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Airtel

India,
West Bengal

Consumer complaints and reviews about Airtel

User271288
 
Dec 27, 2010

Balance deduction

They send me a SMS with a link said it is free and when i click on it they deducted my Rs 75
User259361
 
Dec 15, 2010

Committing for balance if re submitting the documents for the same old connection.

I have received a message from Airtel Customer service stating that if I re submit my documents in the Airtel Store for my prepaid sim for the number +91 97489 36744 , then I’ll receive talk time worth Rs. 110. Even when I submitted the documents the airtel store's Manager at Salt Lake City Centre's Office told me that it will be given to me shortly. After few days when I called up airtel customer service on they again told me that we have processed your request it will be given to you soon. But after roughly two months when I again called up the customer service on 16/12/2010 Thursday in between 9.10Am To 9.30Am the hanged up the phone on my face twice since they didn't had any answer.
User220415
 
Nov 10, 2010

illegal deduction of balance

hi
i am madhu,i am a prepaid customer airtel mobile connection.the company has deducted my balance for sms ramayan portal service but i have not subscribe any ramayan portal sms service.they illegally done this.the company is so much fraud that when i called to customer care and told this they didnt speak to me and cut the line..
please take necessary steps.
User215087
 
Nov 5, 2010

mobile connection unvalidated

mobile connection unvalidated unwarrantedly. I am unable to use the mobile(no.9163974649) with some balance still left in my account.
User196213
 
Oct 19, 2010

RESUBMISSION OF DOCUMENTS

AK -Airtel messaged in my phone No:- 9903016735 that your service will stop ,if u did not resubmit your address proof etc.In this respect I have been contact 121 , the executive told me the fact and I agreed to deposite the requisite but no Airtel Service centre of our locality ,the centre far away from my residence. I am a central Govt. employee, I have no time except sunday or holiday to deposite the at Barrackpore. If have you urgency then why not collect the documents from my residence without stopping the service,because I am using your service since long .
I do hope that may you realise and taking proper action please.
Thanking you.
Rabindra Nath Das
37 Ghatak Road, Kanchrapara
North 24 Parganas
User161398
 
Sep 18, 2010

about document

i have given documents for my airtel sim card on 16th of september at12:30 pm saatgachi airtel customer care.
And after giving all this document i am receiving recorded call of not submitting document and i get disturb of all this kind of action
User135899
 
Aug 27, 2010

Security Deposited Not Refunded

Subject - Mobile Number 9831016650

Dear Sirs,
I was using the above post paid connection of Airtel for over 4 years till November 2009 during my stay in Kolkata
In nov 09 i was transferred to jamshedpur & hence requested airtel to disconnect the service against the said number.
Further to which i sent several letters via email to airtel customer care requesting them to refund my security deposit of Amount Rs 6500 against this number.
They asked me to forward them address proof & photo identification proof via mail to their customer care id. Which was done instantaneously.
Further to which i called their customer care several dozens of times but till date no action has been taken.
Sir, i work for a small company & this amount is a substantitial amount to me.
PLEASE HELP THAT I GET THE AMOUNT REFUND with penalties for the mental tension for i recieved.

Regards

Nabendu Banik
[email protected]
09031001956
User128342
 
Aug 20, 2010

phone not working

Dear sir,
I would like to inform you that my landline phone 03340652174 is not functioning properly so I request you to send your person for rectification


your"s faithfully,
anupma agarwal
new town metro plaza,
atghara bl-c flat-201,202
kol-136.
User127877
 
Aug 20, 2010

MISGUIDE THROUGH SMS AND POSTPAID BALANCE DEDUCTED

meseage received from Mesage Centre 9831029006 on 20-Aug-2010 at 03:49:35 pm.

Mesage Deatails:=>GOLDEN CHANCE! Today Give 3 right answer,you may WIN GOLD Coin,SILVER coin or CASH!
1.
Q)Capital of West Bengal? A) Kolkata B)Delhi. Sms Ato 57272 @Rs.3/ SMS.
Sender :
AK-Airtel
I have send SMS to 57272 and another SMS send to me

Correct Awesome,Ur playing Score Max today to win N77,LAPTOP n 1 Lac CASH Today's score 10. Q.Chingri Pakora is dish of A)USA B)Bengal Reply A or B Rs3/ Sms Tnc apply
sender 57272 Mesage Centre 9831029006 on 20-Aug-2010 at 03:51:39 pm.

Now I have send 3 SMS with Correct Answer ,but From this message Centre another mesage had sent to me for reply the another question and answer to 57272 .

Dear sir
Now the question is Why Should I Reply the 4th SMS . I thisnk it is froad & cheating. This way mobile service provider Company cheated our money through SMS. Please do the needfull action for above matter.
With thanks
Amiya Dhar
Mob:9748386062
Address:49/2A, Umesh Mukherjee Road
Belghoria
Kolkata-700056.
User117622
 
Aug 11, 2010

no network

my mobile number is 9903378821, I am facing the problem of no network,every time it is showing EMERGENCY CALLS ONLY from 09.08.2010, Ihave recharged it by the amount of Rupees 20 on 09.08.2010 before knowing the problem.please look after this matter and kindly solve it.
User93134
 
Jul 21, 2010

Deduct extra money for Net Surfing

Hi,

I had activated the daily rental 10 Rs per day internet(100 MB Max) on 17th July, 2010 in my mobile to connect through laptop. My mobile no is: 9163927207
While I was surfing net, around 89 Rs were deducted from my account. So I called the customer care and told them about the situation. They told me that this problem would get resolve by 6:00 PM on 20th July. But neither I got any confirmation call from them nor my money back so I called them again on 20th July. Now they are telling that the deducted amount was correct because I surfed the net through 'Airtel Live'. I told them that I am damn sure that I have only accessed the net through my laptop and no one can access the internet from laptop/PC through 'Airtel Live'. Internet can only get connected through 'Mobile Office' from Laptop/PC. Additionaly the customer care guy was telling me that do whatever you want to do but we will not return your money back. So I told them that I will go to the consumer court and complaint against your organization.

Please look into this matter. The amount which got deducted is not too much but I want to learn them a lesson, so please help me.

Thanks & Regards,
Neeraj Niranjan
User48065
 
Jun 21, 2010

Charging for downloading games

I am using the Airtel Sim No 9831583183 and loaded Rs98/ for serfing net.By mistake I downloaded Java game and for which still they are looting me everyday @rs50/- inspite of my request to stop downloading. I have not been given the connection to my mobile for internet facility.I visited severa times at CITY CENTRE, Salt Lake, Service Centre.

Kindly look into the matter and save me from further looting by AIRTEL.


MIR WASIM RAJA
User56918
 
Jun 17, 2010

reduction of balance due to unknown cause

my no is 9007631373.............inspite of having unlimited national sms my balance is being cut each time i send sms ... today rs 18 was cut . i am facing this same problem ever since i recharged with rs 80 unlimited sms card. on the 15 th of this month.......... last 2 days i called up ur customer care and the re uploaded the deducted amount back to my account. but today when i called up saying that my rs 18 was cut. they said that i have sent more than 10000 sms from my mobile. which is not possible .. so my balance was being cut. i called up again on this time they replied that my balance was cut as i had sent some service sms to some no... each sms costing rs 3....... but i didnt send any such sms ............. i am really pissed off with this daily problem please if u could help me.........
User56918
 
Jun 17, 2010

deduction of balance from phone due to unknown reason

i am having the airtel no 9007631373. recently on the 15 th of this month i have had recharged with a rs 80 unlimited sms card since then i have been having the problem that my main balance is being cut each time i send sms from my mobile inspite of having the unlimited sms facility, , , , , i called up customer care and twice the uploaded the amount back to my account... but today 17 th june my balance was again cut total rs 18... and when i called up the customer care one of them first told me that 10000 sms has been exhausted ... so my balance was being cut whereas another person told me that i have sent sms 2 some active services... for which my balance was cut... but i didnt send any service sms, , , , , , , , , , please will u b kind enough to solve my problem... i am totally disgusted with this same problem day after day ... is making me disgusted with airtel services... and i am in fact thinking of quitting it and taking vodafone...
User30154
 
May 20, 2010

Incorrect/Excess bill

Hi,
My Airtel no : 9874670006 (a/c no ############) and having problem since I took the connection.
Within 4 days STD facility was withdrawn as the outstanding bill crossed the credit limit i.e. even before making any STD calls.
In the first months bill (bill period 11 July 2008 to 10 Aug 2008) it shown Rs 1107/- as outstanding.
Connect taken on 14th July 2008
Connection activated 15th July 2008
Customer verification by Airtel on 17th July 2008.
Despite repeated reminder/followup with Airtel representatives Airtel did not pay any attention to rectifying the bill and still asking for the money.
I had no choice but to discontinue the connection.
Few weeks back Airtel Initiated petition for Lok Adalat for the same (P.L. Case No. 16357 of 2010). Hon'ble Judges rejected the case as the bills provided by Airtel incorrect and inappropriate. Airtel representative present also agreed that the bill is incorrect.
The Lok Adalat process initiated by Mr. Himadri Chakraborty([email protected]) and Mr. Chandrasekhar Sarkar (advocate).
Again Mr Chandrasekhar Sarkar sending letters that you've failed to settle the matter in Lok Adalat and still want to pursue legal action. Mr Sarkar or Airtel did not even bother to rectify the bills from their end.
Please advice whether I should approach to consumer court.
Thanks
Aniruddha
User16810
 
May 7, 2010

Deactivation of International roaming facilities

This is related to deactivation of international roaming facilities in my mobile no. +91 9831536056. In this regard I already complained in airtel customer care for last seven days. Bur no action has been taken till date. For this reason I am unable to recharge rs 38 in my phone. My reference no. of complaining in airtel customer care are given belw. Please do something.
050 722 8526 (7th may,2010 at 10:40 am, Mr. Snehashis chakraborty, Mr. Soumik Chatterjee, Mr. Atanu majhi)
050 468 5926 (4th may,2010 at 19:10 pm, Mr. Pradip)

With Best Regards,
Santanu Rudra

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