Mob. +91-9304826554
JK Mistry
Dec 31, 2014

Sensor taps not working

We have fixed Sensor taps for Hand washing. 2 taps are not working & complain was booked to call centre on Dt. 19.12.2014 , No: 637974 but not yet attended. Every time call centre records new complain & say will get resolved in 72 hrs, but since 19th Dec. 72 hrs not yet over.

Tauqir Hussain
Dec 27, 2014

malfunctioning of flush cistern

The concealed two button flush cistern is malfunctioning.
,the water flows continuously in the flush, it has been attended thrice in the past four months , that too within 72 hours of complaint , by the service mechanicof M/S Jaguar,. But the problem has reoccured within 2 to 3 days after repair. the last complaint was lodged on 13th Dec( complaint no is625465 ), But inspite of reminding four times no one has turned up till date. last time the helpline operator suggested that I should e-mail my complaint, hence I am lodging this complaint, hoping someone will attend soon. My mobile no is 9410390786.
Dec 27, 2014


Raju Vithlani
Dec 22, 2014

Leakage in Tap

Jaquar Sanitaryware,

Respected SIr,
I have purchased Jaquar Bathroom Taps and I face leakage problem consistencly.Kindly fix this problem of leakage by sending a responsible service person to the below mwntioned address.
Dalichand Nagar,
College Road,
Bilimora 396321
Dec 19, 2014

Tap Leakage In all Bathrooms

Jaquar Customer Care,

I have been callin your customer care no 18001216808 but there is no response.
They cut off my phone. All the taps in our bathrooms have leakage problems.
Please solve this problem as you assure your customer 24 hours quick service.
My address is as below.

42, Maniratnam Row House Part-1
Opp Ratnam Flats.
Vasna, Ahmedabad 380007
M0 09712148121
sudha shetty
Dec 14, 2014

concealed tap

sir, i have a concealed 3 way tap fitting in my bathroom with cristle handles. since the cristle handles broke, i could not find the same sized handles for it. searched in many places in mumbai. The plumber suggests to replace the whole set with a new one which will cost me around Rs.5,500/- Why is it so that the same sized handles not available in the market. The fittings were done by our society dg.2006. pl. help me in getting the same sized handles atleast if not the cristle ones.
T C Dhingra
Dec 10, 2014

Water bottletrap

On the subject I wish to share that abt week back while making a new
bathroom, I purchased many sanitory items of your well fame co
Almost ur every product is premium & worth using product as noted in my
past few years.

In wash basin I purchased *one bottle trap sr no 769L250X190- 250mm long*
from ur dealer Manju Sanitory Wares , Gandhi Road Moga (Pb) 142001, but
very sad to say that since fitting there ia a leakage. Plumber tried his
best & said that this product is deffective & ask dealer to change it. Even
I checked with two other plumbers & same problem they noted.

I requested ur above mentioned dealer to help me , but he refused to do so
with plea that ur plumber is not doing job properly. it means other two
plumbers are also wrong...????
Moreover he also not given me any bill or any warranty letter even on my
request to issue.

I am a senior citizen of 65 yrs old person & was working as a accounts
manager in MNC - Nestle India Ltd, but there in my 40 yrs service our
company never treated like this with their customers partcularally in
complaint matters.

Jaquar is also a well reputed company & I dont think so that your services
after supply could be so bad & such things * BRINGS* *BAD NAME TO THE

With Regards, T C Dhingra Moga (Pb) 142001 , mob 9872625545
Nov 28, 2014

service needed for jaguare fittings

we given complait for water leakage in jaguare fittings to erode service branchbut no step is taken still know we rang them about 6 to 7 times daily they promise to come but in result they donk keep their words
madhava krishna street
vaishali trader
Oct 16, 2014


vivek vk
Oct 12, 2014

Concealed tank leakage

My concealed tank flush is leaking.. Kindly send the service person immidiately... My mobile number is 09842751774

Thank You
Verma Ram Suresh
Sep 13, 2014

Tap, Cold & Hot water Cock not functioning proper


Man Tap leakage in bathroom and Cold/Hot water Cock not working properly.

Thanks & Regards

Verma Ram Suresh M
E-203, Swati Residency-3
Near Sneha Plaza, IOC Road,
Chandkheda, Ahmedabad-382424
E mail- suresh378110@gmail.com
Sep 12, 2014


Since April 2014 the installation of 4 concealed tanks and other bathroom & kitchen accessories worth Rs. 1.00 lakh approx. was done at my new residence with anticipation that I will get good products from a big company Jacquar. But, unfortunately, it is not like so. I did many complaints about working of these accessories. Every time person visits from the company but the problem(s) are being solved temporarily. The recent complaint No. 440830 made on 10.09.14 and usually a person came to my house but this time he didn't do work and advised me to come next day with a senior person for rectification/solving my problem. I'm waiting since then to stop leakage from the concealed tank. Secondly, the costly mixer fitted in wash basin is not working and your man advised me to replace its internal part as he found it damaged. This is not because of our mistake and we only did fittings and didn't open the system of mixer. This is only your company, who supplied damaged part and not maintained quality control. What service you people are providing, I cann't understand. If the service instantly is so what I expect from you for entire warranty period for years to come. Please look into the matter otherwise it will be treated as deficiency in service and your company will be responsible for that. Thanking you,

0755-2426913, 9425301871
naina singh
Aug 26, 2014

conceled flush tank leakage

There is leakage in fush tank for past 3 months. I have made more than 100 calls in customer care and no body has yet come to repair the fault..I must say JACQUAR BATH CO IS A PURE FRAUD COMPANYwho make false promises of customer service for couple of years...They r incapable of providing any support to their customers.Though I had telephonic conversation with a senior official...but that too was a drama to settle a client...Till date no technician has come ...
Aug 12, 2014

flush valve leakage

Today we are facing problem in flush of toilet ,it leakage till morning and the water tank is empty within an hour. plz do something send the plumber to repair this. Plz visit at earliest.

Sachin Rajendraprasadji Agrawal
Near water tank ,lanji road Amgaon
District: Gondia
Place : Amgaon
State: Maharashtra
M: +919823123109
Mail: Maubindal@gmail.com
hakim zac
Aug 9, 2014

worst is not the right word tell about jaguar

what a great product it work for a week again we have to call customer care number they will tell yes sir no they wont answer for a any question since we bought jaguar fitting from that day till now we are facing lots of issues really waste product local product much more better , help less people sr agencies in Coimbatore if any issue if called and asked they will tell we have change whole kit have to that will cost you 4500.00 housing cost is not more then 50.00 they are reply will be no stock we place the order not yet come after month also same reply will get omg terrible product even i seen my life tired of all

?Thanks you jaguar for your great product i have posted so-many review thats also not published

This your poor customer

parag r patel
Aug 4, 2014

cold water cock of mixer no work

dear sir,
i am facing problem with cold water cock of mixer since 20 days. water doesnt come out from cock. So please send plumber as soon as possible.

Name: parag r patel
Address: E-201 Neelgiri appt.Nr. sola bhagwat temple, SOLA< AHMEDABAD-380060
mob: 9924205145
Jul 18, 2014

Flush problem

We are facing problem in flush for last few months in one of our bathroom. Pl visit at earliest.

Pravin Mhatre
MUMBAI - 400101
M: +919821721604
Mail: pravin2007@hotmail.com
Jul 17, 2014

Concealed tank leakage

My concealed tank flush is leaking.. Kindly send the service person immidiately...My complaint number is 331032. Complaint date is 12/7/2014.

D.Siva kiran (Cell:9490514383)
D.No.4-106,Telecom nagar-1,
Satrampadu, Eluru
Westgodavari District
Andhra Pradesh
Prem Goyal
Jul 3, 2014

toilet flush valve leakage

your employ was came to home to repair flush valve on 1 July,2014 and my complaint no.-307764 but your employ does not have the parts related to flush valve . I am again complaint you regarding flush valve . Please send your employ fast with all parts.
Jun 23, 2014

Supply of defected tap

I had purchased 2 taps from the company about a year, but one of the taps is giving lot of trouble within 5 months of installation I had to complain at least 5 times now within a year . Every time I call the call centre there is some technician that comes after 7-10 days of misery . does a little repair or fix a small part and its done , then again same old story .. One needs to understand first of all its the KITCHEN where the focus is when you have children it becomes very difficult to cook without a proper tap . We have told the technician to change it altogether but he tells us about the 7 years warranty......which is bullshit if we have paid more than Rs.1500 for a tap thinking "Jaquar" which has a brand name will be good ..this tap has come to us with TROUBLE bonus . and this time we had logged a complaint on the 17th of this month I receive a call from the technician at 7.30 pm says that he is coming to fix the tap. I told him not to come at night time but to come the next day so he came on 21st evening (Saturday) and BROKE the tap flooding my kitchen with water. since it was his mistake he promised to bring a plumber to fix it and now he gives excuses. Please let me know what can be done about this.

ved Mishra
Jun 17, 2014

leakage of water from tab very fast

leakage of water from my tab i have face this problem from last 10 days so kindly repair it there is wasting of water in my tab so repair it immediately as soon as and please send ur plumber to check this problem m
MY CONTACT NO.9430442099
Email ID vedprakashmishra.marc@gmail.com
Dipak Modi
Jun 5, 2014

complain with your product like flush , shower, rocket jet .

Dear sir
My complain number is 260315 dated 3/6/2014
NAME- DipakbhaiModi
ADD- 13 harmony status, nr heritage bunglows ,
b/h kesarsal college opp. Science city
I have purchased this property (13 harmony status) , and this property our builder used jaguar’s bathroom and other accessories and he give us warranty certificate give by your company for user.
Now I have a complain with your product like flush , shower, rocket jet .
I complained at your call center and your local service center mechanic come to my house and checked your product . but he say to me the symbol is from jaguar but its inner product or part are not from jaguar so after listening this I am getting shocked how its possible.?
- And yourlocal service center mechanic’s attitude is not proper for a customer satisfaction. So I am not satisfied from jaguar’s product .
- My complain is not getting solve but your local service center mechanic take signature from our family member .
- After this negative experience I don’t recommend your product to anyone for use.

Mo- 9979990699
Jun 3, 2014

Urinal sensor not working

4 Urinal Sensors are not working , kindly make a visit ASAP.

Contact Number- 01244963555
Address- Yes Bank Ind Ltd.
DLF Cyber City Building No -8 Tower A
3rd Floor Phase 2.

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