Dear Concern Team,
Urgent attention is require on this below issue.complain no. with aircel -############
This refers to my Aircel No. 8527428148 which had the Outgoing calls alongwith barred on 28.02.2015 afternoon. Upon calling the customer care (198), we were first informed that the services on the No. were barred as the usage has crossed the Credit Limit. Then after i have paid partial amount bill rs 500/.
I was really surprised how its possible as i m doing the usage in a proper way,After wait for 24 hrs when the bill generated i saw Rs 889 total bill amount
in which fraudulent fake charges were added of rs total Rs 453-- Rs. 310.67 for roaming internet charges.
and Rs 143.16 for VAS charges.
As per me above Rs 453 charges are fully fake,only to harassed the customer and cheat on the same .Aircel is cheating people and making profit
If the company want to take money from me in this way,then please stop this no.on immediate basis as i dont want to continue in this way idont have such time everymonth to rectify the bill and fight on the same.
Previosly i was with the airtel corporate no. i have not faced such a minor issue,from last 42 days with airtel i m really fadup,frustate and poor services with aircel.
Even i know if i am in up east circel then how my charges incurred in roaming internet is free,even i have not receive any sms on that time u will get charge if you will use internet i am pretty much sure there was a internet of aircel network only,Also i have not use VAS. how that charges as well.
Its my humble request to the company,If in this way the bills are generating then please port by no. back to airtel again or convert this no. in to prepaid.As i have been using this no. with aircel from last 42 days facing a lot of issues either related to fake charges or poor network.If you want to continue me with aircel then pls rectify the bill amount.
At any of the cost i will not pay such fake bills because i am very much sure i am not doing anything wrong.
Please look in to it on urgent basis and adjust my bill amount-Rs 453 wrong charge.
Share me the escalation matrix if you guys not able to resolve the same,so that i will go to next level raise a grievance with court etc for my justice.
I have wrote above mail to aircel service provider.password for the attached pdf file is 8527428148
Thanks and Regards