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Aircel

India,
Tamil Nadu

Consumer complaints and reviews about Aircel

AircelSupport
 
Oct 17, 2017

I recharged 206 amount deducted not get recharged

Dear Customer (4412355),
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:
Thanks & Regards
Aircel Social Media Team
raghavan172
 
Oct 16, 2017

money deducted not recharged or refunded

6th I had recharged for 117 using Aircel website.Mobile number 9941979570.Spoke with customer care many times highlighting my problem of not recharging, they use to open a docket and shall close it within two days without getting the problem solved. my money is lost is the end result. I had attached the bank statement and billdesk confirmation aswell. no response at all. if they are a genuine company let them address this immediately and resolve my recharge issue. let me see.
AircelSupport
 
Oct 12, 2017

to unsubscribe games club and tiny tv

Dear nithyabalu,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
Kutty181995
 
Oct 10, 2017

Unwanted subscription

I am aircel customer and my number is 9710407709.this aircel people deduct unwanted money without my knowledge from my balance for vas services like masti club games club etc.daily they take off my balance rs 5,3 ,30 etc whenever i recharge they take off the money.this is so unfare without the customer permission they charge it.take action for this and i need my money back
I have made already complaints to customer care but they still repeat the same.
Kutty181995
 
Oct 10, 2017

Unwanted subscription and deduction of money

Always my balance gets reduced without my subscription to any vas services.u people always charge 30 rupess or 5,3 rupees for masti club and games club without my permission i have made many complaints regarding this but u people have not stoped ..This is so unfare ur doing to the customer.i am so much angry with ur services. Get my money back.
4412355
 
Oct 9, 2017

I recharged 206 amount deducted not get recharged

Aircel 99766688740 from city union bank kilakarai SB 500101010889755 Savings No XXXXXXXX55 debited with INR 206.00 towards TO ONL TALENCE TECHNOLOGIES:PAYMENT::00276 on 09-OCT-2017.Avl Bal 13039.58
AircelSupport
 
Oct 5, 2017

Irritating

Dear Prabinprabin,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
AircelSupport
 
Oct 4, 2017

to unsubscribe games club and tiny tv

Dear nithyabalu,
Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.
Thanks & Regards
Aircel Social Media Team
Giri prashath
 
Oct 4, 2017

Sim deactivated without any information

I was using a sim card for 5 years.
Now that is been deactivated and the number is provided to another person.
This happened before a month.
I contacted the customer care and they are not providing me any type of service.
For your information, I made a recharge for the same number on sept 13.
I need the number back.
Giri prashath
 
Oct 4, 2017

Sim deactivation

I was using a sim card for 5 years.
Now that is been deactivated and the number is provided to another person.
This happened before a month.
I contacted the customer care and they are not providing me any type of service.
For your information, I made a recharge for the same number on sept 13.
I need the number back.
nithyabalu
 
Oct 2, 2017

to unsubscribe games club and tiny tv

I didn't activate any aircel offers you itself activate it and take my balance and daily one activate yourself just give msg only to me . I send stop msg you stopped that one and after you subscribed games club after I send stop msg but I received you didn't subscribe any service msg I got please don't add any subscription to me at any time I don't want any service from aircel for life long so again don't do like this now unsubscribe all things to me and send deactivate msg also


skBalu11
 
Oct 2, 2017

balance deduction

Dear Aircel,

Again VAS gets activated automatically and balance got deducted .
1.Dil ka Fasaana Daily @ Rs. 5
2.Video Talkies

I need all my amount to be refunded ..
I want to know, Why my no. gets automatically subscribed to all those services
again & again, though deactivating it , complaining it.?

Kindly refund all the amount.

Aircel no: 9965362677

Thank You
D.Muruga
 
Oct 1, 2017

Deduction of amt for unsubscribed service

Sir,
I recieved a message on my mobile no.9698770094 , that Rs. 5 has been deducted for desitube daily at sep 30, 9.18pm and Rs.5 at yesterday 9.32 pm. Y r u deducting the amt for unsubscribed services? Refund the amount as soon as possible.
skBalu11
 
Oct 1, 2017

Balance deduction

Dear sir,

I already complaint about balance deduction for Vas service and got refund.
At the moment of getting refund , again balance gets deducted for games club at Rs.35..
It's always irritating..
I need my amount to be refunded...
I don't want this to happen again...
Kindly stop all active VAS services...
In future if it continues only option is mobile no. porting..

My no- 9965362677

Thank you
AircelSupport
 
Sep 28, 2017

Balance reduction

Dear Customer (skBalu11),

We would like to inform you that as per your request VAS service has been de-activated and Rs.51 has been posted as TT to your account,

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Sep 28, 2017

Deduction of Rs.75 for unsubscribed service

Dear Customer (D.Muruga),

We would like to inform you that the deducted amount (Rs 75) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Sep 27, 2017

BLOCK MY NUMBER AS I LOST MY PHONE

Dear Madhu Dipika,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Sep 27, 2017

Balance Deduction

Dear Customer (skBalu11),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Sep 27, 2017

transfer of promo balance to main balance

Dear Customer (gobiga),

We would like to inform you that PF balance (promo balance) can not be transferred to main balance. Although, PF balance can be used same as the main balance for voice, SMS and internet but, you can not use this PF balance to activate any service.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Sep 27, 2017

Irritating

Dear Customer (D.Muruga),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Sep 27, 2017

Irritating

Dear Prabinprabin,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of activation:
Screenshot of activation :
Thanks & Regards
Aircel Social Media Team
Prabinprabin
 
Sep 25, 2017

Irritating

I been receiving this message for a while " dear customer you have subscribed to Khelo India Jeeto India " when I wrote STOP to 155223 there always comes like "you are not subscribed to any vas service".

Irritating

D.Muruga
 
Sep 25, 2017

Deduction of Rs.75 for unsubscribed service

Sir,
Today I recieved a message at 8.31, in my mobile no. 9698770094 that Rs. 75 is deducted for Desitube fortnight which I have not subscribed. Refund the amount as soon as possible.
Madhu Dipika
 
Sep 24, 2017

BLOCK MY NUMBER AS I LOST MY PHONE

PHONE NUMBER: 9551704180
LAST RECHARGE: 18/09/2017 - Rs.146
gobiga
 
Sep 22, 2017

transfer of promo balance to main balance

I reached Rs. 96 to my number 9095106657. The amount has been transferred to promo balance.. Please transfer it to main balance

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