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ACT

India,
Karnataka

Consumer complaints and reviews about ACT

ACT Broadband
 
Oct 10, 2019

RE: Service Bad

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.
Rosh rk
 
Oct 6, 2019

Service Bad

Respected Sir,
With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. I have made several calls on your number but no one answered my calls. As you know I am a (SHARE TRADING EVERY DAY. ( THIS CONNECTION IS SERVER FOR MY OFFICE )and most of my work is done online and for that, I need a proper internet connection throughout the day. This is not a professional way to run a business. (Every time no proper service & support ur end.) , BANGALORE TEAM'S WORST SERVICE
You need a proper customer service department. I always pay my dues within time and still, I have to face such issues. It would be highly appreciated if you respond you my complaint as soon as possible.

SR10230483081052
SR10230544702372
SR10230483068792
Thank you.
Regards,
gunasarwan
 
Sep 20, 2019

Act_Refund for New connection

Hi Team. I have raised a new connection for ACT internet and made a payment in the portal. After few hours I got call from your team and they said that there is no feasibility in my apartment. I asked them to raise refund request. after that I did not get any update from your end. I called customer care more than 100 times but no proper reply. More than 3 months no update from your team.
ACT Broadband
 
Sep 11, 2019

RE: Not getting the refund!

Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet
shivkr1312
 
Sep 10, 2019

Not getting the refund!

I have paid advance rental for ACT broadband for 12 months but then the said they could not provide internet connection in my area and I'll have to apply for refund. But, It's been more than a month now and they are not responding. I have written several mails and made many calls to the customer care, but they always ask me to wait for 24-48 hours and do nothing. I am planning to file a complaint on consumer forum.
ACT Broadband
 
Sep 9, 2019

RE: New Connection not Activated

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
ganeshEzhilan
 
Sep 6, 2019

New Connection not Activated

Act new connection not activated hence want to close
Hi,

My Account number is ############. I paid Rs 4103 on 03/Sep/2019 for new broadband connection for 3 months thru UPI. since I paid the payment online no one is responding properly. I contacted multiple times customer care they answered just to cut the call for now or they make to wait for more 15 minutes and they cut the call. Till now, the connection is not activated. I completely fed up with ACT service. I do not want to continue with ACT close my account and refund the money rs 4103 I
paid.

Today also your sales guy had called me and ask me to open a new connection on some other name, you people are keen to collect money but not providing the connection as told.

Just because a salesperson told me to make UPI payment now customer service telling UPI payment won't work here so they are asking me to take new connection

Multiple requests were sent to Act customer care mail ids to close my account and pay the refund amount Rs 4103. The saddest part is they are replying to my multiple emails even nodal officer and APPELLATE AUTHORITY and they didn't even raise an escalation or ticket for my complaint.
I never expected this from the company like the ACT.
Worst customer service

They will be at your doorstep next minute when you enquire about new connection once payment is done they won't even pick your call to respond to your message

I'm attaching my UPI transaction details

Regards,
Ganesh
+91 ###

New Connection not Activated

charan211
 
Aug 18, 2019

ACT Digital TV Fraud

Hi All, we have paid the amount of 1091.33 on Friday for activating the services. the amount is debited from our account.

But none of the channels are activated until now. we had registered a complaint on Friday itself the first complaint number is 0011486259 and the second complaint number the second complaint number is 0011486756., also have spoke two times in two days.

Even spoken to there escalation contact Vijay but no solution neither the service is activated. This is repeating with us.

ACT is totally fraud company and are cheating customers. please help us in getting justice.
ACT Broadband
 
Aug 7, 2019

RE: No installation and no refund

Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet
Kunal358
 
Aug 7, 2019

No installation and no refund

ACT took rental in advance and since then are not able to provide internet connection to me stating there is installation problem in your area. After calling customer care even if waited 15 min to talk suddenly they will disconnect the call. Send multiple mails and reminders to refund the money but only mail states within 48hours they will contact you but it will take ore than month to come that 48 hours. Can someone please help how will I get my money back? I am thinking of going to consumer court as many people face the similar problem please do drop mail on [email protected] so that we can fight against them together.
Act Id - ############
c s raju
 
Jul 18, 2019

no call attended/ no response

My no 11309255. ph 9741260062
NO way to contact them on phone.
Last 6 months, mssage come our CR executive busy talking to other customers.
That iw why I pay only monthly charges.
Our neighbour disconnected forcibly. They did not disconnect even after 15 reminders.
Should I send registered letter to their address or disconnect cable myself.
onlinecomplaint is bogus. not possible to complaint.
My connection goes off when power goes off. They register the complaint thru automated system and close within 24 hours thru automated system.
ACT Broadband
 
Jul 2, 2019

RE: SAD SERVICE

Dear Customer,

We regret the inconvenience caused. Please share your Account ID or Ticket no for us to investigate the issue.

Thank you,

Team ACT Fibernet
someshwari
 
Jul 1, 2019

SAD SERVICE

I WILL NOT PAY THIS MONTH BILL.

I called the customer care and they promised to change the batery in 24 hours and it more than 72hrs nothing happened. I have no time to waste anymore.

EVERYMONTH SOME OR THE OTHER ISSUE, IAM TIRED OF CALLING YOU GUYS TO SORT THE ISSUE TO ADD ON THERE ARE NO ENOUGH EXCECUTIVES WHO CAN HANDLE THE QUERIES, THE CALL GETS DISCONNECTED AFTER WE STAY ON THE QUEUE FOR MORE THAN 15-20 MINS,


IAM DISCONNECTING THIS SERVICE. DO NOT REACH ME FOR ANY DUE AMOUNT.


THANKS FOR YOUR REDICULOUS SERVICE.


SOMESHWARI

MOBILE -9980141081
Nazia31
 
Jun 30, 2019

Internet not working

internet is not working, cable from the box has been disconnected since the box is locked we can't fix it. I have called customer care so many times and it is still the same. Disgusting service, I will break the box if it doesn't get fix in the ETA provided
Vikash Sinha261
 
Jun 27, 2019

Not providing Internet and not refunding Money

Act asked to pay money in advance for connection and now are saying currently in my area there is no coverage. Its been more than 1 month now and they are not even refunding money. Nobody even replies for the mail or call for refund. they are running a scam by taking money from people and not returning.
Vikash Sinha261
 
Jun 27, 2019

Not providing Internet and not refunding Money

ACT took rental in advance and since then are not able to provide internet connection to me stating not delivering currently in your address. When i have asked for refund they do not respond. can someone help as to how act will refund my money
ACT Broadband
 
Jun 12, 2019

RE: No internet

Dear Valued Customer,

Sorry for an unpleasant experience. Let us check the issue and get back to you with a resolution. Please share your ACT Account ID or Ticket Number for our team to get in touch with you.

Regards,
Team ACT Fibernet
pramodh.d
 
Jun 10, 2019

No internet

Horrible service by ACT broadband... No internet for more than 5 days... It takes more than 15 min to get customer care agent on call and every they give same response as they are working on it and connection ll be restored...
Deen Dayal Upadhyay
 
May 30, 2019

No internet service since 10 days

SR1026651386542. No internet since 21st July 2019 and today I am writhing this on 30th May 2019 on complaintboard.in from my office network. I have called at least 50 times every day from the day of logging the call. Always busy and if lucky I would get to speak to 1 customer care representative. Always rude. They disconnect the call within a few minutes every single time. So arrogant are the representatives that they say you can call nodal officer Srinivas R 08042840044 and there is nothing they will do. I am shocked with this type of response. I called the nodal officer at least 10 times in the last 2 days. Its just another call center and I was not able to get through. I wrote emails to [email protected] and [email protected] and there is no action yet. The floor supervisor I spoke to said.. "it is not just you but a large number of people are affected due to rains..." Oh really!!!??? Monsoon is just starting and you are hiding behind that silly excuse!!!? Its over 10 days now and there is no internet service. Did we have an earthquake in Bengaluru or what??? They have a service TAT of 24 hours and not 240 hours and still service is not restored. Additional service request SR1026762541172 was logged on demanding compensation for the lost service and time. Wow!!!! I got a waiver of Rs.182/- Oh my god!!! How generous of you, you foolish people at ACT!!!
ACT Broadband
 
May 6, 2019

RE: Dissconnection of internet

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Shivani M
 
May 5, 2019

Dissconnection of internet

Disconnection of internet before the due date inspite of paying the bill.
Nivetha Naidu
 
May 4, 2019

Worst broadband ever

I have paid Act for 6 months package that's Rs. 7500. It has been 12 days and no one even bother to sort this and there customer service is pathetic. I need refund and i they dont even listen to it.. im extremely unhappy and scared if this could be a scam.
ACT Broadband
 
Apr 1, 2019

RE: INTERNET NOT WORKING

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
ACT Broadband
 
Apr 1, 2019

RE: Net not working

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Amritha Manuraj
 
Mar 29, 2019

INTERNET NOT WORKING

INTERNET NOT WORKING.... THIS ISSUE IS BECOMING MORE FREQUENT.. PLEASE TAKE CARE OF THIS ASAP!!!!

Registered number : 8951008379
Name : Amritha Rejanair

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