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Airtel DTH-Pathetic Services

India,
Uttarakhand

Consumer complaints and reviews about Airtel DTH-Pathetic Services

airtelpresence
 
Apr 21, 2017

airtel

Dear Mr. Khandelwal,

This is with reference to your post dated 15 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
airtelpresence
 
Apr 16, 2017

airtel

Dear Mr. Khandelwal,

This is with reference to your post, dated 15 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtelpresence@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Ankit Khandelwal
 
Apr 15, 2017

No response of complaints and service requests

Surprised to see your pathetic services..

My customer id is 3019261283. Twice i have requested for change my DTH plan from 406 to 285/- per month but till now it has not been updated.

One time i made request thru your registered dealer on dated 14.03.2017 and after confirmation from dealer i recharged account from Rs. 276/- per month but services has been stopped on 02.04.2017 (prior to completion of month) subsequently i inquired from Dealer he told you need to get it touch with customer care. Further I raised a complaint (no. DT040700082) on 07.04.2017 but till now not received any response on it.

Further i called customer care (i.e. 0124 4448080) and talked with customer care executive he communicated that your previous plan has not been changed. I requested to him that please get it changed and confirm. He confirmed me as well that your plan has been migrated to Rs. 285/- plan. Please recharge your account with Rs. 285/- and enjoy the services.

Today i recharged my account with Rs. 285/- and received a message that my basic plan is Rs. 406/- per month. It means till now new plan has not been activated.

It seems that you are making us fool..

PLEASE LET ME KNOW WHAT YOU WANT FROM A CUSTOMER..SHALL I APPOINT A SECRETARY FOR MANAGING DTH SERVICES. I SPREAD THESE INSTANCES OVER SOCIAL NETWORK AND ESCALATE YOUR PATHETIC SERVICES AMONG OTHER CUSTOMERS. PLEASE ARRANGE TO DO THE NEEDFUL AND CONFIRM BACK.
I RECHARGED MY DTH ACCOUNT FOR TWO MONTHS. HENCE, ENSURE THAT MY DTH SERVICES WILL BE RESUMED TILL 14TH JUNE 2017.

Pls arrange to update my plan of Rs. 285/- per month and confirm back otherwise I have to take action against Airtel DTH.

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