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ACT BROADBAND

India,
Karnataka

Consumer complaints and reviews about ACT BROADBAND

ACT Broadband
 
May 14, 2019

RE : Big fraud company

Dear Sir,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
vGanesh
 
May 13, 2019

Exactly Worst Servise

I had issues 3 days back after multiple follow ups and escalating the issue they restored my Internet. Now again yesterday my has internet stopped working and i had to log a ticket SR1026164511992, when i get connected they always say the issue will get resolved in 24 hrs which is a standard reply for all issues and they even don't transfer calls to their supervisors if i wish to talk to. The agents are been trained on giving a scripted answer, the technician is working and he is fixing the issue but the customers are not contacted about anything, only the agents keeps saying this same thing over and over again. Till now my internet is not fixed. I want to disconnect .. its a useless connection.
VenkatBR
 
May 13, 2019

Big fraud company

Very bad experience with ACT broadband. When i enquired for broadband service a person came to book the connection within 1 hour and took the payment. And told me the connection will be provided in next 2-3 days. But no response from him (bharat) or ACT even after 20 days. The horrible thing is customer care will never connect and the person who collected payment is not taking the call. So they are just trying to cheat customers by taking money, same thing happened to my neighbor also. I need my money back immediately as I don’t want to use this useless cheating company for internet.
G. KAVITHA BAI
 
May 13, 2019

NON DELIVERY OF ROUTER

I ordered for a Router by paying Rs. 1700/- on 17th April 2019 through ACT Portal which they promised me to deliver it in a couple of days. Thereafter, they never turned up. I personally spoke many times to the customer care and also wrote e-mails to the authority. Each time they said the issue will get resolved. But till date (13/May/2019) which is almost one month, the router has not been delivered. When we fail to make the payment even by a day they charge us with penalty.

My used I.D. is 10532352
vishan11
 
May 12, 2019

Internet not working

My broadband connection is not working form yesterday. I raised a complaint and my ticket no is SR1106071477612. They respond that my issue will be resolved in 24 hrs. After 24 hrs. I called back at customer care and after too many efforts they replied that your fiber got damaged and they will resolve issue till evening.
Again in evening after multiple efforts, I connect with their helpline and got response that it will resolve next day.
I am facing these type issue almost every month as my whole work depends upon internet, I am planning to switch with other service provider.
Worst service support ever.
ACT Broadband
 
May 10, 2019

RE: Act customer care doesn't pick calls

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
adityautkarsh
 
May 10, 2019

Act customer care doesn't pick calls

Hi all,
I would like to raise a complain about ACT fibernet. I tried of calling them 100 times but non of the customer service representative picks up the calls. I only hear the IVR automated voice. It was not like before. I am fed-up with their customer service.
ACT Broadband
 
May 10, 2019

RE : Act Fibernet is Fraud company

Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Harmeet Singh
 
May 9, 2019

Act Fibernet is Fraud company

Act Fibernet is a FRAUD COMPANY, Dont trust this company for internet. Worst service with horrible staff. Never ever invest in this company for internet. You will not get any internet service from them and their customer care service is horrible, as when you complain then your complain will be registered and no action will taken till 10 to 15 days. They charge you for whole month and half of the time internet is not available. NEGATIVE RATING should be there for giving rating to Act Fibernet.
"Its a FRAUD COMPANY... DAY AND NIGHT ROBBERS"
Stay Alert !!
ACT Broadband
 
May 7, 2019

RE: Irresponsible service - not getting connection after payment

Dear Valued Customer,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on +919121212121 & [email protected] and we will be at your assistance.

Regards,
ACT Fibernet
ACT Broadband
 
May 6, 2019

RE: Irresponsible service - not getting connection after payment

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
ACT Broadband
 
May 6, 2019

RE: my internet suddenly get disconnected

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Bootai715396
 
May 5, 2019

Irresponsible service - not getting connection after payment

I have submitted new ACT connection a week ago, made the payment also, after that I was supposed to get connection within two days and was told that technicians will come and provide it. It has been more than four days I have been daily calling the customer care and getting the same helpless promise that my request is submitted and I will get a call within 24 hours. Every single day I wait for the call, but I get no calls and still waiting for the new broadband connection. When a box is already set in my building and I just need to get the fibre to be connected they are being so irresponsible. I am really hopeless with this irresponsibility of ACT.
Mobile no. - 7899789971
sudheershetty
 
May 4, 2019

my internet suddenly get disconnected

My Act broadband will be suddelny stopped working and when we call customer care they say technical team will contact us within 24 hours. i tried to connect work from home by trustin act and i had to go to office after all my struggle to get connected to internet from this act broadband connection. Hopeless service. pathetic service provided by act..too worst.my number is 9611566698. Please contact this number
jaya1616
 
May 2, 2019

Regarding Billing complaint-AC/101015336312

Regarding Billing complaint-AC/############


Hello Team
I tired reaching your customer care numbers since morning i was not able to connect every time , i need a small clarification, i took a plan A-MAX 675 WHICH IS FOR 6 MONTHS And i paid 6087 for installation and router on November 2nd ,so my connection will be valid for 6 months that is upto 2nd may i.e till today but today i got a message that there is due amount of Rs 4376 and due date is on 10th may, why i need pay that much amount is it for coming next 6 months or for one month or for one day, i need immediate solution for this

please try to solve my query ASAP
nidtul
 
May 2, 2019

WORST Service - Disconnection

account no. 1020165275
WORST service please don't get on trap with ACT Fibernet. I raised a request 2 weeks back fro relocation service and after 1 week received call that I need to get disconnection & refund of amount as service is not available in the area i am moving. The process should have been simpler to disconnect and refund my amount.

It's been more than 1 week I am following with customer care and someone called Paramesh 8884434454 on disconnection of services and refund. There is NO response at all and I am being charged for the services I am not using.

Don't get on the trap with Act as they will be behind you while taking the connection and will harass you if you would like to disconnect or any refund.

I am going to police complaint by tomorrow on Act and Paramesh for harassing me and not disconnecting / refunding my own money.
ACT Broadband
 
Apr 30, 2019

RE: Pathetic service

Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Ravikin123
 
Apr 30, 2019

Pathetic service

Hello Team,
I have ordered for an ACT fiber net broadband new connection, before making a payment i have downloaded the app and cross check the feasibility in my area and got to know that the service is available in my current address so I selected the Plan "ACT fiber net ACT incredible 6M+ WIFI_FT_TP Link Archer T20" and paid the amount of Rs 14153 on 15th April 2019 through online using mobile app(Reference No:#20190416111212800110168850665590340).
After making immediate payment through online, I got a text message to my mobile saying "Regret to inform that ACT Fibernet connection cannot be provided at your address presently” I immediately reach out to the local area Representative Nagaraju Bangalore(got his number to my registered mobile number) saying that the service is currently not available in your present address due to some limitations and he told me that you will get the complete refund amount of Rs 14153.
The next day again I got a call from another person Harish (ACT representative) and he told me that we are going to initiate the refund process so kindly send me your address and photo to create your Account and once your account is created we will initiate the refund process from our end.
Based on his request i have sent the required documents to his what’s app number. I have waited for couple of days but i haven't received any notification email as well as text messages to my registered mobile number, then i reach out to Harish (Representative), as he told me that he is handling the online payment related ACT fiber net broadband queries (Bangalore) and he told me that we have uploaded your information in our data base and we have already initiated the refund process and you will receive in couple of days. I have waited couple of days but there is no response from him nor i haven't received any text messages as well as email notification about the initializing the refund process then i started following up with him to know my refund status but he has stopped responding to my calls, then i called to the customer care to know my status but i didn't get the proper response from them.
From past 15 days I have been keep on chasing with the customer support people and even I have escalated the issue to the Nodal officer (Suhas V) and Appellate authority (Suhas V) but no use.
I am really frustrated with their services and bit worried on how to recover my money of Rs 14153 from ACT broadband services team.
Kindly help me on this.

Thanks in advance

Pathetic service Pathetic service Pathetic service

Benarji B
 
Apr 27, 2019

pathetic Act Service

This is horrible service from Act . My registered No is 9008294096. This is ongoing issue, 5 days back i have called Act support informing that there is a problem with internet connection not working, they informded that there is a huge cable cut and field team will fix this, after that i waited for 24 hrs but no use there is no response from anyone in ACT. I have to call them again to support and one of the worst support i have ever seen in my life. They keep repeating the same story again and again. No supervisor available no resolution available only call back placed but still no call back . This is pathetic . After couple of hours field engineer came to my home and informed that the outside router where is placed that building owner is cutting cable and he is not allowing to patch the wire back to stable. Called support again this time the call got transferred to next level they told but not sure how true it is. I explained the same what field engineer told me then that lady "Triveni" from Rajaji nagagr branch informed that they need to put the extention box in my building but they are gonna charge 2000 for that box... Come on act this is what you are saying to customer, why should customer has to pay for that box to get an connection. Its your headach since you are selling the product. I can pay only for Internet. If u can’t give me service then disconnect the line and return my monthly amount that i paid. U guys are disgusting . I have to go to the consumer forum if this is not rectified at the earliest . This kind of service for such a huge amount.
Bannuru88
 
Apr 26, 2019

Connection shifting not done even after 20 days

This WORST act team has not shifted my connection yet since 20.
Every day I use to follow up with them and they used to sing the old song within 24 hours issue will be fixed.
20 days has been passed and still issue not resolved
EVEN I REQUESTED FOR THE DISCONNECTION. OF SERVICE AND THEY WERE NOT DOING THIS EITHER AND ASKING ME TO WAIT FOR 24 HOURS
ACT IS THE WORST CUSTOMER SERVICE I HAVE NEVER EXPERIENCED
DinPat
 
Apr 26, 2019

Customercare suggestion for a issue is to disconnect the ACT

In regards to 16-Apr-2019 complaint raised here..
Thanks ACT team for responding with alternative solution ... i would have been happy if you would have suggested the alternative solution when i have been calling ACT customer care service, rather than getting after raising a complaint in the forum.
However i am satisfied with the resolution, though it costed 2200/- .

Thanks
Dinesh
ACT Broadband
 
Apr 25, 2019

RE : BOYCOTT ACT

Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Kondayil
 
Apr 25, 2019

BOYCOTT ACT

My location is Bangalore... My number is 9560961555... I am not sure what service you are going to do as your local team is really hopeless including Nodal officer and wanted the customer to close their account...

Let us see what you are going to do... Let us see whether i would be getting a call or not :)
Kondayil
 
Apr 25, 2019

BOYCOTT ACT

My location is Bangalore... My number is 9560961555... I am not sure what service you are going to do as your local team is really hopeless including Nodal officer and wanted the customer to close their account... Easy way of closing the problem...

Let us see what you are going to do...
Kondayil
 
Apr 25, 2019

BOYCOTT ACT

My location is Bangalore... My number is 9560961555... I am not sure what service you are going to do as your local team is really hopeless and wanted the customer to close their account...

Let us see what you are going to do...

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