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Airline ticket

West Bengal

Consumer complaints and reviews about Airline ticket

Feb 13, 2019

Make my Trip Helpline

Dear Sir

I had purchased an INDIGO ticket through Make my trip for travel from Bangalore to Kolkata on 18/2/19.
BOOKING ID Booking ID: NF22696158899701
However the airline has rescheduled the flight but given an option to cancel the ticket without any charge being deducted.
This has to be done directly with the airline. But as I had booked the ticket through make my trip, the refund will go to them and getting the money back in my account entails losing service charges. This is grossly unfair as I want to cancel the ticket owing to an Airline problem and not for any fault of mine.
The most unfortunate part is that in Make my trip helpline number, there is no way to speak to an executive in customer care.

I am at loss as to how to proceed.

Shankar Menon

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