Hi ,my order id is 3002146970 .I bought 2 products deodorant and one t-shirt,After 5 min i made cancellation due to color of the shirt is black in picture but they mentioned it blue as title.So i went for cancellation ,customer care took my request and case id is 762747,and told me your money is refunded within 8 to 10 days,but after 1 day i saw my order is not even canceled and it already placed ,again i called customer care they told me when you got the product just don't take the product and when we got our product you ll got your money back.Also i got a mail that i only get 70/- .i have attached that also .please check it.

1. Very poor customer care services
2. Please check properly whether the product is cancel or not then go for next step.
3.refund the money within 8 to 10 days.

I am facing a similar issue with a Black berry Storm, still not even got the reverse pickup.And now asking me to courier the Mobile back to them and get gift vouchers from Indiatimes Shopping for the amount spent ( Max limit of Rs 500 )

I purchased the product on 25 February 2011
Really had a bad time with them .

Dear Mr. and Mrs. Rajiv Bhapna,

As per our discussion over the call the complaint has been resolved from indiatimes shopping. Request you to kindly update the blog.

Warm Regards

Alok Kumar Jha
Customer service-Indiatimes shopping.

Here is the details of my complaint to them-

--- On Sat, 12/3/11, Rajiv/Rupal Baphna <rbaphna@yahoo.com> wrote:


From: Rajiv/Rupal Baphna <rbaphna@yahoo.com>
Subject: Executive Complaint
To: customerservice@indiatimes.co.in
Cc: "Rajiv & Rupal Baphna" <rbaphna@yahoo.com>
Date: Saturday, 12 March, 2011, 12:39 PM


To- Complaints area, Customer Service, India times.

Sir/Madam-
I have ordered Blackberry Torch 9800 on Feb 21, 2011. My credit card has been charged the same day for Rs. 25, 839.

I recd the prodouct on Feb 28, 2011, even though it was said 5 days.

The product was defective. It was used with somone else's sim card in it. It had no charger or cable. The manual booklet was missing. The case was opened. The product was not charging even when connected to a usb cable in an airtel office.

I called about 10 time already. I was directed to call the vendor NR Computech. The vendor was non responsive and gave excuses, told me to call up india times again. One more thing. The vendor was rude enough to say to my wife that if we capable of spending so much money on the phone, we should just go and buy a charger ourselves.

Is that a way to speak to a customer?




I called India times again totally frustrated.

They said they will have the product picked up finally. I waited. I got an email from them on march 7 with courier pickup details. I waited 3 days, then called again. India times told me that I have now to call the courier service myself. I got angry. So they said they will call afl themselves. AFL then did not have time to pick up for another 3 days. They finally came to pick up at 9 pm one day, but without any AWB number. I said i cannot hand over a product without a receipt. Then they gave me a receipt with awb number. AFL 700000154943.

I called today again to india times. They said my awb nubmer is totally wrong. I said I have a copy of the receipt with me. He asked me to fax it. I said I am totally upset and I will nto do anything anymore. I have been going around in circles calling, faxing, doing your job for the last 2 weeks. Mr. Anchal then said I am lying, and said the system shows that it is only 2 days since they recd the complaing. He threatened to disconnect since i was frustrated. He threatened my thrice. Finally disconnected.

I am at my wits end now, you have taken Rs. 25,839 from me, sent me a faulty product and a have a customer service that threatens customers..

I am documenting this email and the prior trail for a legal court case on this, unless you ship a brand new product to me by this monday March 14, or else you give me a complete refund by March 14.

Regards,
Rajiv and Rupal Baphna

99451 95000
99453 95000

Adarsh vista, 41A,
Basavanagar Main Road,
Bangalore 560037

In shopping.indiatimes.com what we order we cant get that item, those people sending some other product, i had bad expression with indiatimes.com, i was order ones model watch but i got some other model its not wroth even 100 Rs, i was complain to customer support, but yet, i didn't get any replay Order Number : 112408035
Crazy Dail Watch .

In shopping.indiatimes.com what we order we cant get some other product, i had bad expression with indiatimes.com, i was order ones model watch but i got some other model its not wroth even 100 Rs, i was complain to customer support, but yet, i didn't get any replay Order Number : 112408035
Crazy Dail Watch .

ones of worst customer support.