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Act Fibernet hyderabad

India,
Andhra Pradesh

Consumer complaints and reviews about Act Fibernet hyderabad

abhisheksaban
 
Oct 1, 2017

Shifting request not completed and harassing the customer

I have lodged a shifting Request on 28th september 2017, i have placed numerous number of calls last day and today. They are fooling me.if by today my connection didnt get transferred, i will lodge a case and complaint against ACT fibernet Hyderabad on tuesday.
ACT Broadband
 
Sep 19, 2017

RE: Worst refund process

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibrenet
Prakash N Sanchela
 
Sep 4, 2017

Worst refund process

Here is my detail :
Mobile number : +91 7416699819
City : Hyderabad

I have requested for a new Fiber ACT broadband connection almost before 1 and half months. The executive guy came on same day to collect and amount. He promised me that we'll do installation withing 2 days. I have waited almost 2 weeks and they didn't installed the broadband.

So i have decided to cancel the connection and get refund my money.
Then i have contacted customer care to get my refund back. So he told me it will be done within 7 working days.

Now it's almost one and half months since they are saying "Sir still it's in process, sir give us a last chance". They are just forwarding a call to random people and put me on hold for 10 15 min every time when i am contacted o customer care.

Every time i am getting the same answer "Sir very sorry for inconvenience, your refund is in progress. It needs some verification and all".

I really fed up by hearing those same words for just a 700 INR. I am wasting my time by calling ACT guys, such a worst service. They are on call if those people are in from of me i'll literally hit them badly. Not just because of money, but because of their false promise, because of wasting my time.

I don't understand this process to get money from us they'll come like a dog to collect a money..sir ye sir vo, ok sir and all. And for refund they have hell of process, a fake process. Poor people. poor service.

I am filing a case against the Fiber ACT, not just because of money but because of they have wasted my time and money both.
Fiber ACT people are such a beggar. A professional beggar.
ACT Broadband
 
Aug 18, 2017

RE: my net is not working properly

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
gmosin
 
Aug 17, 2017

my net is not working properly

i am facing problem it is showing dns server not found pls see that it work nicely and my a/c ############
ACT Broadband
 
Aug 12, 2017

RE: Worst Customer Service

Dear Valued Customer,

That's not the experience we want you to have with us. Please share your contact number and city name; we will look into this for you.

Regards,
ACT Fibernet
Trishool23
 
Aug 11, 2017

ACT FIBERNET Worst Customer Service

From last 1 week i am not getting net when i am login to act page it showing as log in from registered location were i am login from my own location.

I Have registered complaint by calling to customer care for around 6-7 times in this 4 days were i am getting same answer as that it will be resolved in 4 hours but till now i did not got a single call from any person regarding this.

worst Customer Service.

We are facing a serious problem with this.

Please kindly show me a solution .

Expecting a return mail.
Trishool23
 
Aug 11, 2017

Worst Customer Service

From last 1 week i am not getting net when i am login to act page it showing as log in from registered location were i am login from my own location.

I Have registered complaint by calling to customer care for around 6-7 times in this 4 days were i am getting same answer as that it will be resolved in 4 hours but till now i did not got a single call from any person regarding this.

worst Customer Service.

We are facing a serious problem with this.

Please kindly show me a solution .

Expecting a return mail.
ACT Broadband
 
Jul 27, 2017

RE: ACT-fibernet -Worst service -No Internet from 4 days still not yet resolved

Dear Valued Customer,

That's not the experience we want you to have with us. Please share your contact number and city name; we will look into this for you.

Regards,
ACT Fibernet
రవీంద్ర బాబు క
 
Jul 27, 2017

ACT-fibernet -Worst service -No Internet from 4 days still not yet resolved

I took 6 months plan and plan expires in Nov 17, This month net got disconnected 5 to 6 times tickets were raised but not resolved properly so recently on 24th again it got disconnected and not yet resolved still now, after 18 hours as promised if the issue didn't resolve you should call me and update the status, but not done.

After 48 hrs on 26 th I called customer care but still not yet resolved, and again they are asking for 18hrs time. If you idiots can't resolve the issue refund my money, I will go for another ISP. always why to say lame excuses. If ACT is really good customer friendly and caring refund my money back.
Lot my work is in pending.

Note: Don't take long Plans prefer only monthly plans or else these idiots will not respond properly.

**************Service is too worst********************
Thanks
Ravindra.
[email protected]
ACT Broadband
 
Jun 24, 2017

RE: CONNECTION NOT GIVEN

Dear Valued Customer,

We are extremely sorry for the unpleasant experience. We will get in touch with you and set things right.

Regards,
ACT Fibernet
ADITYA9642
 
Jun 22, 2017

CONNECTION NOT GIVEN

Hi Act team,

I have raised request for new connection 2 days ago online, i got immediate response from ACT team,They called me back explained plans .I was impressed by the way they responded .On the same day i have chosen a plan and one guy came to my home with Swipe machine. As i was very impressed i opted for a 12 months connection and paid the amount , but after that the person who said the connection will be given in 1 day ,was not even lifting my calls.After struggling for so much time i got other guy's number and he suggested me to go to the branch office.
What a standard followed by ACT!!!
When you need payment ,you come to our home and when you are supposed to provide assistance ..YOU CALL US to Branch!!!!

Highly dissappointed by ACT fibernet.I definitely didnt except this from one of the so called best service providers in hyderabad.I

T Aditya
7732091825
ACT Broadband
 
Jun 16, 2017

RE: unsatisfied with service

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Jun 13, 2017

RE: No internet for last 3 days, horrible customer service

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
yahiya khan
 
Jun 13, 2017

unsatisfied with service

Hi there

I am yahiya khan raised complaint regarding slow Running internet on 3 days back with Ticket number 10126772369, Requested send some body kondapur 500084 Bikhshapati nagar to resolve my issue ,same day got a call, to resolve on mobile but , was not available right away to make it. same guy again called me by 4 oclock asking to check my net told him it not yet resolve, i was told he send somebody but no body turn up.

Using your portal ACT because it is the best when your doing business and i cannot do my work without net ,If you guys took really seriously about service it will get done on the same day , but as usual, If not make done today itself please take out your connection ill go for JIO.

Regards
yahiya khan
9985064022
Navisri
 
Jun 11, 2017

No internet for last 3 days, horrible customer service

I am from Basaveshwara Nagar, Bangalore area, took internet from ACT Fibernet. Internet got disconnected for small rain. I opened ticket with their customer​ service, they kept giving me date saying it's going to get fixed by afternoon, evening​ by 8PM like they read from script. I checked what the original issue was and they had no answer, their ticket system online has no updates on status. It's been 3 days since I lost internet and no work has been done. If I call, customer service talks at high pitch like scolding and they closed my ticket. I took internet so I could complete my US based work.I work on prod servers and I have to be connected to VPN to complete my work. They have caused huge loss for me.
ACT Broadband
 
Jun 8, 2017

RE: I have raised a request for transfer my connection

Dear Valued Customer,

We are sorry to hear that and would like an opportunity to make things right. Please share your contact number and city name and we will investigate this matter

Regards,
ACT Fibernet
jagadeesh855
 
Jun 6, 2017

I have raised a request for transfer my connection

I have raised the request for transfer my connection on May 31st 2017 today is june 1st 2017. on June 1st person from act fibernet called me but with out shifting my connection he closed my request. I have called to customer care again they taken new request and no one is contacted me again I called no one is contacted me worst worst service i never face this kind of situations... Beam is so better compared to Act...
vivek278
 
Apr 19, 2017

Issues with Internet access every week

Getting issues with internet access every few days and no permanent fix has been provided. Have already raised 3 complaints in the last 3 weeks but the fix provided is always temporary. Kindly let me know how to escalate this as this impacts my office related work greatly.
ACT Fibernet account no ############.
ACT Broadband
 
Mar 9, 2017

RE: Poor broadband speed

Dear Valued Customer,

We regret the inconvenience caused. Please share your Contact Number and City, we will get back to you.

Regards,
ACT Fibernet
ACT Broadband
 
Mar 9, 2017

RE: No internet from yesterday

Dear Valued Customer,

We regret the inconvenience caused. Please share your Contact Number and City, we will get back to you.

Regards,
ACT Fibernet
Mohanreddychevireddy
 
Mar 9, 2017

No internet from yesterday

Yesterday night onwards no internet plz resolve as early as possible
manoj_solo
 
Mar 8, 2017

Poor broadband speed

They committed to provide me speed of 15mbps but my speed at home never exceeded 5mbps. Yet times at nights I dont even this speed too. This is really frustrating

Verypoor customer service

Regards,
Manoj
ACT Broadband
 
Feb 22, 2017

RE : no internet connection from past 2 days

Dear Customer,

The above mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Feb 18, 2017

RE : no internet connection from past 2 days

Dear Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet

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