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ACT BROADBAND

India,
Karnataka

Consumer complaints and reviews about ACT BROADBAND

ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Poor Response from ACT - Please do not go for it
Complaint #0004839266, 0004897709 & 0004942619.................

Hi,

We apologize for the inconvenience caused, we will look into it.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Dear Alagammai,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Dear Santhosh Kumar Poornachandran,

We apologize for the inconvenience caused, we will look into it.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Dear Godcritic,

We apologize for the inconvenience caused, we will look into your issue.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Dear Archana Kulkarni,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 22, 2015

ACT Fibernet Hyderabad

Dear Mr Avinash,

We apologize for the inconvenience caused, we will look into your issue.

Warm Regards,
ACT Fibernet Hyderabad
ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Dear Mr Prem,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 22, 2015

ACT Fibernet

Dear Selvakumar,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
10736066
 
Jun 22, 2015

Poor Response from ACT - Please do not go for it

Complaint #0004839266, 0004897709 & 0004942619. There has been poor response from ACT to fix the problem. This is pending from 11-Jun-15. Can you please escalate this.
Alagammai
 
Jun 21, 2015

Internet access connectivity

I am in Chennai (Mandaveli) and I got connection 3 months back and the connection was ok for last 2 months ,Now a days the broadband connection frequently not ok and from yesterday onwards it is not working and when we try to get the reason ,they r telling server down and nobody knows when it will get resolved.Is this the way of resolving problem?
Need immediate attention and fix it, as we are working at home and totally depends on the connection
Santhosh Kumar Poornachandran
 
Jun 21, 2015

No internet

ACT Fibernet.
No internet access. Not able to reach customer care number for emergency on weekends. Unreliable service.
Customer ID: 1190291
godcritic
 
Jun 21, 2015

no internet

such a frustrating internet connection. Fast but inconsistent. Goes off for hours regularly, especially when you need it the most.

and the customer care number is hopeless.

Having inconsistent connection for last several days.

Customer Id : 11195728
Archana Kulkarni
 
Jun 20, 2015

ACT Broadband - Hopeless Customer Service - No Internet Connection

Brilliant internet seed but HOPELESS CUSTOMER SERVICE. Our ACT Broadband internet connection was disrupted for a few days because of some transformer issues near our place, and we called up the ACT guys to come and fix it. We called the guy who came to install the ACT Connection and he asked us to call the customer care at 080-4284000. This is a completely useless customer care number, because it always, I repeat ALWAYS says that "Our operators are currently busy, please hold on the line". I tried this customer care line around 8-10 times at different times of the day for three continuous days and got the same response. In the meantime, I also tried calling the guy who came and installed the ACT Connection at our house and he first asked us to give the User-ID. I texted him my User ID, and called him after 24 hours to check on the status. He stopped picking up my calls and ignored my number. After calling him multiple times one day, my brother called him from a different number. He picked the phone up immediately. I took the phone and blasted him for not picking up my calls and he cut that call on my face. I was completely sure he is not going to get our problem fixed, and we're now planning to go to the Head Office in Bangalore to file a complaint again.

ACT team, we get that your internet connection speed is amazing (no complaints there), but please learn to show some courtesy and be polite with your customers, especially when there are such issues. I work in a customer facing environment myself, and I completely understand that there are going to be issues in any field for that matter. What matters is how you treat your customers when there are issues. I understand that such issues will take time for their resolution, at least try to give us that assurance that somebody from your team will be there to address these issues. We're paying you in thousands of rupees when we take a 6-monthly or a yearly subscription and you people treat us like shit when we face issues. NOT ACCEPTABLE.
sudamAvi
 
Jun 20, 2015

No connection even after full payment

Act corp formerly known as Beam telecom.

Hi Act corp team,

Please help me understand whats the problem.

At first it takes so much of time for you to change connection from one address to another.

Again i have to visit to your himayatnagar office to get the same done.

Again request you to come and collect the payment.

Now after full 6 months of payment - 4017 rs, your internet connection asks for payment.

And the services are stopped. Is that a joke.

I am stuck with my office work now.

You call center number - 040-66272727 doesn't work.

MY NET CONNECTION IS NOT WORKING FROM PAST TWO DAYS. PLEASE GET THE SAME RESOLVED IMMEDIATELY OR ELSE I KNOW HOW TO GET THE SAME DEALT.

I WANT THE SERVICES TO BE RESUMED WITH IMMEDIATE EFFECT.

Registered Mail id: [email protected]
Phn: 9052929274 or 9291580769.

Thanks,
S.Avinash
ACT Broadband
 
Jun 19, 2015

ACT Fibernet

Dear Rajesh,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 19, 2015

ACT Fibernet

Dear Raslam Showkath,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 19, 2015

ACT Fibernet

Dear Rrchandra,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

Warm Regards,
ACT Fibernet
Rash01
 
Jun 18, 2015

ACT BROADBAND Complaint

---------- Forwarded message ----------
From: Rajesh Rash <[email protected]>
Date: Fri, Jun 19, 2015 at 12:18 AM
Subject: Reg: Complaint Number: 4863894 And 4906626
To: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc: "[email protected]" <[email protected]>


Hi Suresh,

This is Rajesh.
I raised the compliant 4863894 on 13-Jun-2015 and from day one they have been closing the issue as resolved each time.
I have reopened the same ticket 5 times & each time some person from customer care says the same thing : "This will be resolved As Soon As Possible".
But next day they simply close the ticket saying its resolved.
They haven't sent any technical person to our home to check the connection till today.

More over on 18-Jun-2015, I went to ACT Fibernet office @ Indiranagar, to escalate the issue. It was 8:30 PM and they say they don't have any technical person to check the issue currently & will check in the morning.
I got a Manager name & contact number from office & talked to him. He promised me this will be resolved by today(19-Jun-2015) without fail.
He raised another request 4906626. He too failed to send a technical guy to check the issue.
I am just wondering, how come when a new connection is to be provided, the service is till 10 PM, and while the same is not available for an issue resolution ?

Previously I had referred people to this service and I feel for it now. Nowadays you guys are only concerned about your growth and least bothered about customer satisfaction.

I hope at least through this mail my issue will be resolved.

Username : 11040676

Regards,
Rajesh
Raslam Showkath
 
Jun 18, 2015

No internet since past 3 days

No internet available at my home since the last 3 days. Multiple calls have been made to customer care, who doesn't even give a deadline to when it could be rectified.
Considering that it is a prepaid service, these days of no connectivity is already paid for and will not be discounted in the next bill

Really bad experience overall


User ID - 11061629
ACT Broadband
 
Jun 18, 2015

ACT Fibernet

Dear Raslam Showkath,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 18, 2015

ACT Fibernet

Dear Selva Kumar,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 18, 2015

ACT Fibernet

Dear Prem hrcp,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Jun 18, 2015

ACT Fibernet

Dear rrchandra,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
Raslam Showkath
 
Jun 18, 2015

No internet since past 3 days

No internet available at my home since the last 3 days. Multiple calls have been made to customer care, who doesn't even give a deadline to when it could be rectified.
Considering that it is a prepaid service, these days of no connectivity is already paid for and will not be discounted in the next bill

Really bad experience overall
ACT Broadband
 
Jun 18, 2015

ACT Fibernet

Dear Mrityunjay,

Please share your contact number, so that we can assist you.

Warm Regards,
ACT Fibernet

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