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TRAI (Telephone Regulatory Authority of India)

India

Consumer complaints and reviews about TRAI (Telephone Regulatory Authority of India)

Sh Reddy
 
May 9, 2013

Unsolicited Calls from 1409xxxxxx series

For the last two years I have been receiving unsolicited calls to my BSNL land-lines from the numbers 1409263542/3, 1409263700/1/2/3/4, 1409263461, 1409265027/8/9, 1409190472, 1409765035 & other similar numbers. On picking up, it invariably either gets disconnected or it is found to be a marketing call of a fraudulent nature with the caller trying to gather personal information. I'm a practising surgeon & I receive several emergency calls from patients & the hospital daily. The above-mentioned calls amount to absolute harassment & I have not been able to find any means to block or stop them. I request your intervention to put an end to this menace once & for all by withdrawal of the numbers of the above series after verification, since I observe many citizens being troubled with the same complaint as mine.
Sh Reddy
 
May 9, 2013

Unsolicited Calls from 1409xxxxxx series

For the last two years I have been receiving unsolicited calls to my BSNL land-lines from the numbers 1409263542/3, 1409263700/1/2/3/4, 1409263461, 1409265027/8/9, 1409190472, 1409765035 & other similar numbers. On picking up, it invariably either gets disconnected or it is found to be a marketing call of a fraudulent nature trying to gather personal information. I'm a practising surgeon & I receive several emergency calls from patients & the hospital daily. The above-mentioned calls amount to absolute harassment & I have not been able to find any means to block or stop them. I request your intervention to put an end to this menace once & for all by withdrawal of the numbers of the above series after verification, since I observe many citizens being troubled with the same complaint as mine.
ideacellular
 
May 8, 2013

RE: Complaint Against #09891323697( Excess unbilled bill and unethical behaviour by you executive )

Dear Customer,

We wish to inform you that your complaint for Billing Related issue has been initiated with us; under reference number S1-2121963768 and you shall hear on the same at the earliest.

Regards,
Idea Cellular
ideacellular
 
May 8, 2013

RE: Idea worst network service and customer care

Dear Customer,

We wish to inform you that your complaint for GPRS not working related issue has been initiated with us; under reference number 1-34346493988 and you shall hear on the same at the earliest.

Regards,
Idea Cellular
Jey
 
May 7, 2013

Idea worst network service and customer care

My Idea No: +918681925492

I have activated idea RS 5 GPRS pack on 5th May 2013 at 12:30 am, whenever I try to connect network I got "NETWORK ERROR" on the hole day. Regarding this problem I have tried lot to conduct IDEA customer care, after lots of trial my line connected but they kept me long time waiting and also cut my connection. I spent almost my entire day to solve this problem and spoke to more than IDEA 10 customer executives. They said to change my mobile network settings but again I got the same error even though I changed my mobile network settings as they said. Finally they toke the complaint and said that was happened because of their network problem, So I request them to solve the problem and refund debited RS 5 for the service. They said okay.

I have more than 100 times called them to request to refund my debited Rs 5. The are not properly responding, but they are still saying that my mobile has problem and also they wont have option to refund my debited RS 5 for the service. I tried by using Idea SIM in another mobile also but it didn't work. They have wasted lots of my hours regarding this problem, so I am very much disappointed with IDEA service.

I request you to help me to get justice.
vinay.94354
 
May 7, 2013

Vodafone Documentation Problem

My Vodafone number is not registered on my name and my documents are also proper, its the fault of Vodafone, they have mismatch the documents. I am continuously visiting Vodafone gallery from last 50 days, but still things are not working. I have informed Nodal desk also, but these peoples are worst. They don’t even know what their team is doing from last 50 days.
Let me know what can be done now?
Gurmail sandhu
 
May 7, 2013

Complaint Against #09891323697( Excess unbilled bill and unethical behaviour by you executive )

Dear ,

This complaint is regarding my mobile no -09891323697, i am a regular user from last 10 years of idea.

Since very long i am using your 299 rental scheme in which i get 600 mins free,and i have 2G plan of your internet in which i get 2GB free.

My billing cycle is 1st of every month and my April month bill is aprox 900 rs and from 1st may to 6th may your company have claimed me for rs 9500 rs for unbilled amount ?

This is next to impossible to use phone for 9500 rs of usages in 6 days ?

I called your customer care services but your Exc. Mr Sumit haven't respond me an adequate manner and he didn't received my complaint.

kindly take an action my no has been bared since yesterday evening.

--
GURMAIL SANDHU
Deputy Manager (Aviva)
+919891323697
Sanjaykanthale
 
May 6, 2013

Airtel Great customer services examples

From: Sanjay Kanthale [mailto:sanjaykanthale@hotmail.com]
Sent: 06 May 2013 09:44
To: 'appellate.del@in.airtel.com'
Cc: 'nodalofficer.mumbai@in.airtel.com (nodalofficer.mumbai@in.airtel.com)'
Subject: 1 hour 45 mins on hold
Importance: High

Hello Team,

This is regards to the query for my Airtel(997-033-4875) 121 services are not working . I wasn’t able to contact from my Airtel number hence called in from IDEA Cellular (837-897-5311) at 11.30 on 2nd April 2013.

 1st analyst Arvind after my request when he was not able to answer my query he transfer me to his Supervisor MAYUR NIVEDIKAR and after 45 mins discussion and he agreed to transfer me to the manager and kept me on hold for 20 mins and transfer to another floor supervisor Anand and when I asked him to have manager on call he kept me on hold for 20 mins again.
 When I got transfer to manager but it wasn’t the manager it’s the same floor supervisor MAYUR NIVEDIKAR and he kept me on hold stating he would get me a manager on call for 30 mins and came back stating there is no manager on the floor and promised me that will get call back from his manager and hung p and it’s been 4 days I haven’t received on call yet.
 This is what the services of Airtel, and this is there fake services, promises and irritating representative who will never bother to lie at anypoint of time.after I informed I am on charging number still no concerned.
 Looks like I made a biggest mistake choosing AIRTEL as my services provider.
 This is not the first instance.
 Last time received a wrong info about 149/- internet back for 2gm and when recharged received only 1200mb .
 If anyone really have that competency to take feedback from a customer who is in troubles from Airtel service provider hope will revert to this email.

Regards,

Sanjay
sumitrao
 
May 4, 2013

Applying for a new airtel broadband connection

Sir,
I stay in J.P. Nagar 5th phase, Bangalore. I applied for the Airtel broadband connection on 30th April, 13. The airtel technician came to my house for taking the details and advance money. I asked them about the feasibility and the time that will take for connection.
He told me that the airtel connection is already present in the area and the connection would be installed by the next day.
But after waiting for two days when the connection was still not given i called the Airtel Customer care and they told that it would be done within 24 hrs. But it was not done. Then finally i got a message about the allotment of the landline number on 5th may,2013 and further it was mentioned the they will put the connection by 8 pm same day. But after an hour I got a call from their executive saying that there is no feasibility and it will take some time for the refund. But still they are creating a confusion by calling again and saying that its under progress. It been already 5 days and I still have no connection. Please assist me for the same.
divakar gupta
 
May 3, 2013

unwanted sms and unwanted services

I already make a many complaints about dnd but unwanted massage come regularly. I also register many complaints about unwanted services but unwanted services not withdrawn by bsnl and charged deducted for these services by bsnl regularly. Bsnl costumer never support in this matter please resolve this matter. My cell number is 9413837837
nandkumar shivgan
 
May 3, 2013

poor mobile network coverage of LOOP

Mobile No. [98213-03305]


Dear Sir/Madam:
I am a LOOP user since 2001. However last six months I am facing a severe network coverage problem in all over Mumbai area. The signal strength is very weak, almost every call gets dropped and voice clarity is very poor.
I have called and sent numerous SMS to LOOP help desk with no fruitful result.
After neglect by loop try to migrate with another provider. But LOOP rejected due to payment due reason. my payment is Rs 334/- and my deposit amt is Rs 500/- They did not adjust. After paying the amt again try to migrate but till last 10 days LOOP not allow to port out.
1st unique porting code is LM613316
2nd unique porting code is LM714947
So, I kindly request you to investigate and take immediate action and help me to solve the issue.
Thanks and regards,


Nandkumar Shivgan
pankesh jain
 
May 3, 2013

Service Blocked WITHOUT any Reason on Airtel Mumbai Number

Dear Sir,
I am peeyush Jain,living in Mumbai. I am using Airtel Number 09766122679 from last 5 years. Suddenly Airtel has stopped Incoming and Outgoing Service on my number WITHOUT any Reason. I have made a lot of calls at Airtel Customer care but i din get any sifficient reply in the favour of my complaint, many time the airtel employee at customer care who receive the call said we cant do any thing for you. At present I am on travel and suffering a lot because of Airtel, as my cell phone is not working.
So Sir i have a request to you please take a suitable action against the company and solve my problem as soon as possible.
thanks
PEEYUSH JAIN
09766122679
gdevaraju
 
May 1, 2013

network problem idea

sir, my number is 9844412016 karnataka, bangalore idea connection, since one month i given complaint about network problem to idea many time they given complaint number and 3 days i receiving problem is solved bu t they not taken any action mobile signal is jumping 0 to maximum and not able to call if try 10 times it will connect immediately call dis connecting even from indoor we not able to receive call also we all friends taken 10 ideas all people facing same problem i spoken idea people they not responding properly and any call comes i have to go main road to attend call pl do needful

network problem area address
maruthi nagar ,kogilu road
yelahanka
bangalore north
bangalore-64
hashu
 
May 1, 2013

bsnl

i already activate dnd but i still receive promotion sms
.please look at the matter. my number is 9417775519. bsnl customer care
never support me regarding this
dikshit gupta
 
May 1, 2013

fraud call

i got a call from 9546583844 number and message from 9162857540 at 30th april around 4:30pm.in my airtel number 9816379941 they tell me airtel have released a bonus for your airtel number(9816379941) to get your bonus you have to proceed as i will tell u after that they give me three number to type in my own phone the numbers were 9162857540,9572777256 ,9931714489 when i checked my balance there was deduction of 2445 from my airtel demo sim.so i want to get the detail for this number in my mail id dgupta444@gmail.com or in my mobile number 9990878933.so i requested you to take the strict action against these men.
Dr.SATYAPRASAD
 
Apr 28, 2013

Uawanted SMS

I am recieving unwanted disturbing SMS from MD--759148& No.9553383111. I have registerd my mobile 9885596432nder DND. But stillam getting these SMS.Pl,take action against this no. Thanq.Dr.SATYAPRASAD.KPN
Charu Mahajan
 
Apr 27, 2013

Unwanted calls from IDEA callers

This is to bring to your notice that i have very recently taken a vodafone prepaid plan; however since last month we have been receiving unnecessary calls from different persons, stating that they are from IDEA call centre. First few days they properly spoke and asked if i wish to change the plan, we have very humbly spoken to them and said we donot need it. But still different person everytime called and started asking unnecessary questions and asked to ask your HUSBAND to change the scheme. I clearly mentioned that i am not married and they need not call us on your number. Today they have again called from number 02240813200, when i said that my plan is vodafone, he said "I know it is vodafone, why are you angry speak to me properly.." I said whn we have alreday said not to call why every time some or the other person is calling, he again said "Pati badal dega.... he laughed and said rickshaw wala hai tera pati"???

I was shocked that a person from a mobile company can call a customer and speak such rubbish.... I want that such person should be hired by the companies and the telecom co. should check such calls......................

Please ask them not to harrass us and stop calling us...............
qnkilat slls
 
Apr 27, 2013

Bsnl internet

Bsnl is first of non-constant traiff plans.
Recently bsnl 2g new plans
270-5gb

before
270-10 gb

they reduce only data traiff but why they did not reduce cost?

then big comedy postpaid customers now enjoying 249-10gb. then prepaid customers are waste?

Or prepaid customer did not give money for u?
n_selvaraj
 
Apr 25, 2013

Worst service - Tata Docomo Broadband

I am following up the correction on my name and complaint for last one month still my issue not yet resolved. Based on complaint till now i never see any valuable action. I never even seen such a worst process like this.

My name is Selvaraj N. I am a tata docomo broadband customer. I took the
broadband connection in the month on February 2013.

Tata Docomo No - 0200508078

Account Number - 987920021

Although the connection / broadband was working fine, I observed coupled
of issues with the 1st bill generated in the month of March 2013. Issues are
highlighted below �

Data Entry operator has made mistake in my name. My Full Name is Selvaraj
N whereas I could see it printed as N N Selvaraj on the bill.

Data Plan which I requested was of monthly rental of Rs.699. However it is
reflected as Rs.999 in the 1st bill.

Broadband internet connection was disturbed for 4 days in the month of
March 2013. (First Week). Complaint Number � 3501442945.

I would like to bring to your notice that, at the first instance, after
having a look at broadband bill, I have formally launched a correction
complaint with Tata Docomo Customer Care. Formal mail was sent to
listen@tatadocomo.com and they replied with complaint number as � 355454233. They guaranteed to
resolve the complaint by 31st march 2013.

Complaint Number 3501442945 was launched with Tata Docomo Customer Care
due to disturbance in internet connection services for 4-5 days in the month of
March 2013. (First Week).

There was no response received from customer care till date.

However complaint 355454233 is still not resolved and now they have
disconnected my broadband connection.

My point is, I have already launched a formal complaint regarding name
correction and data plan correction to Rs.699, there has been no progress. Tata
Docomo has never replied with written a confirmation email in this regard.
Everytime I need to call customer care to wave off the difference amount in
monthly rental. This is quite tedious and painful job. I have clearly stated
that until both the issues are resolved, I can not make any further payments to
tata docomo. But there is no further action / response on that.

Thanking you in anticipation.


Thanks & Regards

Selvaraj Nandisamy

91-9764005674
navdeep 21
 
Apr 22, 2013

wrong service

I am the user of aircel no.9914710157. On 21 april I dial code *122# and 3 option were 3g data plan.I select it then appear rs.22 plan I activate this but my whole balance empty after use.I contact to 198& they say I activate 50 mms instead of 3 g data. I told him that option was for 3 g data.but they don' t take my comp.even when I try again my ser. Call cut automatically when I choose talk with officer.even the nodal officer no.was not answring please help me@ navdeep2103@gmail.com or above no.
ideacellular
 
Apr 18, 2013

RE: Fraud by Idea

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular
kansara.hemant
 
Apr 18, 2013

Extra outgoing call change against Rcom

Dear Sir,

My Mobile No. is 9323766140
My Name is Hemant Kantilal Kansara.

I am the registered user of the Rcom. I have the complain for charging me access amount in out going calls and that also without any prior information. details as below.

1) I have purchase the recharge of Rs 92/- for out going call rate 30paisa/mnts all over india with the validity for 6 months, 2 month before.

2) earlier before above recharge my call rates were 50paisa/Mnts.

3) suddenly i saw that my out going call amount deducted more from last few days. and I have called to 198 for the same, then i came to know that Rcom is changing me 75paisa/mnts.

I have register the complain to customer care dept. but not received any complain no.


Kindly request you to help me to get reversed my access amount charged and ask them to send me the details statement of the access charge and reversal made.



Thank you. your kind co-operation is highly oblige.

Hemant Kansara
indaltrai
 
Apr 18, 2013

Poor services

I am writing to you for lodging a complain against TATA DOCOMO for providing non satisfactory services. My TATA DOCOMO Number is 9038333353 and Account Number is 945902857. I am residing at Hanapara, Krishnapur, Kolkata – 700102 (nearest landmark is Jahaj Bari and Pragati Sangha Club) There was very much network problem (very week network) from the date of connection. I severely lodged complaints to the Customer care and also Tata Photon Hub at City Center -1 and they told me that “network problem is a temporary problem and this will be resolved within two months. The Company also sends me a bill for an amount of Rs.946/-. I paid already Rs.300/- at the time of Connection but they did not adjust the amount from the bill.

I requested and also lodged complaints against the bill as there was network problem during the course of the bill.

On 17/04/2013, Arun Kumar, from the legal Cell of the Company, threatened me over the phone regarding the payment matter of the bill and he told me that one complaint will lodged to the High Court Authority, Kolkata if I shall not pay the bill. He also told me that Rs.20,000/- will be charged from the Court as penalty.

You are requested to see the matter and give me a reasonable bill so that I can pay the amount to the Company.
mnkannan
 
Apr 18, 2013

Number Portability

Dear Sir,

my no. 8870457988. i want to change from airtel to Vodafone network. already i sent mge. they are replied unique porting id: 683785 and expiry date 10.4.2013. i get new sim from Vodafone, but vodafone people says airtel still now not disconnect my number. so i cant use my same no.

I contact to airtel customer care lot of time, but no use,.All time they are says waiting , after line disconnect.

Seen now i have loss my customers and my friends contacts. take necessary action.

Regards,
M.NAVANEETHA KANNAN.
mnkannan
 
Apr 18, 2013

Reg. Number portability

Dear Sir,

my no. 8870457988. i want to change from airtel to Vodafone network. already i sent mge. they are replied unique porting id: 683785 and expiry date 10.4.2013. i get new sim from Vodafone, but vodafone people says airtel still now not disconnect my number. so i cant use my same no.

I contact to airtel customer care lot of time, but no use,.All time they are says waiting , after line disconnect.

Seen now i have loss my customers and my friends contacts. take necessary action.

Regards,
M.NAVANEETHA KANNAN.

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