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ACT BROADBAND

India,
Karnataka

Consumer complaints and reviews about ACT BROADBAND

meendhar
 
Oct 1, 2018

Refund not done

My CAF number was created on Monday Sept 10th (ECAF 5223920) after which the installation team said it was not feasible in my building. I requested for refund and still the money has not been refunded.
srinibs
 
Oct 1, 2018

ACT Broadband down for almost 4 days

My ACT broadband connection was down for the last 4 days. Every time i call them, they just repeat the same message that there is a major wire cut issues in some area and the team is working on the same. They will not send any updates (SMS / Calls) and will just provide some false promise that "by today 8 pm it will be resolved'. Come 8 PM, nothing will work.

Also, heard from one of their support team members that the Field staff work only between 10:30 AM to 6:30 PM, post to which nothing will happen. If the field staff are not working beyond 6:30 PM, why are you guys telling customers that the issue will be resolved by 8 PM?

More importantly, why i question them that what will you guys do if the issue is not fixed by 8 PM, they will just say that nothing can be done. Hence, there is no motivation for them to resolve the issue.

The last 4 days has been hell in dealing with these thugs.
Shyam Raj
 
Sep 30, 2018

Rude and sarcastic people in support department

I'm a ACT fibrenet customer, the internet wasn't working twice this week, so I called up ACT, filed a complaint and everything
People who attended the calls were so rude right on the face. A young women named Aruvi, picked up the call and quickly put me on hold after confirming my name and number. I couldn't attend 4 calls at this time while I was on hold, because of a fear that I might not get the update for which I called for. I asked her why she put me on hold, she replied she checked the requests, but I'm pretty sure it wasn't that of a big deal to find it out while the previous agents quickly gave me the reason as soon as the confirmed the account details. I already had an idea to talk to the supervisor, so I asked for the supervisor, she questioned me "why?" , I replied, " I have the rights to ask for one", she clearly said before that she was checking with the floor supervisor, so I'm sure there was a supervisor there, she kept asking "why", I told her that she cannot ask me why, she said " I also have the rights to" but she again put me on hold while I was talking to her and came back and said that there's no supervisor there. This time I knew she was lying, and I told her that I'll wait as long as it takes for the supervisor to get on call. The after 2 minutes a supervisor quickly jumped into the call. I asked his designation and he said he's a team leader, he was so impatient rude and sarcastic, I called by his name and said "listen", his replies were so sarcastic and literally we're to irritate me a lot. He said he has the rights to disconnect my call. And the way ACT customer support treats their users is way too pathetic, there's a pretty solid chance that the call would be recorded and be in their data base. It needs to be reviewed and I need Justice for the money that I'm paying towards my internet connection. I'm paying Rs1300 every month, small amount for many, but it's huge for someone who works hard to earn it. Need help to sue these people and get things straightened up. That TL who spoke literally challenged me to do whatever I can do. I just couldn't stop there. He spoke on behalf of his company, I need to speak on behalf of the consumers!!
Devikarthik
 
Sep 30, 2018

Battery device not removed even termination of act connection

Upon continuous nrequest and complaints nfor the past three months. The battery device fixed in my house not removed. After that I terminated the connection with act. Still the device not removed from my house.

Always customer service giving false promises.
Devikarthik
 
Sep 30, 2018

Battery device not removed even after termination of connection

Upon so many calls and complaints. The battery device fixed at my house not removed.
Even I terminated the connection with ACT.

Giving false promises from customer care and area manager.
Adhavan mechy
 
Sep 29, 2018

Worst nodal and helpdesk no internet connection for 6 days

I have complained both nodal and helpdesk no use of it very worst and cheap customer service. They know to say lie nicely for escaping from customer. Even there are saying no supervisor on night shifts if we ask nodal team they will say helpdesk ask supervisor if u have doubt take the recoding for checking purposes . The service is equal to bsnl

Better all can choose other networks

Complain number: 10318855997
asrproductions5@gmail.com
 
Sep 29, 2018

Network issues

U people r giving worest service to me I'm trying to cl ur customer care number it's not connecting, I'm facing a problem since last Saturday. So I'm trying to discount ur service..


Regards,
Rajiv Reddy
9573737640
ACT Broadband
 
Sep 28, 2018

RE: ACT Fibernet. Worst Service, Worst Customer Care

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
shirish111
 
Sep 27, 2018

Internet is not working

I have raised a ticket for internet is not working and it is still not yer resolved from past three days and this is the third time i am facing the issue with the ACT fibernet Hyderabad nizampet area. No one will contact the end user we have suffer for every thing there will be no tracker for the technicians every time i am raising the complaint same answer we are receiving from the customer care. For your reference if you have any chance to reach the technicians you can contact the great ACT CORPORATION. My raised complaint number: 10133138615.
ACT Broadband
 
Sep 27, 2018

RE: WORST SERVICE

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
ACT Broadband
 
Sep 26, 2018

RE: ACT Fibernet. Worst Service, Worst Customer Care, irresponsible Technician

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
ACT Broadband
 
Sep 26, 2018

RE: No internet connection for last 10days

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
anil_38
 
Sep 25, 2018

Act Worst ever service seen in my life

Its been 3 days the internet is not working & complaint is registered, they did not even take single action. If you call customer care, they will repeat the same dialogue like we will address the issue by 24 hours.

If you call any technician he will tell that i am near by your home for 3 hours. Does he require 3 hours to come here for distance of 4 km. Really worst service.

Ticket number:- 10218835901

Please switch to Jio Broadband guys.

Dear Act, You will lose the customers badly.
anil_38
 
Sep 25, 2018

Worst ever service seen in my life

Its been 3 days the internet is not working & complaint is registered, they did not even take single action. If you call customer care, they will repeat the same dialogue like we will address the issue by 24 hours.

If you call any technician he will tell that i am near by your home for 3 hours. Does he require 3 hours to come here for distance of 4 km. Really worst service.

Ticket number:- 10218835901

Please switch to Jio Broadband guys.

Dear Act, You will lose the customers badly.
Om Prakash
 
Sep 25, 2018

ACT Fibernet. Worst Service, Worst Customer Care

ACT Team
since last 3days not getting internet, in my office we have 8 connection no one is working, registered a complaint 10133113855, every time it will solve in 24 hours, still now no one attended problem, we take 1Gbps connection also, but no service, no one response
ACT Broadband
 
Sep 25, 2018

RE: Poor service

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Bala906
 
Sep 24, 2018

ACT Fibernet. Worst Service, Worst Customer Care, irresponsible Technician

Customer care is only give False promises, since two days internet is not working . I have been calling customer every hour to get an update but customer care is been telling me same thing again and again. Escalation should be vai mail so that we have proof in information what customer care provide.
c.lohith@gmail.com
 
Sep 24, 2018

WORST SERVICE

ACT has the worst internet service. My connection is not even 20 days old and it's gone. No internet connection for last 6 days and still counting. I have made numerous calls to customer care and there no response or action to fix the issue. Customer care has a standard reply - "we will fix the issue within 24 hours" and after seeing the case history they go silent. Because how can an issue which is unattended for 6 days will be fixed in next 24 hours.

The best part of the ACT service is that they won't allow you to disconnect the connection. All money paid is gone and no service. WORST INTERNET SERVICE PROVIDER. My neighbours have picked up a new connection and friends are planning to different ISP because ACT doesn't work when you need it.

Note to all new internet connection buyers, if you have genuine use of internet then PLEASE DONT BUY ACT. If you have more money then go with ACT.

Thanks to Complaintboard site, You have allowed so many customers to share their bad experience and I am also one among them to share my bad experience with ACT ISP. Hope this help the genuine internet users to not fall into ACT's trap.
Sidharth.rai
 
Sep 22, 2018

Poor service

Horrible customer support ..no one picks up phone ever... internet is not there from 2 daya
Sidharth.rai
 
Sep 22, 2018

Poor service

Internet is not working from 2 days..none of the customer cares are picking phones ... not sure how do they plan to fix it when there is no one to contact..
ACT Broadband
 
Sep 22, 2018

RE: Lack of co-ordination between installation and rectification teams

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Ayesha847
 
Sep 22, 2018

Connection

Respond kings and queens
Ayesha847
 
Sep 22, 2018

Connection

Receive the call damn
Call receive madidre nim maana maryada yen hogalla
This is pathetic ah
U can't even respond huh
Santosh Shaw
 
Sep 22, 2018

No internet connection for last 10days

There are 5-6 act connection in our apartment building. We are from Horamavu, Bangalore. We all are facing the same problem of not having connection every other day since last 10 days. I am making daily complaint. neither they are attending nor any information is provided by them. Most of the time they close the ticket at their own.I will never recommend this company to anyone in my contacts. We are also planning to move out of act for their extremely bad service.
prash74
 
Sep 20, 2018

Lack of co-ordination between installation and rectification teams

Hi,
We had full internet connectivity the whole of 1st day. The whole of 2nd day was without connectivity. The repair team says the installation team has not installed properly and so not our headache. The installation team has not come to fix since 7 hours. We are left high and dry as the sales person is also not very responsive and says that he will follow up and respond but no response whatsoever

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