My tv concation not working bill colation not riciving

I am using ACT DTH for last 1 years as I have opted for the yearly plan. Every week there will be technical problem as services wont be available for a day or two. When you call customer support standard answer, issue will be resolved in 24 hours. After 24 hours the same customer care rep says, your issue was resolved and have to take new service request and they wont share complaint number.
So if anyone planning for ACT DTH wish you all good luck .

My setup box is repaired.one of the worker came and replaced it by saying use it till your setup box is repaired.it took 2 months but till he didn't gave it back.now again this setup box got repaired.they took it but they didn't gave anyone setup box back and also not giving good response to customers.always saying come tomorrow. But coming to take money at time and they didn't picking up their mobiles if we calls.

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Hello,
The channel asianet is not been connected properly there is lot of signal problem please make this problem cleared hope that will be done
Thank yoi

Dear Valued Customer,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

Regards,
ACT Fibernet

HI,

I use to pay ACT TV able bills regularly. But for the past 2 months nobody has come for collecting the bill. I have informed 3 times concerned regular bill collection person to come and collect the bill. But he never turned up.Today i.e.on 30/5/18 they have blocked all the TV channels.On enquiry they said because of non payment of the bill. They did not come for collection of the bill even after asking them to come and collect. Is it justifiable from their side? I feel it is better to switch over to some other good cable provider. my mobile no. 9972589898.

venkataswamy B

Please help me with blocking of channels procedure.

Thanks.

Hi, ACT team is not providing any information when requested about blocking particular channels. Please help me on this.

Thanks.

Eployees are not respect to customers,they were not talking polite.they are talking irrespective.only first floor near by reception cabins only one of cable tv contact person.this is too much.i don,t know his name.please speak to customers polite.

Dear Valued Customer,

We are sorry for this. Please share your city name; we will get in touch with you.

Regards,
ACT Fibernet

Im using act cable since 2 years from that time services is no good ,collection agent comes every month and take 250in time but we call any problem they will never come , my box not working properly we inform it technician he was come take box 20day back from that no proper response from them ,now I want return back to my box to act because of service is good entire nellore district. Suman 9494292478

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

ACT is regularly defaming itself, because it's personnel are not responsible and they are not responding to the customers in a correct way. I am the customer using for 2 years.
Their service is not good. They disconnected my digital tv connection without proper reason. And their response in this regard is very poor. After get disconnected i didn't even get a proper response. They are saying that, there is a miscommunication that's why my connection get disconnected.
Now, I strongly decided to cancel my subscription with ACT digital TV due their poor response. They didn't take immediate action to solve my problem. I was in waited for several days. I asked them about refundable policy. They are saying only Rs 250/- will be refundable on submission of set top box in return. They are not even disclosing refundable policies to the customers correctly. This shows how well they are maintaining transparency towards cusomters.

Chekkaplli, musunuru mandal, krishna district

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

Act TV is a unique cable service provider. They charge in advance and then you have to continuously chase then to get the service. Not only is the quality of service pathetic but the customer care is even worse. Frequent unresolved technical issues and absolutely no one to take responsibility. To connect to customer care itself take 5-10 mins. There is no escalation point, no compliance to service SLA and zero accountability. Their motto is " We want your money first and then you can go to hell"

Hi

This is soumya here from bangalore fedup calling customer care call not get connected .

Problem Took a package of 7 months customer id 11406596 so many ..channels are blocker even though included in package example udaya .

Contact

Shashikumar 9341435130 / 9880637820

Dear Valued Customer,

We are sorry to know about this. Please share your contact number and location, so that we can assist you in a better way.

Regards,
ACT Fibernet

Hi,

I had registered a service request via customer care for transfer of ACT Digital TV connection(Complaint no 0009967858).

I am very disappointed with the TAT. It has been a week calling the customer care, they have no update for me. Every time they give me a standard response that the request has been shared with the field executive. No body has come to my house to do the installation, nor have I received any call back regarding any update.

This is very irritating and I am very disappointed.

Thanks,
Aastha

Dear Sir

Ref; Box Mac number: 34BDFA59238D
Purva Venezia, A1005, Yelahanka, Bangalore

We had stopped temporary connection of TV connection, as we were out of station

Despite of several calls to your office, we have not received the reconneciton of the cable TV connections.
can some one check on this , why it is taking so long for activation of the connection.

awaiting your immediate action for reconnection

Regards
Dhanalakshmi
9590995131

set top box modelDHCT CISCO 23600VB-MM-1S/N MT0778744 PICTURE ON THE SCENE STABLE NOT MOVING

Hi
Act tv charging monthly charges area wise differently. Even from same apartment its rate is different from house to house. Its not fair and in long term its difficult for you to sustain in the market.

Hi, it's been 24hr, since the complaint filed. But not fixed yet. Poor service!!

Hi,

We are using ACT Digital TV,with Account No: 11904898 and Mobile Number:9597810091.
From two days,the picture is not being displayed and only audio is heard. I have even complained through calling
customer care number a number of times but there is no response.
I request you to rectify the issue as soon as possible.

Regards
Sirisha