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ACT TV

India,
Karnataka

Consumer complaints and reviews about ACT TV

ACT Broadband
 
Dec 26, 2015

RE: ACT TV ACT TV the art of shady business

Dear Valued Customer,

we apologize for the inconvenience caused. Please share your contact number and we will get back to you.

Warm Regards,
ACT Fibernet
suvro
 
Dec 26, 2015

ACT TV - the art of shady business

ACT Cable TV intrudes into customers' homes under the pretext of operations, and snoops into customers' homes. Ill-trained and ill mannered cable operators who cannot take their eyes off women in the customers' households

They refuse to give bills

They NEVER pick up customer complaints

They take money, make a commitment and start un-operating channels - this has happened to me continously.
ACT Broadband
 
Dec 17, 2015

RE: Disconnection

Dear Maverick007,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
Maverick007
 
Dec 16, 2015

Disconnection

I availed the ACT TV connection in September 2015, after paying Rs 1500/- for the Set Top Box and Rs. 450/- per month for the subscription which was mentioned as all inclusive charge. From the next month onwards they started charging higher amount stating so many reasons and on several occasions I faced "No Signal" message.

Finally I decided to disconnect this TV connection. Now they are asking me to return the Set Top Box that I purchased after paying Rs. 1500/- and they will refund an amount of Rs. 250/-.They say that it is possible to disconnect the connection only if I return the Set Top Box. This is robbery in broad day light.

I request every one to stay away from ACT. Most of the popular D2H operators offer much better quality customer service and provides much better picture and sound quality and at a reasonable conditions.
Roushna Ali
 
Dec 16, 2015

Bad customer care

The customer care people do not know how to convey messages

i got the connection just 3 days back and i get a call to pay the bill "else my connection will be disconnected"


i have not got a mail or any msg for payment..

can i have an explanation ? at least have someone call me back ?

the numbers don't get through in Bangalore
Loks2008
 
Nov 14, 2015

Internet is not at all working constantly

First the Internet started to go off now and then then the Internet was completely gone off. When ever I call customer care I always get a recorded voice that the executives are busy. Seriously are you guys playing with our money or what ?. I pay 2200 for connection which not working at all. And customer care is simply nothing but a fake system you guys keep I guess. I am frustrated over past 2 weeks. My customer I'd is 11073900 and if don't get back my connection i ll recommend my friends and family not to go for this connection again.
Avinashpdp
 
Nov 12, 2015

Improper setup box service of act cable network

Hi help desk

The local act cable operator collecting the rs 1250/- money for setup box. Almost 20 days over but still they didn't install the set up box also they are collection 250 per month
I need more details about setup box and monthly subscription.

Regards
Avinash
9291515529
nmuralimenon
 
Oct 28, 2015

ACT IS THE WORST CABLE OPERATORS

I HAD APPROACHED FOR ADDL CABLE CONNECTION AND WI FI SERVICE. WAS SO HAPPY ABOUT THE RESPONSE, I REQUESTED THEM TO DISCONNECT THE CONNECTION. INSPITE OF APPROACHING NODAL OFFICER AND APPELLATE OFFICER, THE RESPONSE IS SO EXCELLENT, THE ISSUE STILL REMAINS UNSOLVED AFTER FIVE DAYS OF REGISTERING THE COMPLAINT.

IT IS TIME TO APPROACH TRAI TO HAVE SUCH HORRIBLE SERVICE PROVIDERS TO BE BANNED.

REGARDS, MENON
ACT Broadband
 
Oct 27, 2015

RE: Act setup box connection

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your contact number and we will get back to you.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Oct 27, 2015

RE: Package details

Dear Valued Customer,

we apologize for the inconvenience caused. Please share your contact number and we will get back to you.

Warm Regards,
ACT Fibernet
amulchand
 
Oct 26, 2015

Act setup box connection

I am sharing my bad experience with ACT cable TV - Cable operator iam calling from last 15 days to set up a connection till now they are not responding I have not seen such a worst service

So I suggest people to do not take any cable connection from ACT
manju.gnc
 
Oct 24, 2015

Package details

Hi,
I was using Hathaway Digital TV, last week cable operator replaced the set-up box with ACT. While installing they are not informed the details about monthly rental and channel list or which pack they are going to activate.
I filled one form,in that also they are not mentioned the Package details. When I call to ACT customer care first time they informed me to check in website all the package details will available and I am not found package details and again called to ACT customer care, they told package details will not be available in website only channel names you can see and you have check with local cable operator for detail. Cable operator saying I have to check customer care only. Both cable operator and Customer care persons are not giving complete details. when I called 6th time they told me we can't tell list of channel included in the package and Informed me to send a mail to ACT Help-desk.
I need complete package details, means the cost of package and channel list included in that package and If I need additional channels what is the cost of that. Hope this time I will get complete details.
ACT Broadband
 
Oct 24, 2015

RE: No Signal

Dear Valued Customer,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet
ACT Broadband
 
Oct 20, 2015

RE: No Signal

Dear Valued Customer,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
sunilskm
 
Oct 20, 2015

No Signal

No Signal

I am sharing my bad experience with ACT cable TV in Nellore, i am previous customer of Act Digital box customer since 6yrs. I never happy with the customer service in nellore. We have changed Act digital tv into Act HD tv on 19/10/2015, but its not working on that time its showing as "NO SIGNAL". We complaint on that time , complaint no is 0005570994- a few hrs i will received a message (8.35pm) its resolved but its not resolved again we will call the customer care but their response is not fine again they taken complaint is 0006186435, but its not resolved. Today 20/10/2015 we will call again 12.00pm they told it will be resolved shortly.

Their response is too bad, when the customer call the customer care upto they will not respond. If any problem in the network they will inform to the customers to call or if not possible atleast any msg to sent the customer, will be happy.
Shailesh1220
 
Oct 13, 2015

Waiver for NO SERVICE

Hi,
I am writing to you as I have been regularly getting issues for my internet connection. I usually do not complain as the net comes back within 24 hours. But loss of connectivity has now become a habit.

On 10th of Oct I had registered a complain of same kind and I got my connectivity only few minutes back, ie on 12th Oct at 10 pm!!
So I demand waiver for the lost 3 days of service. Also I shall make sure I register my complain without wait so that you may always give waiver on the lost days of connectivity.

Just to weigh the situation, I pay more than Rs 1000/-- per month. So a loss of connectivity for approx 7 days (which usually happens) should result in waiver of Rs 250/--. I, being a consumer who by the way work very hard to earn money, cant allow this Rs 250/- being stolen from me every month.

Please keep me posted about the waiver : whether or not you are going to adjust this in my bill. FYI I had prepaid for 6 months. Please find details below:
Name: Shailesh Kumar
Registered Mob: 9953190318
ACT Broadband
 
Oct 8, 2015

RE: cable tv bad service ACT

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your contact number and we will get back to you.

Warm Regards,
ACT Fibernet
Ravi Prabhu
 
Oct 6, 2015

cable tv bad service ACT

ACT Digital TV - very bad service. Since last two weeks errant service. Most of the time I get "Signal not found"
To register complaint over phone you have wait a long time because no body picks up. After long wait you get the answer- it will be set right in 24 HOURS! After restoration it will not last long only a few hours. Then again same problem.

They collected annual fee Rs.2,600/ on few selected channels. The fee paid by be lasts till May 2016. I invite them to disconnect and take away their set top box after repaying my fee paid up to May 2016.

The Service is nor worst but it MOST WORST SERVICE

R. Prabhu, Banaswadi, Bangalore Set-top Box Id No 00223AC533A1
ACT Broadband
 
Oct 5, 2015

RE: cable is working

Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected] Thanks

Warm Regards,
ACT Fibernet
ACT Broadband
 
Oct 5, 2015

RE: cable is working

Dear Valued Customer,

We apologize for the inconvenience caused, we will look into it and get in touch with you.

Warm Regards,
ACT Fibernet
rohit.k
 
Oct 4, 2015

cable is working

Act cable worst service in bangalore do not buy the cable past 2 month cable is not working we want paid money to cable management in j.p nager 7th phase near RBI layout please call me (9035615201) or mail ([email protected] )
manimaran.r
 
Sep 30, 2015

no connection but need monthly payment with connecting cable. what a worst service I never seen like this before

If we go and ask for connection there are not connecting past one and half months but there need cable money for that day's also . What a worst service and administration
Organization is not good
manimaran.r
 
Sep 28, 2015

not connecting the cable connection for past 1 1/2 months but asking cable money

Sir shifted our house to shanthinagar to VINAYAKANAGAR and we told to VINAYAKANAGAR cable to connect the cable he is not responding and saying that is not our extension I am bother about that
And he took 2 months cable moneyalso.
That time is not his extension sir
Only for money there are ready to take
But ask for cable connection he didn't bothered very bad service
And administration
joseph frank
 
Sep 9, 2015

No Signal

i am Act Cable TV Customer From Bangalore we are facing No Signal problem from past one week and the same has been communicated to Customer Care.on 05/09/15.compliant no 0005685843 The technicians visited and told somewhere cable is cut. the after an hour again same problem No signal when we called customer care. after some time technician is calling and informing us their no power.the whole day went of giving some fake reasons. The next day again i called up customer care compliant no 0005685843.then the technicians call and tells their is some problem in generator .don't call customer care call me i will rectify . then again same problem No signal Again we called Customer Care..compliant no 0005722895. still it continues No signal cable TV come for just one minute and again no signal . Then again the technicians call and tells their is some problem in generator .don't call customer care. i don't know why technician is telling not to call customer care when we facing problems. Again we called Customer Care..compliant no 0005733612. still its the same No signal . technicians call and tells their is some problem in generator i will switch on generator or i will inform my manager to replace with UPS . and every time i get the msg your complaint have been resolved.nothing as been resolved till today 10/09/15.its the same No signal. i unable to view channels for which i am paying.The services has become very very worst . can someone take look into this problem and take strict action.and resolve the problem...
FAIZ Ahmed Tajammul
 
Aug 30, 2015

SIGNAL NOT FOUND

HI All,
We are existing customers from 5+YEARS and our STB number is 10069816. From 1+ year we are facing channel freezing problem and the same has been communicated from time to time.The technicians visited on time and agreed to replace the STB but due to change in technicians from time to time the complaint is still not resolved. Today i raised a complaint 0005620715 as i am unable to view channels for which i am paying. The technicians visited promptly as i had escalated the issue but they told to replace the box and now they are asking RS250 only to replace and that too an old STB. My only concern is why should i bear the replacement cost when there is no fault from our side. This service is become pathetic, day by day they are increasing the charges as well. When asked for channel subscription form they never turn up. Its really a bad service and I want TRAI and government in bangalore to take strict action

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