Dear Sir,

With reference to your complaint, we request you to please provide your booking Id, so that we can look into matter.


Regards
Team - Make My Trip Care

Hello (Jitender Patil) ...This is there second reply from them ..They need your email id ...and all Please Uncle they are contacting to me because I forward your complaint to them ..So, Its better for you that you should be contacted directly.Just let me know your email id or otherwis, e just read it send the details to them directly by yourself ..Whatever they wanted.

Dear Customer,

Greetings from MakeMyTrip!

With reference to your email regarding discount, we request you to provide us with the following as we are unable to find the booking details using the e-mail address and other information available with us:

Booking ID:
Date of Booking:
E-mail ID (Provided at the time of Booking):
Contact Number (Provided at the time of Booking):

For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 0124-4628700 (Any Landline). You may also write to us through "Reply E-mail" or writing to service@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Mitesh Vala
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators: 1800-102-8747
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail:Service@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback

Hello, Uncle we have faced the same problem before, and we got the discount as well ...I have posted your complaint on behalf of you to the customer care because my complaint also got solved through that I think you don't know about that so I did that ... I even got the reply of your complaint


and Uncle please let me know your email id so that I can forward them and make sure that you should be contacted first.

I have also suffered from this That' why I tried to help

Uncle this was the reply I got
Dear,

Thank you for contacting MakeMyTrip.com.

A Reference ID 120707-037063
has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1860-500-5566 or +91-124-4628747 (from networks in and outside India).

Also, If your service request/complaint is not addressed or resolved within 72 hours to your satisfaction, please write to the management at share.feedback@makemytrip.com. Do mention the complaint reference number and all relevant email communication for a quicker response.

Any first time request to this email address will get routed to the designated team for action within 24 hours.

Warm regards,
Team MakeMyTrip.com

the above reply is about your complaint uncle (Mr Jitendra Patil ) Please let me know your email id ...and make sure that you should be contacted directly ...Because I don't know the exact situation that's why

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This is for information only

Dear Sir,

With reference to your complaint, we request you to share your booking ID so that we can look into the matter.


Regards
Team - Make My Trip Care

I have refered " Make My Trip" to my German friend Mr. Andreas Rieche , he has booked the vacation : Reference ID : 120220-029722. The booking for complete trip was made in January 2012 for the tour in Febuary 2012. The package includes 2 flights (Pune - Delhi/ Jaipur- Mumbai) as well as car for Delhi/ Mumbai and overnight accomodation at Delhi / Agra/ Jaipur . The order was cater by the executive name Mr.Deepak Kull (01166371012)

On 09-02-2012 Mr.Andreas Rieche & Mrs. Anke Rieche started the journey in pune with big surpise, the flight pune- Delhi which was included int he package they have booked in Jan 2012 was wrongly cancelled by make my trip in Jan 2012 itself . Early morning with big surpise and upset they tried to find out what went wrong and called make my trip office and no proper response and he ended up in spending CHF 200/- as mobile phone charges. The executive of make my trip informed him there was a mistake done at Make my trip and told them they have fixed it , but got information from Jet Airways nothing happended. They ended by in buying new tickets for lump sums Rs.43,168 ( for both Mr. Andreas Rieche & Mr. Anke Rieche)

On refered to make my trip they informed him they will refund the tickets on submission of the new tickets and after submittion of new tickets they got only the refund Rs.7,186 on 24-03-2012 and still they yet to get Rs.35,982 , no apology make and inspite of regular remainder through Mail by Mr. Rieche and me and telephone call to Mr. Deepak kull . No response from make my trip

It is very bitter experience and very poor service response .

Totally we upset and we need to file a customer complaint against make my trip about the cheating and poor service

Kind regards,
P.Raghul Raj
Managing Director
Athi Parasakthi Alloy steels Pvt ltd
Coimbatore - 641 104
raghulraj@apalloysteels.com
Mobile 9585539255

Dear Customer,

With reference to your post above, kindly note that your refund has been processed by MakeMyTrip and you may expect the same to reflect in your account within 5-7 working days.

Regards,
MakeMyTrip Care

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care