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Consumer complaints and reviews about Vodafone

User325279
 
Feb 14, 2011

balance deducted

PARAS MEHTA 18 M PRE-PAID VODAFONE NO. 8054338131
HOUSE NO. 1 MOHINI PARK NEAR KHALSA COLLEGE AMRITSAR
PROF: STUDENT
on 12/02/11 i recharged my vodaphone mobile no. in a shop in PATHANKOT near golden avenue with rs21 for the activation of internet pack. i got an sms that my recharged is successful. after about half hour i started using my internet on my phone and after using it for about 1hr i checked my balance and it shows rs -56. (which was around rs 90). i talked with vodafone customer care abot the whole thing and in first call there executive disconnected my call after listing my complaint. i tried again after few hours and then the vodafone executive told me that he is transferring my call to his senior . so i was put on hold , and i was kept on hold for about 20 mins and then i have to forcefully disconnect the call . on the same day 12/02/11 i also recharged my phone with a message pack of rs 75 which has to last for 30 days and when today i checked my messages it shows that your message pack is finished. now i am really frustrated with this kind of service and customer care behavior. i just wana my money back i am tired calling on customer care. please help.
User1055
 
Feb 2, 2011

Balance deduction from my prepaid account

Hello Pritesh,

Thanks for writing to us and for your time on the call. We will get back to you shortly with assistance.For any further assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai.
User1055
 
Feb 2, 2011

disconnection of advance rental service

Hi Dev,

Sorry for the inconvenience caused. We were trying to reach you but could not get through. We would like to get in touch with you regarding your concern. Please share your alternate contact details at http://bit.ly/gPN9kT We'd be happy to help!

Regards,
Vodafone Customer Care.
User301860
 
Feb 1, 2011

disconnection of advance rental service

hi

i have complained about my fone 970 3772 999 that though i have paid advance rental for one year, the great happy to help people were more than happy to disconnect my advance rental connection and though i posted a complaint almost 6 months back to their customer care centre, till now no action.

further more, i posted a complaint on this almost 3 days back, nobody is happy to help from vodafone.

i urge them to remove the tag, happy to help !! instead they can say happy to get money and unhappy to help !
this best suits them.soon i will change to another network like airtel or reliance and i will not stop complaining about this till somebody from vodafone really bothers to help me.

my airtel no. 9502 183 999

thanks and awaiting to see how happy you are to help me in restoring my services.

bye,
dev
User305921
 
Jan 28, 2011

Balance deduction from my prepaid account

My Number is 9819480099.
I had deactivated my Blackberry services which was daily Rs15 per day.
even though i got confirmation stating that services has got deactivated, its continued for deduction of money,
i called to galary and as always they asked me to visit to vodafone store.
why should i go to vodafone store, when person online accept the mistake then why dont they reverse from their hand only.. i want compensation for my loss due to heavy deduction for which i am not atall benefited,
User301860
 
Jan 27, 2011

i havent recharched but money deducted

please go for the option of number portability as i too have several problems with Vodafone.
inspite of making advance rental for my number 9703 772 999 they have disconnected my service. you can check now by calling and their customer care executives @ begumpet, Hyderabad center have no decency to talk to customers and are yet to resolve my problem.

now i'm with superb airtel 9502 183 999 and great reliance 7676 543 999 and soon this vodafone no.i will change to any of these two networks.
my suggestion is pl you change from this lousy network.
pl mail up after changing the net work and i'm sure no body from Vodafone even bothers for this agony of a customer !
User1055
 
Jan 26, 2011

i havent recharched but money deducted

Hello Sujatha,

Thanks for writing to us. We would like to inform you that if any online recharge is failed, amount will be credited back to your respective bank account within 5 - 7 working days. If the amount is not credited in 5 - 7 working days kindly revert with the Transaction ID. We would request your kind co operation while we solve the issue. For any further assistance please write to us at vodafonecare.kar@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Karnataka.
User303294
 
Jan 26, 2011

not providing cc service and internet service and free min service

my del num is 9988990093 name shailesh
concern ; i im vodafone user from last 3 years but they are unable to provide no service of internet and cstcare and no free min service when i take plan of 96 gprs service at 1 jan not able to access gprs ion any handset and able to use other vodafone num gprs in same handset i make a complint abt that in tvs of sec 19 chandigarh abd but no resulution provided and after mnp i req to port out they rejected my complint with error wrong prot code and i chek my port code and send req by me and i am also work in docomo and checked my port out req upc in docomo the code is right they commit to give me std 40 ps and call rate 1 ps 3 sec local vodefone and at night 6 sec 1 ps and no plan getting by me and my free min 96 avail in acc and not able to use so plz help i am not satisfied with company and want to port out


my email id is shailsh11888@gmil.com
User299860
 
Jan 23, 2011

giving missed calls

Agree. I am a post paid vodafone user in Hyd and have been receiving missed calls from Vodafone.
Planning to switch to some other service provider now as MNP is here :)
User297386
 
Jan 20, 2011

i havent recharched but money deducted

iam going to recharge my vodafone sim from Avenue india pvt ltd through net banking .but i havent get recharage but money was deducted from my account .i have sbi secret avenue passward also.what can i do.
my mobile no 8884327315
User281720
 
Jan 7, 2011

Vodafone Live Issue

I got my vodafone prepaid account recharged(number 9899400849). My balance however got consumed in a single day even though i made only 3-4 calls which costed me a max of 15 Rs. When I enquired about this wid Vodafone cust care the executive told me that I am using internet on my mobile, which i never did. According to him as my handset is GPRS enabled, VL is automatically activated. He told me to deactivte the Vodafone Live by SMSing DCT VL to 111. However, this option is not working.

This is mere harassment of the end customer. How can the mobile service provider deduct amount for the service not availed. Even if VL is activated how can they deduct amt even when i didnt surf even a single site.
Also the Cust care executives of these companies donot themselves have complete info so how can they take care of their customers.... Also kindly help me in getting VL deactivated.
User278575
 
Jan 3, 2011

Details with user name and address of Vodafone no.

No. is 9923985077
I want to know the owner of the above vodafone number.Please mail me fast.getting message from this number.

Thanks
User278033
 
Jan 3, 2011

number details

i want a number detail 9899512903
User1055
 
Jan 3, 2011

value added service

Hello!

Thanks for writing to us with your concern. We tried calling you but you seemed occupied. Please note that the charges levied are as per the usage. You can check calls and sms related details by sending FIVE as an sms to 111(Toll free), however it would not include the details of usage made in last 1 hour. You could also get details about the usage & charges through Itemized Bill. There will be nominal charge of Rs 49 per month applicable as detail bill charges. Kindly send an sms BILL to 144 to get the bill. For any other assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Regards
Vodafone Customer Care, Mumbai.
User273743
 
Dec 29, 2010

value added service

I had applied for the RS 40 100 free sms scheme. At that time my balance was around 200. I got a message saying that the scheme was activated and my balance was promptly deducted. I hence proceded to send 31 sms and with that my balance got deducted.
Either my 40 rupees is reimbursed or the messages i sent hence forth.
My number is 9619643309.

K.Alfonso
User1055
 
Dec 20, 2010

Non-activation of international roaming

Hi Jagur,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/geKiUF and we'd be happy to help.

Regards,
Vodafone Customer Care.
User264224
 
Dec 20, 2010

Non-activation of international roaming

I had planned a holiday in Thailand and before leaving the country I called the customer care of vodafone and inquired about international roaming. I was told that it is pre-activated, monthly rental for the same is Rs. 99, and other call rates. On landing up in Thailand, I found my incoming as well as outgoing calls barred !! This caused me and my family great degree of discomfort and inconvenience. Also, I found that the rental of Rs 99 was deducted.
Now I am in full mind to take the company to consumer court for the misinformation provided by their customer care and the inconvenience caused as its result.
Also, I tried reaching their customer care again a few times on return but there's no option to talk to a representative and the existing ones I knew about would lead back to the main menu.
User1055
 
Dec 14, 2010

Deduction Of My SIM balance

Hello Anant,

Thanks for writing to us with your concern. Trust we were able to assist you with your concern. If you need any further assistance please write to us at vodafonecare.pun@vodafone.com Sorry for any inconvenience.

Kind Regards,
Vodafone Customer Care, Punjab
User255412
 
Dec 12, 2010

Deduction Of My SIM balance

"My Name: Anant Bansal
Phone No. 9888058404
State: Punjab"

Dear Sir/Madam,
I want to Say that I activated a GPRS Plan of Rs.4 (For 40MB Free Internet data) 0n 10 Dec. 2010 and the plan was deactivated by the company on 11 Dec. 2010 (evening) by message me but the problem is that I have Rs.242.23 Balance in My Sim Card Before the deactivation of GPRS plan but they deducted all my Sim Balance without inform me that my 40MB data has to be used by me and my current Balance is Rs.-545.40 (in minus) and So i want all my balance back because its a mistake by company not by me...

Thank u Sir/Madam, Kindly take a strict action as soon as possible on this problem of mine i will be very Thankful to You.
User252800
 
Dec 10, 2010

3G Services

Vodafone ...When will u launch 3G services in Andhra pradesh
User1055
 
Dec 9, 2010

No one attending at customer care

Hi Supreet,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/gJuUGy and we'd be happy to help.

Regards,
Vodafone Customer Care.
User251701
 
Dec 9, 2010

No one attending at customer care

Is vodafone short of employees???....there are hundreds of unemployed in India...They should better start recruiting... I wanted to talk about Vodafone Live service not being activated on my phone but then I have been kept waiting for so long and there is no executive on other side to here to your complaints....
now where should we go...
User1055
 
Dec 7, 2010

Internet Usage

Hello Raghavendra,

Thanks for writing to us with your concern. We've processed the necessary waver and VL shall not be charged from hereon. If you need any other information please write to us at vodafonecare.kar@vodafone.com Sorry for any inconvenience.

Kind Regards,
Vodafone Customer Care, Karnataka.
User1055
 
Dec 6, 2010

cal history of my mobile no.

Dear Parab,

Thanks for writing to us and thank you for your time on the call. If you need any assistance from us please write to us at vodafonecare.mum@vodafone.com We'd be glad to assist you.

Kind Regards,
Vodafone Customer Care, Mumbai.
User245043
 
Dec 3, 2010

moblie no details

i want details of incoming and outgoing calls on this number - 9654891695

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