Log inRegister
Submit Complaint

TRAI (Telephone Regulatory Authority of India)

India

Consumer complaints and reviews about TRAI (Telephone Regulatory Authority of India)

marun1984
 
Sep 13, 2015

Wrong doing by IDEA for 3g data

Hi,
I have done a 3g recharge for the prepaid no. on 8th Sep 2.53pm for Rs 249 for 1 gb data. No that balance has gone..i dont know the reason??

while contacting with the customer care they said you have done a another recharge on the same day for 2g data from retailer. complaint no. 1-ROYO708

Why should I do a 2g recharge data when i have recharged for 3g data?????

I think this the trick played by idea to cheat people in the way. Customer care says we dont have no answer for this neither they keep TRAI id so that customer can complaint.
saini24986
 
Sep 12, 2015

Complaint Against Airtel for degrading the plan and cheating customers

Hi,

I had taken Airtel connection in the month of August 2014, at that time the representative told me that you will get 42000sec and 2gb unlimited data with a rental of Rs. 549 per month. and the same plan will be there till you make any changes in that....but after 4-5 months suddenly in the month of Feb 2015 Airtel have reduced the calling limit to 32000sec instead of 42000.... and the rental is same.

My query is that :-
How can the service provider degrade the plan of the customer?
If they have degraded the plan then the rental should also be degraded?
After calling to customer care they told that as per company policy it is changed, but for me it is a loss..
I confirmed from customer care they told that the same plan is no more available, so you get this much benefit in your current plan but this is not a benefit this is a loss of customer, and Just a few weeks ago to confirm whether the plan is available or not, I called one of the airtel representative he confirmed me that this plan is available, it means Airtel is cheating customers, initially they give very good benefits and after some time they reduce the benefit and the cost is same.
I want TRAI to take strict action against AIRTEL, for cheating customers.

I am using another IDEA and TATA Indicom numbers and the plan is same which I had taken almost 10 years back. there is no changes in the plan I am getting the same benefits, How come Airtel reduce the Benefits of the customers.

Please take strict action against them. My mobile number is 7024124700, 9589456700.

I trust TRAI will definitely take some action.

Rgds
Aditi
pradeep1011
 
Sep 11, 2015

deduct the Rs 695 from my account

On 15 August I have the balance of Rs 695 but on 16 Aug all amount has been deducted. Now they are not waived off that amount. Kindly resolve it

Regards,
Pradeep Kumar kushwah
Mob No- 8447037480
prasanth.m
 
Sep 10, 2015

vodafone internet service

Vodafone internet service error , browsering error message 9645443904 Kerala kannur payyanur prasanthkumar.m
Bhavik Solanki
 
Sep 10, 2015

Vodafone Call drop

Dear Sir,

Kindly note that I have postpaid Vodafone connection n I m using since many years. but now a days I am facing call drop problem since couple of month. specially I am not able to hear the voice properly & call will automatically disconnected. during conversation.
please inform to vodafone for same & Take action so it will not happen in future.

regards,
Bhavik Solanki
bjadeja
 
Sep 9, 2015

billing

I have stopped using my vodafone number six months ago because of excess billing and i went to customer shop for deactivating my number permently,
When reaching ther vodafone excutive told that i have to only pay bill for 1900 and my number will be deactivated permently,
So i have paid the bill but after two months a phone call came on my other number regarding if i want to restart my old number and i agreed on terms he given me,
but when i activated that number again on very first day i saw my outstanding amount about 750rs so i contacted again to vodafone and i came to know that my number was not deactivated.After that i registerd complaint to vodafone so they deducted 500rs from the bill and permenantly deactivated my number.
But again i reciver hard copy of bill around 450rs and that number is not still deactivated.

So i am harressed by vodafone again and again....
No one is listning or giving setisfying answer from vodafone
Kindly say what to do...


Bhargavraj jadeja,
9574740888(Above subjected number`)
AircelSupport
 
Sep 9, 2015

Aircel

Hi jenin.adv,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
manishkrjain.jain@yahoo.co.in
 
Sep 8, 2015

UNDUE CHARGES TAKEN BY RELIANCE GSM

Sir
This is with reference to SR No 237346301 for my Reliance GSM Mobile No 9681481216.
In this regard I want to protest against the working behavior of the Service provider Reliance Communication that the company regularly deduct my entire amount at night when I am not using the connection.
However At Morning on 06th September 2015, I came to know That my main Account balance and my 3G Net Balance becomes ZERO while I try to make a call from my aforesaid Connection.
After that I am trying to contact customer care to lodge my complaint but their route was as usually busy and finally I found the line and saying my issue before their desk and obtain a complaint no (SR NO. 237346301)with a promise to resolve the issue within 24 hrs.
But now 08th September 2015, I found a sms from the company that I am giving wrong decrement and due to this my entre balance of Rs 123/- and 3G Net balance is deducted.
Now you are requested to enquire the details that how and when I becomes wrong with my service provider of my aforesaid connection 9681481216 i.e. Reliance Communication who take all my balance at my sleeping time. This working behave is not good for the society and therefore I request you to take all possible effort against the company who is following concept of Making Money against their helpless customers.
In the connection i want to bring in your notice that there is something wrong with the company because they are saying that i recharge my above connection with Rs 55 on 22-04-2015 even i recharge the connection on 17-08-2015.
Neddless to say i am unable to understand the working pattern of such esteemed company that they have taken my entire balance in august and now in september it happen again with my connection
Therefore please look the matter as i am unable to understand about whats going on.
mahalaxmi.tyres
 
Sep 8, 2015

complaint regarding vodafone

Respected mr. Manish jain,


I have ported our 6 nos. from idea where all nos. Were in corporate group and i also wanted these nos. In corporate in your company. But executive of your vodafone store neeraj and ramandeep of sec. 15 of faridabad told me that it will be done after porting, than after porting i went to the store and told him to do that with required document, but he told me that it will be done after one month, i told him what are you saying you told me that it will done after porting but he denied that it will be done after one month. In between i called to nodal office delhi where mr. Gurdeep mislead me by changing his words again whenever i called him. First he toldme to mail the documents to corporate id to make tge corporate deal than, he told me visit vodafone store, when i visited there where raman and gurdeep i called him from there told me again to mail at corporate voda, i mailed the documents to corporate voda but they replied me to again visit voda store. I am really frusted with the behaviour of your all executives, thats not fair. Now i want to request you to do something in this matter otherwise i will have to do something in that matter.

Regards,

Ankit gupta

8744059803
jenin.adv
 
Sep 8, 2015

complaint against AirCEL postpaid service

I am jenin from Tamil nadu. I had used postpaid sim card AIRCEL no:9710114428, account no: 1-16390083513. Aircel 199 plan.
I received an aircel postpaid sim on August 2014.
first month I paid Rs 250 for 241 on 11-09-2014. next month I said to an aircel dealer I want to change the plan to 299, he said OK all rights but he would not change the plan to 299 so I used 2G network browsing, bill amount reached Rs1200 [ but according to TRAI report over 80℅ using send alert message to custom ] they did not alarm me. after few days my sim card was blocked by aircel. There was any communication between aircel and I. But I paid whole amount(Rs1200) by 2 trips on 2-12-2014 and 3-02-2015. After a few month I received a call from aircel custom care, you pay Rs1080.

I asked that person(a woman)"why I pay Rs1200? she said your account deactivated in January 2015 so you pay every month Rs199 until deactivate.

But now they complaint in Delhi court.
This is possible? now I feel I was deceived by Aircel.

But this case so many illegal rules followed by them.

1. According to the TRAI report over 80℅ using send alert to customers.
2. In any case, step by step appeal but in this case they directly appealed in Delhi high court.
3. I send a complain letter to aircel customer care but I not received any message from them.
4. Normally complaints are registered in the related areas but it different.
AircelSupport
 
Sep 8, 2015

Aircel

Dear santoshupadhyay95@yahoo.com,

We regret the inconvenience cause to you. We would like to inform that you are using GPRS service without activate pi pack so charges found are correct hence no waiver applicable.

Regards,
Team Aircel
AircelSupport
 
Sep 7, 2015

Aircel

Dear VNMISHRA,

As per our system records you had been charged for WAP service and has been credited Rs.30 as goodwill gesture.

Regards,
Aircel Social Care Team
AircelSupport
 
Sep 6, 2015

Aircel

Hi vivekaa,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at aircelsocialmedia@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Sep 6, 2015

Aircel

Hi VNMISHRA

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
subhajit2
 
Sep 6, 2015

Unauthorised deduction of money

Dear Sir/Mam,

My no is 9732835432 ,Vodafone Operator has deducted my money ( Rs. 89) for so called their helping Toll free no *111*1#.
They are basically thefting in name of service.
Please help me to getting back my money.

Thank You
Subhajit Senapati
deeps_har
 
Sep 5, 2015

UNNECESSARY DEDUCTION OF BALANCE BY RELIANCE

sir, i am a reliance GSM user (my no is 7677498538). For the last 1 month, my balance is being deducted as the charge for various VAS, which i haven't activated. Whenever, i send sms to deactivate VAS, i am replied that- " you are not subscribed to any VAS packs". then why they are deducting my balance?
Whenever i try to contact RCARE TOLLFREE NO (198), they always put my call for wait or the network turns busy. almost 40 rupees have been deducted so far.
i mailed this problem to BIHAR operator of reliance, but didn't got any response
please look into this matter and make the service to contact the CUSTOMER CARE REPRESENTATIVE convenient and easily available for customers.
VNMISHRA
 
Sep 5, 2015

ACTIVATION OF VAS

Sir,
I had made a request on 29th Sept 2015regarding unsolicited activation of a VAS NAMMA NAMITA on my Aircel mob.no.7277057438 on 27th Aug 2015 .
Sir, I had made a sincere request for an early deactivation of the captioned VAS so that no amt.be deducted. But I regret to say that my request is not being acceded to till date nd today an amt.ofRs.30 has again been deducted. Till today atotal of Rs.80 have been deducted nd I am highly anxious of similar further deduction again after few day.
In this connection, I would like to mention that I severl times,tried my best to take up the matter with Cust.care on help line nos. 121,198, 155223 as well but to no good. All the time I was replied with their computerised answer either"NO VAS IS ACTIVE ON MY NO." or All their Exectives are engaged on other nos. Pl. Try later." In the circumstances, I fell highly harressed and helpless to get rid of the problem.
Sir,
May I hope an early response from you in the matter of deactivation of this undesired VAS, failing which I shall have no option but to desert the Aircel service for good and it will be a bit painful for me whereas highly shameful for Aircel and its cust care serv.
With best regards and thanks in anticipation.
vivekaa
 
Sep 4, 2015

Aircel Telecom Limited

Hi,

I have a complaint against my Aircel Service Provider. Without my knowledge, they are deducting Rs.45/- from my main balance. While they are deducting first time, I cant able to find out how much deducted, whether the deducted or not. I just felt some of my main balance has been deducted. I verified with customer care. They said there is NO service in your number. So, no deduction has been happened. I just left. Since, I am not sure.

Second time, I got a display message as "Your last call charge Rs.45/-. Current balance Rs.xxx. I was shocked while such a message is blinked. Eventhough my mobile is basic model and I wont browse in mobile. Immediately, I checked whether GPRS is ON. May be by-mistakenly happened. But gods grace. GPRS is in OFF state. Then I checked my last dialled number, I dialled to my hubby and it is charged for 10paise. I have called for customer care and raised complaint, they 2days for updating my calls and another 2days for answering my complaint. Finally said, the amount is deducted for ISD call. Actually I kept my mobile in shelf and taken only after I got the message blinked. I have asked for the number which they said I have called, they are responding full number is not updated only 4 digit number updated and its starts with 38xxx. The above things are happened on 24th Aug.

The same happened now, again they deducted Rs.45/- on 3rd Sep 2015. They replied I have made ISD call, for which they was deducted. Actually both the times the mobile was in shelf and dinning table in front me. So, surely I can no one used without my knowledge. But Aircel is lieing. Finally they are saying that if I have proven that the ISD number is not in my dialled history by getting document for Aircel Office. They will return the amount Rs.45/-. COMEDY.. The customer care is saying it is in dailled history and from them itself i need to get document to prove myself. Moreover, they asking Rs.200/- for call history in Aircel showroom. To get Rs.90/- I need to spend Rs.200/- See how they are.......

Please check and ask them to return my amount..
Tele vishal
 
Sep 4, 2015

Diposit money is not return

Applicant - Tele Vishal Sanjay
My mobile no is 9405246188
I was ported Airtel to vodaphon for postpaid on 5 may 2015 and I deposited 300 rs to company then for racidencial problem company changed it in prepaid but my deposit money is not return to me they say it returnin 45 days but now it complit four mounth
I take sim card from vodaphon care centre locateded at Gandhi chawk hotgi road solapur
Please check

Thankyu
AircelSupport
 
Sep 3, 2015

Aircel

Dear Ayushjain0008,

As per our system records you are using GPRS service in roaming when latched on non Aircel network hence charged you so you are not eligible for waiver.

Regards,
Aircel Social Care Team
AircelSupport
 
Sep 3, 2015

Aircel

Hi santoshupadhyay95@yahoo.com,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
AircelSupport
 
Sep 3, 2015

Aircel

Hi Ayushjain0008,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in
djha
 
Sep 3, 2015

Excess Monthly Bill

Dear Sir,

I am using services of Idea Since April 2013.
I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August.
I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue urgently.
My bill never crossed Rs 2000 then why so called service of idea was allowed till 17th August ,it shows cheating way of IDEA people.
I am deeply pained and frustrated because of insensitive and fraudulent behavior of IDEA. It will not be possible for me to pay such a huge amount because I am a serviceman and not using internet for idea. How am I responsible for a wrong bill amount and why should I pay for mistake in your side. And you are calling me to pay the bill. Is customer responsible for mistake on your side? Do you think customer should pay whatever amount you are telling. It is therefore requested to waive off my internet bill for which I am not responsible otherwise I will surrender my all connections.

Regards,
Dhananjay jha
Mobile-8889913074
Ayushjain0008
 
Sep 2, 2015

Deducting unnecessery balance fromy aircel sim no. 8386999775 account

Sir i hav aircel prepaid sim no.. 8386999775 and i have facing huge problem of deducting balance.. I m not activate any service i open any site n ur aircel pop up n deduct my balance
At this time also u activate some service n deduct rs.. 30
I had a complain or rs 30 and 35 also this mony still not refunded
Your cuatomer care always busy n not giving satisfactory answer also.
Please refund my all money sir other wise i change my network latter but complain to TRI also.
santoshupadhyay95@yahoo.com
 
Sep 2, 2015

bill issue ...by aircel mistake.

Sir,
my name is santosh upadhyay having post paid mo no 9873720393. always paid my bill on time.At 29 july i call aircel customar care for deactivate149 plan internet pack & activate 98 internet pack 2 gb. They take request buy saying that after the coming bill generate date this change may happen. they deactivate the 149 plan but ot activate the 98 pack of internet. on 4august they close my outgoing buy sayig that your bill amount is exceeded the current limit. When I write a mail to their customar care .At 7 august they call me & reply on a mail that this is our mistake we activate your out going call without delay .this mistake has been fulfill very soon.they activate my call as well. NOW at 27 august they deactivate my outgoing without saying any thing. I call them than they said that your outstading balance is reach your credit limit. Than after evrey day I CALL their reprenstrative on this issiue.they not here my proble always answer this charge is right ...
So pl help me.. I working in broking form. oN CLOSING DATE OF Y OUTGOING TO TILL DATE MY CLIENT LOSS DUE TO I NOT ABLE TO CALL THE IS ORE THAN 30LAC APPROX. and y credibilty also go down. I thik total loss i suffer this tie is approx 50lac SO ADVICE ME TO CLAIM THIS AmOUNT TO MY MOBILE COMPANY.. I request to TRAI..AFTER CHECKING MY COMPLAIN BLOCK THE LICENCE SUCH FRAUD COMPANY ON PIRORITY....

Delhi - Care (E)
To
santoshupadhyay95@yahoo.com
Aug 7


Dear Customer,

Thank you for writing to AIRCEL.

Your service request number is- 1-20362193945

This is in reference to your e-mail dated August 5, 2015, regarding Aircel number# 9873720393

As per telephonic conversation we would like to inform you that we have shared the content of said mail with concern authorities and needful will be done at the earliest.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Now you can also download Aircel Mobile App and Explore the World of Possibilities on your Mobile.
Steps to Download the App:
Ø Send sms AIRCEL APP to 121 or Go to Google Play Store/iTunes App Store
Ø Download Aircel App
Ø Register your Mobile No.
And Explore the world of possibilities with the following benefits:
· Recharge Management : You can check Balance and Validity and also can recharge your mobile number.
· My Profile: You can check your account details.
· Bill Management: You can make bill payment
· Products> Voice> DATA> SMS> VAS> ISD
· Service Support> Register your Request
· Roaming>International Roaming
· Reach Us> Aircel touch-point details (Store / Customer Care)
Thanking you and assuring you of our best services always.

Thanks & Regards

Ram Kumar |

PS: In case you require any further assistance, please

Ø Call our customer care number 121 available only from your local Aircel mobile.
Ø Call at 9716012345 in case you are not using an Aircel number (not a toll free number)
Ø Mail us at care.Delhi@aircel.co.in
Ø In case you are not satisfied with the resolution, you may raise an appeal within 30 days of SR resolution.






Pl help me to find my solution.....

ThaNking you
SANTOSH UPADHYAY
9873720393

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Complaints

    HACKED ATM CARDS FOR SALE - Gay Spell
    I fell in love with him when he first came to our house...
    RBI FUND REMITTANCE HEADQUARTER - DEAR COMPLAINANTS;
    This Is RBI Fund Remittance And Transfer Central...
    RBI Customer care, Delhi - DEAR COMPLAINANTS;
    This Is RBI Fund Remittance And Transfer Central...
    Emudhra - AHHPN4238M PAN CARD DETAIL WRONG
    RESPECED SIR I AM ALKESK KUMAR NAYEE I SUBMIT MY...
    mobile number - Sexual harassment
    I am receiving calls from 8127204891 from last one month...
    cats cats - Want to make sure
    Hi I just want you to help me is it true maya g. is a...
    auto rickshaws - traffic jam and inappropriate driving
    Please do keep a watch on increasing numbers of auto...
    SSC - Application Status still pending
    sir/mam, my registration id is - 60000496663 I checked my...
    idea cellular - Refund issue
    Hi I was using postpaid number 9911191281 Delhi circle...
    Star Jalsa - thanks jui sen
    UTTAM KUMAR is one & only. Bhogoban ke manle ba na...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username