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PVR Cinemas

India,
Karnataka

Consumer complaints and reviews about PVR Cinemas

dp111
 
Jul 6, 2014

RUDE STAFF

TOO RUDE GUYS AT PVR JUHU - MUMBAI . AT THE TICKETING COUNTER AND AT THE FOOD AREA .
BAD STAFF SUPPORT ..........
Reejas Banu
 
Jun 15, 2014

to meet the H.R.Manager or the regional maanger

Dear sir,
I want to know the contact no and name of H.R.Manager and regional manager. I want to personally complaint them about one of their staff.please help me
Dimple Jain
 
May 21, 2014

Lost goods

This is a complaint regarding a lost bag on 21st May 2014 at PVR Koramangala, Bangalore during the 8:30 p. m. show of movie godzilla due to irresponsibility of PVR staff. I was carrying a bag with me which consisted of some valuables and a few food articles in it. As required the bag was submitted at the checking counter and i collected the receipt for the same. After the show ended which was already running half an hour late I went to the counter to collect my bag only to find out that the person responsible to take care of it 'mistakenly' gave it to someone else. After dodging us for a good half an hour he finally called his supervisor who started talking angrily to us. to our shock, he tore the receipt in front of us and denied to take any responsibility. It as already midnight by this time and we were getting left. Thus we had to leave as there was nothing we could have done then. I request you to take necessary action in this regard. If not anything I expect you to fully compensate me for the tickets at the least.
prashu100
 
Mar 6, 2014

PVR interval time cheat wont return change

I had gone for a movie in PVR Orion mall Bangalore, Audi 09 at 1:15 Show for a kannada movie ("Shravani Subramanya") on 02/03/2014 . In the interval a guy from PVR came with a menu of snacks which I ordered. It was around 350 Rupees, I had no change but a 500 rupees note. I gave him 500 Rupees note and he returned back 50 rupees saying he will get back to me with 100 rupees change in few mins. I thought he will come back in some time, and the film ended , he never came back. I went and asked the PVR guys about the change and they were not keen on getting to know the guy who came to Audi 09, so I couldn't find the guy and had to leave the theater without my change. This seems to be a new business for the guys working there in PVR. Management need to discourage such practices by its untrustworthy employees.
prashu100
 
Mar 6, 2014

PVR interval time cheat wont return change

I had gone for a movie in PVR Orion mall Audi 09 at 1:15 Show for a kannada movie ("Shravani Subramanya") on 02/03/2014 . In the interval a guy from PVR came with a menu of snacks which I ordered. It was around 350 Rupees, I had no change but a 500 rupees note. I gave him 500 Rupees note and he returned back 50 rupees saying he will get back to me with 100 rupees change in few mins. I thought he will come back in some time, and the film ended , he never came back. I went and asked the PVR guys about the change and they were not keen on getting to know the guy who came to Audi 09, so I couldn't find the guy and had to leave the theater without my change. This seems to be a new business for the guys working there in PVR. Management need to discourage such practices by its untrustworthy employees.
mahi_rocks123
 
Mar 6, 2014

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mahi_rocks123
 
Mar 6, 2014

HEAD OFFICE

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mahi_rocks123
 
Mar 6, 2014

service tax

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mahi_rocks123
 
Mar 6, 2014

tata indicom

the dskjfdslkfjklt flksdjf dsflsdjfdsl dfsdf
ayesha sharma
 
Jan 27, 2014

complaint against mr.anand kumar duty officer

its inform you that i went for the movie jai ho today at 9.00 am show at select city walk mr anand kumar has over charged me on food and beverage he used bad language with me when i opposed it is thi the staff you have he has got no manners how to talk to a girl he abused me as well please suspended his as soon
thanking
ayesha sharma
manisha gupta
 
Jan 27, 2014

complaint against mr.anand kumar duty officer

its inform you thai i went for the movie jai ho on sunday at 1.15 pm at select city walk at the time of entry i order for the food and beverage at the cafet area when paid the amount i was waiting for the receipt. But he didnt give me i caluculate it was extra charge me of rs 365 when i told me this what the mr anand kumar has no manner how to talk with the customer i mean such a rough language he used properly so kindly take some action against mr.anand kumar
thanking you
manisha gupta
zamil
 
Jan 18, 2014

bad behaviour

an uncultured idiot named antony who is a counter man. this person shouted at me because i was standing off queue because i was there for an enquiry but not for buying tickets. If anyone can SUSPEND antony
Girish P
 
Dec 14, 2013

Cheated by the Canteen staff - Mukesh Yadav

Hello,

Today 14/12/2013. I had gone for movie for 1.30 pm show at Audi 2 seat# M1 to M4. During the Interval I purchased some snacks( 1 Samosa, 2 Big pespi, 1 Large Nachos) (Bill# 256904). But Mukesh Yadav your staff charged me extra for one more Large pepsi which was not given to me or know to me and gave me 1 Lays and 1 Chocolate without asking which I thought its complementary as the bill was for total of Rs. 545.00.But that too was charged.

Please take necessary action against Mukesh Yadav as this must not be the first time he must have cheated peoples and its a bad name for your organisation.

Please its my kind request to take this matter seriously as this would effect your Big Name and fame of PVR.

Please revert back to me on gperu82@gmail.com or call me on 09820723279.

Thanks
Girish P.
ksaddam
 
Oct 29, 2013

information

PVR juhu..ke manegers ticket Ricyciling karte hai iknow only one person name..MR. Ashitosh thakur d.m.
ksaddam
 
Oct 29, 2013

manegment

pls find out very big scamp in juhu box ofice in ticket i thing invold same managers in thish scamp pls check ditails of oct month .
lata gajria
 
Aug 29, 2013

Transaction Failed website but amount charged to credit card

I booked three tickets for movie on 28th August for movie show on 29th at PVR Juhu Mumbai. The amount for tickets was charged to my credit card but the website showed the failed transaction. The customer care number given is of no help as I was every time directed to mail box to leave recorded message. Only once I could get through to a person on line who promised that the refund advice shall be sent in 5 minutes but never sent. It looks like PVR has no concept of customer care and believe in cheating. It seems they have no intention of refunding for a transaction which failed but was fully charged.

Lata Gajria
nikhiltennis
 
Aug 19, 2013

Rude staff, very bad maintenance,very bad hygiene

Dear sir/ ma'am,

I would like to bring to your notice, the incidents that occurred to me during my visit to PVR pheonix market city, bangalore, on the 18th of August, 2013.

firstly, during my purchase of gold class tickets to "The Conjuring",Audi 7, seats 8,9,10,11 the cashier was very rude because i didnt have change and argued with me to give her change for about 15 minutes.

After that we entered the cinema and found that seats 10 and 11 of gold class were not working. on top of which the seats were very dirty. trash was between all the seats, food particles like pop corn were not cleaned from the cup holders and the seats as well. we complained to the authorities and after standing for 20 minutes, they cleaned the seats ( with napkins).

we then took our seats only to get foul smell which was u bearable. there were mosquitoes and dust mats in the theatre!

Again we complained to the authorities but since we were not satisfied, we spoke to the manager and housekeeping manager Mr. Vardhan. we also learnt from one of the employees that the smell was coming due to cheese spilt during one of the previous shows. Mr. Vardhan who apologised to us and said that he would talk to his superior about this matter and get back to us, has totally ignored the matter.

we are extremely disappointed with the behaviour of the staff and the service provided to us.

I request you to look into the above mentioned matter and give us a refund with a compensation for the time wasted and suffered by me and my family.

Thank you,
abhishekp3
 
Aug 3, 2013

Regarding Cash Payment at food counter

The PVR cinemas in The Forum Mall, Banglore has lack of amenities regarding payment through cards.
After making the order when they reply saying they dont accept cards is really Inconvinient.
I mean its not always we should have cash in hand when modes of technology has advanced.
They could have atleast made a NOTICE pinpointing only CASH PAYMENT.
or Rather arrange an ATM machine set up inside the facility for the customers.
alpashah
 
Jun 19, 2013

PVR is a BIG FRAUD

Tickets was booked on 31st may-13 by credit card which on 1st June-13 PVR goregaon oberoi mall claimed that the transaction had failed, where I have the transaction ID.

Finally on 1st June-13 after an argument they gave me 2 AUDI ticked for which I had to pay again by my credit card
They had sold the tickets booked on 31st May-13 which is very wrong.

The senior manager at the counter told me that PVR will claim to my bank only for the 1st june-13 tickects and not for the booking done online on 31st May-13

Today I confirmed with Bank PVR has claimed for both the days ticked which means I THE MOVIE COSTED ME RS. 1200 FOR 2 TICKED.

HOPE STUPID AND RIDICULOIS.....GUYS STOP ONLINE BOOKING WITH PVR THEY ARE HORRIBLE....
fruscustomer
 
Jun 16, 2013

Money charged but tickets are not booked

It always happens with PVR Cinemas online ticket booking. It really SUCKS !!! I am irritated and frustrated,,,they charge amount when the tickets are not booked...lot of bugs on the application website. why is it? can't they fix this and stop causing inconvenience for customers.,waste of time, energy and money. They take customer's time and money for granted. Are we jobless to keep following up with them for the refund.

why am I the victim? why am I penalized for their mistake.

there should be a solution sooon for such errors in transacting,
ankit143@gmail.com
 
May 29, 2013

Fuking queue in PVR

Hi PVR,

Yesterday I went to saw movie (Fast and Furious 6 - PVR Oberoi Mall, Goregaon) in PVR, probable one of the very few time I choose PVR majorly due to its high price rates. Despite of sky creeping rates I come to PVR coz my friend insisted. Instead to getting the best service, I got the worst service…

Few suggestions if you wish to undertake:
1. There queue in PVR totally sucks. Looks like people coming to watch movie are completely free and have no work. We booked the ticket online thinking we don’t have to stay in queue. But when I went there, I got crazy.. There was a queue to take the ticket that was booked online. Standing in queue is not a problem but certainly we had to wait for 20 min to take our ticket which fucks our brain. 2nd queue while screening - there are 5 screens and with a capacity of approx. 300 ppl in each screen and you have only one security guard!! Fuck what the hell is this management!! looks like you seriously need to hire good managers... Do u think a customer is fool to wait in fucking line for 30 min to watch a movie of 130 min…
Fuckers what do you the the customers are!!

2. Due to some fucking technical problem, movie was delayed by 20min... No issues in that... technical problems takes place, but to compensate cancel the interval part... fucking the movie was supposed to end at 11.30 and it finished at 12.30!!

Request you to take into consideration the timings of customers... We are not fucking chutyas to bare this torture... we come for entertain not to get our brains fucked… It was the worst movie experience in the most costly cinema in Mumbai. I think Fame and Cinemax provide 10times better service in terms of standing queue…


Regards,
Ankit Dalal
User936113
 
Mar 11, 2013

Refund of tickect amount

I booked 3 tickets online for the movie 'The Dark Knight Rises' for 20th July 2012, 10:00 show, on 14th July 2012 through PVR cinemas's ADVANCE BOOKING FACILITY. The transaction was not completed, however they charged me Rs.900(Rs. 300 for each ticket) through my credit card. I called them so many times on their complaint no.s,but no one answers, I mailed them so many times but no one replies. I finally went to the nearest PVR cinemas(where I booked the tickets) to enquire about the tickets. The answer i got was that I had to wait till 20th july to know wether my tickets were booked or not, it was because of their sequencing which works on first-come-first-serve basis, it seems, which books the tickets till the seats are full on the basis of whoever books first. So, I waited and got no result. From then on, I've been posting this complaint everywhere, but no use. They still don't answer my call, they still don't reply my mail. It's been 8 months since the happening and PVR has not even cared to reply to me. I demand an explanation for such a poor maintenance PVR is been into with the refunded amount i.e. Rs.900(that comes without saying).
User805857
 
Aug 19, 2012

non refund of money

I HAVE BOOKED TKT FOR CARRY ON JATTA ON 29TH JULY BUT PVR HAS DEBITED MY CREDIT CARD DOUBLE
TWO TIMES. MEANS 667. 667 TWO TIMES AT THE PLACE OF 4TKT THEY HAVE CHARGED FOR 8. NOW AFTER SO MANY EMAILS NOT REVERSING 667 IN MY A/C. PERSONALLY VISITED AT PVR WINDOWS TWO TIME NO
RESPONSIBLE PERSON IS THERE. NARINDER ARORA 1015 ISLAMIA SCHOOL RD LUDHIANA. 141008
MOB NO 98729 93193 TKTS PURCHASED FROM SILVER ARC MALL LDH.
User786144
 
Jul 22, 2012

Tickets not given on time

i am sinoby...i had booked two tickets for tattathin marayathu...a malayalam movie.through mobile application...i got msg the ticket was booked in h4&h5...i had reached infront of counter before 1 hr...but that online counter starts only by 8.45am(show time 9.30 am)i got ticket only in first row in front...how it happened...?the worst management didn't took any action., if like this means what is the use of pvr application...i want to get an answer from you...
User697855
 
Mar 22, 2012

Money got deducted for twise for online tickets

Hi,

I have done the online transactions in my citi bank credit card for the movie sri ramarajyam.I have done only one transaction and it was deducted twise in my account.i already contact with the merchant personally and threw mail.But i didn't get any response from the merchant.Please find the attachment regarding this.The transaction date and amount is 20/11/2011 and 740 rupees.Please do the needful.

Regards,
Manoj.S
manoj.reddy31@gmail.com
9845832751

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