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ACT Fibernet

India,
Andhra Pradesh

Consumer complaints and reviews about ACT Fibernet

rajesh0129
 
Nov 10, 2018

Slow speed

I am complaining due to slow wifi speed. I work all week. I only use the internet on weekends. If this is the kind of serwice i get (100 Kbps), adwertised as 100 Mbps, for which I am paying 1300 rs per month, i think would like to end my internet connection at the earliest

WORST INTERNET SERWISE PROWIDER - ACT FIBERNET

Slow speed

ACT Broadband
 
Nov 5, 2018

RE: Shifting of leased line connection

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Maheshpragna
 
Nov 2, 2018

Shifting of leased line connection

This is the worst service provider in Hyderabad, We lodged a request on October 4th for shifting our existing internet connection and it November 2nd passed away and they have not shifted connection nor showing any sign of returning money which we paid for 6 months in advance, There are absolutely idiots working in ACT Fibernet, Just doing timepass for 30 days without any action on compalaints, Called them many times and they simply provide an answer tomorrow it will be done, This bullshit answer they are giving us since all this 30 days...

Guys Never take ACT Connection they are utterly waste service providers...
ACT Broadband
 
Oct 30, 2018

RE: Internet isn't working since last 48 hours

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
chakka.sowmya
 
Oct 29, 2018

Internet isn't working since last 48 hours

Internet isn't working since last 48 hours for my whole building. CC says fiber has been cut and ask for 24 hours every time i call them. There's no action taken till now and cc execs are no brainers. They've no info on what's going around and they simpy says 24 hrs.

PATHETIC SERVICE.
ACT Broadband
 
Oct 25, 2018

RE: Internt not working

Dear Valued Customer,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 22, 2018

Not providing service

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
asad542
 
Oct 20, 2018

Not providing service

Internet services are not provided properly and no body is taking complaint
ACT Broadband
 
Oct 17, 2018

RE: Internt not working

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 17, 2018

RE: WORST MAINTAINENCE

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 17, 2018

RE: Irresponsible customer care

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Siva Prasad Adugula
 
Oct 15, 2018

Internt not working

Hello Sir,

I have taken new internet connection on 5th October 2018 from ACT Fibernet, Hyderabad.
They have charged 5585 rupees for 6 months of internet connection .
It worked for 3 days.
It is not working since yesterday. ie; 15-10-2018.
I have been contacting customer care. It isn't connecting for 90% of times.
Customer care connected only once in 24 hours.
I have already filed a complaint through IVR. The complaint number is 10133391889.
I got a message that it will be attended by 8 pm Oct 15th 2018. But nobody looked into this issue.

I request ACT Fibernet to refund my money regardless of you solve it or not. It is already late. Please refund my money.

Please don't experiment on customers.This is not the way of doing the business. We already lost personally by taking your connection. Please refund my money. I don't need your service.That it.

Thanks
SRINATHSUNNY
 
Oct 13, 2018

WORST MAINTAINENCE

I have Complained to Act Fibernet Regarding service Problem on 12-10-2018...my compalint no: 10133367602..i got a message mentioning my complaint will be solved by 13-10-2018 by 3.00pm.. but i was not attended by anyone..i have made 5 calls to ACT Customer Care to speak to the Executive..but i was not attended by even a single call....this is not the first time ACT is not providing proper service...ACT FIBERNET COLLECTS BILL ON TIME.. BUT SERVICE IS ALWAYS DELAYED AND NOT PROPERLY RESPONDED...so please take necessary actions on the company...am expecting my complaint will be resolved on time.

Thank you.
Phani Kumar
 
Oct 12, 2018

Irresponsible customer care

I applied for connection on first week of October and paid for 12 months. The person came the same day I applied for the connection but till now the connection was not set up. I was neither given the refund nor the connection.
ACT Broadband
 
Oct 12, 2018

RE: No Wi-Fi from last 3 days, worst support

Dear Valued Customer,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 11, 2018

RE: Business connection - 3 days no connection

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name. We will look into this for you.

Regards,
ACT Fibernet
bensuraaga
 
Oct 10, 2018

Business connection - 3 days no connection

I have taken a business broadband connection from Act Fibernet. The connection is down for 3 days and the company is not fixing the issue. They don't even specify when it will be resolved by even though they have promised a very high SLA for business broadband connection.

They refuse to acknowledge in writing that the nature of the issue and by when it may be expected to fix it by. Mr. Murali Goud who is the Hyd in charge refuses to send even a simple response acknowledging the issue and letting us know what actions are being taken to resolve the issue. This has happened a couple of times before and their technicians/customer service agents have behaved in a similar fashion and hence this post. For business customers, they have provided a 4 level escalation matrix and which is a whitewash just to attract new customers and is targetted only to fool customers into believing their SLA promise.
ACT Broadband
 
Oct 10, 2018

RE: New connection pending

Dear Valued Customer,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [email protected]

Regards,
ACT Fibernet
ACT Broadband
 
Oct 9, 2018

RE: No Wi-Fi from last 3 days, worst support

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Narahari M
 
Oct 8, 2018

No Wi-Fi from last 3 days, worst support

Dear Customer,Ticket no: 10133278054 is registered. Please allow us some time to address your complaint. Our team will ensure fastest possible action. Track your request using the ACT fibernet app https://is.gd/actapp. - ACT Fibernet .

1. No wifi connectivity from last 3 days
2. No proper action by customer care team
3. No proper action by technician
4. Nodel officer call also not connecting

Very very worst support
Shashank Karampuri
 
Oct 6, 2018

New connection pending

Complaint due to the delay in providing complete service to my Organization. We are facing lot of problem due to delay. Sales person not giving proper response. he showed interest in getting her connections target but not interested in costumer service even customer care too. Sales person not given proper information before crediting cash. Now he was so carelessly saying it takes time 5400.00 credited to company current account for the plan 6+2 months. If not interested credit back amount. We choose another network. Location: Warangal sales person:- Shenkar rao
. Contact number: 9100974433.


Ticket No:10133271435
Ticket Description:
Ticket Priority: Higher
Ticket Status: Pending

Regards,
Shashank.
ACT Broadband
 
Oct 6, 2018

RE: Connection issue and customer care isn't responding

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
ACT Broadband
 
Oct 4, 2018

RE: Internet service & customer care no response

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
AvinashMamidipalli
 
Oct 3, 2018

Connection issue and customer care isn't responding

Act internet is not connecting since 2 days, when I called to customer care no one is responding. No action is taken against the request placed through online
Murali Kedari
 
Oct 2, 2018

Internet service & customer care no response

Hi ,

I lost my whole day with internet connection. Customer care is not responding by saying message as tentative unavailable . Very poor. I have to do work on my project. But it isn’t done due to their bad service even though by taking money. Please look into it. Please do justice like it should not happen to others also.

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