Dear customer,

As per telephonic conversation.

We regret for the inconvenience caused to you.

We have escalated the issue to our concerned team.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt. ltd.

MYSELF PURCHASED THROUGH ONLINE (Order no: 4722999) , DRILL MACHINE WITH KIT FROM NAAPTOL, BUT DELIVERED HAIR DRIER BY MISTAKE, (COMPLAINT NO: 3532030).
LATER ON NAAPTOL REPLIED TO RETURN THAT WRONG ITEM TO THEIR NOMINATED COURIER WHICH WAS 40 KM FAR FROM MY HOME , AND WHICH WAS NOT POSSIBLE FOR MY FATHER AGE OF 86 YRS OLD OR FOR MYSELF (STAYING AT MUMBAI) TO RETURN THAT ITEM AT THEIR COURIER.
WE INFORMED OUR PROBLEM TO NAAPTOL ONE MONTH BACK AND INFORM NAAPTOL TO DELIVER THE RIGHT ITEM AND INSTRUCT THE SAME COURIER TO TAKE BACK THE WRONG ITEM WHICH WAS DELIVERED.
TILL DATE NO ACTION HAS BEEN TAKEN FROM NAAPTOL’S END . MYSELF WANT THE PAID AMOUNT RETURN OR REPLACEMENT OF THE ACTUAL ITEM WITH THE ITEM WHICH WAS WRONGLY DELIVERED

Dear Siddharth,

As per telephonic conversation you said that you have sent back product at our warehouse address for replacement.

We regret for the pro-longed delay in dispatching the replacement to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Request your patience in the interim.

Thanks & regards,

customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Siddharth,

As per telephonic conversation you said that you have sent back product at our warehouse address for replacement.

We regret for the pro-longed delay in dispatching the replacement to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Request your patience in the interim.

Thanks & regards,

customer Care
Naaptol Online Shopping Pvt.Ltd.

why this company ,doing mental harasment to me ,after one and half month by calling them several times ,i got my handset which i ordered on 4th of may ,i recived on 18th june,bt delived me wrong cdma set instead of gsm which i ordered,now they asked me to return that set ,via bluedart ,which i already send ,now instead of replacing my handset ,they mailed me ,that they will refund my money,in 15 days ,or if i need that gsm set i have to pay 16000 ,coz today this price is showing ,instead of 6298 which i paid already.wats the use of this website when u cant provide service and doing mental harasment to consumer.i need my gsm handset which i ordered for in same price which they displayed on that time 4th may ,not refund .
pls look upon this matter in urjent base.

siddharthmajumdar 98306862

this company is a cheater is ,doing mental harasment to me ,after one and half month by calling them several times ,i got my handset which i ordered on 4th of may ,i recived on 18th june,bt delived me wrong cdma set instead of gsm which i ordered,now they asked me to return that set ,via bluedart ,which i already send ,now instead of replacing my handset ,they mailed me ,they will refund my money,after keeping my money for 15 days ,or if i need that gsm set i have to pay 16000 ,instead of 6298 which i paid already.wats the use of this website when they cant provide service and doing mental harasment to consumer.i need my gsm handset which i ordered for ,not refund .
pls look uopn this matter in urjent base

siddharthmajumdar 9830686279

sir/mam

THIS IS SIDDHARTH MAJUMDAR ,ORDERED IN NAAPTOL COMPANY ON 4TH OF MAY 2012 A LG FATHOM VS750 WID 3G.ON 18TH JUNE I RECIEVED A HANDSET SAME MODEL BUT CDMA ENABLED ,WHERE THERE REPRESENTATIVE COMFIRMED ME ITS A GSM HANDSET WHILE TAKING MY ORDER .NOW AFTER SO MANY HARSMENT .TELL ME WAT CAN I DO .?HAVE REJISTERED COMPLAIT TO THERE EXECUTIVE MR .BISWAJIT ,COMPALINT NO. IS 2913782,NOW THERE R ASKING ME TO RETURN THIS HANDSET AFTER DOING PAYEMENT TO DELHI ,THERE VENDOR.AFTER THAT THEY WILL SEND ME NEW HANDSET OF GSM SAME MODEL,PLS TELL ME WHO WILL TAKE RESPOSIBLITY OF MY MOBILE OR MONEY WHICH I HAVE PAID?THIS IS MENTALY HARASMENT OF MINE FROM THIS COMPANY.PLS LOOK UPON THIS MATER IN URJENT BASE.

SIDDHARTH MAJUMDAR
9830686279

this naaptol is cheater and fraud, inspite of delivering my product which i have ordered, there customer service executive sonia, told me they have cancelled my order without imforming me, and now i have to book same product which price is now 16000.

if this company cant do business, pls shut it downmand dont harras people

i have purchasing a 4 sim mobile from naaptol. the goods is delivered at right time.

Dear Customer,

As per our telephonic conversation you said that you have not received delivery.

We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.