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ACT TV

India,
Karnataka

Consumer complaints and reviews about ACT TV

Gayatri krishna
 
Mar 25, 2019

No action taken

no action taken
hi,


Its very disappointing that act has got an irresponsible team of members
that none of their customer service is responding to my complain regarding subscription of the channels that ive asked for
this is really irritating!! its been more than a month since im behind this and none of their team is really helping out


Thanks
Gayatri
ACT Broadband
 
Mar 18, 2019

RE: no action taken

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
sumathy k
 
Mar 16, 2019

no action taken

hi,


Its very disappointing that act has got an irresponsible team of members
that none of their customer service is responding to my complain regarding subscription of the channels that ive asked for
this is really irritating!! its been more than a month since im behind this and none of their team is really helping out


Thanks
sumathy
Akshay1987
 
Mar 12, 2019

Disconnection of one of the ACT TV

Hi,
I wish to disconnect one among the two ACT TV connections I currently have running in my home.
Please let me know how can I go about doing it.

My name is Akshay and mobile number is 9844438513.

Thanks
9066646330
 
Mar 8, 2019

Generated wrong bill

Hi Team,

Last 3 months My act digital TV has generated wrong bill. I have called the customer care and no one has respond carefully and still not solved my issue.
I have paid 340 monthly charge on 27 December 2019 after that my connection has supposed to disconnected . but still is is generating the bill.
Kindly resolve it ASAP or else disconnect the connection . I wanted new HD channels or new connection.
my mobile number is - 9066646330 kindly contact with me
thanks

Generated wrong bill

ACT Broadband
 
Mar 7, 2019

RE: Digital TV

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Sundaresh K
 
Mar 6, 2019

Digital TV

No response from Act despite repeated calls to one Mr.Suhas who is sitting in the nodal officers desk. He told one week back that concerned personnel will contact me immediately to update me regarding the new tariff of digital TV. Neither he is available over phone as it will be continuously engaged. He does not have even the courtesy of checking up with me whether the customer care executive has contacted me. This clearly indicate his irresponsible attitude towards ACT valued customer. ACT does not have recording facility for internal quality purposes? Had it been there, it would have curbed the indifferent attitude of your Nodal help desk employees like Mr.Suhas. Let me see with this complaint anybody from ACT Digital TV will contact me..... K.Sundaresh.
[email protected]
 
Feb 18, 2019

Subscribed channels not activated

Its been more than a week since I subscribed for the channels and also made the payment. Till date, none of these channels are activated, I have called your useless call center and informed them several times and also raised the complaint. None of your call center staffs have supported me in resolving the issues. The standard response I get from them is by today it will be activated and so on. Your customer support staff are inefficient and lack the basic ethics in servicing customer queries. The quality of service is below par and pathetic. I want the senior management to look into this on priority and resolve the issue.

Contact number is 98862 18179
Dindu9
 
Sep 4, 2018

Act tv donation prabulam

My tv concation not working bill colation not riciving
Mohan Ravi
 
Aug 16, 2018

ACT DTH Worst customer support & service

I am using ACT DTH for last 1 years as I have opted for the yearly plan. Every week there will be technical problem as services wont be available for a day or two. When you call customer support standard answer, issue will be resolved in 24 hours. After 24 hours the same customer care rep says, your issue was resolved and have to take new service request and they wont share complaint number.
So if anyone planning for ACT DTH wish you all good luck .
Sathwick
 
Jul 6, 2018

About act setup box

My setup box is repaired.one of the worker came and replaced it by saying use it till your setup box is repaired.it took 2 months but till he didn't gave it back.now again this setup box got repaired.they took it but they didn't gave anyone setup box back and also not giving good response to customers.always saying come tomorrow. But coming to take money at time and they didn't picking up their mobiles if we calls.
ACT Broadband
 
Jun 26, 2018

RE: Connection problem

Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet
Shilpa s nair
 
Jun 24, 2018

Connection problem

Hello,
The channel asianet is not been connected properly there is lot of signal problem please make this problem cleared hope that will be done
Thank yoi
ACT Broadband
 
May 31, 2018

RE: bill not collected & tv channels blocking

Dear Valued Customer,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

Regards,
ACT Fibernet
venkataswamy Batta
 
May 30, 2018

bill not collected & tv channels blocking

HI,

I use to pay ACT TV able bills regularly. But for the past 2 months nobody has come for collecting the bill. I have informed 3 times concerned regular bill collection person to come and collect the bill. But he never turned up.Today i.e.on 30/5/18 they have blocked all the TV channels.On enquiry they said because of non payment of the bill. They did not come for collection of the bill even after asking them to come and collect. Is it justifiable from their side? I feel it is better to switch over to some other good cable provider. my mobile no. 9972589898.

venkataswamy B
[email protected]
 
Dec 11, 2017

How to block channels in ACT SETUP box

Please help me with blocking of channels procedure.

Thanks.
[email protected]
 
Dec 11, 2017

How to block channels in ACT SETUP box

Hi, ACT team is not providing any information when requested about blocking particular channels. Please help me on this.

Thanks.
greddi
 
Nov 24, 2017

Employees are not talking respect to customers

Eployees are not respect to customers,they were not talking polite.they are talking irrespective.only first floor near by reception cabins only one of cable tv contact person.this is too much.i don,t know his name.please speak to customers polite.
ACT Broadband
 
Sep 14, 2017

RE: complaint aboy act cable tv technician

Dear Valued Customer,

We are sorry for this. Please share your city name; we will get in touch with you.

Regards,
ACT Fibernet
Suman Suman
 
Sep 13, 2017

complaint aboy act cable tv technician

Im using act cable since 2 years from that time services is no good ,collection agent comes every month and take 250in time but we call any problem they will never come , my box not working properly we inform it technician he was come take box 20day back from that no proper response from them ,now I want return back to my box to act because of service is good entire nellore district. Suman 9494292478
ACT Broadband
 
Sep 8, 2017

RE: Connection disconnected without proper reason

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
purnaprakash
 
Sep 7, 2017

Connection disconnected without proper reason

ACT is regularly defaming itself, because it's personnel are not responsible and they are not responding to the customers in a correct way. I am the customer using for 2 years.
Their service is not good. They disconnected my digital tv connection without proper reason. And their response in this regard is very poor. After get disconnected i didn't even get a proper response. They are saying that, there is a miscommunication that's why my connection get disconnected.
Now, I strongly decided to cancel my subscription with ACT digital TV due their poor response. They didn't take immediate action to solve my problem. I was in waited for several days. I asked them about refundable policy. They are saying only Rs 250/- will be refundable on submission of set top box in return. They are not even disclosing refundable policies to the customers correctly. This shows how well they are maintaining transparency towards cusomters.
Sreekanth Mandalapu
 
Aug 21, 2017

This is srikanth we r not getting chanals from 10 days no one responding for it

Chekkaplli, musunuru mandal, krishna district
ACT Broadband
 
Aug 21, 2017

RE: Poor service and worst customer service

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
prashawd
 
Aug 20, 2017

Poor service and worst customer service

Act TV is a unique cable service provider. They charge in advance and then you have to continuously chase then to get the service. Not only is the quality of service pathetic but the customer care is even worse. Frequent unresolved technical issues and absolutely no one to take responsibility. To connect to customer care itself take 5-10 mins. There is no escalation point, no compliance to service SLA and zero accountability. Their motto is " We want your money first and then you can go to hell"

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