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Reliance Resq: Complaint : 8001117173.

Andhra Pradesh

Consumer complaints and reviews about Reliance Resq: Complaint : 8001117173.

Sep 5, 2014

Reliance Kent RO complaint No:700016343

I have purchased KENT RO from Reliance digital Chrompet Chennai on 5th Oct 2013 - Its going to be 1 year but i ahve faced more than 20 issues almost two issues per month. I have also opted for RESQ support from them.
For every call they min take 4 days to come and attend if we fortunate it will be solved on the 4th day or it will take 10 days as they say spare parts required. I am having senior citizen and toddler at home for them only i have opted for RO but its now no use.

I am frustrated that even after so many repeated issues no one there in service to see and question the engineer to understand why so much calls been from the same customer and go for the root cause to rectify or replace the machine.

My warranty going to end in one month and dont know what are all the rules they are going to speak if i call them after this warranty ends( Eventhough I have Resq plan).

I have given only the latest complaint no- I have many more for reference.

Naru Gopal Ghosh
Sep 2, 2014

making payment of service charge within warranty period

Making payment of service charge for Rs.506/- to Penguin Service Kolkata on 1/9/2014 against their bill No.1028 for repairing of RECONNECT RPTPE0801 TAB within warranty period which was purchased on 24/12/2013 from Reliance Digital VIP Road Kolkata-52 against cash memo tax invoice dated 24/12/2013. The said amount should be refunded to S.B. A/C No.30010167125 at S.B.I.failing which the matter will be reported to Consumers Forum for necessary action.Please inform the status to my Mob NO,09434201557.
Aug 23, 2014

reliance resQ

I've bought a Kent water purifier for 19,000 + and the executive forced me to purchase res Q for INR 5000 + by offered spot/rapid/on site service all. Reported the complaint few days back and since it's all about the drinking water, even offered pickup n drop for technician to attend malfunctioning water purifier and nobody even called back till date against the usual false promises.

After the few days attempt to deal directly with the service center finally decided to contact the so called call center. Reliance customer care is another joke. After hours of attempt and patience, finally got to talk with a guy and the attitude was like he's providing some charity to it's customers. No supervisors or superiors will be available anytime. Mails will never get a reply instead of system generated acknowledgements.

Pathetic service. Please don't get into the trap.

Don't go for any products from reliance, especially stuffs like res Q plan. It's irritating like anything.

Complaint No: 8003524655
vishal preetham
Aug 21, 2014

reconnet optical mouse not working

i have brought this item one year ago
but i still have one more year warranty
there are no service centers near by so...., what to do....?

i have service centre far away above 200km from my place
i can't go much far for a small repair

Plsssss help me plss.......
Aug 11, 2014

Pathetic Service : 8003521941

Pathetic is just an understatement when comes to Services provided by Reliance Resq team.

This is my fourth complaint for the same problem with my Sony LCD TV and it is now been more than an year and the issue is still not resolved.
I feel really stuck and sorry that i got into this loop with these guys.

Its very very difficult to get through to Customer Care numbers as most of the times either it is busy or they don't bother to take the call.And if its your lucky day and you are able to connect then they will say that the complaint would be attended to immediately but alas lip service is all you get from them.

I hope more people would be able to take informed decisions after reading this ...

Neeraj Goyal
Jul 30, 2014

Pathetic service from Reliance Resq plan

Your brand is Reliance Resq Plan but actually you trapped the customer by harrasing them.

I am facing problem from last 10 days as i am unable to get PC connectivity when CPU is connected with TV giving error as no Signal.

I have taken additional 2 years warranty under Resq Plan which will expire in feb 2016

I have called up your Resq Customer care on 02244722222 on 23rd July 2014 and complaint was booked with complaint number 8003490505.

after 2 days one technician from Resq Visited my house and he checked that PC Connectivity was not working.

2 days post technician visit i recieved one SMS stating the my complaint has been forwarded to one Authorized service center of Sony at Dombivili E with one new Service ID 20154050

the day i recieved the SMS i have tried calling the contact number on technica Electronics several time but no one is picking up the call

i have again called up your resq customer care and the executive picking up the call giving a generic reply that he is doing follow up with the ASC of sony and will resolve as soon a possible.

I had a very bad experience in dealing with you people and is worst than a government office.

Reason1: None of the executive is able to provide me SLA as in how many days the problem will be resolved.
Reason2 : Executive are least bothered about customer complaints.
Reason3: False commitment as when this Product (2 years additional warranty plan) was sold to me your executive explains lots of lucrative thing about the same, but when customer really faces the problem then you give nightmares

I really frustrated with the level of follow up i have done with customer care.

Its my humble request you replace my TV set with new one as none of your executives are responding or else i will move to consumer Court and claim for compensation for TV set as well as for mental torture you people have given to me.

Name of TV : Sony Bravia 24Ex430

Date of purchase : 10th Feb 2013

Resq Plan starts from 10th feb 2014

Resq Plan expires : 10th feb 2016

Serial no : 202730
Jul 8, 2014


dear sir

I have purchase one hitachi window acmodel no RAV518HTD from your store ( address : 229 nsc bose road ,kolkata west bengal 700047) on 11.09.2013 .
I have got one free service after purchase that is also after giving a call to the service center by me ,the service engineer came and said that swing motor is not working AS A RESULT SWING OPERATION HAS BEEN STOPPED, it has to be replaced he visited my house around may 2014 after that i have call your kolkata service center several time they have given me false assurance that engineer will go and will replace the same. I have ran pillar to post but no solution came out then i call to your call center on 30.6.14 complain no was given 8003441715 . after this i have call to your center several time but my problem has not solved.
again some false assurance has been given.

At this point I have some specific questions
1.Do you give any after sale service at all to your customers?
2.What do you think of yourselves we the customers are bunch of jokers? We have spent our hard earn money. and you people are there to give us false assurance?

please look in to the matter and take necessary action and do not force us to go to consumer court

Ms K. Ghosh
Jul 4, 2014

Waiting period even for refunding customer's money subsequent to Cancellation of faulty Product and service!!!! - Email 1

"Rajan08"<rajanna08@rediffmail.com> | Add to Address book |This is spam
To: <reliancedigital@ril.com>
Subject: Delivered product not acceptable
Date: Fri, 20 Jun 2014 17:35:50 IST

Dear Sir/Madam,
Sub:Delivered product not acceptable
With reference to the above mentioned subject, I have not taken the delivery of the product for the following reasons
1. The Original AO Smith Seal wrapper on the product is broken
2. There is no similarity with respect to product descriptions like EAN#, Product serial number or anything between the 'product wrapper' or 'delivery note' or the 'cash memo' issued to me.
Its utterly confusing,not reflecting the originality anywhere hence forced to cancel the product
Jun 28, 2014

RE : POOR service by RESQ

Dear Rupak,

We believe our team has got in touch with you and it was a pleasure assisting you. Have a great day and let us know if you require any further assistance.

Warm Regards,
Reliance Digital
Jun 26, 2014

RE : Fraud with customer under resQ

Dear Sanjeev,

We believe our team has got in touch with you and your concerns have been addressed. Do let us know if there is anything else we can help you with and apologies for the inconvenience caused.

Warm Regards,
Reliance Digital
Jun 20, 2014

RE : Reliance Resq: Complaint : 700007696

Dear Purushotham´╗┐,

Apologies for the inconvenience caused and thank you for sharing your contact details with us. Our concerned representative will soon connect with you to progress matters further.

Warm Regards,
Reliance Digital
Jun 19, 2014

Reliance Resq: Complaint : 700007696

I've purchased Aqua sure water purifier from Reliance Digital Banjara Hills, Hyderabad branch and have taken RESQ plan for 1 years extended warranty on recommendation of Reliance Digital Manager.

I have reaching out to the service center to replace the candle for the last 6 months and have received no response except a mail saying that they will respond back.

Please look into this ASAP
Jun 18, 2014


Dear Amit,

We are glad to know that your issue has been addressed. Please let us know if there is anything else we can help you with and have a great evening.

Warm Regards,
Reliance Digital
Jun 18, 2014


Dear Amit,

Apologies for the inconvenience caused and thank you for sharing your contact details with us. The details provided by you have been forwarded to the relevant team, who will soon connect with you to progress matters further.

Warm Regards,
Reliance Digital
Jun 18, 2014

RE : Fraud with customer under resQ

Dear Sanjeev,

We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible.
Thank you for sharing your contact details with us and our concerned team will soon connect with you to progress matters further.

Warm Regards,
Reliance Digital
Jun 18, 2014

RE : Reliance Digital RESQ

Dear Amit,

Please accept our heartfelt apologies for the inconvenience you have faced. Kindly share your contact details with us at this link - http://www.facebook.com/reliancedigital/app_316705315043746.

We will get in touch with you as soon as we have your contact details.

Warm Regards,
Reliance Digital
Jun 18, 2014

RE : Reliance RESQ is fraud

Dear Mudit,

We are extremely sorry for the inconvenience caused. Please share your contact details with us on - http://www.facebook.com/reliancedigital/app_316705315043746.
We will get in touch with you as soon as we have your contact information.

Warm Regards,
Reliance Digital
Jun 18, 2014

RE : Reliance ResQ is Fraud

Dear Sumit,

We regret any inconvenience caused and are keen on discussing the matters you have highlighted. Request you to share your contact details at this link- http://www.facebook.com/reliancedigital/app_316705315043746 for our team to address your grievances.

Warm Regards,
Reliance Digital
Jun 18, 2014

RE : Service center no. not working

Dear Nitin,

Please accept our sincere apologies for the inconvenience caused and thank you for sharing your contact details with us. Our representative will connect with you at the earliest.

Warm Regards,
Reliance Digital
Jun 17, 2014



Amit Bajpai
Flat 910 B,Raod No 12,
Raheja Vistas,Nacharam,
Jun 17, 2014



Dear Customer Support Manager,

On 09.07.2013 i purchased a RECONNECT Fully Automatic Washing Machine,Model no RHWTG-6201 from Reliance Digital Showroom at Nacharam. I was assured by the Store Manager at the time of purchase that all service related matters will be dealt promptly by the showroom as it was Reconnect product. Recently i observed that the Machine i making some noise while running which was not their earlier.I lodged a complaint with the showroom last Wednesday and they assured that they will attend within 24 hours.When nobody came i again went to the store on Friday and reminded them and they told me it will be done before Monday.Today i again spoke to them in the morning and they promised that it will be done by evening.Since nobody has come even now i am forced to right this complaint as i dont have any trust or faith on your showroom people.I hope you will respond to my problem immediately otherwise i will be constarined to escalate this issue to next level.

Thanks & Regards

FLAT-910 B,ROAD NO 12,
Jun 12, 2014

Fraud with customer under resQ

I've purchased Aqua sure water purifier from Reliance Digitla Bangalore branch : sahakar nagar 5 months back and taken RESQ plan for 3 years extended warranty on recommendation of Reliance Digital Manager.

Last week I called to resQ service centre and informed that there is huge sound coming while operate and also water is smelling. Till today no action has been taken and none of the Er. visited at door step to look into the issue. Simply apologize after looking in to my mail will not work out.

If you are fail to provide the service don't commit and return back the money taken under resQ else I've to take another action against you.

Twinkle Gupta delhi
Jun 10, 2014

Reliance Digital RESQ

Reference no. : 8003323076

We purchased Kent RO from Reliance Digitla around 1.5 years back and taken RESQ plan for 3 years extended warranty on recommendation of Reliance Digital service engineer. Now my RO is not working and getting worst ever services from relinace Digital. Reliance Service engineer turned up after 3-4 days of complaint on 12th May and assured that RO will be serviced in next 5 days. but it has been around a month nobody turned up. We are repeatedly calling Customer Care and mailing at email address but no respose from anybody from reliance digital Service team.
So, they are really fraud, fraud people.

Thanks & Regards,
Amit Gupta
Jun 10, 2014

Reliance RESQ is fraud

I have taken a resq plan for my LG LED tv which i purchased from reliance digital.
I registered a complaint at Resq to re install my TV on a new place where I shifted recently.
They did not turn up even after 48 hours and when I called them at customer care, They said
the technician will come as per his convenience and It may take 3-4 days. Furthermore, when
I said 3-4 days time frame is too long and I will never buy resq plan in future, The response from
customer care was ridiculously "No issues"
Beware of these people.
Jun 7, 2014

Reliance ResQ is Fraud

I have purchased RO from Reliance Digital and also paid around Rs. 5000 for two years extended warranty. I have complained so many times but they never turn up. This company is totally fraud and cheating people collected huge amount of money and earning interest on it and providing no service. They must be dragged to the Consumer court for cheating people publicly.

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