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Vodafone

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Consumer complaints and reviews about Vodafone

User605030
 
Mar 1, 2012

reactivating lost sim card

Hello Gurpal,

Please share your number and an alternate number here http://bit.ly/xu51NK We'll get back to you with assistance at the earliest.

Regards,
Vodafone Customer Care
Vel India Send email
 
Mar 1, 2012

reactivating lost sim card

Hello Gurpal,

Please share your number and an alternate number here http://bit.ly/xu51NK We'll get back to you with assistance at the earliest.

Regards,
Vodafone Customer Care
Gurpalsinghsyali Send email
 
Feb 29, 2012

reactivating lost sim card

just wanted to add.. my number is from the mumbai circle and and i am going to be in delhi for a few days... and it seems no one can give me the right advice about what to do in this situation ...the customer care people start giving 'standard' answers even before they have heard you out!!
User681373
 
Feb 29, 2012

reactivating lost sim card

just wanted to add.. my number is from the mumbai circle and and i am going to be in delhi for a few days... and it seems no one can give me the right advice about what to do in this situation ...the customer care people start giving 'standard' answers even before they have heard you out!!
User681373
 
Feb 29, 2012

reactivating lost sim card

have been using vodafone for ages, but it may be time to switch..they have been giving me grief... and each time i call customer care i get a different version of things, apart from having to wait endlessly and hear terrible music during the wait and also end up spending through my nose just to sort problems created by them... and i am getting nowhere near to solving my problem

lost my phone when i was in puri, orissa... called customer care and got the sim blocked and was asked to try for a new sim there... next day i went to bhubaneshwar...to the vodafone store at shriya talkies square, janpath....again got different versions from the front desk.. finally the manager did help out and provided me a new sim after taking my id proof etc and assured me that it will get reactivated in 24 hours.... did not happen... then i called cust care again and was made to wait and not helped... i asked for a senoir and was put on to sandeep rane who assured me that it will come on in 4 hours... in 4 hours time, the older, lost sim card got activated which was now in the possession of some unknown person... i got it blocked again and this time the customer care banged the phone on me.... later at night i called the called customer care... talked to one mr balaji langde who could not solve my problem and put me on to shivaji ingle, supervisor, who also eventually kept repeating that they are unable to do anything and told me that now since i was in delhi, i should call delhi customer care and they will guide me about which vodafone store to go to and what to do
but for me thats the last straw....
User605030
 
Feb 28, 2012

recharge card got crashed

Hello Sir/Madam,

Thanks for speaking with our executive, trust we were able to address the matter. Please email us at vodafonecare.mum@vodafone.com for assistance in future or you can also call us on our toll free number 198, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai
Vel India Send email
 
Feb 28, 2012

recharge card got crashed

Hello Sir/Madam,

Thanks for speaking with our executive, trust we were able to address the matter. Please email us at vodafonecare.mum@vodafone.com for assistance in future or you can also call us on our toll free number 198, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai
Vel India Send email
 
Feb 28, 2012

recharge card got crashed

Hello Sir/Madam,

Please share your number with us here http://bit.ly/AA2vmJ so that we may be able to address your concern better.

Regards,
Vodafone Customer Care
User605030
 
Feb 28, 2012

recharge card got crashed

Hello Sir/Madam,

Please share your number with us here http://bit.ly/AA2vmJ so that we may be able to address your concern better.

Regards,
Vodafone Customer Care
User680409
 
Feb 27, 2012

recharge card got crashed

my recharge card got crashed by water my brother spilt on it
can you send the secret pin to me on my email
serial no:241011222768
please.........
User605030
 
Feb 27, 2012

Incorrect billing

Hi Prakash,

We would like to inform you that an SMS was sent to you to make the interim payment once the credit limit was crossed . Please be informed that the charges towards GPRS usage are valid. We kindly request you to clear the outstanding amount for your account at the earliest. Email us at vodafonecare.kar@vodafone.com for further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Karnataka
Vel India Send email
 
Feb 27, 2012

Incorrect billing

Hi Prakash,

We would like to inform you that an SMS was sent to you to make the interim payment once the credit limit was crossed . Please be informed that the charges towards GPRS usage are valid. We kindly request you to clear the outstanding amount for your account at the earliest. Email us at vodafonecare.kar@vodafone.com for further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Karnataka
User679396
 
Feb 26, 2012

receiving messages from an anonymous number

Hello.
I want to know the details of this number: +918876724576. i have been receiving anonymous messages and calls from this number..i would be grateful if you could kindly help me and let me know who this number belongs to..
thank you
Vel India Send email
 
Feb 25, 2012

Incorrect billing

Hi Prakash,

We regret any inconvenience caused. Please share your number with us here http://bit.ly/AhkMy9 We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
Vel India Send email
 
Feb 25, 2012

False information resulting to huge billing

Hello Stanzinotsal,

We called on the alternate number but were told that it was a wrong number. Could you please share an alternate number here http://bit.ly/hzNUch so that we may be able to contact you and address the matter.

Regards,
Vodafone Customer Care
User605030
 
Feb 25, 2012

False information resulting to huge billing

Hello Stanzinotsal,

We called on the alternate number but were told that it was a wrong number. Could you please share an alternate number here http://bit.ly/hzNUch so that we may be able to contact you and address the matter.

Regards,
Vodafone Customer Care
User605030
 
Feb 25, 2012

Incorrect billing

Hi Prakash,

We regret any inconvenience caused. Please share your number with us here http://bit.ly/AhkMy9 We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
Amit.vishwakarma82 Send email
 
Feb 24, 2012

False information resulting to huge billing

You have to help yourself mate, because if you trust Vodafone you are JACKED
User676544
 
Feb 24, 2012

False information resulting to huge billing

You have to help yourself mate, because if you trust Vodafone you are JACKED
User678330
 
Feb 24, 2012

False information resulting to huge billing

Vodafone customer care said i will get 3gb of gprs usage for a month, if it says 3gb then indeed it has to be that. They have to follow up the word 3gb per month with subject to fair usage for it to be anything other than that. I would call Vodafone up and ask them to detail when my contract will get activated as i was eager to use it, they said after 1 or 2 days it will start .So that means that i was entitled to use 3gb free of cost.

I got a bill on which i enquired and they said that i have to pay around 16000 rupees for using internet.They will have a complaints department and I asked to speak with them. I even went to vodafone store near kamla nagar to do that. They responded to me with their reasoning of the bills that i will not get 3gb discount but only a part of it because i used it for only 17 days.They didn't give me a resolution to my issue that i had not been informed about how i will only get a part of the 3gb discount .I feel they have been charging me incorrectly and they must give me a revised bill because they hid all the billing information from me.

If still they force me to pay the bill i want to talk to the officer who regulate mobile telephone providers who are completely independant and are not tied to any telephone providers so they would give me a fair response and to which Vodafone have to comply with.

They don't give anything in writing when i demand to do so.

I want to speak directly to someone who cares for the customers and are not biased with these telecom operators.

Waiting for a response. God help me.

my no . is 9560211598 which is of vodafone and to which connections has been suspended.
my working no, for a while is 9560233020
User605030
 
Feb 9, 2012

Abusive Language

Hello Sir/Madam (xxxx_786),

Could you please share your number with us here http://bit.ly/AwrT9X ? We'd like to address the matter at the earliest.

Regards,
Vodafone Customer Care
Vel India Send email
 
Feb 9, 2012

Abusive Language

Hello Sir/Madam (xxxx_786),

Could you please share your number with us here http://bit.ly/AwrT9X ? We'd like to address the matter at the earliest.

Regards,
Vodafone Customer Care
User666218
 
Feb 8, 2012

Abusive Language

Hi,

Ronit Khanna calling me as Vodafone executive has sent me an abusive sms. I couldn't pick his call due to some urgent work. Is this a way of dealing with a customer?

Is this a way of selling new connections to the customer by Vodafone?

His contact no.
Landline:+911164691292
Mobile: +919210766380

A strict action should be taken against him to avoid such thing in future.
User661495
 
Feb 7, 2012

unwanted miss call

vodafone number (8239289318) is number se mere
no 9460046173 par baar baar miss call aa raha hai or
vapus call karne par koi jawab nahi deta kya aap is
bare me kuch kar sakte hai ya muje iska name mil sakta hai...is number se muje ek din me
30-40 baar miss call aa raha hai kya aap ise ban kar
sakte hai.....reply me
manishvaishnaw85@gmail.com
User663106
 
Feb 4, 2012

Prepaid connection no: 9899523000

On 2.2.2012 I sent in a complaint that my balance of over Rs.340/- was remaining and the phone stopped working & I requested for the restoration of my connection. Vodafone representative Ms. Priyanka called me on my other number 9878902223 on 3.2.2012. When I explained the problem to her she requested for Sim no. I am hereby sending the Sim no. I question i.e. EH-183033423984.
Please restore my connection along with the balance remaining in my account. I shall be obliged.

K.C.Lohia
District and session judge Delhi (Retd.)
C-14-C Mahendroo Enclave
Opposite Model Town III
Delhi
My other phone no:9878902223

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