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Andhra Pradesh

Consumer complaints and reviews about ACT

ACT Broadband
Aug 16, 2019

RE: Pathetic experience

Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

ACT Fibernet
Aug 14, 2019

Act - Pathetic experience


My name is Srinivas. My mobile number is 9849312687. My Act Fibernet connection was disconnected as I did not pay the bill till yesterday. I paid my Internet connection bill yesterday (8/14). Below is the Payment receipt details. Still my connection is not restored. I have been continuously trying to reach the call center but no use. When I try to chat on the support it still shows that I have not paid the bill and the account is suspended. This is a pathetic service. You are indirectly forcing people like me move to your competitors. Reaching out to the call center representative is the toughest job with Act Fibernet. Please do the needful and restore my connection at the earliest.

Received fromSRINIVAS SARMA .
Account Number############
Payment NumberP1-7912386
Date of Payment2019-08-13 15:01:32
Transaction Reference numberBBPSPT01STYOWX9T
AmountRs 796.50
Transaction detailsBillpayment

ph: 9849312687

Act - Pathetic experience

ACT Broadband
Jun 11, 2017

RE: wrong billing

Dear Valued Customer,

We apologize for the inconvenience caused; we will look into the matter and make every effort to assist you.

ACT Fibernet
Jun 9, 2017

wrong billing

Wrong billing generated in ACT Portal without proper justification and even not used net.

Due to address change i was not used ACT net since April 6th 2017 which was already communicated to Customer care ACT many times through phone and ACT portal.

Now the time has come to use ACT net at my new address, i spoke with Customer care on 28.05.2017, they have arranged cable connection at new address on 04.06.2017.

ACT representative collected cash Rs: 456/- on 28.05.2017 to reactivate my account.which is due amount showing in the May month bill. But i was not used in May month due to address change. why it has been collected?

Actually i started using ACT net on 04.06.2017. the bill amount should be 472/- for the June 2017.

Why again bill generated for June 2017 as Rs: 591/-???

This is wrong bill generated at ACT as well as May bill also wrong which i have paid due to forced by ACT representative Murali while activating my Account on 28.05.2017.

So plz. amend the bill to 472/- for the June 2017 which month my account started using ACT net. and refund my amount Rs. 456/- which i have paid already. or else less Rs. 456/- from Rs. 472/- and make the due amount Rs:16/- which should i pay.

Note: Regarding this issue, i spoke with ACT Customer Care Executives many times Since long days, but not resolved my Billing issue till date.

Today (i.e. 09.06.2017) i checked my ACT portal pay bill, it is showing one more wrong amount Rs: 936/-.

I wasted my phone balance amount around 200 rupees to call ACT customer care many times since long days.

I do not want to use ACT net further, I sent mails to [email protected], [email protected], But no response.

I want justification from ACT for all my queries. and i want my paid amount 456/- back.

All other network providers are waiting for my interest.

ACT Account ID: ############

wrong billing wrong billing

ACT Broadband
Aug 20, 2016

RE: ACT connection

Dear Valued Customer,

We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

ACT Fibernet
Aug 19, 2016

ACT connection

I paid money for ACT broadband connection 2 weeks ago, and someone came, dropped the cable and went away. None of the ACT customer care numbers, not the executive is reachable.
ACT Broadband
Jun 14, 2016

RE: No internet from last friday. No response to complaints

Dear Naveen_Po,

Your mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected]

Warm Regards,
ACT Fibernet Hyderabad
ACT Broadband
May 26, 2016

RE: No internet from last friday. No response to complaints

Dear Naveen_Po

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad
May 25, 2016

No internet from last friday. No response to complaints

Ticket no: 10121889263

Hi, We are tired to get a response from technicians on internet service. There is wire cut happened due to heavy rain fall on Friday but still now issue is not fixed. Internet BOX set up at my home and 8 other connections are also not getting internet. Few of my neighbors are getting ACT services but what mistake we did? We have also paid money and then using your services but no response from you guys.
I will go ahead with disconnection and that directly impact loss of 8 customers for ACT if i don't get response by tomorrow.


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