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ACT BROADBAND

India,
Karnataka

Consumer complaints and reviews about ACT BROADBAND

ACT Broadband
 
Apr 30, 2019

RE: Pathetic service

Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Ravikin123
 
Apr 30, 2019

Pathetic service

Hello Team,
I have ordered for an ACT fiber net broadband new connection, before making a payment i have downloaded the app and cross check the feasibility in my area and got to know that the service is available in my current address so I selected the Plan "ACT fiber net ACT incredible 6M+ WIFI_FT_TP Link Archer T20" and paid the amount of Rs 14153 on 15th April 2019 through online using mobile app(Reference No:#20190416111212800110168850665590340).
After making immediate payment through online, I got a text message to my mobile saying "Regret to inform that ACT Fibernet connection cannot be provided at your address presently” I immediately reach out to the local area Representative Nagaraju Bangalore(got his number to my registered mobile number) saying that the service is currently not available in your present address due to some limitations and he told me that you will get the complete refund amount of Rs 14153.
The next day again I got a call from another person Harish (ACT representative) and he told me that we are going to initiate the refund process so kindly send me your address and photo to create your Account and once your account is created we will initiate the refund process from our end.
Based on his request i have sent the required documents to his what’s app number. I have waited for couple of days but i haven't received any notification email as well as text messages to my registered mobile number, then i reach out to Harish (Representative), as he told me that he is handling the online payment related ACT fiber net broadband queries (Bangalore) and he told me that we have uploaded your information in our data base and we have already initiated the refund process and you will receive in couple of days. I have waited couple of days but there is no response from him nor i haven't received any text messages as well as email notification about the initializing the refund process then i started following up with him to know my refund status but he has stopped responding to my calls, then i called to the customer care to know my status but i didn't get the proper response from them.
From past 15 days I have been keep on chasing with the customer support people and even I have escalated the issue to the Nodal officer (Suhas V) and Appellate authority (Suhas V) but no use.
I am really frustrated with their services and bit worried on how to recover my money of Rs 14153 from ACT broadband services team.
Kindly help me on this.

Thanks in advance

Pathetic service Pathetic service Pathetic service

Benarji B
 
Apr 27, 2019

pathetic Act Service

This is horrible service from Act . My registered No is 9008294096. This is ongoing issue, 5 days back i have called Act support informing that there is a problem with internet connection not working, they informded that there is a huge cable cut and field team will fix this, after that i waited for 24 hrs but no use there is no response from anyone in ACT. I have to call them again to support and one of the worst support i have ever seen in my life. They keep repeating the same story again and again. No supervisor available no resolution available only call back placed but still no call back . This is pathetic . After couple of hours field engineer came to my home and informed that the outside router where is placed that building owner is cutting cable and he is not allowing to patch the wire back to stable. Called support again this time the call got transferred to next level they told but not sure how true it is. I explained the same what field engineer told me then that lady "Triveni" from Rajaji nagagr branch informed that they need to put the extention box in my building but they are gonna charge 2000 for that box... Come on act this is what you are saying to customer, why should customer has to pay for that box to get an connection. Its your headach since you are selling the product. I can pay only for Internet. If u can’t give me service then disconnect the line and return my monthly amount that i paid. U guys are disgusting . I have to go to the consumer forum if this is not rectified at the earliest . This kind of service for such a huge amount.
Bannuru88
 
Apr 26, 2019

Connection shifting not done even after 20 days

This WORST act team has not shifted my connection yet since 20.
Every day I use to follow up with them and they used to sing the old song within 24 hours issue will be fixed.
20 days has been passed and still issue not resolved
EVEN I REQUESTED FOR THE DISCONNECTION. OF SERVICE AND THEY WERE NOT DOING THIS EITHER AND ASKING ME TO WAIT FOR 24 HOURS
ACT IS THE WORST CUSTOMER SERVICE I HAVE NEVER EXPERIENCED
DinPat
 
Apr 26, 2019

Customercare suggestion for a issue is to disconnect the ACT

In regards to 16-Apr-2019 complaint raised here..
Thanks ACT team for responding with alternative solution ... i would have been happy if you would have suggested the alternative solution when i have been calling ACT customer care service, rather than getting after raising a complaint in the forum.
However i am satisfied with the resolution, though it costed 2200/- .

Thanks
Dinesh
ACT Broadband
 
Apr 25, 2019

RE : BOYCOTT ACT

Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Kondayil
 
Apr 25, 2019

BOYCOTT ACT

My location is Bangalore... My number is 9560961555... I am not sure what service you are going to do as your local team is really hopeless including Nodal officer and wanted the customer to close their account...

Let us see what you are going to do... Let us see whether i would be getting a call or not :)
Kondayil
 
Apr 25, 2019

BOYCOTT ACT

My location is Bangalore... My number is 9560961555... I am not sure what service you are going to do as your local team is really hopeless including Nodal officer and wanted the customer to close their account... Easy way of closing the problem...

Let us see what you are going to do...
Kondayil
 
Apr 25, 2019

BOYCOTT ACT

My location is Bangalore... My number is 9560961555... I am not sure what service you are going to do as your local team is really hopeless and wanted the customer to close their account...

Let us see what you are going to do...
ACT Broadband
 
Apr 25, 2019

RE: Shifting and connective issue

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
ACT Broadband
 
Apr 25, 2019

RE: Worst service

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Bannuru88
 
Apr 23, 2019

Worst service

I have requested for connection shifting 2 weeks back (on 11/04/2019) but even today I am not able to use the service. Cable is installed after several followups but without internet service.
Everyday I used to call ACT team but no response. Daily I used to receive call from technician stating that issue has been rectified, but actually it was not
They used to close the ticket without rectification and I has to call them and re-open again
ACT says they will rectify the issue in 24 hours and my case 14x24 hours has crossed but no rectification. worst technicians who dont know how to talk with Customers and dont know how to fix the connection

SHAME ON YOU ACT

MY SUGGESTION IS TO LOOK AFTER BETTER SERVICE PROVIDERS INSTEAD OF USING THIS WORST CUSTOMER SERVICE ACT

SERVICE REQUEST NUMBER: 1015482941742
Bannuru88
 
Apr 23, 2019

Shifting and connective issue

Worst service from ACT team

2 weeks back I raised a request for shifting the connection but even today I am not able to use the internet. Act promises to resolve the issue in 24 hours but in my case 14x24 hours has been crossed but no resolution yet.
Many times the raised ticket SR1015482941742 has been closed without proper resolution and I has to call everyday to re-open the ticket
Since 14 days I am unable to use the internet.

ITS BETTER TO LOOK FOR OTHER GOOD SERVICE PROVIDERS IN THE MARKET instead of chasing this WORST ACT SERVICE TEAM who were not able to resolve the internet connectivity issue since 14 days
SHAME ON YOU ACT
ramyagopalk
 
Apr 23, 2019

pathetic service

my userid :10726946

ACT broadband has made sure am tortured and harassed every single day. I had raised an issue with ACT saying the promises made during reactivation offer werent met and so unless the ofder is given, i wont be interested in reconnection

They agreed to correct their billing and asked me to be patient till 21st April. but every single day i was tortured by minm 3 calls from customer care asling me for bi payment. There was even one customer care female who used bad language asking me to make bill payment. But no action was taken. These ppl qill only say they are sorry for the inconvenience

Till date no correction has been made. I have even sent emails to
[email protected]
[email protected]
[email protected]

none of them seem to be interested in resolving the issue but they do have an automated reply which says issue will be resolved soon

such pathetic service and horrible customer care team is a disgrace. please stop bothering me and giving me mental torture

you guys just stop doing this torture and I request this one favour for godsake to stop harassing me
ramyagopalk
 
Apr 21, 2019

Torture from customer Care

My User ID: 10726946

I had raised a complaint just last week on the false promises ACT provided and the billing issue which was sent to me, I did receive a call saying the issue will be resolved and was asked to wait till then and not make any bill payments till new bill is regenerated

But in the meanwhile, I receive about 3-4 calls per day from customer care asking em to make bill payments.

However the call I received today was ridiculous and such cheap language

The first thing the customer tells me is " Hey, Speak up, when are you going to make the payment for the services you are using? We have given you the service right then why cant you pay for the same?" When I asked her o mind her language she said "Shut up and make the payment". The number from which I received the call is from 08046113741 on 21 Apr at 10:18 AM

Are you guys seriously running some services company or a goon company? How can you harass some customer like this for the issues you have created.
Please disconnect you services and please make sure not to call me anymore on this issue. This kind of behavior is so painful, you are not doing me a favor by providing me ACT, please educate your customer care
ramyagopalk
 
Apr 19, 2019

false promises of ACT

I was a 5 year old customer but moved out out ACT as service got pathetic and no resolution was made after repeated compalints. All wanted to only close complaints as they wanted to close one within their SLAs. So in Jan 2019 I moved out. In Apr, the ACT Team called me and reassured to correct the service issues and also the previous billing errors to be waived off if I reconnect with ACT

I did trusting that the promises would be kept up this time and I regret my decision
I have no internet now, plus open issues waiting to be resolved since days and no response or calls from any ACT team

my userid is 10726946

If this is the kind off service i think you shoulf not call up customers asking them to reconnect
ramyagopalk
 
Apr 19, 2019

false promises of ACT

I was a 5 year old customer but moved out out ACT as service got pathetic and no resolution was made after repeated compalints. All wanted to only close complaints as they wanted to close one within their SLAs. So in Jan 2019 I moved out. In Apr, the ACT Team called me and reassured to correct the service issues and also the previous billing errors to be waived off if I reconnect with ACT

I did trusting that the promises would be kept up this time and I regret my decision
I have no internet now, plus open issues waiting to be resolved since days and no response or calls from any ACT team

my userid is 10726946

If this is the kind off service i think you shoulf not call up customers asking them to reconnect
ACT Broadband
 
Apr 17, 2019

RE: Customercare suggestion for a issue is to disconnect the ACT

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
DinPat
 
Apr 16, 2019

Customercare suggestion for a issue is to disconnect the ACT

Hi ACT Team,

Reference:
ACT Fibernet ticket no SR1025127598644

I have been having ACT connection for more than 9 years. Now since 1 and half week my ACT is not connecting, worked for 2 days in between and gone again. When i am following up they saying Junction box has an issue it needs to be restored.. same reason 4 days... after that, started saying we need set up junction box in my home where i am a tenent my owner's father is not ok to drill the walls.. customer service is saying i have to go negotiate with owner for that... is that my job!!? I have paid yearly subscripion with ACT and i am paying rent to house owner to stay... it ACT's responsibility to get my connection back.. field crew has been coming to home couple of time...why cant they go talk and negotiate with my owners as my owner also got ACT (because i suggested them for ACT)..

now the drama when i was in a conference meeting at office one customer service guy call me and said we are closing your ticket as it there unresolved long and we open a new ticket and if we dont find a junction point "we DISCONNECT your ACT CONNECTION" it seems. Is this a response for a customer who is having the connection for 9 years.

What is the escaltion channel for ACT... i bored of hearing routine answers for more than a week from customer service

I am wishing for good resolution than a crappy answer from customer service.

New Ticket no for reference:SR1025281336225

ACT Fibernet ticket no SR1025127598644 which they closed (which i am going reopen) saying it is there for long time unresolved.. is that reason to close... infact they have to take even more priority
ACT Broadband
 
Apr 15, 2019

RE: Advance Payment and Failure service

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
NawazA
 
Apr 12, 2019

Advance Payment and Failure service

Hi,

I have taken three month ACT Blaze plan and paid the complete amount including the instalment charge in advance.

My account no is ############.

the person who came for the document collection is Keshav with no 8884414680. He made sure that he will come to install the product this morning, however he is not picking up the phone now and not replying to text.

I tried you contact centre number's, 9121212121/7288999999, however the effort is in Vain.

Can you please look into this as a Matter of urgency and at least try the executive to call me in case of any issue.

Regards,
Asif Nawaz
ACT Broadband
 
Apr 12, 2019

RE: Loss of service

Dear Valued Customer,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

Regards,
ACT Fibernet
ACT Broadband
 
Apr 11, 2019

RE: Pathetic ACT service

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
rohmi
 
Apr 10, 2019

Loss of service

Loss of service This is horrible service from Act . My registered No is 8971608595. No Broadband every other day and I get a replay that finale is cut or issue is junction box . This is a patent reply from u guys . Almost everyday this is happening for last 3 months . No supervisor available no resolution available only call back placed but still no call back . This is pathetic . If u can’t give me service then disconnect the line and pay me for the router and take the router back . U guys are disgusting . I have to go to the consumer forum if this is not rectified at the earliest . This kind of service for such a huge amount . Get this rectified This is horrible service from Act . My registered No is 8971608595. No Broadband every other day and I get a replay that finale is cut or issue is junction box . This is a patent reply from u guys . Almost everyday this is happening for last 3 months . No supervisor available no resolution available only call back placed but still no call back . This is pathetic . If u can’t give me service then disconnect the line and pay me for the router and take the router back . U guys are disgusting . I have to go to the consumer forum if this is not rectified at the earliest . This kind of service for such a huge amount . Get this rectified
sameer siddiqui 8
 
Apr 10, 2019

Pathetic ACT service

I took a three month ACT swift plan on last Thursday that is on 4th of April 2019 and paid the complete amount including the instalment charge in advance.

I was assured that connection would be installed and enabled within three days but it's been almost a week now and there has been no progress.The ACT personnel who came and took the advance money from me is not even picking up my call.

The primary reason for me choosing ACT over other ISP was the assurance that the connection would be enabled within three working days. I am very disappointed and appalled by the service team of the ACT. Please urgently resolve this issue or refund me the amount ASAP so that I can approach another ISP.

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