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ACT Fibernet

India,
Andhra Pradesh

Consumer complaints and reviews about ACT Fibernet

ACT Broadband
 
Oct 26, 2016

RE : No internet no resolution broke SLA

Dear Customer,

We believe we have resolved the issue. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 24, 2016

RE: NO CONNECTION AND WORST CUSTOMER CARE

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 24, 2016

RE: No internet no resolution broke SLA

Dear Valued Customer,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 24, 2016

RE: No service support

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries SMS TC HELP to 99459 99459 from your registered no.

Regards,
ACT Fibernet
Pkt0008
 
Oct 23, 2016

No internet no resolution broke SLA

I have raised a complaint on 20th October
No internet or no resolution till now
I have called customer service more than 5 times
No solution
Worst service
I want to escalate this. I want act Fibernet to pay for my loss due to no internet service.

Act team.: do not reply.to.this if you don't resolve this. I don't want your fake text book replies.

10123950121
ACT Broadband
 
Oct 22, 2016

RE: NO CONNECTION AND WORST CUSTOMER CARE

Dear Valued Customer,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 22, 2016

RE: No service support

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
[email protected]
 
Oct 22, 2016

NO CONNECTION AND WORST CUSTOMER CARE

I have raised a ticket: 10123952381, 5 days back. No body communicated from the team. Everyday I have to call for the status and everyday the Supervisor is asking for 24 Hours of time. WORST CUSTOMER SERVICE. PATHETIC CONNECTION. NO ONE SHOULD EVER GET THIS CONNECTION. EXTREMELY DISAPPOINTED. Stuck with this network as I have already paid the money in advance.
WajahathM
 
Oct 22, 2016

No service support

I have Act fibernet connection for the past 3 years. I have opted for 6months plan.
Since last month I am facing connection interruptions.
Last month 20 September 2016 I had a problem with the connection. It took more than 15 calls to the customer care number and after spending over 30minutes (3 times) waiting on the line to be able to speek to the next level supervisor. I must have spent over 3 hours on the telephone.
The complaint was resolved after 7 days.
Now
Since 2 days I am again having net problem. Have already made 4 calls to the customer care number and they have a standard answer "It will be resolved in 24 hours"
The ticket number issued by them is 10123951546.
ACT Broadband
 
Oct 21, 2016

RE: ACT Fibernet REfund

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 21, 2016

RE: Slow internet no proper response

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 18, 2016

RE: ACT Fibernet Transfer

Dear Valued Customer,

We are sorry for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
care4u
 
Oct 18, 2016

ACT Fibernet Transfer

Hi,

I applied for transfer of connection to my new address on 10th of October 2016. But despite several followups none of the engineers has turned up to take care of the same.

No idea how much more followups required and where to escalate the issue.

If any one could help???


Ticket no. 10123809229.


Regards
Praveen Agrawal
7767924670
ACT Broadband
 
Oct 17, 2016

RE: regular internet disconnections

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 16, 2016

RE: frequent connection issues

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 15, 2016

RE: frequent connection issues

Dear Valued Customer,

We are sorry to know about it, we will look into your issue and get in touch with you.

Regards,
ACT Fibernet
vinaypal2
 
Oct 15, 2016

frequent connection issues

Frequent connection problems are not acceptable . Overall it is pathetic service to customers and they need to keep calling to customer care number . It's not a ideal service provider to suggest to others .Tickets are addressed after several follow-ups by customer .

Complaint no : 10123859445
ACT Broadband
 
Oct 14, 2016

RE: fup limit

Dear Valued Customer,

Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet
dheerajc2c
 
Oct 14, 2016

fup limit

I got a message saying your act plan has been upgraded without any extra charges to 75gb per month from 50 gb...and the speed of 15mbps from 10 mbps...and today is 14th October and now I received a message from act fibernet saying my 80% of my fup limit is over...I mean what the hell is this? I didn't even use internet properly compared to previous months and still 16 days to go how will 80% of fup get finished even with 75gb and 15mbps speed? This is ridiculous..I want action to be taken right away
ACT Broadband
 
Oct 13, 2016

RE: regular internet disconnections

Dear Valued Customer,

We apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 13, 2016

RE: Internet dead slow

Hi Valued Customer,

Your mentioned grievance has been resolved. For further queries SMS TC HELP to 99459 99459 from your registered no.

Regards,
ACT Fibernet
shivakavadiguda
 
Oct 11, 2016

regular internet disconnections

I shiva kumar customer ACT Fibernet customer holding Account No. ############, My registerted mobile number is 9908145388.

This is to inform you that we have very poor service from ACT Fibernet. The issue is we have regular disconnections and when I called up customer care all the executives have been kind enough to raise requests with resolution time of 24 hours. but it never happens and we must continuously calling the customer care and keep listening the same. but I never got either the back up or connectivity problem solved .

Last time on September 17th I want to talk to floor supervisor on the issue it took 53 minutes to transfer the call from executive to floor supervisor. its a shame. every time I get the problem and to fix that they are taking 3-4 days to fix.

I have called so many times to technical department and customercare and also send the so messages and Mail to customer care. Mailed to Nodal officer and Appellate Team. No one is responsive.
Ticket information

Ticket Registered
Ticket No:10123308646, 10123340062 Date: Tue, Sep 6, 2016 at 3:23 PM
3 DAYS NO INTERNET
Ticked has been closed
Ticket No:10123308646, 10123340062 Date: Fri, Sep 9, 2016 at 9:35 AM

Ticket Registered
Ticket No:10123431544 Date: Wed, Sep 14, 2016 at 7:42 PM
4 DAYS NO INTERNET
Ticket No:10123456514 Date: Fri, Sep 16, 2016 at 11:23 AM

Ticked has been closed
Ticket No:10123431544,10123456514, 10123456657 10123456514 Date: Sat, Sep 17, 2016 at 2:52 PM

Ticket Registered Fri, Sep 30, 2016 at 1:13 PM
Ticket No: 10123669494
3 DAYS NO INTERNET
Ticked has been closed Sun, Oct 2, 2016 at 3:48 PM
10123693465 of ticket type SD

Ticket Registered Tue, Oct 11, 2016 at 11:12 AM
Ticket No: 10123821562
Same problem today
ACT Broadband
 
Oct 11, 2016

RE: Poor customer value and consistently no connectivity

Dear Valued Customer,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 11, 2016

RE: Continuously internet connectivity problem

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 11, 2016

RE: bill payment

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Regards,
ACT Fibernet

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