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Vodafone

India

Consumer complaints and reviews about Vodafone

User1055
 
Sep 14, 2010

call details

Hi mgaind,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/9qW9I1 and we’d be happy to help.

Regards,
Vodafone Customer Care.
User153053
 
Sep 11, 2010

call details

i want to get call and sms history of a vodafone prepaid number i.e., 09873631637 of this month(september), kindly mke it as soon as possible on my email id mgaind1@gmail.com
User93684
 
Sep 7, 2010

Multiple charges for Daily pack

i never expect this type of problem from a valuable company
User148711
 
Sep 7, 2010

unjustified reduction of balance from my account

Sir/ medam

I am a vodafone customer.I recharged for Rs.95 for activating gprs in my mobile. but the downloading limit is 2GB/month. Unfortunately i exceeded that limit without knowing that. At that time my net is disconnected.but i have not much balance. Around 4 or 5 rupees. for the first time my balance is reduce to -35 rupees. After sometime it goes to -68 and finally goes to -115 rupees. Sir actually it is a credit card or sim card! Then i contact customer care . their behavior was very poor. if we are calling for any offers they had a sweet voice but if we are calling for any complaint they showed their arrogance and negligence to us. they behave like a "so what so what" style. I was very disappointed by this incident. Sir what is the limit of negative balance that they can taken from us. or they are free to take as per there wish? Why don't they cut the net when our balance goes to zero? sir if u give me any information it is very helpful for me.
yours faithfully
tony(9745746394)
User147859
 
Sep 6, 2010

sim registration failed

I have facing problem with my vodafone sim card, it will work last six months and after it will not work past two months, gave message in my mobile sim registration failed. I am also insert my sim to other handsets but same problem create there, sim registration
User93684
 
Sep 6, 2010

Multiple charges for Daily pack

Dear Sir/Madam,
I have face problem for wrongly charged two times for daily SMS pack on my Vodafone number 9888559005. I activate daily plans via *444# for 100 SMS at Rs.4 after giving request for activate i check my balance Rs 8 is charged from my number and 200 SMS are credited in my SMS account . I give request for one time but i have charged two times i am not happy for getting this type of problem because if i give request for activate pack one time why i have charged multiple times..so request you to kindly resolve my problem.....

Regard's

Kunal Sindhi
mob:-9888559005,9216802830
Tech Mahindra--CSA backend (TATA DOCOMO)
User146501
 
Sep 5, 2010

cut my balance

dear sir i woule like to tell you,i am unhappy with vodafone servis bcoz they cut my balancc evry month,i recharge also value voucher rs. 119,on 18 august its 1000 minutes free according my knowlege i used only 300 minutes and i am the only use my cell after that they cut my balance and when i try to call to customer care,always says "unable to acess" plz help me,my no is 9713577543
User144087
 
Sep 3, 2010

excess bill

I have received my itemised bill from the period 28710 to 27810 which is far excess of my usage. The bill shows use of vodafone live very often which itself comes to Rs.357.70. I have never used 'vodafone live!' whereas my bill shows that i used it. Kindly re-check the bill. I will not pay the charge for 'vodafone live!' since I have not used it.
User141490
 
Sep 1, 2010

number stopped working without intimation

nikhil pokar
User140440
 
Aug 31, 2010

Promotional Message before Caller Tune

I am a vodafone customer since last 2 years.I have activated callertune on my no. & from the day I have activated I am repenting. Everytime anyone calls he hears " To copy this callertune press * & then 9 & premium charge of RS 15/- ". Its such an irritating message which you have to hear everytime someone calls. Callertune being a premium service @ Rs30/- per month you have to listen such a message each time. By the time it starts ringing I answer the call. It was better if it rings instead of listening to this irritating message.

I have given complaint regarding same thrice at customer care & I was assured that it wont be repeated but still its not resolved.Now I have no option other than discontinuing the callertune service & bear the unnecessary callertune fee for 3 months.I personally think that everyone must be having a problem with this start message & by default it should be deactivated. Its a premium chargeable service & no one wants to hear such an irritating message when a caller calls. I know this wont make any difference but still I would like to bring to notice.

A person activating Caller Tunes does not pay for the annoying advt. a caller should listen to!
User137306
 
Aug 28, 2010

FEEDBACK

hey ppl, are you getting response to the numbers that u have asked for>?? are they mailing you any details that u asked them?
plz reply
User135875
 
Aug 27, 2010

number stopped working without intimation

i hv purchased vodafone connection on 17-8-2010. nd on 28-8-2010 my number has stopped working without any intimation. i have submitted all my documents. bt there has been no verification call from the office. my number is 7837810987. plzzz help me as soon as possible..
thank you
namita
User130622
 
Aug 25, 2010

net service is nt working (rs 95)

i got my mobile recharged on 22nd aug 2010 for rs 95 to get internet services. i am unable to get it activated. though they have given me a confirmation message that my service is activated
User132204
 
Aug 24, 2010

getting missed calls

please give full address of vodafone number:09751319692 to my mail address sam_lucky1@rediffmail.com immediately
User1055
 
Jul 27, 2010

itemised billing

Dear Mr. Rajput

Thank you for your time on the call. Further to our call, we understand that you do not need itemized billing for your number. However, we look forward to assisting you. Please feel free to contact us at vodafonecare.mum@vodafone.com for other queries or requests.

Kind Regards,
Vodafone Customer Care, Mumbai.
User94326
 
Jul 22, 2010

caller tune

with my confirmation set my caller tune on my mobile & deduct Rs.30.

Why deduct Rs.30 on my account with out my permission.
User1055
 
Jul 9, 2010

increase in bill

Hi Rutu,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/cjaCVC and we’d be happy to help.

Regards,
Vodafone Customer Care.
User74836
 
Jul 6, 2010

itemised billing

can u send me the itemised billing of the no.9820487202 of the month november - december
User70968
 
Jul 2, 2010

increase in bill

I activated the BBM plan yest on vodafone...d 299 rental plan..in vich i ws said..dat all chats nd access 2 mail accounts vil b free..suddenly nxt day morn my unbilled amount shows 1400..while on d previous day it ws jst 100...wen i cald in d customr care..thy told me..the usage charges will b reduced wen d final billing is done..
but my credit limit is just Rs.4000...if dey charge me in dis manner..soon i vil run out of the credit limit in 4-5 days..nd my no. vil b deactivated...
wen i asked about dis problem..dey told me..i vil hav 2 pay half d unbilled amount..But my bill vil b nly till 700-800..den y do i pay 2000 or even mre..agreed i vil get dat back..bt still...y do i invest my money in dis..!!!
this policy of reducing the discounts later is nt good at all..!!
User1055
 
Jun 28, 2010

change of dormant time

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/cnykIX and we’d be happy to help.

Regards,
Vodafone Customer Care.
User59818
 
Jun 28, 2010

mobile no. 9811515732

Sir

I tried alot but could not register myself on your site to make the complaint today but on 23-06-10 I don't know how come I succeed in making complaint against vodafone regarding no. 9811515732 as under :-

"
Vodafone have charged 455something amount on account of special charges in the bill of April,10 on my number 9811515732 in the name of Mr. Anuj Kumar Sharma (My husband) but is now with me since October,09 which i did not made and after calling to one Mr. Tarun in Retention desk/department. He committed to waive off Rs.300 of this amount and promise to provide me a advance rental plan without clip charges and a complaint no. 2149522466 registered with vodafona to deactivate the flash messages. I told Mr. Tarun that I will make the payment after verifying these two offers and also told about this to their executive who called me for making payment of outstanding amount and when I checked my May,10 bill it was for 1687 including 299 for clip charges 50 for late payment charges and 10 again for special messages. I called on 111 on 13th of June but the executive disconnected my call and on 19th June I went to Vodafone Centre at Model Town where Miss Swati forwarded my complaint to Mr. Tarun with the information that they will call you back within 48 hours but I have received no call till now. Lastly I called to Mr. Verma (Mobile No. 9873928041) today i.e. 21st June around 11 O clock, after listening the whole story he said that he will get back to me in half an hour but no response and when I called him at 1:00 PM he did not pick up my phone and I called Mr. Kailash (Mobile No. 9711134303) he also did not respond.

I have not received any call or response from vodafone till now so I have stopped using this number and should say that I have not used this number since you have stopped my incoming and outgoing calls. I wont pay any amount on this account. This was the reason why I had not cleared outstanding dues after talking to Mr. Tarun ( Retention desk).This is the worst service I have ever availed.So Kindly discontinue this number right now.
User1055
 
Jun 24, 2010

unauthorized charges of special SMS

Hi Anuj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/auBTNa and we’d be happy to help.

Regards,
Vodafone Customer Care.
User59818
 
Jun 21, 2010

unauthorized charges of special SMS

Vodafone have charged 455something amount on account of special charges in the bill of April,10 on my number 9811515732 in the name of Mr. Anuj Kumar Sharma (My husband) but is now with me since October,09 which i did not made and after calling to one Mr. Tarun in Retention desk/department. He committed to waive off Rs.300 of this amount and promise to provide me a advance rental plan without clip charges and a complaint no. 2149522466 registered with vodafona to deactivate the flash messages. I told Mr. Tarun that I will make the payment after verifying these two offers and also told about this to their executive who called me for making payment of outstanding amount and when I checked my May,10 bill it was for 1687 including 299 for clip charges 50 for late payment charges and 10 again for special messages. I called on 111 on 13th of June but the executive disconnected my call and on 19th June I went to Vodafone Centre at Model Town where Miss Swati forwarded my complaint to Mr. Tarun with the information that they will call you back within 48 hours but I have received no call till now. Lastly I called to Mr. Verma (Mobile No. 9873928041) today i.e. 21st June around 11 O clock, after listening the whole story he said that he will get back to me in half an hour but no response and when I called him at 1:00 PM he did not pick up my phoneand I called Mr. Kailash (Mobile No. 9711134303) he also did not respond.
User58170
 
Jun 19, 2010

change of dormant time

Sir, i need the call list details of my vodafone 9049638692 prepaid connection of june17 to 18 2010, both incoming and outgoing. and sms

this 3rd time i m sending complaitn

send it on my email id

yours faithfully,
brozen_007@yahoo.com
User58170
 
Jun 19, 2010

change of dormant time

Sir, i need the call list details of my vodafone 9049638692 prepaid connection of june17 to 18 2010, both incoming and outgoing.

this 3rd time i m sending complaitn

yours faithfully,
brozen_007@yahoo.com

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