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ACT BROADBAND

India,
Karnataka

Consumer complaints and reviews about ACT BROADBAND

[email protected]
 
Jun 25, 2015

ACT Broad Band

For past 3 days no internet connection. Raised 3 complaints and those will get closed without resolving the issue.

The customer care number will never work.
This is really irritating with the services provided by ACTCORP Hyderabad.
For 2 and half years beam services were very good. Now it is pathetic.

My humble request to resolve the issue.

Contact Number: 8790796969
Swathi888
 
Jun 25, 2015

NO connection even after 15+ days

Even after so many days I have not got the internet connection, is it possible to get refund of amount?
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear Venkatesh,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear Mr Pramod,

We regret the inconvenience caused, we will look into your issue.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear Devsena,

We regret the inconvenience caused. Please share your contact number, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear Sajan Hegde,

We apologize for the inconvenience caused, we will look into your issue.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear Mr Praveen,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear Rajsrivastava,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear shashi korla,

We apologize for the inconvenience caused. Please share your contact number, so that we can assist you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear cvsindia,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
Pramodc91
 
Jun 25, 2015

No internet

NO INTERNET CONNECTION!!
ALSO NO PROPER CUSTOMER SERVICE!!
Pramodc91
 
Jun 25, 2015

No internet

No internet access. Not able to reach customer care number for emergency on weekends. Unreliable service.
Customer ID: 1192282
User_Name: 11213590
Devsena
 
Jun 25, 2015

very worst customer care service

Hi,

No internet connection !

i have never seen such a worst customer care. whenever i called ACT customer care, i heard that customer care executives are busy.

very worst service from ACT.....
ACT Broadband
 
Jun 25, 2015

ACT Fibernet

Dear godcritic,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 24, 2015

ACT Fibernet

Poor Response from ACT - Please do not go for it
Complaint #0004839266, 0004897709 & 0004942619. There has been poor response from ACT to fix the problem.

Hi,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
sajanhegde
 
Jun 24, 2015

No Internet for almost a week now..

Is there anyone who's even working to resolve this major issue. Guys you have earned a good reputation in the broadband industry, and most ppl r happy with your internet speed an all, pls don't let it go just like that, take this as an advise or warning. Pls solve the issue asap, below r my account details:
Account#: 1106257
Username: 11075538
PRAVEENP
 
Jun 24, 2015

NO INTERNET CONNECTION

This is regarding the internet Connectivity down issue which i am facing for 4 days. Really getting irritated with this kind of issue. Still there is not even a single solution or even technical guy visited to resolve it. Internet was down from 21/06/2015 to till date. I have made so many calls to customer care no. Everytime they will come with the solution it will be rectified by the end of the day. Still nothing is happening. I am very very disappointed with this kind of service.. Even Goverment service will be better than this. CAN YOU ABLE TO SOLVE IT OR NOT? PLANNING TO WITHDRAW MY CONNECTION.

Userid: 10936208
rajsrivastava2
 
Jun 24, 2015

No Internet connection

ACT fibernet has one of the worst customer care center. Every time I called the customer care, I hear executives are busy.
No Internet connection since 2 days. Kindly resolve as soon as possible. It is hampering my online education.
My User ID : 10986462
shashi_korla
 
Jun 23, 2015

Worst Serice

To the management of ACT:

Ref # UID - [email protected]

It has been a nightmare having ACT Fibernet at my place. I didn't wanted to renew my contract
in April 2015 because of the ongoing issues however someone from ACT has assured that the service will be improved BUT it has become worse.
Since April 2015, I had to call the customer service 6 times until today who are very poor in CS skills and do not know how to handle basic troubleshooting steps also.
The only answer I get is "The issue will be resolved in 24-48 hours"

I am sad to say that your people lack minimum customer service/technical skills.
I was been told that the issue was with "Power Box" most of the time. If that is the case why don't you fix that at once??

If the issue cannot be fixed, repay my money and I would go to someone who can provide better service.


Unsatisfied and Irritated Customer
cvsindia
 
Jun 23, 2015

worst every customer service busy everytime

As my Internet has been disconnected due to some problem I was not able to contac the customer care with repeated efforts to call them failed as everytime it says busy .Why the hell on earth these guys provide Internet service.Having one he'll of a time with ACT broadband.
Please see the issue is resolved as fast as posbile.
Username 10783407
Regards,
Venkatesh
ACT Broadband
 
Jun 23, 2015

ACT Fibernet

Dear Ravi Mangal,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 23, 2015

ACT Fibernet

Dear Shinypanigrahi,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 23, 2015

ACT Fibernet

Dear Ravi Mangal,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 23, 2015

ACT Fibernet

Dear Santhosh Kumar Poornachandran,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
Ravi Mangal
 
Jun 22, 2015

Fake Commitment

I have a raised a complain 0004932530, which is unresolved and its already more than 50 hrs completed and its not a problem but issue is that they are making fake commitment .Every time If call them they change the Excuses. Some time they said there is Power issue, from first day they are saying it was a fiber cut , now they are saying Its owner issue.

I am totally frustrated from their commitment, and not getting what to do next . I heard that they have good services and good customer support but all is rumor.

I have dongle and last two days I am recharging it and paying extra due to this .

This is a worst experience with ACT which was not expected.

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