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Reliance Big TV

India,
Tamil Nadu

Consumer complaints and reviews about Reliance Big TV

kim chang hoon
 
Aug 31, 2014

signal lost

Relince set top box number 200987340707 combline number 222930534date 22 july 2014 now also service person no coming what reason how many month waiting u want your service ......by tamilarasan
200660961638
 
Aug 30, 2014

Requirement og HDset of box

 Surendrababu C

Aug 30, 2014

Requirement of HD set up box in place of normal set up box

REQUIREMENT OF HD SET UP BOX IN PLACE OF NORMAL SET UP BOX

I Surendrababu C. my Big TV smart card No. 200660961638 . I also have been a normal set up box which, I got since 2009. Now I required a new HD set up box is very essential . Therefore I intend for a New HD set up box to be installed to my home at the earliest, my Phone no. +919611060633 ; +919036205959 .
Satheesh T
 
Aug 28, 2014

Requirement of HD set up box in place of normal set up box

REQUIREMENT OF HD SET UP BOX IN PLACE OF NORMAL SET UP BOX

I Satheesh T. my Big TV smart card No.200735953737. I also have been a normal set up box which, I got since 2009. Now I required a new HD set up box is very essential . Therefore I intend for a New HD set up box to be installed to my home at the earliest, my Phone no. 9903744839 .
santro
 
Aug 27, 2014

Bigtv is the mother fucker company

I have been using the Big tv DTh . for relocation i had paid 350 Rs and 170 for regional pack . the technician had not come to my place but he has closed teh ticket by saying he had soved the issue. the Big tv guys cut the amout without confirming with me. after that dey had asked me to pay another 200 Rs for account reactivation. after many complaints about this, they keep raising the complaint for refund and they close the ticket saying technician had come which did not happen and they are cheating people by asking them to pay money the moment you recharge amount it will not be there inyour account in couple of days if we call customer care ask why it is cut they will say in for the previous complaint. If they want money they should come and beg on the street for money why they should cheat people and raising money . I guess this is the way the way ambani group is raising money . waste fellows. bluddy buggers
Hriday Singh
 
Aug 27, 2014

Not attending complaint of Big TV

My name of Hriday Singh and my smart Card No.200736419191 for last 6 years. In the month of July, 2014 I had shifted to Dapoli from Pune and I had paid Rs 350/- for change of address as per the requirement of the company. My first complaint No. 223077957 dated 26.07.14 and second complaint No. is 224130894 dated 23.08.2014. But no body had come forward to attend my complaint. I have recharged but that recharge I could not utilised even for Rs 1/- towards entertainment. Apart from this number of occasions I had contacted over phone to customer care of Big TV on their toll free No. 18002009001 but till date my complaint is not attained by any body from Reliance Big TV. Immediate action is required otherwise I will be constrained to approach Consumer Court in this regard.


Hriday Singh
Mobile No.9422306532
guptasupriyo
 
Aug 26, 2014

Poor and costly service

My Reliance Digital TV a/c no is 200660934968 and in addition to this I have a 2nd set-top box in another room.

It is a major problem getting through to their customer service phone no 1800 200 9001 and quite often I have been on the call queue for longer than 20 minutes.
Even when you select a language option, the person at the other end starts to speak in another language and you have to stop them.Most of them cannot speak passable English to understand the complaint or the query.Often as a result of this they have disconnected the line and I have to redial and go through the long wait again.

The service agents are neither empowered to act nor escalate the matter to their higher-ups so you are basically blocked to finding a resolution to your problem.

In the past 3 years I have had to raise service calls on atleast 15 occasions and I have been charged Rs.175/- for each time that the service technician has called on us.So we are doomed to keep paying for their inferior product that keeps breaking down.
This time I have been charged Rs.300/- as they have replaced the power adaptor. If they had told me that the problem was a power adaptor I would have replaced the same for Rs.50-75/-

Basically this organization does not believe in speaking to customers and run away from complaints.On this occasion they took 10 days to replace the power adaptor and quite obviously during these 10 days I was shut out from the world and entertainment.

There should be a regulator that can oversee serious service issues and facilitate migration / portability to other cable operators like in the case of Health Insurance and Mobile Services.
neeraj.naranwal@yahoo.co.in
 
Aug 23, 2014

not working

my set up no-200626748993 ,name neeraj mob-9958666267 not working from 13.08.2014

i register that complain but till not not rectify.

Regard-
neeraj

9958666267
Him Raj
 
Aug 22, 2014

Worst service provider from customer care

Worst costumer care :: No follow-up on complaints with technicians/field team :: their jobs will be finished with Complaints numbers only, nobody bother to attend the complaints..

My Smart card No. 200767744146 & My Name is Shailendra Kumar, (Mobile No. 08101451008). Set up box belongs to Ranchi Region.

I raised 2 complaints (222754133 ,223518981—All are closed stating that “trust the issue was resolved to your satisfaction) & 15 calls I have made to customer care (1860 200 6666) for follow-up of my complaint regarding to set top box, which is not working from last 2 months (since 12-Jul-14), every time I have been told our technician will visit within 48 hours to repair /replace the set top box but till date nobody has called me.

Such a pathetic customer service..So Dear Reliance Big TV authorities if you have time then plz look into the matter..........
lalkrishnannairj
 
Aug 22, 2014

poor service and customer dealing

Actually what the hell u all are doing. every time it showing like smart card error. this starts almost after 3 months from the date of connection. after giving a complaint they replaced a new card, but still not working. the service providers were not taking phone calls. once they took the call they are saying like ok i will check it and will make it ready. but no change. even i make call again they didnt answer the call. am totally unsatisfied with your product. now what am thinking is to change to another company's connection. totally fedup with your service.

Lalkrishna
chennai
9578368488
basavaraj baligar
 
Aug 21, 2014

signal quality poor

respected team big tv
my smart card number 200652955962 last 20 days signal quality poor not working.m complaint last 18 days only..they told within 48 hours we solve the problem.and then every day m call customer care..still no one come n solve my problem...so what can i do? where should m give my complaint? pl send as soon as possible technician.plz help....



regards
nagaraj k baligar
belgaum
karnataka
9481005252
dinesh sinha
 
Aug 21, 2014

signal not found

set top box is not working

Respected team.

My set top box is not working from far 10 days .......and the customer care is not responding ... Please check the matter...

Thank you
DINESH SINHA
9827124005
Govind Singh
 
Aug 20, 2014

Signal Problem

set top box is not working & signal problem
Hello,

My big tv 200690836180 i have been attempting to call them on their toll free no......Last two month .....it is impossible to get through the customer service executive to register.....

all their executives are busy for 45 mins of waiting over a phone....a horrible experience .....

i hope some one is listening ......

Dhian Singh
Vill Sanghol Teh Jaisinghpur
Distt Kangra (HP) 176091
9780887672
dksharma407
 
Aug 20, 2014

Poor signal

Our Smart-card No. 200774017283
Complain Number. 223828757 Dt.16.08.2014

A complaint has been lodged to Reliance Big TV on Toll free Number regarding poor signal on16-08-2014.

As per commitment they have asked 48 hrs to rectify this problem. Till today this problem has not yet rectified. I have been following up and calling number of times to Toll free Number but till date our problem is not rectified.

When ever I call, they give reply that your complaint is being forwarded to our engineer, without any commitment or time frame.

kindly look in matter and hope this will be resolve at the earliest.

Thanks
Dinesh Kumar
sidharthshah
 
Aug 18, 2014

setup box not working

Dated: 18.08.2014

Dear Sir,

SUB: SET-UP BOX Not Working

Our Smart-card No. 200656094159
Complain Number. 223720615 Dt.13.08.2014

My Name is B. G. Shah from Hyderabad (mobile No. 09393699913. We have given complain to Reliance Big TV on Toll free Number regarding setup box is not working since 12-08-2014.

As per commitment they have asked 48 hrs to rectify this problem. Till today this problem has not yet rectified. We have been following up and calling number of times to Toll free Number but till date our problem is not rectified.

When ever we are calling the only reply we get (problem will be resolve very soon) without any commitment or time frame.

kindly look in matter and hope this will be resolve at the earliest.

Thanks
B.G. Shah
Genevieve Dsouza
 
Aug 17, 2014

Deduction of charges inspite being on warranty period

Hi, this is to inform that Reliance Has the Worlds Worst Customer Care Service. we have to wait literally for 45 mins and service providers are ignorant and irresponsible and if they arer unable to solve our query they just transfer our call . Deduction of technician charges inspite being on warranty period for 60 days. Without informing the customers, charges are being deducted. I need an explanation for this and i need refund for all my losses please contact as i have tried lot to get connected with the customers care but they are unanswerable. I have wasted my 1000 rs behind this horrible service. I will advice other not to go for reliance big digital tv has they provide worst service.My reliance big tv a/c no. 200723788385
Mukesh.Saxena
 
Aug 15, 2014

set top box is not working

Hello,

i have been attempting to call them on their toll free no......since 7 days .....it is impossible to get through the customer service executive to register.....

all their executives are busy for 45 mins of waiting over a phone....a horrible experience .....

i hope some one is listening ......

Mukesh Saxena-9780537655
Atiq Khan
 
Aug 15, 2014

Complaint

Hi, this is to infome that Reliance Has the Worlds Worst Customer Care Service. You call up have to wait atleast 20 Minutes for the live person everytime give the issue then they keep us on hold & disconnect the call or the best part you get the person as you say Hi on the call it is disconnected, then again call & wait.
I was suppose to receive a cal from the Technician to arrive at my place since 4 days there is no show for it. You call up they say either the technician called us but we didn't pickup the call or sir wait today you'll receive the call & nothing at the end of the day.
This is going on since 8 days. We have asked for the supervisor they all are busy worst there is no revert call. What kind of Standardization does reliance follow i believe nothing. The worst class people are working who can't understand simple Hindi Language forget about English. As there centers are in RURAL area. I have a registered complaint no. asking for the technician to arrive (223684921) on 12th August for that there is no show. when these thing got registered the female is directly asking for Money to be paid is rs.170 she has become virtual tech without knowing the issue.
Everyday atleast 40 calls are made from me & my family members in these 8 days. If you'll can't provide the proper service do you & your employ deserve to be given respect. I would say don't ever say that you are working in Reliance to anyone.
Lets see what happens today the 9th day after calling. this the last time & then i'll launching the Consumer form complaint as i have all the Audio Recordings of the phone conversations.

Atiq Khan
09324305722.
raghuvir solanki
 
Aug 14, 2014

set top box is not working

Hello,

i have been attempting to call them on their toll free no......since 7 days .....it is impossible to get through the customer service executive to register.....

all their executives are busy for 45 mins of waiting over a phone....a horrible experience .....

i hope some one is listening ......

Raghuvir solanki 9712960651
sunilshetty23
 
Aug 13, 2014

Channels not available

Channels are not available from last 20 days and even after multiple complaints. No engineer has arrived to look into it.

My complaint no is 223091141.

I hope you people have not defaulted from payment to channels. if you have, then why the hell we should suffer because of you.

"Mr Ambani" stop making money from innoncent consumers.

Reliance Big TV authorities if you have time then plz look into the matter. Dont make the problem from BAD to WORSE.
sarbeswar
 
Aug 11, 2014

TV is not function signal is very poor

I raised complaints no (223401378—smart card no-200812168795 Tv is not function but signal is very poor) & daily calls to customer care for follow-up of my complaint regarding to problem, which is not working from last 10 days (since 04-Aug-14), every time told me our technician will visit within 48 hours to repair. but till date nobody has called me. my family is unable to see any television programmes.The failure of your big tv services has affected me a lot .As soon as possible give a reply of this letter.
piyus ghosh
 
Aug 6, 2014

PICTURE IS NOT COMING ON BIG TV

IT IS HORRIBLE EXPERIENCE WITH RELIANCE BIG TV. INITIALY THEY WERE EARNED BY SELLING REMOTE(WHICH WAS DAMAGED WITHIN 2 MONTHS). NOW THEY ARE EARNING JUST TO DEDUCT MONEY FROM OUR BIG TV ACCOUNT. SOMETIMES, WE THINK, HOW THEY CAN DO SUCH TYPE OF FRAUD? BUT IT IS TRUE.

AT LEAST 14 CALL IN 5 DAYS WE MADE FOR THE SERVICE, AND EVERY TIME THEY PROMISSED FOR 48 HRS, THEY NEVER SEND THEIR ENGINEER.

THANKS TO ANIL AMBANI, WHO IS MAKING MONEY IN THIS WAY.
anuj ghz
 
Aug 5, 2014

worst service from reliance big tv

worst response from the reliance and picture quality is not good and also customer care service is also worst even you can call for 1hr our but they are busy and nobody is responding may be all their representive put their soft phone on busy mode and they are busy every time and not reponde to the customer
Reliance is private govt company so i advise not to get any service from Reliance because reliance "bada chor hai"
soum_bi
 
Aug 4, 2014

Reliance Playing FRAUD with me.

I am an ill fated customer of Reliance Big Tv (No. 200795268808). Around July 10th I have registered a complaint (service request no. 222496688) for interrupted services and the engineer never turned up yet my Rs. 175/- was deducted from my account. The problem persisted. Again on 26th July, I again registered a complaint (service request no. 223093483) for the same problem. Again the engineer never turned up and my Rs. 175 was again deducted. Within one month Rs. 175 was deducted twice from my account. I complaint for this double deduction on 28th July (service request no. 223157416). My money never refunded in my account and complained automatically closed. On 4th Aug, my problem still persisted and again I complained (service request no. 223417758). Now have no hope that my problem will be solved and my money Rs. 175/- will be refunded. Now I have a feeling that this is really a fraud company and I shall never in future associate in any capacity with this company. I hold a senior position in Government and will do my best to prevent innocent people from falling in this trap of reliance.

Thanks

Soumyajeet Biswas
9753003334.
sukhjitsingh
 
Aug 3, 2014

Complaint against BigTV. Refund of money- A/C-200703921128

Regarding above account. First of all i want to say that your customer care is not working properly. They just come for chatting As i called for more than 25 times for duration time was more than 45 minutes on your customer care number but could not contact the person. So i think there name "torture for customer" instead of customer care should be.

In the month of June 2014 i register my complaint for loss of signal. After few days your representative come and change the digital setup box and charge Rs 500 from my account. But when he left my house i found the picture sometimes "still" for few seconds. Then same time i make a call on his cell phone, he told me register a complaint to our customer care and said don't mind your set up box is granted for 3 months. So i started to register my complaint on your customer care- 1800 200 900. But i couldn't success as this number shows "error". It continues shows error more than 20 days. Suddenly i success to register my complaint on dated 14/07/2014. Vide complaint no. 222640469. Again your representative come on dated 18/07/2014 and replace the set up box. I was surprised to know that from my account where balance for Rs 430 on that date become nill and suspended the account. It means again Rs 500 deducted from my account confirmed on my phone SMS. I really surprise that a company which relates to ANIL DHIRUBHAI AMBANI can do such tricks, so i request do the needfull and refund Rs 430 in my A/C no. - 200 703921128

Sukhjit Singh
anjaly subhash
 
Aug 1, 2014

Delay in service. Account not Activated

Hi myself, Anjaly

We recharged the DTH Pack with Rs. 1527 on 28th August 2014 and we are getting continues message that our bill is outstanding and you are liable to disconnect the connection.
But Fault is not from our end we tried to connect the customer care number and phone is getting disconnected while handling to the customer care executive. Please activate our account immediately so that we can continue a happily customer client relationship.
my Subscription Number is - 200797802849.

Regards,
Anjaly
8113034641

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