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Act Fibernet - Bangalore

India,
Karnataka

Consumer complaints and reviews about Act Fibernet - Bangalore

ACT Broadband
 
Feb 15, 2019

RE: Intentionally Delaying Action on Service Requests for Disconnection and Fraudulently Charging my Credit Card

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Harish Nair
 
Feb 14, 2019

Intentionally Delaying Action on Service Requests for Disconnection and Fraudulently Charging my Credit Card

Account_ID: ############

Hi,

My name is Harish Kumar Nair. This is regarding the disconnection of my ACT Fibernet broadband connection. I first placed this service request on 2nd Jan, 2018 as I was relocating to a new area within the city. I was told that they will take action within 48 hours. After this i received multiple SMSs saying that the service request has been closed, but I kept seeing my internet account (############) was still active. I kept following up with the customer care team and they would raise a fresh service request each time (SR1021945884022, SR1022027866992, SR1022003114694) and kept giving me the same response that they will take action, however nothing seemed to be happening on the ground. I told them that for their delay in disconnecting the connection, I will not pay any money for services that I did not use and they told me that I am not supposed to pay anything.

After this, on Jan 29th, 2019, I get an SMS saying that my Fibernet service has been deactivated due to moving from existing address and that the invoice amount and due amount is Rs 0 (please see attached). I thought finally the matter is closed, but to my surprise I get another SMS on 3rd Feb, 2019 saying that my Feb month bill has been generated and the due amount is Rs 1279.39 (again can be seen in the screenshot). I again called up the customer care and registered a strong protest and they once again took a fresh service request (SR1022895611416) and again repeated the same usual response that they will get this sorted out and I can ignore the SMS. After this the service request gets closed on 4th Feb, 2019 but i still find my old account active and this continues for some more time and in spite of following more than 10 times I still did not see any satisfactory action on my service requests. Now to my shock, I receive a message on 8th Feb, 2019, that the bill amount of 1279 Rs will be processed as per the standing instruction i have issued when i never issued any standing instruction. I immediately called the customer care once again and this time the executive told me that they will proceed with disconnection and I will not be charged anything and I can ignore that message since it's a system-generated message. After going through so much, I did not believe a single word they said and kept wondering what if I have my card details saved on their app and they charge it without my authorization and to my horror it happened today.

To describe it as fraud and extortion would be an understatement as they have no right to debit this amount using saved details of my card. I did not expect ACT Fibernet to stoop down to this level when they are in the wrong from the very beginning and if this is the way they treat their customers then time has come to teach them a lesson. I am not going to stop until those who are responsible for this fraud are punished and fired and even if it means taking this to court and get DoT to suspend ACT Fibernet's license. This extortion has to stop and people who are harassing customers like this have to be punished. I have all the evidence that proves that I had done my best to get my internet connection disconnected and in spite of communication from ACT that there is 0 Rs due amount I was still fraudulently charged for the same. I am also going to send a copy of this complaint to the top management and CEO of ACT Fibernet and also post about it in public forums so that everyone is aware what kind of customer service ACT provides.

Thanks,

Harish
Mob: 9886649108


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