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Aircel

India,
Tamil Nadu

Consumer complaints and reviews about Aircel

Sharmila Diviyan
 
Nov 8, 2017

Issue solved

Thanks for solving my issue regarding the unwanted subscription for full song download. I would request you to refund the money back because it's been more than a week now and every day Rs.5 has been deducted so hope you will do the needful. Thank you.
AircelSupport
 
Nov 8, 2017

Deactivate complaints

Hi Sharmila Diviyan,

We would like to inform that the subscribed VAS services have been deactivated for the number 9566137029 and the refund of Rs.40/- will be posted towards the number in another 24 hours as a onetime service gesture.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Nov 8, 2017

Unfair VAS deductions

Dear Customer (DP),

Thanks for contacting us. We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Nov 8, 2017

Unwanted subscription

Hi Sharmila Diviyan,

Sorry for the inconvenience caused. We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Sharmila Diviyan
 
Nov 6, 2017

Unwanted subscription

This is regarding the unwanted subscription which is being deducted for the full song download for which I didn't subscribe. This is my second complaint so kindly unsubscribe immediately and refund my money.
Sharmila Diviyan
 
Nov 5, 2017

Deactivate complaints

Kindly deactivate the full song download subscription which I didn't subscribe for immediately from my phone number 9841814832 each day Rs 5 is being deducted from my balance.
DP
 
Nov 3, 2017

Unfair VAS deductions

My Aircel mobile number is 7299345193 (prepaid connection). Over the past two weeks, I am unfairly facing DAILY deductions of Rupees 35 for VAS (54646 weekly service, Games club etc.). I did not subscribe to any of these services and have been continuously sending messages to 155223 to stop these services. The services are stopped when I send the message, however, the refund amounts are not being credited to my account as I need to contact customer care each time for the refund (I haven't got a refund for many deductions). Despite numerous requests to customer care, these deductions are haven't stopped. I cannot call customer care each time Rs.35 is deduced to ask for a refund. Please refund the amount unfairly billed ASAP and also ensure that I do not face these deductions going forward.
AircelSupport
 
Nov 2, 2017

Unwanted subscription

Dear Rashmi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
AircelSupport
 
Nov 1, 2017

Amount not refunded

Dear Customer (kavitharaj),

We would like to inform you that our team tried reaching you on the number 7299602835 but the number wasn't reachable. Further, we again hereby confirm that we haven't received the credit for the reported transaction and so we request you to get in touch with the respective bank to know more information about the transaction or refund.

Also, please keep in touch with the payment gateway support @[email protected] with the appended details to find where the transaction is stuck.

If your bank and payment gateway support team confirms that the amount has been debited from your account by Aircel, we would request you to forward us the scanned copy of the original bank statement/bank certificate for the period 16th October, 2017 to til date to proceed further.


Warm Regards,
Aircel Social Media Team
AircelSupport
 
Oct 30, 2017

Amount not refunded

Dear Customer (Kavitharaj),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Oct 30, 2017

bill payment due after porting

Hi Customer (bansen),

We request you to visit nearest Aircel store long with the following documents to pay your bill:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Oct 30, 2017

Payment paid but not activated one week ago

Dear C GAJENDRAN,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
AircelSupport
 
Oct 30, 2017

recharge not done nor refund issued

Dear Raghavan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
bansen
 
Oct 28, 2017

bill payment due after porting

I have ported from aircel postpaid to airtel prepaid service,where there is an bill due (Rs. 54.00),when i tried paying it through the online it says" not a valid aircel postpaid number", I want to pay now, how can I ?
My Mobile Number Is 9865292037.A/c No. 1113315-192067
kavitharaj
 
Oct 27, 2017

Amount not refunded

I Recharged @ Rs-599.00 and 146 through online aircel website.The recharge of 146 was successful but for the recharge of 599 the amount deducted from my Bank account but recharge not successful.1 sms received in my mobile and it shows transaction could not be processed at this time.my mobile no 7299602835. Please refund my money.At first I called customer care they said due to some issues recharge was not successful and amount will be refunded within 7 days but now they are saying we didn't received any recharge of amount 599 and making a confusion between 2 transactions ids(599 and 146) and saying transaction id was mismatching what a customer service is this.I already complained about it so many times but still no response.Even I directly went to aircel showroom and complained about it but they didn't had a knowledge about this issue.I already contacted my bank and it clearly shows amount is debited by aircel and I attached scanned copy of my bank details with this complaint.Please provide me a solution and I am really worried about this issue.

Transaction ID----CHR17101610491600155
Transaction Date----16-10-2017
Mobile No-7299602835

Amount not refunded

AircelSupport
 
Oct 26, 2017

Unwanted subscription

Dear Rashmi,
Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.
Thanks & Regards
Aircel Social Media Team
Rashmi Bharadwaj
 
Oct 25, 2017

Unwanted subscription

I don't have subscribed any vas on my phone but Rs 25 has deducted from my account. I sent a msg STOP to 155223. Due to which my vas get deactivated but I don't get my deducted amount back
AircelSupport
 
Oct 25, 2017

Outgoing Call not allowed

Dear Gobinath,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
AircelSupport
 
Oct 25, 2017

Unwanted Subscription

Dear Sherina,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
AircelSupport
 
Oct 25, 2017

Recharge Issue

Dear atgram06,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
AircelSupport
 
Oct 25, 2017

MNP rejected

Dear Customer (jeyakumar27),

We would like to inform you that your segment has been changed to individual as per your request.

Warm Regards,
Aircel Social Media Team
AircelSupport
 
Oct 23, 2017

Payment paid but not activated one week ago

Dear C GAJENDRAN,
Thanks for reaching out to us. Please share your Aircel mobile no. , alternate phone no. & 20 digit SIM No. so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
AircelSupport
 
Oct 21, 2017

wrong recharge

Dear Bhamini Anbu,

We request you to share the requisite details in order to check and do the needful:-

1. Payment Gateway Transaction number or the transaction number (CH7299280999XXXXXXXXXXXX)
2. Date of transaction
3. Amount
4. Bank and website name through which the transaction is processed

Warm Regards,
Aircel Social Media Team
C GAJENDRAN
 
Oct 20, 2017

Payment paid but not activated one week ago

Sir I applied for postpaid connection payment and documents are updated past a week but my connection are not activated I visited four times to customer center but not giving proper response so please take necessary action thanking you
AircelSupport
 
Oct 20, 2017

Online Recharge Problem

Hi Customer (kavitharaj),

We would like to inform you that we are unable to find any transaction of Rs.599/- processed towards the number 7299602835 on the said date.

We see that that the transaction has been failed and we haven’t received any credit for the same from your bank end. Any unclaimed transaction’s amount should be refunded back to your bank account within 7 working days from your bank end and we request you to get in touch with your bank to know more information about the refund.

If the refund isn't received in 7 working days time and your bank confirms that the amount has been debited from your account by Aircel, we would request you to forward us the scanned copy of the original bank statement / bank certificate with the clearing bank’s name and mentioning that the payment has been made towards Aircel for us to enable further action on the same.

Warm Regards,
Aircel Social Media Team

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