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ACT BROADBAND

India,
Karnataka

Consumer complaints and reviews about ACT BROADBAND

निखिल राठौड़
 
Feb 14, 2019

Payment Failed

Made a payment of INR 4103 to ACT broadband from GooglePay via Billdesk which failed at ACT website but the amount was deducted from my account. The next direct payment through debit card was successful. the Payment was made on 9th February 2019. Please do the needful to return the amount.

Nikhil Rathor
9538877887
shailender1989
 
Feb 14, 2019

No Refund given

This is soo bad. The connection has been disconnected before 20 days and whenever i call customer care they simply say within 24hrs, But then they will never call back . This is soo bad,I request others not to take this connection.

Regards,
Shailender
9100916155
sriviswajithps
 
Feb 14, 2019

Autodebit payment

Hello All,

Has anyone tried to deregister auto-debit payment for ACT Broadband? Any success on doing so ?

I have charged 100 bucks extra on the month of November, when I approach customer care I was
informed "Late payment charges". I was surprised and responded "I have subscribed to auto-debit payment and is that a problem of mine? " - 2 min of silence from customer care.
As a result, they agreed to tally in the next month bill and I informed them to stop auto-debit. Now the actual problem begins, I was redirected in wrong direction,and informed by customer care " To stop auto-debit, you should inform bank"

As he(customer-care) mentioned , I made a call to bank and there was a clear cut information - there is no control on our end. It has to be deregistered from service provider.

I thought it's better to perform payment on my own, I raised complaint again in the month of
December - to stop auto-debit and still I'm raising complaint(pathetic situation ever faced with other broadband service). Every time complaint will be registered and closes the ticket in 3 working days.

Any solution for this complaints?
SR1021642522081
SR1022214892922
SR############


Terrible experience with customer care. Sometimes, they put me on hold after 2~3 min, they will disconnect with any information. Is this the way to handle ?

I have requested for disconnection,even that request also not considered :(

Thanks,
sri
8884888561
Account Number is ############
RamaRaoG
 
Feb 7, 2019

Disconnection

Hi All,

Since last 30 days i raised 3 times for disconnection. and they every time they are closing my ticket and not disconnecting service. they are charging money from me monthly. Could you please let me know what kind of action can we take legally on act broadband?
ACT Broadband
 
Feb 7, 2019

RE: No Internet

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
jgshesh
 
Feb 5, 2019

No Internet

It is pathetic, that ACT doesn't have any proper mechanism to register complaints. You can't reach them over phone ad they don't provide any number. The customer care is lousy and there is no way you can escalate your issues. One of the worst service.

Please provide a proper service team and share the list with the customers.

Dr. Shesh
ACT Broadband
 
Feb 4, 2019

RE: Very poor horrible support team

Dear Valued Customer,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

Regards,
ACT Fibernet
Saurav55555
 
Feb 2, 2019

Very poor horrible support team

Hi act team,

I am trying to discontinue fron the act since many days. The unprofessional customer care team does not know to speak and they can never get the work done.
I wanted to discontinue due to a travel but thought of connecting back after a year. But you guys dont deserve to have given a chance. Horrible team with horrible management.
New connection can be made easily but if someone tries to discontine with connection then they have wait for ages.

Saurav mittra
7709230482
russly
 
Feb 1, 2019

WORST SERVICE EVER. NO REFUND

As I was about to relocate my house, I have placed a relocation request on 12 Jan. I have shifted my house on 12 Jan. After placing request there where no call from the ACT regarding the feasibility/relocation. I have waited till 16th Jan and called Customer care. They told we will contact you shortly.

Since Internet is very essential for my job, I have called them. The customer care told it will take another 48 hours.

I got annoyed of the reply and requested to cancel my service. The poor customer service executive, put my call on wait and after few minutes they disconnected.

This happened couple of time.

Finally a person on cancellation dept picked and requested for 24 hour time to fix the issue. Then goes another 24 hours, no reply then I finally placed the cancellation request.

No Answer yet. After 2 days a guy from retention dept called my and try to convince me stating that he will WAIVER my amount for the duration of non usage etc. But I didn't take his advice coz I have placed request for new connection with new vendor.

After 30 mins of conversation, the retention personnel stated the below  statement.

"Since you are not convinced, I will extent your connection till this month end, so there will be no need for us to repay/ Also my top management will not question us regarding your cancellation."

Two:

"ACT never have the option to return the paid money though the cancellation/Disconnection made either of side"

WOW. wat a policy.

I knew that am going to relocate and also am so genuine in paying the prepaid payment for whole month, still no rewards or respect for my payment.

ALL THEY NEED IS UR MONEY MONEY MONEY! THEY WILL TAKE CARE OF THEIR JOB ONLY.
ACT Broadband
 
Feb 1, 2019

RE: Delay in issuing new connection

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Jeevaratnam Sivapragasam
 
Jan 30, 2019

Delay in issuing new connection

I have opted for Act broadband connection because of their good service. It has been 2 weeks since their executive collected money and not even turned up. After getting excuse for 2 weeks they are not even providing proper response/ communication.
Even customer care doesn't know what has gone wrong.
The ACT executive is not even picking the call or sometime disconnecting it. Is this how ACT treats their customer.
Is there any way to escalate this to higher authorities.

Thanks
ACT Broadband
 
Jan 21, 2019

RE: disconnection due to infeasibility - no refund given yet

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
diws
 
Jan 19, 2019

disconnection due to infeasibility - no refund given yet

I was using ACT since more than a year. Account ID ############. Recently I shifted to a different apartment on 1st Jan in the same area but ACT connection was not feasible there. So they told disconnection will be done and refund will be given after prorated deduction for 15 days. I had paid ~7100/- for next 6 months just 15 days(15th Dec) before this shifting.
Now I'm calling everyday but no customer care executive has given any info.
Some say it's pending for approval, some say there is no ticket, and others with standard reply "under processing".

Nodal officer number doesn't work.
Nodal officer email not replied.
somshekarg018
 
Jan 9, 2019

48hrs no resolution yet

Hello There,

Whoever is reading this, please note that this has been a very annoying experience with you people. It's been 48 hours and yet no resolution.
First when I raised the complaint, i was being said that within 24 hrs the issue will be resolved. There was no intimation, no message, no followup being made. Neither any of your representative called up nor any technician turned up.

When I called back to check on the status, I was asked to wait till 24 hrs are up. I called in again after 24hrs and I was promised to have it resolved withing 1st half next day.

I wait for next day. No calls, no message and no technician assigned. I call in again and this time asked to transfer the call to a senior executive. The representative places the call on hold. I keep listening to the irritating sound in the background. The call drops. How annoying is that?

I call in again and everytime I call, Ive to explain the situation all over again. I again ask the rep to transfer the call to a senior executive. She does but no luck. The response I get is the lines are busy. really???? Lines are busy or you just want to avoid to talking to an irate customer??? However, she now gives a new timeline. The issue will be resolved by 5pm. Wow great!!!! And she also said that a representative will call me to provide a status within 4hrs. Okay! I wait for 4 hrs and I do receive a call. And surprise! I'm again asked to wait till end of the day. And yeah end of the day, I call again and guess what, this time ive been promised to have the resolution by 11 am next day. Wow you guys are just brilliant!!

Will this ever be resolved????

If this is not gonna be addressed by tomorrow, let me know the procedure to cancel the subscription because I am done with you guys and it's enough.

Ticket#SR1022116157899
ramyagopalk
 
Jan 9, 2019

Pathetic service

hi ACT team,


the worst possible service has been provided in this regard


I keep getting calls for the payment and i keep explaining that i will not make the payment till the service is given properly and correct amount is reflected in the bill


I have been literally tortured in the past few days with the number of calls from ACT but when asked to rectify the service all have failed pathetically 


i received N number of calls from all the below numbers and I see not one soul in your team wants to rectify the issue


095133 61808 - this guy promises everyday but does nothing to rectify. am tired ofcalling and getting false hopes


080 4650 3399 - there is no account of the number of calls i get from this and such useless people making these calls


097408 12211 - this guy again keeps calling but no updates 


few more numbers below


097404 97711

091489 05111

095133 61594

078292 67432

088844 75521


if these many people cannot resolve issues and they keep closing my complaints without resolving, i have no idea why i shld stick to ACT fibernet


i have no more hopes that u can provide any service. i am going to raise on consumer forum and also move to another service provider.


completely dissatisfied and disappointed customer,

Ramya
nganeshrao
 
Jan 9, 2019

i am not able connect to server

dear act team

i am havig act conection recently taken your people not given me proper service to still i am not able conect my server.your servce is vest.. no of time i called u r customer care they did not responed my call.u r exective also not respond my call i am going to cancel my canection...

ganesh
89074159100
ACT Broadband
 
Jan 9, 2019

RE: Pathetic Service

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Mohammed Amrulla S
 
Jan 7, 2019

Pathetic Service

Hi have been having issues with ACT service since 21st December 2018 but ACT has done nothing to permanently fix it.

Please check the attachment (image) of emails sent even to Founder Sundar, CEOBala, CFO, VP SD Managers and others. They have done nothing and have not even replied.

Regards,
Amrulla

Pathetic Service

easysell
 
Jan 7, 2019

rufund issue

we ask to in podanur Coimbatore is available line in aera the sale executive mr, vijayakumar m ph, no,9500071409 he say yes available and we give a cq after received a payment he say line is longer distention this is not my duty to follow up then y you r taken a cq ? he say i will refund yours amount but still payment not recvied we call to customer care he raised a compliant every day but this also closed every day this is your ACT SERVICE
COMPLIANT NO - 10082040453117

FROM, KHADEER SHARIEFF
PH, 9445952198
ACT Broadband
 
Jan 7, 2019

RE: no fibernet service for 5 days

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
prem_act_complaints
 
Jan 5, 2019

no fibernet service for 5 days

For the past 5 days , internet services stopped. The reason mentioned in ACT customer service centre is " apartment authorities have not given permission to enter the premises to resolve the issue".

But, we here the different reason for that at the apartment. ACT has not paid the agreed electricity bill to the owner for many years who provided the power supply for the ACT internet switch board connecting to 8 + flats.

ACT Customer service team when called ( 3 times) and asked for corrective action, they say back end people will call with in 24 hours!!!. When we ask them to connect to senior members, call get disconnected .

As you grow big, you should grow better and focused wrt customer. We are not seeing that.

Totally disappointed.
shafiq2k1
 
Jan 3, 2019

No Internet services from 4 days

Hi,

I do not have internet service from past 4 days. 31st December and 1st Jan were important dates. Every time I call your CS team, they say issue will be resolved in 24 hrs. I have no internet still.

Escalations email address on website doesnot work: [email protected]

Regards,
Shafiq Ahmed
9886396860
bebaskar
 
Jan 2, 2019

ACT IS LOOTING YOUR MONEY CHEATERS

Hey ,

Once you placed a disconnection request , they simple close the ticket as "CUSTOMER IS NOT REACHABLE THRU MOBILE" .

then your connection remains open .. you get charged ..

It happens twice to me. i did gave my alternate contact / mailed to all officers.

DO NOT GO FOR ACT ONLY THINKING CONNECTION IS GOOD .. THEY ARE THE WORST SERVICE .. YOU FEEL THAT ONCE ANY YOUR CONNECTION IS NOT WORKING !!

THEY ARE CHEATERS !!

~ Baskar
bebaskar
 
Jan 2, 2019

ACT IS LOOTING YOUR MONEY

Hey ,

Once you placed a disconnection request , they simple close the ticket as "CUSTOMER IS NOT REACHABLE THRU MOBILE" .

then your connection remains open .. you get charged ..

It happens twice to me. i did gave my alternate contact / mailed to all officers.

DO NOT GO FOR ACT ONLY THINKING CONNECTION IS GOOD .. THEY ARE THE WORST SERVICE .. YOU FEEL THAT ONCE ANY YOUR CONNECTION IS NOT WORKING !!

THEY ARE CHEATERS !!

~ Baskar
Catheren
 
Dec 31, 2018

Slow internet

Hi,
My internet is Dead slow.. and webpages are not even loading thought the link speed is shown as 300 mbps

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