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TRAI (Telephone Regulatory Authority of India)

India

Consumer complaints and reviews about TRAI (Telephone Regulatory Authority of India)

suresh1004
 
Apr 20, 2016

Trick by Airtel express store

Dear Sir,

I would like to bring your notice that I have decided to change mobile no:9894203339 from company name to personal name and from post paid to prepaid. So I have given required documents to Airtel express store ( Dream Telecom, Avinashi Road, Tirupur, Tamilnadu) on 25.2.2016 and settled all outstanding bill amount at the time of submission of documents. After that they said it will be changed within 48 hours. Almost 2 months gone but till date it has not been changed. Meantime they have asked me to pay outstanding amount. Even though I have paid all outstanding amount.Till date I have paid almost 1000 rupees for unused no. Last 2 days back I called them again they asked me to pay Rs.285 for outstanding. They said still it has not been changed so you have to pay till it change. I have submitted documents on Feb itself and I am not using this no. But I am paying for unused no. Whenever I called them for update their reply was it will be changed today night. This was their reply past 2 months.

I have been using Airtel since its started service in Tirupur. I never ever get this type issues from Airtel.I don't know how airtel allow these type store to provide service to its customers.

I hope concern person will look into this complaint and sort it out without further delay.


Thanks & Regards
Suresh

9894766335
tamilkarthi0874
 
Apr 19, 2016

not response my complaint

Dear sir/ madem
I am karthikeyan my mobile number is 9688220874 this sim number was damaged so i am going to aircel direct office (near thaluk office in hosur) tell me my problem but that company staff that duplicate sim cost Rs : 130 so i calling customercar number 198 that customercar staff telling duplicate sim cost only 25 so again i am going that aircel showroom and telling the full details but that company staff telling only the duplicate sim cost 130 u buy means but otherwise go so my unsatisfied about that company so plz registered complaint about aircel company and send me the complaint status my mobile number or email id .

Thank you

Yours faithfully

Karthikeyan
9688220874
Email id : tamilkarthi874@gmail.com
AircelSupport
 
Apr 19, 2016

Aircel

Dear Customer(MERLIN9794),

We regret for the inconvenience caused. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Please share the following details so that our team can look into your issue:

Alternate No.:
Location (including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Are you able to connect using the dialer – yes or no (Laptop / system):
Error message encountered if any while trying to browse / download:

Thanks and Regards
Aircel Social Care Team
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Apr 19, 2016

Aircel

Dear Mr. Mukherjee,

We are forwarding your issue to the team. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Meanwhile please share the transaction id so that we can assist you better.


Thanks and Regards
Aircel Social Care Team
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Apr 19, 2016

Aircel

Dear Sahil(sahil2808),

Post system validation it was found that you had recharge with MRP 58 (Aircel-Aircel STD 20p/min( Also applicable while Roaming on Aircel Network.) Aircel–Other Mobile STD 40p/min. for 28 days) through e-recharge on 21/03/2016 at 01:08 and the benefit was provided to 9615363611 which will expired on 17/04/2016. You made a call on 06-Apr-2016 at 00:50:23 to 90975##### STD Aircel number for 24 sec and was charged 20 p using Aircel NE where a charge is according to the MRP58. No call record found at 08:09 AM. Hence charged found correct.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at aircelsocialmedia@aircel.co.in
Jitenj
 
Apr 18, 2016

No any coustomer care service

My number is 9312370703 no any n i am realaince c d ma coustomer n no any service from coustomer care
pravinnn
 
Apr 18, 2016

Fraud add

I call 121 My vodafone number then offer only for me "3g ab 2g k rate per ab 147 K recharge per 1 Gb 3g afterthen i recharged self service 147rs. But i got only 450mb. When i complained voda custemer care then reply no any this offer on your number. Plz strict action to company for false add.
lokesh sharma.
 
Apr 17, 2016

regarding porting of my number

Sir i have submit my doc.to port my mts no. In reliance cdma network.
It have 13 days and before 4. Days my mts service stop and reliance network will be done my new reliance.
But my no. Verfication not done by company and it my no. Not start yet. When i dialled verfication no. *228 and 59059 then it will be disconnect in 1. Sec.
I have request dealer more time but it not be serious ..
Iso sir plz check it and will be start it today
My no. 8890040963
Alt no. 9057376974
Mail id- lokeshsharma858@gmail.com
pcslalit
 
Apr 17, 2016

Reliance CDMA

I am user of Reliance CDMA, Now reliance forcing to port to Reliance GSM, what is the future of Reliance CDMA in Haryana. what are the options.
pcslalit
 
Apr 17, 2016

Reliance CDMA

I am user of Reliance CDMA, now company forcing me to go to Reliance GSM , but Reliance GSM feedback & practical is very bad., pl any one guide what to do.
prasunmukherjee
 
Apr 16, 2016

Talk Time not credited into my Aircel mobile

On 15.04.2016 at 9:30 PM I had recharge an amount of Rs. 117/- online from Mobikwik site (Mobikwik show full talktime offer in Rs. 117/- talk time Rs. 123/-) but I am received a SMS that, recharge successful Talk Time 0 INR, New Balance 8.86 INR, P.F 102.08INR, Service Tax 14.82 INR (new balance is my previous balance) but no talk time was credited to my mobile no. 7278058333. I am also call 198 and they assured me that talk time was credited into my mobile no. within next 6hrs., but till now no talk time was credited to my mobile no. Today I am also trying to call 198 but I am unable to reach you and also sent a mail to care.kolkata@aircel.co.in.

I request your good self to kindly look into the matter and take necessary action for getting my balance at the earliest.

Thanks & Regards,
Prasun Mukherjee
Chinsurah, Hooghly
Ph.-7278058333
ideacellular
 
Apr 15, 2016

RE: Threatening calls from Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 14th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
MERLIN9794
 
Apr 15, 2016

AIRCEL 3G NOT CONNECT, CUSTAMERCARE NOT RESPONES

SIR MY NAME MERLINJOSE MOBILE NO 9944239794 AIRCEL POST PAID 3G PLAN CHENNAI NO, I AM OFFICAL WORK OTHER STATE GURGAN AIRCEL 3G NOT CONNECT COPLAINT CUSTAMARE NOT RESPONES THIS ISSUE 6MONTHS
sabuj_chakraborty
 
Apr 15, 2016

AIRTEL TELECOM(MO-7384562504) deducted an amount of 30 int the name of VIDEOPINDF

AIRTEL TELECOM LIMITED DEDUCTED AN AMOUNT OF RS.30 IN THE NAME OF VIDEOPINDF AND WHEN I CALLED THE CUSTOMER CARE THEY INFORMED ME THAT THE AMOUNT WILL NOT BE REFUNDED BY NO MEANS .ON ASKING THEY REPLIED WHOEVER HAVE ACTIVATED THE SERVICE DOESNOT MATTER.U WILL NOT BE REFUNDED ANY AMOUNT.
kotharu.ravi
 
Apr 14, 2016

Reliance Connection closing

Hii sir,

This is Ravi Kumar - 9390905545, I have data card of Reliance from 2012 onwards. Last two years i am not using the data card.

I want close my data card connection. I went reliance stores for closing the data connection. at that time they told to me their server down on every time. I suffered very much for the issue. Finally one year ago they changed my plan tariff to lower plan with my acceptance.

Now I want know that how to act / compliant against reliance communication if they delayed to close connection with different reasons. which documents required taking action against company.

can I know the rights of customer.
jagdishsinh solanki
 
Apr 14, 2016

internet speed

It is robbing foreign or Indian company India are making fool of people and taking their money as well as the service is completed, she was not ProvideI need your help and punish such companies completely filled Bhuktan fully met those customers so you help me, please help me
AircelSupport
 
Apr 14, 2016

Aircel

Dear Customer(koushikdhar),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at aircelsocialmedia@aircel.co.in
ideacellular
 
Apr 13, 2016

RE: Loss of Money in idea sim

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
koushikdhar
 
Apr 13, 2016

Aircel call drop problem

Sir
Call drop problem my aircel Number is 9614437036. Complaint aircel customer care but not solved my problem. Every 10 to 15 seconds call drop. Complaint number is 22795546685. My Alternative number 8641964214.
Rohith Raj
 
Apr 12, 2016

loss of money with no reason

Loss of money with no reason VODAFONE CELLULAR
199 Unlimited Net pack Deactivated with No Reason - VODAFONE CELLULAR
ideacellular
 
Apr 12, 2016

RE : Threatening calls from Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
hanishkapoor_92000@yahoo.com
 
Apr 12, 2016

Billing Dispute

Reminder 1

Still I am waiting for the solution of my complaint Communication Id C1-62236841996 in Idea, which is forcing me either to take some legal action against it & first of all put our 8year long association a stop through portability. Now it's up to the organization whether they require one time or retain me as a loyal customer for the company. I am not at all satisfied with the response given by idea ward on telephonic conversation

Hanish Kapoor
Pradeepan.M
 
Apr 11, 2016

loss of money with no reason

loss of money with no reason 200 rupees
SR-1-68913511507
9847701176 - IDEA CELLULAR
Raghavendra B S
 
Apr 11, 2016

call drop of airtel

Hello sir...
I am Raghavendra B S from Bangalore..
I am using airtel prepaid and post paid from past 12 years.. from past 1 year m experiencing call drop problrm and from past 6 months it has become too much. However this company is cheating to me n many others. Because of this call drop problem unnecessarly I am paying more and more amount. This company is looting do many innocent customets. Please take this msg as a complaint and take action against this blady bharti airtel company. My mobile num is 9740401533.

Thanking you
Raghavendra B S
Manu communication
 
Apr 11, 2016

ABOUT FORM FORWARD OF PORTABLITY AND ACTIVATION OF NEW SIM

Dear Sir,
i am 'ANURAG JAISWAL' from indore.i am a retailer and having a recharge counter for airtel.The airtel distributer teem (executive mr.kunal, verun divedi, vikas) is not visiting properly in my shop and not forwading last 3 month the forms for new sim activation and also not forwading the form of portability.My location of retailing shop is 'JAROLIA MARKET NEAR GOPUR SQUARE INDORE'.Please solve this issue as soon as possible.my lapu number is 9589493673.

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