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ACT TV

India,
Karnataka

Consumer complaints and reviews about ACT TV

venkataswamy Batta
 
May 30, 2018

bill not collected & tv channels blocking

HI,

I use to pay ACT TV able bills regularly. But for the past 2 months nobody has come for collecting the bill. I have informed 3 times concerned regular bill collection person to come and collect the bill. But he never turned up.Today i.e.on 30/5/18 they have blocked all the TV channels.On enquiry they said because of non payment of the bill. They did not come for collection of the bill even after asking them to come and collect. Is it justifiable from their side? I feel it is better to switch over to some other good cable provider. my mobile no. 9972589898.

venkataswamy B
[email protected]
 
Dec 11, 2017

How to block channels in ACT SETUP box

Please help me with blocking of channels procedure.

Thanks.
[email protected]
 
Dec 11, 2017

How to block channels in ACT SETUP box

Hi, ACT team is not providing any information when requested about blocking particular channels. Please help me on this.

Thanks.
greddi
 
Nov 24, 2017

Employees are not talking respect to customers

Eployees are not respect to customers,they were not talking polite.they are talking irrespective.only first floor near by reception cabins only one of cable tv contact person.this is too much.i don,t know his name.please speak to customers polite.
ACT Broadband
 
Sep 14, 2017

RE: complaint aboy act cable tv technician

Dear Valued Customer,

We are sorry for this. Please share your city name; we will get in touch with you.

Regards,
ACT Fibernet
Suman Suman
 
Sep 13, 2017

complaint aboy act cable tv technician

Im using act cable since 2 years from that time services is no good ,collection agent comes every month and take 250in time but we call any problem they will never come , my box not working properly we inform it technician he was come take box 20day back from that no proper response from them ,now I want return back to my box to act because of service is good entire nellore district. Suman 9494292478
ACT Broadband
 
Sep 8, 2017

RE: Connection disconnected without proper reason

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
purnaprakash
 
Sep 7, 2017

Connection disconnected without proper reason

ACT is regularly defaming itself, because it's personnel are not responsible and they are not responding to the customers in a correct way. I am the customer using for 2 years.
Their service is not good. They disconnected my digital tv connection without proper reason. And their response in this regard is very poor. After get disconnected i didn't even get a proper response. They are saying that, there is a miscommunication that's why my connection get disconnected.
Now, I strongly decided to cancel my subscription with ACT digital TV due their poor response. They didn't take immediate action to solve my problem. I was in waited for several days. I asked them about refundable policy. They are saying only Rs 250/- will be refundable on submission of set top box in return. They are not even disclosing refundable policies to the customers correctly. This shows how well they are maintaining transparency towards cusomters.
Sreekanth Mandalapu
 
Aug 21, 2017

This is srikanth we r not getting chanals from 10 days no one responding for it

Chekkaplli, musunuru mandal, krishna district
ACT Broadband
 
Aug 21, 2017

RE: Poor service and worst customer service

Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
prashawd
 
Aug 20, 2017

Poor service and worst customer service

Act TV is a unique cable service provider. They charge in advance and then you have to continuously chase then to get the service. Not only is the quality of service pathetic but the customer care is even worse. Frequent unresolved technical issues and absolutely no one to take responsibility. To connect to customer care itself take 5-10 mins. There is no escalation point, no compliance to service SLA and zero accountability. Their motto is " We want your money first and then you can go to hell"
Soumya kattige
 
Aug 16, 2017

Not respondent call

Hi

This is soumya here from bangalore fedup calling customer care call not get connected .

Problem Took a package of 7 months customer id 11406596 so many ..channels are blocker even though included in package example udaya .

Contact

Shashikumar 9341435130 / 9880637820
ACT Broadband
 
Apr 13, 2017

RE: No action or update on complaint no 0009967858

Dear Valued Customer,

We are sorry to know about this. Please share your contact number and location, so that we can assist you in a better way.

Regards,
ACT Fibernet
aasthashrvstv
 
Apr 10, 2017

No action or update on complaint no 0009967858

Hi,

I had registered a service request via customer care for transfer of ACT Digital TV connection(Complaint no 0009967858).

I am very disappointed with the TAT. It has been a week calling the customer care, they have no update for me. Every time they give me a standard response that the request has been shared with the field executive. No body has come to my house to do the installation, nor have I received any call back regarding any update.

This is very irritating and I am very disappointed.

Thanks,
Aastha
DHANA9999
 
Apr 7, 2017

NOT RECEIVED RECONNECTION

Dear Sir

Ref; Box Mac number: 34BDFA59238D
Purva Venezia, A1005, Yelahanka, Bangalore

We had stopped temporary connection of TV connection, as we were out of station

Despite of several calls to your office, we have not received the reconneciton of the cable TV connections.
can some one check on this , why it is taking so long for activation of the connection.

awaiting your immediate action for reconnection

Regards
Dhanalakshmi
9590995131
NVBALAJI
 
Mar 24, 2017

settopbox

set top box modelDHCT CISCO 23600VB-MM-1S/N MT0778744 PICTURE ON THE SCENE STABLE NOT MOVING
meena girish
 
Mar 19, 2017

Uneven charges

Hi
Act tv charging monthly charges area wise differently. Even from same apartment its rate is different from house to house. Its not fair and in long term its difficult for you to sustain in the market.
akashsavalagi
 
Mar 12, 2017

Internet disconnected

Hi, it's been 24hr, since the complaint filed. But not fixed yet. Poor service!!
sirisha330
 
Mar 10, 2017

Picture is not displayed.Only audio is playing in TV

Hi,

We are using ACT Digital TV,with Account No: 11904898 and Mobile Number:9597810091.
From two days,the picture is not being displayed and only audio is heard. I have even complained through calling
customer care number a number of times but there is no response.
I request you to rectify the issue as soon as possible.

Regards
Sirisha
Arjunshetty2020
 
Mar 6, 2017

Refund

When I tried to get a new connection they were all on me. Now when I close the connection and ask for my prepaid amount. I have been told it's escalated and it's been more than a week now still nothing has been done.
nanguluri Avinash
 
Feb 27, 2017

Improper Tv channels

Only ACT channels are coming remaining channels are not coming
[email protected]
 
Feb 13, 2017

About to change of Addreess and Location

Hi,

We are moving from one location to another..

One of our circle said that the set top box willn't work.

So, Please share the details that how can we reconfigure our box at another place.


Thanx.
Satyanarayana Valluri
 
Jan 29, 2017

Act cable not working especially on holidays/weekends

This ACT cable is not working especially on weekends. We had to call them every time and ask for resolving the issue. In these fast moving digital times, this is very disappointing and time waste process. Please look into the issue ad resolve as soon as possible.
Mohammed Hidayathulla
 
Jan 6, 2017

act set up box issue

Hi,

Since around 20 days we are unable to connect cable connection. Because in set up box orange light is glowing as soon as we switch it ON. It is very disappointing to bring it your notice that local cable operators are not at all responding on phone. Neither they are picking up our calls nor calling back. Even not intimating us about their change of contact number.

Kindly help us to get set up box rectified at the earliest.

Thanks
Mohammed Hidayathulla
9886519771
K Satish Kumar
 
Dec 26, 2016

No grouping of channels

No grouping of channels at all we have to remember the channel numbers, took south india pack still lot of channels not working.

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