1. Pl refer Formal Complaint filed by me with Air India Ltd at IGI Airport, T-3 and accordingly Acknowledgement No 001963 and 001964 dt 18 May 2015 were issued. Scanned copy of following documents has been attached as separate file:-
(a) Acknowledgement No 001963 and 001964 issued by Air India Ltd, IGI Airport, Delhi, T-3.
(b) Three Boarding Passes.
(c) Three x tickets (Tickets Nos are 0982112503398-399, 0982112503400-401 and 0982112503396-397) issued by Air India Ltd Jaipur.
2 A luke worm reply has been received from Sh M.R. Subramanian Asst Manager, Delhi Airport on 22 May 2015 which is not suffice and failed to restore / uphold the pride and honor of lady. My complaint was transferred to GM (Operations) and no reply / action taken has been received so far. Reply received from Assistant Manager, Delhi Airport is as under:-
DEL MDA <[email protected]
This has reference to the complaint filed by you upon arrival in Delhi from Jaipur by flight AI-611 of 18 th May 2015 narrating unpleasant incident due to behavior of the pilot.
At the outset, on behalf of the organization, we tender unconditional apology for the incidence. We may assure you that matter has already been referred to the office of General Manager (Operations) as pilots come under administrative control of General Manager (Operation) with a request to make thorough investigation in the case in view of the seriousness of the matter. While regretting once again, we assure of corrective action to avoid similar situations in future.
We assure you of our best attention at all times.
For Air India Ltd
(M. R. Subramanian)
For Manager Delhi Airport
3. I had again sent email to Manager, Delhi Airport on 01 Jun 15, but no reply has been received so far. My email is as under:-
Mona Sahi <[email protected]
Pl intimate action taken against the Captain and Air Hostess otherwise I will be forced to exercise other options since that day not only my but also of my two daughters dignity and honour was tarnished in front of entire passengers. Probably, either ego of the Captain was heart or else he may be under the influence of liquor. He used un parliamentary language. His actions, reactions and behaviour was not at all befitting and it was utterly in human against girl child of four years old. Moreover, when he failed in his arguments in front of all passengers, then he had audorcity to lay false excuse that plane security was at risk.The plane engine was switched off and arobridge was fixed and passengers started getting off.
I again humbly request to take suitable action immediately since already considerable time has elapsed.
If U don't get justice for myself and for my two little daughters then I shall be taking other actions so the fear of God is installed in that Captain and they think twice before misbehaving with lady passengers during night.
4. Details of my complaints are in succeeding paras:-
(a) I along with my two daughters (14 years and 04 years old) were scheduled to travel by AI 611 from Jaipur to Delhi on 18 May 15. We reached well in time at Jaipur Airport, checked in and Boarding Passes were collected.
(b) There was delay of approx two hrs probably due to technical snag in the aircraft.
(c) Passengers were asked to remain seated for almost two hours in the plane due to technical problem. Senior Pilot (Captain) had heated arguments even before engines were switched on with one of the passenger who was a (Cardiologist) and was going to Delhi to perform urgent heart surgery. He just enquired about delay and Senior Pilot got wild and threatened him in front of all passengers of shooting him. It seemed that Senor Pilot was not mentally balanced/stable since his behavior was totally awkward as well as not desirable.
(d) During flight, refreshments( namely Fruity) were served.
(e) While plane was hovering over Delhi, seat belts were tightened, then my younger daughter, Maiara (04 years old) told me that she urgently wanted to go to wash room to attend to the nature call. I counseled her to exercise control since landing preparations were going on. But she had taken Fruity and was finding it very difficult to control.
(f) After plane landed and reached its designated parking slot, engines were turned off, then I asked the Airhostess to permit use of Front Toilet. Airhostess told me to use Rear Toilet since use of Front Toilet might block the exit/deplaning of Pilot and she even told me that Senior Pilot gets very angry / upset if he finds passengers standing / obstructing his way and it is the privilege of pilots to get down first followed by other passengers. Use of Rear Toilet was not possible since all the passengers stood up and started collecting their hand baggage and it was just not possible to go to the other end of Plane after criss-crossing all the standing passengers with hand baggage eager to get down/deplane.
(g) In the meantime, my younger daughter Maiara complained about Extreme Urgency of using of Toilet and I again requested Air Hostess to allow me to use the Front Toilet since plane was stationary, engines were off and passengers were standings and getting ready to deplane. She very rudely told me that Senior Pilot (Captain) is coming out of Cockpit and since his passage will be blocked if Front Toilet is used and Pilot will get very angry. Also she told me that as per drill, Senior Pilot is the First One to deplane followed by other passengers. Airhostess was totally discourteous and was extremely rude and totally insensitive to the requirement / need of girl child passengers and did not provide any assistance.
(h) Seeing / sensing the urgency of situation, fellow passengers suggested me to use Front Toilet. Since my daughter was not able to hold the pressure of nature call and plane was parked, seat belts removed and passengers were standing and also to avoid embarrassment as well as inconvenience, I took her to Front Toilet and helped / assisted my four year old daughter to attend the nature call.
(j) After, I came out of Front Toilet, I saw Senior Pilot with Red Face, fuming with anger and waiting for me outside the toilet and started shouting relentlessly and used Un-Parliamentary language. I tried to explain him the entire episode but he did not listen and misbehaved not only with me but also with my elder daughter Mridul. Other passengers also strongly objected himfor his rude behavior and improper conduct but he did not stop and started putting false allegations that Plane security was at risk. Even passengers also told him, that engines were off, plane was parked in the bay, seat belts were removed and were about to get down, thenhow a lady allowing her daughter to use Front Toilet, will jeopardize Planes’ security.
(k) Pilot’s misbehavior, use of threatening and unparliamentarily language and inhuman treatment to four year old girl child was extremely shocking. His behavior, body language, actions, threatening and Unparliamentarily language turned out to be nightmare and haunts me even today..
(l) I even told the Senior Pilot that I am wife of an serving Army Officer posted in Mizoram and are travelling to Aizawl (Mizoram) via Kolkata (after transit night held at Delhi) and are well conversant with rules and regulations but he did not stop and continued with his undesirable and unruly behavior which clearly hinted to everyone that he is mentally unbalance/disturbed personality.
(m) His behavior, body language was not at all desirable and expected out of Senior Pilot.Sensing / seeing active support from fellow passengers, he threatened to call the police. I was so aggrieved and shattered with tears in my eyes that I also asked him in presence of other passengers for Airport Police’s Intervention so that FIR of the incident can be lodged. By then, I had made up my mind / decided to file an FIR with Delhi Police as well as with Women Cell of National Commission for Women (NCW).
(n) After about 15 to 20 minutes of his relentless shouting, Airport Police came inside the plane and Pilot fuming with anger, went out of the Plane and after hearing my discussion of lodging an FIR and recording of fellow passengers statements, he disappeared from the sight.
5. Therefore, before filing an official FIR with Delhi Police and going to Media (Print as well as Visual), I would like of exercise the creditentials of Air India Ltd being a responsive Govt Organization, so that ends of justice are met.
6. I would like you to investigate following issues:-
(a) Use of Unparliamentary and threatening language, disrespectful toward women, misbehavior, shouting with undesirable / improper body language with lady passenger as well as with girl child.
(b) Leveling false allegations on the pretext of ‘Flight Safety’.
(c) Flight Staff (Senior Air Hostess) totally insensitive to the
needs/requirement of passengers and non cooperative and discourteous behavior and needs grooming /training like Private Airlines
7. In my opinion, Senior Pilot is not at all a balanced personality, full of ego, disrespectful to women and other passengers and requires Psychological Counseling. If fear of God is not installed then safety of Plane will be seriously compromised.
8. I will sincerely request you to take necessary actions so that trust of citizen as well as honour and pride is restored. I will again reiterate that if no action is taken against the Senior Pilot (Captain) then I shall have no option but to take either Police Assistance by filing formal FIR, Media Trial as well as going to Court of Law.
Thanks and regards,
Mrs Monica Sahi,
House No : 539/4,
Partap Lines Officers’ Quarter,
Jaipur Cannt – 302012
Mob No : 8764322943