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Aircel

India,
Karnataka

Consumer complaints and reviews about Aircel

Purna Gowda
 
Apr 2, 2017

Recharge amount not credited to my mobile no. but my account was debited

A/c No. 0431101012102 was debited by Rs. 180 (Data recharge amt: 178, Rs. 2 towards internet charges) on account of data pack recharge done on 1st Apr, 17 but the same was not credited to my mobile no. - 8892249162. Please credit the same to my mobile no. at the earliest.
AircelSupport
 
Feb 28, 2017

Recharge Unsuccessful but money deducted

Dear jprusty25,

We would like to inform you that as we have verified your account and found the RC127/- was a not successful and the offer is applicable only who have less than 120 days Area ozone network. Hence, the amount would get reversed to your bank account within 7 working days from the date of the transaction. If it does not come to bank account within 7 working days, we request you to send the bank statement for further assistance. Once the bank statement is shared we would check it from the relevant team and refund the amount to your Aircel number.

Thanks and Regards
Aircel Social Media Team
AircelSupport
 
Feb 27, 2017

Recharge Unsuccessful but money deducted

Dear jprusty25,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
[email protected]
 
Feb 25, 2017

Recharge Unsuccessful but money deducted

Hi team,

I have trying to recharge Rs:127 from Aircel.com .Money deducted from my account but in SMS i got "Recharge Unsuccessful 127INR"

Attaching the details and please revert my money back to my account


Thanks,
Jprusty

Recharge Unsuccessful but money deducted

AircelSupport
 
Feb 4, 2017

Rate cutter not valid. Customer care is trying to cheat.

Dear Kavin,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks and Regards
Aircel Social Media Team
AircelSupport
 
Jan 27, 2017

Rate cutter not valid. Customer care is trying to cheat.

Dear Kavin,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [email protected] for any further assistance on this
matter

Thanks and Regards
Aircel Social Media Team
Kavin
 
Jan 27, 2017

Rate cutter not valid. Customer care is trying to cheat.

Hi,

I already made a complain on Jan 10, 2017 with the same subject line. Here, I am saying that what the aircel guys had done after my complain.

They asked me to contact in their mail id with my phone number mentioned. I too have contacted. After 7 to 10 days, they said that the problem is fixed.
But actually the problem is not fixed. By believing them, I switched On my mobile data and lost my amount in main balance also.
SO, I contacted them again, they took another 10 to 12 days and fixed this problem only on the last day of the plan.

This is what happened for me,


I have recharged for 197 plan in which Aircel to aircel calls are free and 54K seconds of Aircel to other networks are free. And also 1 GB 3G internet is free and after 1 GB the 2G will be unlimited. This plan is for 28 days.

But the internet stopped working for me after 5 days.


I complained about this issue.

They fixed this issue in last day of the plan and the plan came to end on the same day.

So, the 28 days plan worked only 5 to 8 days for me.

Because of their very poor service, I lost 197 rupees in rate cutter and 17 rupees from my main balance.

I don't know why those aircel guys are cheating their customers like this.
AircelSupport
 
Jan 18, 2017

Rate cutter not valid. Customer care is trying to cheat.

Dear Customer (Kavin),

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks and Regards
Aircel Social Media Team
AircelSupport
 
Jan 10, 2017

Rate cutter not valid. Customer care is trying to cheat.

Dear Kavin,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [email protected] for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team
Kavin
 
Jan 10, 2017

Rate cutter not valid. Customer care is trying to cheat.

I have recharged for 197 plan in which Aircel to aircel calls are free and 54K seconds of Aircel to other networks are free. And also 1 GB 3G internet is free and after 1 GB the 2G will be unlimited. This plan is for 28 days.


But for me, Only calls have been going free. If I ON the mobile data in my mobile, they are deducting money from the main balance.

I called the customer care. They asked to change the setting as they say. I did that too. But the problem remains same. So the customer care person said to me, that they will rectify the problem with in 48 hours. But they had not done. If i call to the customer care from my number, they are not connecting the call to the customer executive.

I have been using aircel for last 4 years but now I am really frustuated with this. I dont know, why they are not responding if theres nothing wrong in their side.
AircelSupport
 
Nov 5, 2016

Aircel

Dear Ganesh Rao25,

Our team tried to contact you but the number was switched off. Hence, we are unable to process the security checks.Kindly share the below requested details in order to block the sim card:

NAME:
ADDRESS:
LAST RECHARGE:
CURRENT BALANCE:

Thanks and Regards
Aircel Social Media Team
Ganesh Rao25
 
Nov 4, 2016

Aircel sim lost

Kindly block my Aircel sim , number is 8892542921, sim is not in my name , kindly block ASAP and I may need 8892542921 number
AircelSupport
 
Oct 7, 2016

Aircel

Dear Vinod Kumar,

We request you to raise a complaint after receiving next month bill so that we can assist you accordingly.

Thanks and Regards
Aircel Social Media Team
AircelSupport
 
Oct 7, 2016

aircel

Dear Vinod Kumar,

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Vinod Kumar
 
Oct 4, 2016

Silk vas service has been activated without my knowledge

Dear Aircel,

For your information see the screenshot of the text message's of vas service got auto renewed. It is actually shows 7 times got auto renewed. Why there is a discrepancy in doing the refund?

Thanks & regards,
Vinod
AircelSupport
 
Oct 3, 2016

Aircel

Dear Vinod Kumar,

We would like to inform that Rs.140 has been charged from your account for VAS services.We have taken the adjustment request and the deducted amount will get adjusted in your next bill.

Thanks and Regards
Aircel Social Media Team
AircelSupport
 
Oct 1, 2016

Aircel

Dear Vinod Kumar,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Vinod Kumar
 
Sep 30, 2016

Silk vas service has been activated without my knowledge

Dear Aircel,

Mobile no - 8553313135

After complaining in this website, Aircel agreed to do refund of 140rs (35rs * 4 times). Actuality it's 7 times got auto renewed. Kindly do refund of 245rs to my postpaid account.

Thanks & regards,
Vinod

Silk vas service has been activated without my knowledge

Vinod Kumar
 
Sep 30, 2016

Silk vas service has been activated without my knowledge

Dear Aircel,

Mobile no - 8553313135

Check the attached document for your reference, it is actually vas service activated on 24 August 2016 and it's 7 times got auto renewed. Kindly do refund of the same.

Thanks & regards,
Vinod

Silk vas service has been activated without my knowledge Silk vas service has been activated without my knowledge Silk vas service has been activated without my knowledge

AircelSupport
 
Aug 8, 2016

Aircel

Dear Kevin costner,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Signal Bars:

Alternate No

Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Kevin costner
 
Aug 8, 2016

Call drops, prank automated calls

Iv been a long time customer of aircel. Recently I see a lot of call drops and signal problems and do get a lot of automated advertisement calles and some times even unauthorised deduction of money while surfing the net. Hope the problem will be resolved soon.
AircelSupport
 
Aug 2, 2016

Aircel

Dear manubibt,

We have checked and found that recharge of Rs.103/- is successful and you have already got the complete benefits. We request you to please dial *125# to check balance.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Aug 2, 2016

Aircel

Dear manubibt,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.



Kindly feel free to write to us at [email protected] for any further assistance on this matter.



Thanks and Regards

Aircel Social Media Team
manubibt
 
Jul 31, 2016

Failed online recharge transaction not refunded

Online recharge through official website for 103rs failed but money was deducted. Did not get refund.

Failed online recharge transaction not refunded

AircelSupport
 
Jul 25, 2016

Aircel

Dear Customer(Karthik Gowda),

We have received your request and SIM swapping is under process and the same will be completed within EOD.

Warm Regards,
Aircel Social Media Team

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