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TRAI (Telephone Regulatory Authority of India)

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Consumer complaints and reviews about TRAI (Telephone Regulatory Authority of India)

User714643
 
Apr 13, 2012

SMS Barrier

i ashok k matta have three post paid phs. no. are 09312260705, 09311960705.09311960705 and applied for portability and applied to M.T.N.L. and also take their sim cards but still i m with reliance and in a regular followup i come to know that you can not apply before 90 days but my phones are very old but now they says if or when you change terr-if plan or transfer from cdm to gsm 90 days are after that and for that you are suppose to apply again in my case 09312260705 first they objected for 90 day than again apply they said payments (WHERE AS MY ACCOUNTS ARE CLEARED THAN I PAID PAYMENT FOR BILL PAYABLE ON27/04/2012 WITH RS.400/=EXTRA BUT RELIANCE ARE ASKING TO KEEP WITH US ) please guide me and others the clear and simple way for easy portability ASHOK K MATTA, Q-35, RAJOURI GARDEN, NEW DELHI -110027
Anita Aggarwal
 
Apr 12, 2012

My prepaid Airtel Connetion issued to another person

My name is Chuttan Lal R/O Virat Nagar, Jaipur. I have been using Airtel prepaid connection(No. 9929410001) for more than 6 years, now suddenly sometime back my Sim registration was failed without any reason. i had to buy new sim with same no. Second time sim card registration failed again and again i had to buy new sim card. this happened three times. so finally i bought a new sim card and it started with same no. due to facing lot of problem with airtel, i applyind for portout option. when i got an confirmation sms that it can be noe port out. this no. was ported out by third unknown person in VSNL name and i can not use this person.
Please do the needful and help getting me my same no.

Chuttan lal
virat nagar jaipur
09660558814
sshukla1972@rediffmail.com
 
Apr 8, 2012

regarding roaming charges

Dear Sir,

My self shashank shukla living in khopli Raigad Maharastra. we are using Tatadocomo network my cell no. is 9029801584 cell make Nokia N72. we have Internet package 65Rs/month 2GB limit we are already in limit and time of charge(Internet package) date 07/03/2012.

i have using Internet 28/03/2012 that time balance was 19Rs. after few Minuit found my balance is 0.84Rs so we have checked the cell, found there is IDEA network working. so i have tried to call customer care but could not reach so we have select the tatadocomo network in manual mode then we have talked to customer care but they can not do any thing.

so we have told him please give the detail of cutting amount. as per customer care that amount has gone in roaming charges.

i have ask him why roaming started in home network & when ever tata docomo network is there available.

As you can see I am being charged at roaming rates while in my home network. This is grossly unfair and causing financial harm to me.
You are requested to intervene in this matter and do justiced to my complain.

details of this matter are fully explained in the trailing mail.

SHASHANK SHUKLA
kumannan
 
Mar 15, 2012

upc code

Dear sir i am having reliance connection no 8144703030. i want to change to bsnl, last 15 to 20 day i try to send sms but no replay and i am send email them and 198 also contact but no response.what is the next step.
Dr S P Mishra
 
Feb 27, 2012

Prepaid service by IDEA not getting actvated

Dear Sir, I had got IDEA prepaid sim through M/S Heera Telecon, Satna and had submitted my DL, PAN card and Hospital residence prooff. It was not accepted due to some strange reason, I had re-submitted and got activated. Again it was stopped and I have received a SMS now, for resubmission.Pl enquire the root cause, i am sacred that it might be misused.Ironically across the road it is available free without any document. But if we observe the rule then this rude idea.I am again enclosing the ID, please get it cleared and clarified. we are responsible citizen and do not want to be in any hassle. They have allloted complint no as"Docket Ref No. : 1-22024861​045

The Idea Number allotted is 09573777034.
It is like a giant wheel. It works and get stopped. Now it is stopped. I got SMS for re-submission of ID. I do not know how many times I have to submit it or re-submit it. Some one is playing truant. Some one has to be responsible for the mess..
Pl solve the problem
I am in mess. I came from a Very Sr position from UP to MP and gave this IDEA number to other. No one is able to contact. My whole contact has become a bad idea because of the worst idea I got and believed this bad idea working.U may contact me alternatively on 09415365781.
Your Sincerely
DrS p Mishra
Dr S p MishraEncl:A/a
Mukesh Bhatt
 
Feb 19, 2012

Excess Mobile Bill

Dear Sir,
            with reference to the above mentioned subject ,I have to state that I am an IDEA post paid customer having above mentioned mobile number and using 3G's 500MB package since last four months whose charge is Rs 200.

I have received a bill for the time period 9/01/2012 to 08/02/2012. I was surprised when I noticed that in spite of usage of only 341MB of 3G service and still 159  MB is left, I have been charged Rs 200 as package charge and again Rs 482 extra as excess usage charge of 3G. This is totally a rubbish talk as I am not supposed to pay any excess charge of Rs 482 which I have not used at all.
I am not getting any satisfactory answer while complaining this matter on phone number 198 and even making personal contact  with the authorized  persons in IDEA  office. in spite of the fact that since last four months I am using 3G service and it is already shown in the previous bill also,I have been told that you have been given 3G from 04/02/2012, that is why Rs 482 has been charged.
When I tried to contact the Nodal officer on mobile number 9824634246/47, my all efforts were in vain because I heard only musical tunes for 1.5 minutes every time and then the phone was disconnected and again it was also chargeable.
Now I am fed up of all this harassment and this is my last effort where I am sharing my grievances with you. I firmly believe that necessary measures must be taken against these companies for preventing their  malpractices because the licensing authority has given them licence for business and rendering services to customers not for cheating or harassing them.
As a representative of a common man of India, I am complaining this matter to you because a common man remains busy in earning his bread and butter and he doesn't   get time to spend on this type of things.But there may be thousands of customers who have suffered because of such malpractices of these companies.
So you are kindly requested to consider this matter seriously and do needful as early as possible.

Thanking you.

Yours faithfully
Mukesh Bhatt
Panwar Gopal M Send email
 
Feb 15, 2012

SMS Barrier

maine airtel com ka mobile no 8511944635 liya hai our sabhi documents be submit kiya hai uske bad bhee mera prepaid no bhand kar diya hai mai kya karu
User670855
 
Feb 15, 2012

SMS Barrier

maine airtel com ka mobile no 8511944635 liya hai our sabhi documents be submit kiya hai uske bad bhee mera prepaid no bhand kar diya hai mai kya karu
Rajender
 
Jan 28, 2012

MOBILE PHONE SERVICES DISCONNECTED

MOBILE PHONE SERVICES DISCONNECTED
Dear Sir,

This is for your kind information that I was using M. NO. 9868386825 MTNL around 2004. But in the month of May 2011 I changed my service provider i.e. MTNL to Airtel. I also opted Pre Paid to Post Paid Services. I complete all formalities of AirTel and my mobile No. 9868386825 get activated in airtel. I totally refused to Airtel that I need only Incoming/Out going call facility with STD and I don,t want any Internet,Airtel Live etc and limit of phone is fixed Rs. 1200/- as the said limit exceed phone services will be stopped as per the guide line given to me verbally by representative deputed at Sahara Mall, MG Road, Gurgaon and I also get limit fixed message from Airtel side i.e. Rs. 1200/-. But within 10-15 days the billing amount become Rs. 4580/- which I not paid within due date as I regularly doing mails/personally visit to Airtel to to the necessary correction in their bill so that I can pay. But they had not listen to me. Inspite of that they also disconnected the services of my another mobile no. 9718360607 as their is no pending bill etc. I remain disturb for so many days and visited regularly to Airtel Offices. But none has listen my complaint they always say that you can talk to our Nodal Officer but not given me address where Nodal Officer sit. Nodal office never give me any response neither on phone not on the mail. They always reply after one month and show their genuiness that the bill raised is correct. lastly I paid Rs. 4580 at Air Tel Office at Sahara Mall, Gurgaon, then the services of Mobile No, 9718360607 get started and M. No. 9868386825 were still lying deactivated from the Airtel side after making all payments. So many visits I do in their offices at Airtel Sahara Mall contact with Mr. Anil. they suggest me that this M. No. can be started from the offices of MTNL as MTNL is the original issuer of this No. I visited at MTNL Offices Sec. 12, Gurgaon,MTNL Offices at Nehru Place, MTNL Offices at Lodhi Complex New delhi. But not get a proper response. Now I request the TRAI to help me I need my mobile No. 9868386825 to the activated either by Airtel or by MTNL. I paid Rs. 750 to airtel for the early plan against the said No.

Please look the matter and response me. Waiting for your reply.

R.K. Sharma
Rajender
 
Jan 28, 2012

MOBILE PHONE SERVICES DISCONNECTED

Dear Sir,

This is for your kind information that I was using M. NO. 9868386825 MTNL around 2004. But in the month of May 2011 I changed my service provider i.e. MTNL to Airtel. I also opted Pre Paid to Post Paid Services. I complete all formalities of AirTel and my mobile No. 9868386825 get activated in airtel. I totally refused to Airtel that I need only Incoming/Out going call facility with STD and I don,t want any Internet,Airtel Live etc and limit of phone is fixed Rs. 1200/- as the said limit exceed phone services will be stopped as per the guide line given to me verbally by representative deputed at Sahara Mall, MG Road, Gurgaon and I also get limit fixed message from Airtel side i.e. Rs. 1200/-. But within 10-15 days the billing amount become Rs. 4580/- which I not paid within due date as I regularly doing mails/personally visit to Airtel to to the necessary correction in their bill so that I can pay. But they had not listen to me. Inspite of that they also disconnected the services of my another mobile no. 9718360607 as their is no pending bill etc. I remain disturb for so many days and visited regularly to Airtel Offices. But none has listen my complaint they always say that you can talk to our Nodal Officer but not given me address where Nodal Officer sit. Nodal office never give me any response neither on phone not on the mail. They always reply after one month and show their genuiness that the bill raised is correct. lastly I paid Rs. 4580 at Air Tel Office at Sahara Mall, Gurgaon, then the services of Mobile No, 9718360607 get started and M. No. 9868386825 were still lying deactivated from the Airtel side after making all payments. So many visits I do in their offices at Airtel Sahara Mall contact with Mr. Anil. they suggest me that this M. No. can be started from the offices of MTNL as MTNL is the original issuer of this No. I visited at MTNL Offices Sec. 12, Gurgaon,MTNL Offices at Nehru Place, MTNL Offices at Lodhi Complex New delhi. But not get a proper response. Now I request the TRAI to help me I need my mobile No. 9868386825 to the activated either by Airtel or by MTNL. I paid Rs. 750 to airtel for the early plan against the said No.

Please look the matter and response me. Waiting for your reply.

R.K. Sharma
Johnjk Send email
 
Jan 25, 2012

SMS Barrier

Dear sir,
i am chennai vodaphone customer my mobile no is 9940222306, i activated DND 0 but still now i received SMS . many time i complained customer care but no response pls action
User655549
 
Jan 25, 2012

SMS Barrier

Dear sir,
i am chennai vodaphone customer my mobile no is 9940222306, i activated DND 0 but still now i received SMS . many time i complained customer care but no response pls action
User605265
 
Dec 8, 2011

SMS Barrier

Dear Mr. Agrawal,

We have not heard from you for quite long, kindly share your status.

Regards,
Eureka Forbes Team
Rajsavaria6434 Send email
 
Nov 11, 2011

SMS Barrier

SIR, MY NAME IS RAJ KUMAR SAVARIA. I AM FROM RAJASTHAN. MAINE MTS KA CONNECTION LERKHA HAI. MERE DWARA BAR BAR ID JAMA KARVANE KE BAD BHI MERI OUTGOING ROK DI JATI HAI. MAINE KAM SE KAM 4 BAR ID JAMA KARVA DI HAI. AAJ FIR SE ID JAMA KARWAI HE. PLEASE MTS PAR UCHIT KARYWAHI KARNE KI KRIPA KARE. ME BAHUT PARESHAN HU. MY MOBILE NO. IS 09680006434.
MY E MAIL IS rajsavaria6434@gmail.com.
User423841
 
May 8, 2011

SMS Barrier

and they didnt eturn my balance
User423841
 
May 8, 2011

SMS Barrier

Sir/mam main kaafi time se relience use kr raha hoon pr wo mere number pr faltu mein services lga k balance deduct kr dete hai main recharge krva k thak chuka hoon
User362618
 
Mar 18, 2011

SMS Barrier

Which brilliant person at TRAI thought of this idea? So now all genuine mobile customers who have one sim and one number will be able to send out 100 smses,whereas telemarketers will buy hundreds of sim cards in bulk and send 100 smses from each one of these sim cards. So eventually genuine users will be able to send only 100 sms messages a day and telemarketers will still send out thousands.

please lift up these sms barrier.....WOW!!!! it just shows india still a developing country as TRAI have no other option to stop telemarketers

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