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Consumer complaints and reviews about ACT BROADBAND

Mar 18, 2019

Frequent disconnection/Speed

I intend to write to you in anticipation of a favourable response.I'm yet to make a headway, in terms of any solution.Allow me to enumerate:

Frequent disconnection
Inconsistent speed
No access to certain sites ( start Jan-19)

Point 3 has been a peculiar problem,wherein I have not been in a position to access these sites thru ACT,nevertheless to mention it is possible thru other operators.Unfortunately ,your tech team has not been in a position to offer any solution to my complaints addressed.The only prompt process ,I note with ACT is your payment reminders and to suspend the connection thereon. I have delayed the payment due 14 Mar for want of a concrete solution. I moved away from Air Tel foreseeing a better connectivity and consistency in your services. This seems to be at large. I would appreciate if my complaint is addressed at the soonest. Looking forward.

Account id-############

ACT Broadband
Mar 14, 2019

Disconnection and Money refund

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

ACT Fibernet
ACT Broadband
Mar 14, 2019

RE: ACT executive Threatening and not processing my disconnection request

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

ACT Fibernet
Mar 13, 2019

Disconnection and Money refund

My registered mobile number for the following ACT account is 9036420085. I've faced so many issues regarding the connection and asked them to disconnect my wifi. They took 2434/- for 3 months in advance I've to get that refund but they said they've to disconnect the connection and then refund my amount. But they didn't disconnect at all. Please take required action.
Mar 13, 2019

ACT executive Threatening and not processing my disconnection request

I have been using ACT broadband from past 2 years and slowly their service started getting degraded and it started hampering my office work too.
Even after raising tons of complaints,no remedy had been provided so far .So finally I decided to go for disconnection and raised a disconnection request on 02-Mar-2019 for the below things

(i) Broadband disconnection request.
(ii) Movement of setup box from my building.
(iii) Removal of power cord from my building

and also dropped a notice Email to the Customer Care and NODAL Officer too mentioning all the reason .

So far there has been no response from anyone .

Anyways there are 2 tickets that I had raised SR#1023947450951 SR#1024072636125

Finally today (13-Mar-2019) I got a call from one of the ACT executives named "Tyagraj" EMP ID :460051 who is threatening me and telling that he cannot carry out disconnection request this month and had closed my ticket multiple time .

Though I got the ticket reopened but immediately i got a call again from Tyargraj and started questioning me for the reason for re-opening the ticket .

According to Mr ACT executive Tyagraj ,ticket must in closed state for the disconnection process to happen.

I am really feed-up with such pathetic behavior and un professionalism shown by the ACT broadband provider and seeking an immediate disconnection

Can anyone please guide the next step to teach these guys a lesson or do I need to knock the doors of Consumer forum seeking a hefty amount of compensation and action against these culprits.

ACT Broadband
Mar 12, 2019

Refund of advance rental charged after disconnection

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Vinay Marihal
Mar 11, 2019

Refund of advance rental charged after disconnection


I was using ACT Fibernet(Reg Mob No: 9986898700) connection for past 5 years. I raised a disconnection request on 10th Feb 2019 and also same day I raised a request to stop charging advance rental against my credit card which used to happen on 15th of every month, ACT Customer Care Executive confirmed me that it will not happen. Also I mentioned that I will pay Pro-Rata charges that they charge me for using 10 days.

However ACT charged me Rs 808 on Feb 15th 2019 which was the bill for complete month and now not providing refund and closing the tickets raised for the same without any resolution.

So I would like to make the netizens here aware that please be careful before choosing ACT Fibernet service, the moment you choose to leave they will treat you very bad and also say they have no refund policy.

If they have no refund policy then they should have not charged me for whole month as I raised disconnection request on 10th of February itself.

Request all to avoid going for ACT Fibernet.

Mar 9, 2019

act broad band failed to resolve the complaint

Dear Sir,

Sub: ACT braod band poor service

We have been the customer of act broadband account no:############ since 2016 but the service is very poor (frequest & repeated disconnections) since the last one year. We have made many complaints but they are not responding, instead they are closing the complaints without resolving.We have also mailed to appelate authority of ACT braodband asking for cancellation of the connection and refund of money we had paid but there is response from theri end. We request you to take necessary action in this regard.

Thanking You,
M. Surendra
csk polymers pvt ltd
25-37, 4th cross
kabela road, rr nagar
vijayawada - 520012
[email protected]
Mar 7, 2019

ACT Fiber net

I am applying for new ACT Fibernet on 05/03/2019 and paid for the six-month subscription. Cable only laying modem and activation was not fixed. My user id is ############. Please ask, technical team, to connect immediately,
r krishnamoorthy.
ACT Broadband
Mar 7, 2019

RE: New connection Payment has been done but the installation process hasn't started

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

ACT Fibernet
Mayan Gorky
Mar 6, 2019

New connection Payment has been done but the installation process hasn't started

Hi Team,

Opted for ACT FIBERNET connection and as soon as i enquired for a new connection. Team responded immediately and within 30 mins the representative was at my door step and made sure that i made the payment for the new internet connection and told within 3 days the installation will happen. But after that there has been complete silence from the ACT team. There hasn't been a follow up message saying when the technician will drop by for installation or atleast a date when they may come for setting up the internet connection.

Tried calling support center many times and they tell that they will check and get back but still no follow up mail/message. I cant have someone at home all the time expecting the technician to drop by and later when no one is there to report saying the house door was locked.

Again, today i sent a message enquiry for connection for that the response is immediate. when you show keen interest in getting the users to apply for a new connection. Why not show the interest in giving an update on the status of the application.

I really like to know, when the technician will come home and set up the network connection,

ACT Broadband
Feb 15, 2019

RE: Payment Failed

Dear Valued Customer,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

ACT Fibernet
निखिल राठौड़
Feb 14, 2019

Payment Failed

Made a payment of INR 4103 to ACT broadband from GooglePay via Billdesk which failed at ACT website but the amount was deducted from my account. The next direct payment through debit card was successful. the Payment was made on 9th February 2019. Please do the needful to return the amount.

Nikhil Rathor
Feb 14, 2019

No Refund given

This is soo bad. The connection has been disconnected before 20 days and whenever i call customer care they simply say within 24hrs, But then they will never call back . This is soo bad,I request others not to take this connection.

Feb 14, 2019

Autodebit payment

Hello All,

Has anyone tried to deregister auto-debit payment for ACT Broadband? Any success on doing so ?

I have charged 100 bucks extra on the month of November, when I approach customer care I was
informed "Late payment charges". I was surprised and responded "I have subscribed to auto-debit payment and is that a problem of mine? " - 2 min of silence from customer care.
As a result, they agreed to tally in the next month bill and I informed them to stop auto-debit. Now the actual problem begins, I was redirected in wrong direction,and informed by customer care " To stop auto-debit, you should inform bank"

As he(customer-care) mentioned , I made a call to bank and there was a clear cut information - there is no control on our end. It has to be deregistered from service provider.

I thought it's better to perform payment on my own, I raised complaint again in the month of
December - to stop auto-debit and still I'm raising complaint(pathetic situation ever faced with other broadband service). Every time complaint will be registered and closes the ticket in 3 working days.

Any solution for this complaints?

Terrible experience with customer care. Sometimes, they put me on hold after 2~3 min, they will disconnect with any information. Is this the way to handle ?

I have requested for disconnection,even that request also not considered :(

Account Number is ############
Feb 7, 2019


Hi All,

Since last 30 days i raised 3 times for disconnection. and they every time they are closing my ticket and not disconnecting service. they are charging money from me monthly. Could you please let me know what kind of action can we take legally on act broadband?
ACT Broadband
Feb 7, 2019

RE: No Internet

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

ACT Fibernet
Feb 5, 2019

No Internet

It is pathetic, that ACT doesn't have any proper mechanism to register complaints. You can't reach them over phone ad they don't provide any number. The customer care is lousy and there is no way you can escalate your issues. One of the worst service.

Please provide a proper service team and share the list with the customers.

Dr. Shesh
ACT Broadband
Feb 4, 2019

RE: Very poor horrible support team

Dear Valued Customer,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

ACT Fibernet
Feb 2, 2019

Very poor horrible support team

Hi act team,

I am trying to discontinue fron the act since many days. The unprofessional customer care team does not know to speak and they can never get the work done.
I wanted to discontinue due to a travel but thought of connecting back after a year. But you guys dont deserve to have given a chance. Horrible team with horrible management.
New connection can be made easily but if someone tries to discontine with connection then they have wait for ages.

Saurav mittra
Feb 1, 2019


As I was about to relocate my house, I have placed a relocation request on 12 Jan. I have shifted my house on 12 Jan. After placing request there where no call from the ACT regarding the feasibility/relocation. I have waited till 16th Jan and called Customer care. They told we will contact you shortly.

Since Internet is very essential for my job, I have called them. The customer care told it will take another 48 hours.

I got annoyed of the reply and requested to cancel my service. The poor customer service executive, put my call on wait and after few minutes they disconnected.

This happened couple of time.

Finally a person on cancellation dept picked and requested for 24 hour time to fix the issue. Then goes another 24 hours, no reply then I finally placed the cancellation request.

No Answer yet. After 2 days a guy from retention dept called my and try to convince me stating that he will WAIVER my amount for the duration of non usage etc. But I didn't take his advice coz I have placed request for new connection with new vendor.

After 30 mins of conversation, the retention personnel stated the below  statement.

"Since you are not convinced, I will extent your connection till this month end, so there will be no need for us to repay/ Also my top management will not question us regarding your cancellation."


"ACT never have the option to return the paid money though the cancellation/Disconnection made either of side"

WOW. wat a policy.

I knew that am going to relocate and also am so genuine in paying the prepaid payment for whole month, still no rewards or respect for my payment.

ACT Broadband
Feb 1, 2019

RE: Delay in issuing new connection

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

ACT Fibernet
Jeevaratnam Sivapragasam
Jan 30, 2019

Delay in issuing new connection

I have opted for Act broadband connection because of their good service. It has been 2 weeks since their executive collected money and not even turned up. After getting excuse for 2 weeks they are not even providing proper response/ communication.
Even customer care doesn't know what has gone wrong.
The ACT executive is not even picking the call or sometime disconnecting it. Is this how ACT treats their customer.
Is there any way to escalate this to higher authorities.

ACT Broadband
Jan 21, 2019

RE: disconnection due to infeasibility - no refund given yet

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

ACT Fibernet
Jan 19, 2019

disconnection due to infeasibility - no refund given yet

I was using ACT since more than a year. Account ID ############. Recently I shifted to a different apartment on 1st Jan in the same area but ACT connection was not feasible there. So they told disconnection will be done and refund will be given after prorated deduction for 15 days. I had paid ~7100/- for next 6 months just 15 days(15th Dec) before this shifting.
Now I'm calling everyday but no customer care executive has given any info.
Some say it's pending for approval, some say there is no ticket, and others with standard reply "under processing".

Nodal officer number doesn't work.
Nodal officer email not replied.

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