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Tata Sky


Consumer complaints and reviews about Tata Sky

geetha sampath
Mar 20, 2015

No signal in 85% channels

Ever since the tat sky had shut off transmission for servicing the channels are not functing at all.The representatives are extremely unprofessional and ill-informed.
Need assistance immediately.Missed all of the World cup matches.....thanks to Tata Sky.

rajesh singh77777
Mar 15, 2015

always no signal from last months

My Subscriber ID A/c No is 1006146524

from last few month i give my complain to customer care but from their side no action will be taken by them. & at the time of No Signal remarks will be shown in the t.v screen is cloudy outside or raining,kindly wait till the weather clears.if the weather conditions are clear but the signal problem persists:
a.please 'power off"the Tata sky set top box
b.check &make sure that all wires to the tata sky set top box are firmly connected
c.'power on' the tata sky set top box

but at the time of this message showing in our screen but surrounding area no above situation is arisen.
Mar 12, 2015

no signal

tata sky dish showing no signal from last 2 days. This happense many time and they giving faulty set top box. please take action immediately.
Mar 12, 2015

Tata Sky - Tata sky having issues with Marathi and other sports/entertainment channels

Hi, I, Ajit Rane, Goregaon (E), Mumbai, Subscriber number:1067907566 using Tata Sky and having issues with all Marathi Channels and some other sports/entertainment channels since last evening from 7 pm dated : 11/03/2015, it is a personal connection. Please look it to the issue ASAP. I tried calling Tata Sky's customer service almost 20-30 times from yesterday night none of their customer executive is reachable on customer care line.
vijay kambli
Mar 11, 2015

no signal on the set top box

I Mr.Vijay.B.Kambli Id no. 1127423620 have been experiencing problem while watching television due to no signal on the set top box even when the weather is clear.. Please kindly look into the matter as soon as possible...
rajesh shetty
Nov 24, 2014


Work order No: FQBBEXK
SUBCRIBER ID : - 1135319893
Last FRIDAY --- 21ST Nov ‘2014.

Since Last Friday ie.nov 21st November 2014 , refer above Subscriber id, TATA cable is not working in my residence, My Brother is calling tata sky offices everyday and giving the complaint, we get flimsy response from your customer service team stating that the concernced Techican is not available and has gone out of town, I don’t know how tata sky is giving these kind of silly reasons to the subscriber.
Please note that in my residence my parent s see the cable , and they are inconvienced to the hilt. This kind of pathetic service is not accepted from a reputed Tata company.

You are requested to please solve the problem immediately or please inform the Esclation matrix where I can take up this issue , I would also like to know if the complaint does not get resolved within the specified time , to whom do we report the issue to .

Pl. confirm action.

Rajesh. Shetty.
Sep 1, 2014

Wrong billing and account charge


I have had a very bad experience with Tata Sky customer service and am writing to register a very strong complaint.

I have been a subscriber for many years and am currently a HD+ subscriber with subscription number 1067956266, and I am shocked at the horrible way you treat loyal and premium customers like me.

Here is the sequence of events:
1. Like always, I logged online to recharge my account on Friday 29th August, at 7.00pm. I recharged my account with Rs. 2,000 and did not make any change in my packs. I got an SMS confirmation that my outstanding balance was Rs. 2091 and my monthly usage was Rs. 600
2. On Sunday, August 31 at 4.20 pm I got a call from Tata Sky service centre (020-66804900) saying that it was a confirmation call regarding if I have the Supreme Sports pack. I confirmed it and the call ended. It was just a 30 seconds call and you can check the recording to confirm that there was no discussion on change of packs etc. on this call.
3. Immediately after the call, to my surprise I got an SMS that a request for Rs. 1810 had been completed and my outstanding balance was only Rs. 251. I was shocked as I had not made any request whatsoever.
4. At 4.25 pm I called up the Tata Sky helpline (022-600066363) and explained the problem to the person who answered the call. I was put on hold. The call lasted for over 29 minutes before it was disconnected automatically.
5. While I was on this call, I got another SMS at 4.33 pm that Star World Premiere had been activated on my subscription. I was again shocked as I had never requested it and there was no discussion on this channel anytime with anyone! How on earth can you randomly add channels and packs to my subscription without my consent and deduct money from my account!
6. At 4.57 pm, I again called up the helpline and again explained the problem to the person who answered this time (Pinky). This time I was told that I would not be put on hold but directly transferred to the “special team”, but that never happened and instead I was put on hold again. This call lasted another 17 minutes at the end of which I was told that the “special team” was busy but my problem would be solved and I would receive a confirmation.

I am really disgusted with this whole episode. Out of nowhere, your centre calls me on a Sunday evening, then suddenly Rs. 1800 is deducted from my account for no fault of mine, and I spend the next 1 hour on a Sunday evening, mostly on hold with your call centre, instead of spending time with my family! Even after all this harassment, my problem is yet to be resolved and God only knows how many calls and emails I will have to make before it gets resolved, if at all. Probably Tata Sky’s intention is not to resolve the problem, but keep harassing people like me by putting us on hold in your call centres for hours, till we give up and stop complaining, and you can happily pocket my money.

I have already had 2 earlier bad experiences with Tata Sky this year. In Jan/Feb 2014, go and check your records and listen to my call recordings – I called 3-4 times when I ordered a 3D Showcase movie (I think it was for Rs. 150) which was not showing correctly. I called up the call centre and was told that my Showcase order would be canceled and my money refunded. Nothing of that sort happened and I called multiple times till finally someone “senior” came on the line, I think a woman called Supriya (probably on 3rd Feb 2014) and she spoke very rudely to me and told me I was lying (you should listed to this call recording). Ultimately I gave up calling because that Rs. 150 is not as valuable as hours of my time trying to call your call centres, which is what Tata Sky probably wanted, as you got to keep my money.

Similarly, a few weeks ago, my secondary Tata Sky box was activated suddenly, without any discussion with me and I was charged for a few days before I had to call the call centre and get it inactivated again.

I am tired of these repeated attempts from Tata Sky to cheat me. I demand an immediate refund of all the excess money that has been charged to me under all the above incidents and an apology from Tata Sky for all the metal harassment I have gone through and the time I have wasted in calls with your call centre.

Aditya Agarwal
Subscription number 1067956266
Mobile 90046-93416
May 27, 2014

Harassment by TATA SKY

Service request reference number 1-29223517775
TATA sky ID 1051635439

This is such ridiculous thing...i m using TATA Sky services from 3-4 years for annual pack and never have not faced this issue . I did recharge of Rs. 6400/- in Sept-2013 for renewal of my annual mega pack. I have received confirmation call from tata sky that my annual pack is active. Also on my tv screen it was shown dat my package expiry date will be in sept 2014. Then on whose consent TATA Sky have activated monthly scheme???? I made complaint regarding this nd it was told to me that annual pack has been activated....there was confirmation call from TATA sky's office in bangalore as well Mahalakshmi...

Though i got confirmation from tata sky for successful renewal of annual pack, pls show me where is it written to call back for renewal. Dont make me go to consumer forum or any other authority. Request your help to Get my annual pack renewed or else i will have to launch FIR against TATA sky company for such kind of harassment. I am getting reminders to pay before 30-05-2014 for continuation of services. I am not going to pay any extra amount because of TATA sky's shitty rules and confusion at TATA sky...

Pls help me to resolve the Issue.

Jayraj Lokhande
Mobile - 9819251079
Feb 24, 2014


My Tata Sky ID - 1038627020 and I have to reinstall the dish on the Address -C/71 New Naimeshpark doc. Near Someshwara 3 , Opp. Nilkanth Mahadev,Thaltej Ahmedabad Pin.380061
Jul 4, 2013


Subscriber ID - 1024541276

Complaint Number

1-20428087620 - Status closed without resolution. Register on 05/05/2013 Charged Rs. 150/-
1-21493519755 Status on Hold but still been charged or Visit & Setup Box Replacement. Charged Rs. 150+350
1-21405291461 - Status closed without resolution and charged for visit and setup box replacement.
1-21470864383 - Status Closed and charged without resolution Charged Rs. 150+350

Been chareged twice in two days for setup box replacement without even getting a setup box.

Type of Transaction Amount(Rs) Description Transaction Date View Receipt
Other Services 150.00(DR) Service Visit 02 Jul 2013 NA
Other Services 350.00(DR) Hdlg Chrgs of STD Swap box 02 Jul 2013 NA
Other Services 350.00(DR) Hdlg Chrgs of PVR Swap box 01 Jul 2013 NA
Other Services 150.00(DR) Service Visit 01 Jul 2013 NA

This is Serious concern and at this point in time my account is in negative because of your lousy customer service attitude and laid back attitude..

Requesting your intervention and Immediate resolution to the problem.

My addon packages have been disconnect because of these debits..

Please ensure a reversal of all debits and activate my channels..
Pramod Agarwal1
Jul 1, 2013

Non Attending of complaint

Customer complaint reference number...... 1-21444774454

No one from company is attending despite repeated requests on customer care dept...every time they ask for 2 hours time and then never resolves the issue, which is pending since last 5 days.......no company official is interested for this case.....company has to understand that everyone in the company is getting salary from the revenue given by customers like us......would
I've to take this issue to the highest level till it gets resolved .
Navneet Poddar
Apr 14, 2013


I had purchased the TATA SKY connection bearing no. 1082729532 on 05-05 2012 ,and was informed by the dealer (Choice Point, Shere punjab, Andheri east, mumbai 400093.) re-location within the span of 1 year was not chargeable .

On 8th of April 2013 I have called TATA SKY to confirm that when they will send their so called engineer to re-install the same . They said we will charge 200 for same (which was then agreed to 175 for the same by the engineer)

Next day on 09th of April I again called and told not to send the executive as I have been told by the dealer that it is free then why should I pay.

Later on 10 th of April so called engineer of TATA SKY came and re-installed the connection , he said we will charge 175 for same and went away.

On 11th of April I received a message from TATA SKY that they have deducted 400 Rs from my TATA SKY account, 200 each for re-location(dismantling) and installation.

A tata sky connection was pre installed at the new premises which was unknown to us. However, the only work the tata sky so called Engineer did was to pack up the antenna dish on the terrace and kept it a side.

Therefore I fail to understand the reason for deduction from my account and being a responsible citizen of my beloved country I am not going to bow down and keep quiet against this injustice and do what it takes for the sake of innocents.

I was promised by a tata sky employee Vikas that my tata sky connection will not get de-activated till the wrongful charges levied on me are reversed and a speedy reaction to my complaint. However my account was deactivated on 14 april 2014 and nor could his words of speedy reversal be of any substance.
Dec 12, 2012

set top box is not working and charges are being deducted

Dear Sir/Madam,
I am Himanshu Kanthaliya residing in Borivali (W) of Mumbai. My Tata Sky is 1010756938 and was working properly until one day (9th Dec 2012) some technical problem arised and it stopped working and my account balance got dducted automatically. It was continuously showing NO SIGNAL on my TV screen. I contacted customer center and an executive came at my place and repaired the line. I was told that i wont get charged for this thing because there was a problem in the connecter of the cable and all the residents of the building share 1 big disc installed on the terrace. But still i got charged with Rs.125/- that got deducted from my account the very same day.
After 2 days (11th Dec 2012) it again stopped working. I called the same executive but he is not bothered to receive the calls or respond to my messages. I again contacted customer service depptt and explained them the whole situation but the are not able to understand even HINDI language as all these people are Hyderabadi. They cant even speak English nor Hindi properly.
Kindly intervene the matter regarding the false charges, rude behaviour, false promises and mental harrasment. I will be very thankful to you.
Himanshu Kanthaliya.
Sep 21, 2012

unable to view my sevices

My name is ASHOK KUMAR PRAJAPATI AND MY CUSTOMER ID IS 1059568277. I am not able to view my TATA SKY SERVICES since 5 days and i gave complaint to tata sky associates , and they are telling within 24 hours engineer will attend your house but not a single person is bothered about my problem. every time i call to customer care associates , they are telling your complaint has been registered and it will resolve very soon.
please look into the matter i do the needful.
Jul 3, 2012

No Service/No Signal

You can address your complaint to tata sky’s official handle @tatasky. They will check if there is signal issue due to the setup of Dish and make necessary changes. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and send a technician asap.
Jun 27, 2012

No Service/No Signal

I am using tata sky since last 6 months. And I have been facing continuous problem of poor signal.
I was foxed by the foolish commercials and purchased tata sky and now perishing.
Tata sky may be good provided 1) clear sky, 2) no rain, 3) dish located at higher place 4) no moving object close to the dish. I feel cheated by using tata sky. HD channels are out of question many a times i am not able to watch regular channels. Now at this point of time if i stop using tata sky, i will straightaway lose the amount which i have paid for the digicomp and for installation.
I know in our country a common man can't take on a corporate giant but i have suffered and i want my money refunded.
If the service providers of tata sky have skin of human being please respond to my appeal and provide me with solution.
One can contact me on 9320074901
May 28, 2012


I have requested Tata Sky Customer Care on 13th May 2012 to relocate my services which till date is pending.Their commercials talk about Customer convenience and 24 hours as the time to get things done but in reality it takes more than 15 days.Their executives...escalation department have very poor way and manners to deal with Customers.It is BEST to ignore the field team as they are a bunch of jokers and LIERS off course.

I have been harassed to the core by the Company and that too after being a Customer for 5 years.
Akhilesh Tiwari
May 23, 2012

Tata SKY

I have recently relocated from Goregaon(E) to Kharghar Navi Mumbai.I given the request for reinstallation on 21/05/2012.But till date i am juggling with customer care.Tata sky says they have some issues with locla cable operators who donot allow tata sky or any dish tv.But tata sky has still not clarified as how they will resove this issue.I am without TV for last 3 days.Jungle Raj in Kharghar.Nver faced any such problem in Mumbai.
May 10, 2012

Re - installation of Tata Sky from nagpur to Navi mumbai

You can address your complaint to tata sky’s official handle @tatasky. They will check with the status of relocation. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. You can get your subscriber id from the bill payment that you made on purchase of Tata Sky HD+. I am sure they will look into your matter and help you out with the relocation and installation.
May 4, 2012

Guttar ka Service

I give request for re-installation of Tata Sky dt 1 May 2012. They give assurance we give better service. Executive call, he come at my residence dt 3 May 2012 at 2 pm for re-installation. But Executive not come. I give near about 28 call for Executive not visit to my residence. But thereafter they not given service of re-installation. After all feedback from Tollfree No. I think that, this is Worlds too bad Service of Guttar ka Service. Sub ID-1044919460
Madhuri Gawade
May 4, 2012

Re - installation of Tata Sky from nagpur to Navi mumbai

I am having Tata sky since 6 years , Now i transfer from nagpur to navi mumbai ,for re-installation at new place at navi mumbai ,I request to tata sky helpline on 02/05/2012 at 1400 hrs and my request no is 1-14168281104 and till date on 04/05/2012 at 1500 there is no calls from dealer.
I have contacted seven to eight times to helpline number till date for my re-installation .
Jan 12, 2012

Problem with Tata Sky HD box

I have purchased a Tata Sky HD box and after purchasing it i have faced severe problem with the set top box.In the first year itself there was problem with the video as the TV was not receiving the signal and it took almost an hour to get the video on the TV after starting the HD Box.
After complaining for the same those guys came and changed the set top box with some repaired set top box just after 3 Months of changing it the set top box had audio problems and this time they charged me Rs 125 for visiting as theyd said that I am out of warranty period an I dont know why do they charge if they are providing me the service they should cover it .
Again after a month of two the Set top box has no audio and is again replaced .
My Subscriber ID is 1051407359
Nov 27, 2011

Hidden cost, fraud and harassment.

We subscibed for Tatasky connection on 13 November 2011. The connection was taken by availing the phone service help desk. We had a chat with customer service executive named Santosh.
He gave us the following offer:
Pay Rs.2800 by credit card and you get installation free of cost as well as 2 months of free services by your company. We emphasised as to whether there are no hidden cost for this installation to which your executive replied ''no sir, there are no hidden cost''. We demanded invoice to which the executive said will be provided to you at the time of installation. As agreed the payment was made by credit card.

At the time of installation your dealer demanded Rs.500 and we had a talk with their customer care executive who suggested us not to pay these charges as they are charged voluntary by the dealer and requested us if need be to file a complain against such dealers. At the time of installation thier staff didn't provided us with invoice any they relented that the invoice will be sent to you by courier. They didn't demanded Rs.500 as complain was already made.
After 9 days the services has been discontinued.

As a genuine consumer we called their consumer helpdesk and had a chat with their executive (Neelema in Bangalore) who was unware of what these charges are for and emphasised to pay these charges as early as possible.

We have already filed a complain by mail as well on their site but to no avail. They call us and discuss our complain. They now repeatedly call us and harass us by demanding these charges.

This is wrong on the part of the company to apply such hidden charges and harass their consumer.

Also note that we have not received any invoice for the payment made as promised by your helpdesk executive (Santosh).
Jul 26, 2011

No service support on signal issue / discontinuation of service

Dear sir,

I am Harshadbhai Contractor, I am using TATA SKY DTH TV service, which is not working properly.

I am continously complaining it for long but there is no response agains it, no person attend my complaint in personal or in any way.

Jul 23, 2011

Pathetic Service

I have booked an Tata Sky HD connection on 18th July 2011 for my residence Kharghar, Navi Mumbai. But till now installation is pending. I have called so many e-times to their helpline but as usual they always appolised for delay in installation. Today they informed after calling so many times that installation will not be possible as local cable mafia not allowed to enter the premises.

If they know well in advance & doesn't have guts to install then why they accepted new connection request coming from the Kharghar area.

I have also suggested them that I will take the installation devices from nearest dealer if their engineer is afraid to carry those things. But they declined the request as I have booked the product via phone so installation kit should be given by them. Also I have asked send me e-mail or SMS whcih can be shows to police for their engneer's protection. But they hesitated for that as well.

I have spoken to one of the police officer in kharghar area & he deny such incidents happened recently. Also I have found couple of DTH connection in my building itself. I am not sure why these peoples are not coming for the installation?

I hope they will either get the installation done or will refund my money immediately.

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